Big Fish Games
Reviews and Complaints

I use to play Big Fish games a lot. Then I did not play for a couple of years and decided to sign back up. Then I purchased a game. I was not able to download the game for 2 days, no matter what I did. So I created a ticket email to costumer service with the Dr. Felix results attached. I listed everything I had already done. I got the automated response email. I did everything they told me. I gave them my response and asked them, is this even getting to a real person? Nothing. So I called the costumer service number. I did not get through to a real person. I called corporate and I got a lady who said very condescendingly, I can not help you. I said I am not asking you to help me. I am asking you to put me through to someone who can. She said, I am not putting you through to anyone. It all gets handled through email and they have 72 hours to respond. Then put me into voice mail. They did not have any problem taking my money quickly. It is very disappointing to see that they have gone to just taking peoples money. Not supporting their product or the costumers. It is obvious to me that they only care about the money and are ripping people off daily. Do not do business with these rip off artists. Check them out first. Their are a lot of unhappy costumers and they do not care about anything but the money. I am still waiting to hear from costumer service 4 days later. I doubt I ever will. How can they have a good BBB rating when the BBB website has a bunch of complaints against them?! How much is BBB getting paid for that?!

every time i try to open this game it tells me i need to update my computer to be compatible with the game. it says i need windows 98 when in reality my computer is upgraded past that. i have even tried to go onto a different account and buy it all over again, yet it yields the same result. i am very unhappy as this has been my favourite game since '09 and i haven't been able to play since. if you could fix your problem because this has been going on for years, i would appreciate it.

Buyer, beware. This website is a total scam.
I fell for this as well and I regret I hadn't read the reviews before. So many people describe the same situation and now I ma one of them.
I bought something that cost 5 dollars (very cheap), but it was enough for them to run their money sucking machine that started charging me every month without notifying me. If you want a refund, forget it. Everything in their terms and policies will be against you, you won't prove you had no idea about a monthly fee. Not sure that doing things like this are legal...

On 10/26/17 around 3:00pm I was playing Zombie Prom. I was in the middle of an outbreak and hit a Big Win. On the screen it showed I won 1, 200, 000 however I was only credited with 120, 000. This is not the first time I have not been credited with the full amount of chips that it showed I won; however this is the largest one. I would appreciate this to be corrected please.

It's been nearly a week now. I won 158 mil chips in Phoenix vip at 300 k bet just before hydro went out. When hydro came back on no credit of chips. I do not lie about anything. I think you guys must think I do if I have received no reply. If you won't give chips, why not free spins. I am a very loyal player and hope you can credit what is my win. Please don't say we couldn't find it. That's a bunch of crap. What happened to the saying, the customer is always right! I hope you clear this up immediately. Thank you. Sue

The game was supposed to be on sale for 13 more hours at 299, but I was charged 499.
Not very pleased since it is written right when you open the game. False advertisement.
How will you find this? I would suggest a credit to my amazon account. It's not good business to say it costs this and then turn around and charge 200 more.

Mary Ann Carman
Wednesday 9/27/2017 @10:15pm
[protected]@centurylink.net
Playing on my kindle fire with Amazon coins.

I have hundreds of games I have purchased over the years and since the iOS 11 update I’ve lost a large chunk of them. Whenever I post about it in the forums asking Big Fish what they will do— they remove my posts. Their promise is “Pay once play forever!” This is a lie. What are they going to do about all the money and games I have lost? They don’t seem in any hurry to ask developers to update their apps—at ALL. They have cheated millions of people with their reluctance to act. They must be held accountable if they do nothing!

9-23-17. I got the new version of gummy drop and was excited to see the offer of infinite lives. Infinite means "limitless" or "endless." I Love Gummy Drop. I think it's the best game I've ever played. I'm totally addicted and will be playing it for a long time to come. I don't mind spending money in the game, however, I researched this and there are a lot of unhappy people that think you are using this word in a misleading manner. I'm fairly new to the game, so I'm not savvy to the things someone who has played the game longer might be aware of. Like infinite has a time limit of two hours. I'm a senior on a fixed income.

Resolution: I would be amenable to receiving [protected] coins for my $25. This is a lot of money for me and I would appreciate being able to continue to play the game.

Thank You, Olivia Anderson R.N.

I found a charge on my account for a reoccurring monthly charge. I haven't used big fish games for several years. I felt so stupid for not reading a contract or missing some detail and agreeing to this membership by mistake. I just wanted to cancel it and stop future charges. I wasn't even complaining that they continued to charge an obviously inactive account for years or asking for the money back. Unfortunately I didn't remember my login information. When I called customer service for help I found that they don't have phone service only email. Now I'm getting pretty frustrated, but I send them an email (and several more). Each email is replied with a stock letter asking for a bunch of personal information and account information that I don't have or want to provide. I'm getting no where with big fish's paltry customer service. After many attempts and searching the deep recesses of my memory, I'm finally able to log in to my account. AND I FIND THAT THE MEMBERSHIP WAS CANCELLED IN 2013 BUT I'M STILL BEING CHARGED.

Don't use this company. They are shady crooks.

Don't think of buying from them, you'll be more than disappointed. They take your money for nothing because they provide bad working games. And when you try to reach their customer service, you start regretting you actually called them. They say if you want a normal answer you better to send us an email. Absolutely not convenient. Why not talk on the phone.? What is your problem?
Very bad. Nothing else to say.

