Big Fish Games
Reviews and Complaints

Same thing happened to me. I hope people will realize that this site does not lead to anyone at Big Fish Games. It is only a consumer awareness website. There should be litigation taken about this company and its practices. Not right. I want my money back, as well, $44.70.

I am being charged for a game I do not want and have cancelled it

I just want to stop being charged for The Big Fish Games from my Pay Pal account for 6.99 each month and know one is playing any big fish games Please remove these games from my account a.s.a.p.Thank You

an amount of R659.99 has been taken off my credit card acc for the last 5 months from ziinga.com i bought a game once and payed a once off fee but this amount has been going off my acc how do i stop it and how do i get my money back?

I brought a game today and I am unable to play it. If I can't change it for another game I would like a refund. Not happy never had this problem before.

Please give me back my Big Fish account. I have bought soooo many games from 2009 on... Now when I try to get on B.F. and sign in, it says they con't recognized it! My e-mail is: lillygirl1956@yahoo.com.. I want to play my old games as well as buy new ones!
Donna Marcus - 80 yrs. old! The picgure below was taken befor my health broke 8 years ago!

I just purchased a game from them yesterday. The download link they gave me was for the demo version of the game, not the full version. It tells me I have the full version and unlimited play but clearly I don't. So I wrote them right away. They usually get right back to me when I ask any other question but it's been a full day now and still no response and no solution to the problem.

my order #[protected]

I purchased Halloween trick or treat yesterday and today I can, t get it to play on my computer

After I closed my Big Fish account following 127 orders from February 2008, I have been unable to operate any games from Big Fish. I can download but not activate.
Even disks that I received over the period cannot be activated. My felling, and I have stated it to Big Fish, is that they put a block on my email so that I cannot play without resurrecting my account. They keep giving me error numbers and emails stating what I need to do, but nothing works.
I have the same feeling about Big Fish. They have become too big and forget who it was that made them big. It was us, the customers, but as you say they do not give a stuff about us. Bruce Ballenger

I have had midnight castle for a long time, I was up on the game.Yesterday I was sick and did not go onto my IPad, today when I went into the game I am back almost at the beginning.I want to go back to where I was I have spend a lot of money on this games
and others.please tell me what I need to do.

(. .gloriaufret@hotmail.com )

I had been a member of Big Fish Games since June 2008 and have paid through direct Debit monthly. I have purchased 55 games. I have not redeemed all these games during my membership. Late 2013 I cancelled my membership. Since then I have not been able to download and activate any games from my purchase list or any new games using my outstanding credits. I have tried on each of 3 computers and the result is always the same, The error comes up to prevent activation. I wrote to Big Fish asking if there was a connection between my cancellation and my inability to activate games. NO ANSWER TO MY QUESTION.
I am wondering if the problem is generated to encourage me to return to my membership?
Anybody had a similar experience?

I can't get on chat and sudoko adventure freezes up my computer. what gives?
hundamutta@yahoo.com

Big fish casino rip off after playing this game for a while I have got most off the awards now out off the blue they added more on slots having completed them they did not show up so I email them at big fish casino got a few email back but they still have not sorted this out.
Playing big fish casino you will always lose they just want people to buy chips for what a game you can't complete because they will add more awards when they feel like or add more games to big fish casino and they say its a fun game to play get real for them may be but not for the players.

This is clearly an example of unethical business practises. Such practises when condoned by corporate executives speak to their individual ethics and general morality. This particular practice may have to be addressed in a class action suit to end and prevent other businesses from embarking down this near criminal practise.
I too have been charged for ... well I don't know exactly for how long but many months. This was brought to my attention when my credit card was compromised and I was questioned specifically by this charge. I am most interested in whether now that, my credit card has been cancelled, will Big Fish pursue and demand monthly charges directly.
Clearly Mr. Paul Thelen moral and ethical compass has been tainted by greed.
Now as I was saying... class action suit... just a thought.

Hi have just found out that this company has been taking money from my account for years without my permission and I have never bought a game from them !
I want my money back !

BIG FISH GAMES ENGAGED IN UNETHICAL BUSINESS PRACTICE WITH RECURRING CHARGING OF FEES THAT ARE UNAUTHORIZED AND DID NOT BENEFIT THE BUYER OF ONE TIME GAME PURCHASE OF LESS THAN $5.

I have been playing Found: A Hidden object Adventure, I have bought 48 diamonds 3 times for $3.99. I never did receive them. Also when I get bonus diamonds & coins I never, never receive them. This is not the first time I have had trouble with Big Fish Games, they don't ever fix the problems . I not going to buy any more games from them until they make it up to me. I will start buying from other Game Centers, and we buy a lot of games. Hope to heard from you soon, because I really love your games. Donna L.

My wife purchased a disc from big fish games, it never did work, this is at least three years ago since when she has not contacthed the company in that period, why do I find it difficult to receive any way to contact them without paying a fee from some expert who will do me no favours, this company leaves a lot to be desired, I will obviously have to close my account to stop them taking my money, but I suppose it should be expected, as this is an American based company,

Same! It makes me sooo angry!

Big Fish Casino is the biggest scam on the market! Somebody needs to stop their heinous pratices.

I have been trying for a long time to get help with a game I purchased from them, WATER BUGS. I have had this game for years and yet it has started giving me partial screens and that causes me to have to continually play the same screen until I get enough screen to go on, 85%. The response I got was a limited time offer to get a free game. I want this game repaired. They no longer contact me. I will never recommend Big Fish to another friend.

