Big Fish Games
Reviews and Complaints

I've purchased the game the heir and can not play it. I also already purchased stray souls long time ago tried to ply it again and was charged again. Please refund. This is my second request for the heir to be refunded. I also think it's unfair to have to go through all of this to get refunded but it's easy for the company to receive money from us loyal customers. I've been charged twice for multiple games but it's too much to go through to get a refund. I've purchased over hundreds of games and shouldn't have to go through.

This game is a scam! They never let you win, and if you are foolish enough to buy chip you lose even more. All they care about is getting your hard earned money. When you are low on chips and try to go to a scatter room to get some help, you get put in the vicious loop of dead tables and millionaire squatters (which are most likely BF employees) over and over again. They keep the people with low chips at the same tables so there's no chance of catching a break. If you accidentally stumble upon a winning table you are booted shortly after and they will not let you get back to it. Adversely, if you try to leave a dead table they just keep sending you back. There are several lawsuits pending because of this company's dishonesty and greed.

I had to play one scene over 30 f*ing times/3 stages worth for 5 of the same items and still has not given me more than 3. Wasted my energy bar and all the coins I had to spend refilling over and over to try finishing that lame quest. That plus, for one quest I kept losing an item I had to find over four or more times! Absolutely ridiculous... I'm not playing anymore.

Hi my names celeste claydon and about 3 months or most likely more ago, i emailed someone and told them about how money got took out off my account and all it said was from 'bigfishgames' and long story short they found the promblem and refunded my money and canceled the game i was playing 'kindergarten' and i haven't played the game since i cancelled and was going all good i wasn't getting anymore money taken out of my account. and today i checked my bank account and it says it took out $7.27 from ''BIGFISHGAMES*[protected]-448-6628 WA, 0509'' and i want to know why u have took more money out of my account months randomly later when i canceled the game! it's very frustrating and i'm sick of this can you please help me and refund my money and stop keep taking money out of my account randomly when i have 100% cancelled that game! Thanks. please respond

I have had 3 accounts now and each one i have spent a minimum of 1, 000.00 on. The first account they bann me for reasons unknown. The second account disappeared for no reason and they said they counldnt find it. The third account the bann me for sending a gift that they let you buy and the gift was sent because this person sent me a gift and i was told i was harrasssing. This company is a criminal enterprise. Look up their profit for the past three years and find one players that hasnt been ripped off. You will never find one that hasnt. The games are rigged and do not go by odds as they say. My accounts are gone because i stopped buying. Also they owed me billions of chips from wins that were never paid. As of today i have an attorney and filing a lawsuit againist these crooks. If interested in joining a class action law suit againist Big fish games please send your information and lets shut these criminals down. Send information and issues to Bfclassaction.com.

I was given 100k gold by your error which was then taken. 2 of my friends were also given this but were complimented with 25m chips and 10k gold for the inconvenience yet I have recieved nothing. I feel Ive lost out through your own error although it gold was transferred to chips they were taken pretty quickly and didn't give me a proper chance to play can this be rectified in some way thanks
User name Wez

I brought a game off bigfish and it was working fine until april 14th 2017 and i put in a support ticket which i stated the problem and i stated my system info how it had not changed and it worked fine until that 14th and i received a email back saying how sorry they was about how i can not
access my account and i should change my password so i replied
with what the hell as changing my password got to do with with
a game not working and bigfish ignored it so i put in another
incident number and i was angry i did swear in it but not
calling them names i just stated few facts and i received a
reply straight away which is a auto response then i received
another email trying to reprimand me for disrespecting them
how they respect there customers so i replied apologised they
took offence at me swearing and being frustrated ect ect but
they ignoring it and still the game does not work, I am from the
uk i have bigfish manger app on my laptop, ive been a member
for many years and not had a problem with games before so im
angry out of pocket and a broken game and they think im being
disrespectful no im not, many people are having a problem with
this game and they have windows 7, 8 and 10 so they can not say
its because of window 10 because otherwise they be problems
with the other games.

Rip Off... This game is a complete Rip Off. When you win or start winning you are kicked completely out of app. Then they say it's your faught. Bull shi!. This company should have a class action lawsuit against them. I've tested the connection and monitored it and it's there equipment that terminates the connection. Lawsuit... Do Not Ever Waste Time Or Money...please contact me at [protected]@gmail.com

I have repeatedly "cancelled" this account, and am still being billed for it over the course of MANY months. I want it CANCELLED. NOW.

