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CB Retail Stores Albertsons 1434 Olney Ave SE, Port Orchard, WA, 98366, US
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Albertsons
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Albertsons

1434 Olney Ave SE, Port Orchard, WA, 98366, US
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3:41 pm EST
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Albertsons - Unethical behavior

On November 18th, 2021,
I went to the grocery store with my partner. He wanted to buy something else and went to a different self-checkout not far from mine. I was scanning my items when this woman walked up behind me (mind you that I did not request help in any capacity and was more or less minding my own business, thus she had no reason to come over to where I was and engage in the exchange that followed. I was having zero issues in my shopping experience prior to this encounter. I also have Post Traumatic Stress Disorder and it can be triggered by people walking up to me/ standing behind me. I am 4'7 and a survivor of Domestic Violence, Kidnapping, and Sexual Assault). I know that she was an employee at Albertsons because since my partner was buying alcohol, she has to confirm DOB for the purchase (mind you, I was not present to that, as I was scanning my own groceries). She said, "you're such a good helper!/ you're such a big helper!"
I repeatedly told her that I am 28 years old, and she kept saying "I understand that". I informed her of the fact that I am in fact a 28-year-old person and that being told that I am a "good helper" when I am a grown adult trying to go grocery shopping is demeaning and that she was basically treating me like a child. She pedaled back and said that she "had never thought of it that way" and thanked me for explaining that to her, but this in no way corrected her behavior as she tried to justify what she said by saying that there are a lot of people who have problems with their groceries and I was "so good" at it. She then leaned on my grocery cart (effectively trapping me in the conversation) and started telling some story about how her daughter was 27 and pregnant and the dirty looks and confrontations she would get from strangers, which she felt somehow justified what she said to me. As soon as she stopped leaning on my cart, she said "Have a good day, you sweet girl."

I am non-binary and do not tolerate being called by feminine pet names or terms of endearment, especially not from a complete stranger who just infantilized me. I have agoraphobia and severe social anxiety, the fact that I felt endangered in that conversation by the fact that it was completely and absolutely unsolicited and unacceptable behavior that I was subjected to by this person. If she had tried to continue this, I cannot guarantee that my stress levels wouldn't escalate, causing a PTSD episode, anxiety attack, or panic attack. This behavior was incredibly inappropriate and was an example of the day-to-day mistaken ageism that I experience due to looking young. This type of behavior should not be tolerated in any capacity.

Desired outcome: Sensitivity training for all employees and a written apology from either the offending party or the store director.

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Darren Ambler in NJ
New Jersey, US
May 26, 2022 2:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm sorry to hear that happened to you. Don't know what it is a out Albertsons. .I have friends that have issues at Albertsons non stop and we're all the way in Jersey!

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Shoogi
Anaheim Hills, California, US
May 26, 2022 11:59 am EDT

You are a [censored]ing weirdo! Go shop at Whole Foods you freak!

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Author of the review
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Tiny_Golem
Port Orchard, US
May 26, 2022 2:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Shoogi

Your comment is unwarranted, unnecessary, and unwanted. It takes a special kind of privilege and entitlement to tell someone to shop somewhere that requires more money just to shop there (parking and commute tolls). Unless you plan on helping in a situation, keep your opinion to yourself. Have the day you deserve.

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Darren Ambler in NJ
New Jersey, US
May 26, 2022 2:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Shoogi

Be nice.

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