I agree big fish is just dreadful they banned my account without reason reopened it then banned it again ! I time they told me it would stay banned & they will address any emails regarding my account again, nothing but cheats

big fish casino; i just wanted to thank you ever so much for ruining everything. Im 25 and a new parent. I stopped my secondary education in order to support my child as his mom and hopefully future wife... If this addiction hasn't ruined it... Finished her degree. However I blew everything on this game ten thousand dollars (+/- ) a couple. before this happened I realized I had a problem so then I Tried countless times to contact big fish casino in order to have them stop in app purchases. in their terms of service they clearly state that they can cancel in app purchases to their discretion at any time. they just continued to ignore me and tell me to turn them off on my own even though I could reverse this useless fix. I could go on and on about how it ruined my life... but
...everything they say they stand for they do not. the casino app which i played has a multitude of flaws. These problems completely make it pointless to buy in app currency. For instance tournaments are held as a carrot on a stick to buy more. I found a way using all in game methods nothing against the terms of service to drastically improve your placement. Im talking rank top 100 out of 8000 regularly with only playing about 20 minutes without big wins. I asked big fish to contact me multiple times ... no answer... I didn't want to have to do this to a company that gives its customers A very good getaway and actually very exciting experience. but with my livelihood on the line along with my children's I cannot continue to try to resolve the issue civilly. if anyone is interested in further discussing the issue feel free to contact me. Via email

Rmatalavage07@gmail.com

PS sorry for any emotional issues with the post, in the structure and the crying over personal bad decisions. I know I was not forced to buy anything. however there are multiple factual reasons why Big Fish owes refunds to their customers. By me alone it will not be accomplishable especially being I'm pretty much a kid who knows nothing about legality BUT I'm willing to learn. In order to beat this addiction I have to do something about it. thank you everyone for your time

Average day

their so called customer service is down right "###" cuz they have NO customer service. i started playing and buying games years ago but the past 3-4 yrs cant play the games i've already paided for. REALLY GUYS? whats the frigging problem here. Your company sucks and so does your so called customer service

big fish double-charged me 254.00 and then ignored me. i sent 2 requests and was answered with a coupon! this is ridiculous, ive spent several hundreds of dollars on this site. i cant believe they wont even refund my money

I bought the Frozen Beauty game and when I tried to play it
all I got was empty white boxes moving around. I have sent two email requests to have my money refunded or fix the problem. I have received no response which doesn't really suprise me .i have bought 3 of their games and only one worked.

i just want all my games refunded but i know they wont and to let people know what that site is doing so the wont get caught like they did to me

We definitely don't want you to feel ignored or as though you're being ripped off. Please feel free to contact customer support directly that we can get things sorted out:

http://bigfi.sh/CShelp

games not activating they are refusing to refund the money spent over one hundred dollars i have done everything that they asked me to do they still have not fixed it yet being waiting for them to fix this for 6 months they are trying to rip people off totally not happy

Bigfish has been taking £5.30 from my account and i want to stop it. Also find out why they were taking it out in the first place. Thank you.

I just bought their game for one time and so they have my credit card account. In the last few months, they kept charge me $6.99 per month and I did not buy anything! What a scam!

I have had the same problem, I purchased one game and then I have been charged 7.27
4 times since, I would really like my money back

Since my piece was inserted I have read more of the complaints about this Big Fish Games they are obviously a set of con merchants

HI Darrell and Dream,
I am in the same trouble, and today I found your complaint today by browsing internet.
There is no Japansese help desk, so I'm now beggining to write English query to Big Fish US help desk why I've been charged.
For Dream, thanks your helpful solution!
For Darrell, I hope you could get out of the trouble !

Bob tail

Hi Darrell, if you go to the forum and click on the green envelope to contact customer service, they will gladly help you. Since you are a member, you can also use their live chat feature and talk with someone. Their hours are Pacific Time though, so keep that in mind if you are using live chat. If you use the green envelope to contact them, it's an email and they WILL respond.

If it was your first time buying a game there, there is a box to uncheck when purchasing that initial game. It clearly states you are agreeing to be charged the monthly fee as a member. You do NOT have to accept it though. You are allowed to purchase that one game and not be a member, you just needed to uncheck that box is all. It is no crime, it was there and it was overlooked, no big deal. They will take care of it for you, guaranteed. :)

Since you joined in January, you should have 3 credits available in your account. Just log into your account and it should show 3 credits unless you have purchased other games, then it would be less as each credit is good for any Standard Edition game (not for collector editions which are $13.99 US dollars for members) I see you are an Over Seas member so, your cost would be slightly different as US members are charged $6.99 for our monthly fee, which in turn gives us a game credit to use and they DO NOT EXPIRE, so that is a great thing!

Definitely contact Customer Support and they will clear this all up for you. I've been a member for 4 years now and they've never let me down yet. As a matter of fact, they have the best customer service I've ever seen anywhere! Not kidding...I purchase online all the time and I've had many problems over the years, but NEVER with bigfish. I recommend their gaming portal every chance I get because it's so cheap and the customer service is outstanding.

Best of luck to you!
Happy Gaming!

Dream

We certainly work with each customer individually so that we can present a suitable solution for any issue.

We can be contacted directly at: http://bigfishgames.custhelp.com

I quicklyngot out of the game clob. I could see I was going to be charged whether I selected a game or not. Wording to join is deceptive. I would simply like to play my game the way it is supposed to be played. I have Vista, and it seems Word wizard Deluxe cannot be played woth the Save Game feature. You pay for one thing, you get something else. I like the game. I just wish I had been prompted before purchase that some games don't work with Vista

My wife got sucked into the BIGFISHGAME SCAM too. The aren't selling games, but subscriptions that bill your credit card every month for nothing.

STAY AWAY FROM BIG FISH GAMES, YOU'LL LOSE LOTS OF MONEY.