When I attempted to contact you via your "form", I was not able to because of a required "order" number, which does not come with the account. Credit card details do not work with payment done by Pay Pal. Hence, the form, could not be submitted.

When I used the Big Fish Games . Com, I was redirected to the form.

Normally when I sign up to a website they send me lots of emails, messages, etc. Big fish games, on the other hand, sent me nothing at all, not even an email confirmation confirming my on line purchace, so imagine my surprise when I notice that they've been billing me for months for something I clicked on a while ago. It is buried in the TOC that when you buy a game you are actually signing up for a membership which includes monthly payments. So not so surprising at all that they didn't feel like reminding me about it. This is dishonest to say the least and very bad business practice.

Besides having a default to charge you for monthly subscriptions, even when you do not click any such request, they ignore you and your complaints.

The customer service for this site is horrendous. Their complaint system is difficult to access, and once you do, you have to go through an excruciating process designed to make you frustrated! And that is just your FIRST step!

Once you complain, they begin emailing you with questions and telling you that it is your computer at fault, when it clearly is not as it is the game or the site that is at fault. When you ask them a question, they reply with another question, such as : Can we have more details?" when I have been totally explicit and detailed! AND when I asked what details they needed, I got no answer as I was shuffled off to another person who gave me a run-around.

Also, they request that you try to get answers in the forums, where OTHER people, rather than customer service, answer you! What a bunch of yahoos. (Sorry, i can not be respectful when I am treated like dirt, rather then as a valued customer) When you do use the forums, you are moderated with a heavy hand and are told to direct your complaints to customer service.

They do not resolve ANY incident, but are good at passing the buck and assuring that you get run around in circles.

I have been a good customer of Big Fish games but am now ready to quit. I have been playing Legendary Slide and go to the forum for help. I sent a pm to Sophiesmom to let her know I appreciate her help and next minute moderator bfgPanthalass tells me I was rude. I asked this moderator what I did wrong but he refuses to answer me. Sophiesmom says I did nothing wrong and then I am considered a guest. I am angry and thinking of legal action to ask the so called moderator what I had done. Regards Dotty1956(pam swan)

Hi this is my 2nd message to try and get through to you guys in the space of 2 days, I use big fish casino on a daily hourly basis and put a lot of time and money into your app, I was playing scattatter cats and treasures in time on the 3/2/17 at around 11pm and I won chips to the value of 25.5 million, These chips did not fund my account even after the flashing screen telling me I won the chips, I was on 3 million so I would of noticed the chip balance being updated to 28.5 million which it didn't, I waited for the page to refresh and still no chips, I have a very strong internet connection, Today 4/2/17 at around 11am I won chips too the value of 2 million and 54 chips and these chips have also not been credited to my account, This is the 2nd occasion my chips haven to gone on and I'm quite disappointed if I'm honest I was so close to leaving an app review but I would like to make you aware of the problem I'm facing, I spend my own wages on buying chips as you can see if you look into my account and I have spent a fair bit on chips and gold, I hope you can resolve my issues by looking into my account and seeing that I've not been getting my winnings properly, thanks chris elson

Good morning,
My name is Yolanda Maria de Sousa e Silva Simões Bessa Gomes and I want to quit the subscription on the big fish games.
I change my email so I can not acess to my acount so I can cancel this subscription and stop to be charged by you every month.
I don't use the account or the games so I want to cancel the subscription right now.
It been charged 6, 58€ monthly and I have no acess to my account on big fish games to cancel it.
I appreciate that you do as I ask so I can stop to be charged since I have no interess to continue to this subscription.
Thank you.
Kind regards,
Yolanda Bessa Gomes

Please read the following time line! This is copy of what has happened so far. I need someone to call me on this. I now realize that I would have to start all over at level 1 to get all the achievements done. I am not unreasonable and am willing to do so, but I need you all to make some allowances of inventory, $ and diamonds. My phone is [protected]. Thank you.
Marcia
Kyle, OMG . you have to take off ALL my pets as I have to repurchase them to get my achievements! Might as well not give me any more stamps as I have to find all them again too! I've just played daily for 1 and a half years just to start over! Not to mention that I spent over a hundred dollars a month to play and get where I was! I've given up on Christmas stuff now. It's starting all over except for my levels. Someone needs to make this right! Here's what I think is fair:

800 each of airship and event items, 50 of each inventory item, 5 of each egg, get rid of all my pets(as I have to purchase them to get my achievements and I can't purchase them as it is), 3000 shards, 100000 in coins and 350, 000 in diamonds. I truly do not even think this will cover what I need to get where I was! Certainly doesn't take into account my time.

