Big Fish Games

On 10/26/20 I sent a message to paypal@bigfishgames.com to cancel an unwanted order that I had just made by accident (Order # 311659764). I'm still waiting for any answer to this email.

I have also tried to contact Big Fish Games through their Customer Support Page to cancel that order. I received an email from support@bigfishgames.zendesk.com where their Customer Support acknowledged the reception of my request and assigned it the reference "[Incident: 3135711]".

In Big Fish Games Customer Support page they informed about "Delayed Response Times" saying literally "Our response time is currently longer than our typical 24-72 hour wait times. We apologize for any inconvenience this might cause. To help ensure we are able to address all questions and details in a timely fashion, please avoid submitting multiple new tickets while waiting for a response, as we work on providing assistance as soon as possible." So, I waited patiently for much more than 72 hours and still received no answer at all from them.

Then, as stated in the one and only email that I received from support@bigfishgames.zendesk.com I have replied directly to that email several times, but I still have not received any answer.

I have also tried to reach them several times through their Customer Support email info@bigfishgames.com. Every time, I only have got an automatic message with useless links not related at all with the problem I was explaining to them.

I have also tried to contact them by sending several emails to PR@bigfishgames.com (Big Fish Public Relations for press inquiries) begging them to resend my attached original email to the proper people inside the company.

I have also been trying to contact them through their Instagram account by using Instagram's Messages feature. The message that I have sent them several times is practically the same as this one. Again, I have not received any kind of answer.

The order is unwanted, because I only was adding games to my cart in order to make a simulation (I had a Coupon Code and wanted to test it) and, due to a mouse malfunction, I accidentally pressed the button "Place Order". To my surprise, Big Fish Games web didn't ask for an order confirmation. Additionally, I didn't know it but I had PayPal's "Automatic Payment" activated for Big Fish Games, and thus the order was automatically placed and paid. In fact, I even didn't know that such "Automatic Payment" existed in PayPal. Furthermore, in that simulation the games were selected for Windows and are completely useless to me because I only have Mac OS and Linux.

Please, I would like to cancel this unwanted Big Fish's Order # 311659764 placed on 10/26/20 for a total of $ 702.54 and get a refund. It is a big amount of money, $ 702.54, that I can not spend at this time. I beg Big Fish Games to understand that it was an accident that occurred when I was doing the simulation. It can also be checked that I have not downloaded nor played any of the games.