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I tried telling this company back in October 25th that I wanted my account cancelled. Closed. I no longer want it.
I even removed my payment information. I sent them a message via Facebook. No response.
This month I was again charged for this membership. I realize $6.99 may not be alot of money but when you have a smaller budget, you cut out the excess.
Today I tried calling a 866 number the company lists but got a Social Security info place. I then called their WA number and it put me into a voice mail recording. I left my name and email address and again asked to have this account cancelled.
Claimed loss: $13.98
Desired outcome: Account closed. Membership cancelled. And refund of $13.98 returned to my bank.
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The best thing to do in this case is to send an email to Big Fish Games Support directly stating all your concerns including your account cancellation with emphasis on the refund of the recent charge. Attach all prior communications on the issue and highlight why the matter is crucial. In case they do not get back to you, you may want to think about challenging or disputing the charge with your bank or credit card provider.