Marcia

On 1/13/2017 4:13 PM, Marcia Glorius wrote:
>
> Oh, it's me again. Sorry. A couple problems. You are going to have to take off all the Christmas, spring and fall pets. I am going to have to reconstruct in order to get my achievements. I will need all the corresponding eggs and items to do so. I also made a typo and put down that I needed 100 aquamarine charms, that should be 10.Oops. I'm trying hard to great my christmas stuff so I don't have to wait for a year, but I've already had to buy more diamonds. Please try to get this resolved soon.
>
> Marcia
>
>
>
> On 1/12/2017 4:48 PM, Marcia Glorius wrote:
>>
>> OK, below are the inventory items, I got tired of doing this so I don't have the 427 but this will suffice.
>>
>> blood lotus 10
>>
>> sign of steadfast faith 5
>>
>> demonic ring 5
>>
>> obsidean whirlwind 5
>>
>> dragon's fang 5
>>
>> torch 15
>>
>> murderer's eye 10
>>
>> 8 pointed star 10
>>
>> harp's feather 5
>>
>> demon's eye 10
>>
>> nocturnal ring 5
>>
>> tower key 5
>>
>> opener of doors 5
>>
>> star of romance 5
>>
>> star shine 5
>>
>> potion of candor 5
>>
>> torture hook 5
>>
>> sparkle flamer 5
>>
>> master flask 5
>>
>> eye of darkness 5
>>
>> great anvil 5
>>
>> blinking disk 5
>>
>> horseman seal 5
>>
>> guiding star 5
>>
>> 8 winds 5
>>
>> northern star 5
>>
>> ice key 5
>>
>> unicorn path 5
>>
>> blooming love 5
>>
>> faded soul 5
>>
>> silver embrace 5
>>
>> raven's edge 5
>>
>> shield of order 5
>>
>> griffin symbol 5
>>
>> grasping handle 5
>>
>> wreath of justice 5
>>
>> golden flower 5
>>
>> silver arrow 5
>>
>> binding fate 5
>>
>> sign of the predator 10
>>
>> styx charm 10
>>
>> polestar 20
>>
>> links of steel 20
>>
>> sun amber 5
>>
>> heart of moonlight 5
>>
>> rusty cage 10
>>
>> eye of manticore 10
>>
>> knife of peril 5
>>
>> wings of darkness 5
>>
>> smoking device 5
>>
>> bear's fury 5
>>
>> seed of life 10
>>
>> black Lilly 10
>>
>> life flower 10
>>
>> blood volume 10
>>
>> medal of slaughter 5
>>
>> voodoo doll 10book of resignation 10
>>
>> golden watermark 5
>>
>> strangled ruby 10
>>
>> glinting earring 5
>>
>> devil's glove 10
>>
>> the fungus among us 10
>>
>> banner of loyalty 5
>>
>> stranger's badge 10
>>
>> mask of virtue 10
>>
>> raven's eye 10
>>
>> shield of order 10
>>
>> volume of fury 10
>>
>> dead mushroom 10
>>
>> shard of soul 10
>>
>> forged key 15
>>
>> grave blade 5
>>
>> midnight rose 5
>>
>> rune stone 10
>>
>> seal of courage 10
>>
>> winged amulet 15
>>
>> vampire sign 100
>>
>> demon's seal 100
>>
>> aquamarine charm 100
>>
>> OK that's enough, I'm a 1 finger typer
>>
>> Thank you in advance!
>>
>> Marcia
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On 1/11/2017 3:24 PM, Big Fish Games Customer Support wrote:
>>> Image Customer Support
>>>
>>>
>>>
>>> Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 72 hours. Thank you for allowing us to be of service to you.
>>> Subject
>>> crashed
>>>
>>> Response By Email (Kyle) (January 11, 2017 12:24 PM)
>>> Hi Marcia,
>>>
>>> Thanks for getting back to me with that information! I've moved your game back up to level 74 and added 500, 000 coins, 150 diamonds, and 100 of each food. I've also added 250 of each stamp, 1 of each egg beside the Silly Seal, and all pets beside the Hippo and Fire Rooster.
>>>
>>> Due to the limitations of our Midnight Castle tool, we're unable to add achievements to your game, or progress toward any achievements. I apologize for any trouble this causes!
>>>