I noticed a reoccurring charge on my credit card that has been going on for at least a year. I don't know what account this is for and have no idea how to log in to cancel the membership. I have not logged into it for several years.
I think it's greedy and unethical to continually charge an account that is clearly inactive.
The company does not offer customer service by phone and is difficult to contact.
I am disappointed in this company.

I find it so unprofessional & idiotic that you have to wait 30 minutes just to regain 1 life on the game and to continue to play a level you have to spend 35 spoons. The wait limit to regain a life is completely unacceptable and 35 spoons is entirely to much to spend. I will appreciate if y'all made changes to the game. Thank you.
Please contact me at [protected]@yahoo.com

On 7/31/17 I clicked on a popup for a new Nancy Drew game offered by Big Fish Games. After the click, the information said it would cost $2.99, so I clicked that I would purchase it for that price. I provided my payment information (Discovercard [protected]) and clicked to the next step. Now it said that the purchase price was $6.99. I didn't like that that wasn't stated as the price at the beginning, but I thought it was still a fair price, and I went ahead with it. Then I was informed that this wasn't the purchase price, but the cost of monthly membership in the Big Fish Club, so I immediately cancelled my order and said I didn't want anything with a monthly fee. I never do that, because it can bleed you dry. And since there was a free month's trial, I assumed that would be the end of it. But then I found that I was charged to me on my Discovercard. I consider that EXTREMELY unethical. Since they had my payment information anyway, that wasn't to protect them. If I elected to be a member of the club after the trial, they could have charged it at the end of a month. I've informed Discovercard to reject the charge, but they said they had to wait 15 days before they initiate that action. So I sit around for that period fearing that I've been taken by a very dishonest offer and don't know whether I'll ever get that money back. It's not the amount. It's the fact that I put myself in the hands of a company that has no regard for its customers. If I don't get this charge back, I'll contact Better Business and complain about the company on as many sites on the Internet as I can find. They're a big company and I'm an old retired person who just wanted to buy a game for my daughter. Thank you for your time. I wish they had as much regard for my time, in trying to rectify this matter.

Hey big fish I have been a loyal customer to your games for years now and only had this problem once I've noticed a minimum of 360 Million chips taken from my account I didn't spend them otherwise I wouldn't be here asking you for them back. I've taken a very big blow since this happened to me as I love playing your game but I fell cheated out of it I know this problem has happened to quite a few others so how can we fix this. I do hope ther is a way that we can resolve this thank you for your time

My name is fancy ID34800725
I been a player for 2 yes maybe more i love the game times were I spend 300 but this month I made a small purchase anyway I was banned from Facebook lobby I can't participate in nothing I can't change my photos I can't do [censor] I also notice some tampering with my debit card its OK for you to take my money without my permission bf don't understand I spend my last just to keep playing I'm a retired private investigator I served this country with pride and is not fair having to ask my club member friends for chips just to fund the club the machines are broken you keep updating making worst I have a game that I'm really enjoying but what's holding me back are my club friends the reason I haven't left bfc for good

sincerely Someone

I have two complaints, I emailed and sumbittef a complaint about mad mouse and I did not receive the pot money or the 5 scatter I put in. My second complaint is I won a jackpot yesterday 7/13 and had 243 million. I did spend some and had over 200 million when I went to bed. I woke up with 2.5 million. I feel sick like bigfish took my chips. I bought several times this month and I would like all of my chips back, the jp winnings and my mad mouse. I will attach all the pictures. Please get back with me asap.

I have recently noticed small amounts of money coming out of my account and going to this company, even though I don't own a computer or use any of the products.
Every transaction is $7.27 AUD and there are payments dating back to 2014.
As much as I would like to recoup those losses, I know it is unlikely since I didn't notice, but I do think somebody is using my bank details on this site.
Pics attached is of all account activity relating to "BigFish".
Thankyou, please respond asap.
Kind regards,
Lauren N.

Hallo,
My Big Fish ID is: ID: 237115
I bought the game for my Ipad4. The display glass is broken so I purchased an IPad Air. When I opened the game I had a shock. My whole progress was gone. I played for 4 years and gained 3665255 golf bucks. Now the game starts from zero and I have to buy everything anew. I talked to Apple support and we tried togather to fix the problem but it did not work. We tried on SETTINGS with "recover purchases", but nothing happened. It started but after less than a seconds it was gone. After multiple attempts we gave up. Support told me to contact the developer.

My wife played only one Bigfish game and to allow her to play it on her PC I entered my credit card information. I was not aware of the $6.99 billing monthly when she got the game and it was a free game to play. I have been billed for several months now and my wife's HDD crashed so the software was gone with it. I can't stop the membership and my wife does not know any passwords that she had to enter to play the game. I want the billing to my card to stop now I am tired of paying every month for something that has not been used hardly ever. I want to be reimbursed for the at least 5 months as I know that it has been at least that long since my wife's HDD crashed and she had not played one game in several months before that. I should be asking for every penny that has been billed to my card but I want at least 5 months of payments if there is any doubt I can send a copy of system specs on that PC proving that the HDD was replaced that long ago. I want someone to contact me on this and tell how this will be resolved asap.

I joined up over 12 months ago and then noticed last month that you have been taking 6.47 from my bank account each month. I was not aware of this... I have now stopped you from being able to do this, but we have a problem.

I. Have a ipad and have 13 credits still to use up and your app just moves me to the apple stire to purchase the games,

How do I get past this? If not possible I request you return my money un full, as one I did not know you where taking it and two because I can't use the credit, that's like taking money under false pretense

I look forward to your reply, by return

Kindest regards

Lynette benford