>>> When you start playing again, go ahead and take note of any specific inventory items that your game is missing and I'll be happy to add them to your game as well!
>>>
>>> I hope this helps, Marcia. Have a great day!
>>>
>>> Best regards,
>>>
>>> Kyle
>>> www.BigFishGames.com
>>> In the pond Sunday - Thursday
>>> Customer By CSS Email (Marcia Glorius) (January 11, 2017 09:15 AM)
>>>
>>> Gosh, alot to remember! As far as my friend code, I think it is 620847 as that it what it says on my new game. Thank you for your help and I do understand that alot of peoples games crashed and you all have been swamped.
>>>
>>> Well, as stated before, I had over 450, 000 in coins, about 100 in diamonds, over 100 in each pet food.As for achievements:completed all but:
>>>
>>> stamp collector 1st class - about 200 to go
>>>
>>> home town santa about 50 to go
>>>
>>> master of negotions- was somewhere on 3rd trophy
>>>
>>> rising appetite - was on 3rd trophy
>>>
>>> amulet archduke- not sure at all
>>>
>>> spirit seeker- not sure at all
>>>
>>> cozy cubby- not sure, but had all but 3 in private rooms available at time
>>>
>>> furniture finder- had all but 2 available at time of crash
>>>
>>> magic miser- not sure but close to 2nd trophy
>>>
>>> wizard- about half way to 2nd trophy
>>>
>>> 3's a crowd- about 120 to go
>>>
>>> 5 stars- about 200 to go
>>>
>>> your a 10- about 400 to go
>>>
>>> tournament topper- did 3
>>>
>>> dragon fighter- had 70 to go
>>>
>>> your turn sir- 9 to go
>>>
>>> key master - about 300
>>>
>>> ace assistant- about 300
>>>
>>> cozy cubby- not sure at all
>>>
>>> I had all pets except flirty hippo and fire rooster
>>>
>>> The only egg I did not have was the silly seal egg. I do not remember how many of each I had but I had over 30 eggs
>>> I had 250 of each stamp
>>> In inventory I had 427 items but do not remember how many of each. I had about 14 pages of them, most was 5 each, that I had about 7 pages of 5 each and descended from there.
>>> I had over 15 crafted items, but not sure which ones.
>>> On 1/10/2017 5:25 PM, Big Fish Games Customer Support wrote:
>>>
>>>
>>> Response By Email (Kyle) (January 10, 2017 02:25 PM)
>>> Hi Marcia,
>>>
>>> This is Kyle in Seattle, thanks for writing in! It sounds like your Midnight Castle progress has started over from the beginning. I definitely understand wanting to continue playing where you left off, and I can absolutely look into this for you.
>>>
>>> First, I would like to apologize for the delay in getting back to you. We’re a little behind on our usual response time, and are working hard to get back to each customer as quickly as possible. I am very sorry for any trouble this may have caused.
>>>
>>> Thank you for sending in that Friend Code, that really helps me out! After doing some research, it looks like other players have been writing in about this issue as well. The good news is that I can definitely get your game moved back up to level 74! However, I'll need to manually add back any items, avatars, pets, and currency using the Midnight Castle tool here on our end.
>>>
>>> To make sure that we get your game looking as similar as possible to the original, I'd really appreciate it if you could send in some information for me. Here's the information that will be the most helpful:
>>>
>>> 1. How many coins were in the account?
>>> 2. How many Diamonds?
>>> 3. How many eggs, and which ones?
>>> 4. How many pets, and which ones?
>>> 5. How many of each stamp?
>>> 6. Which inventory items did you have?
>>> 7. Anything else you can remember from the account?
>>>
>>> If you don't remember these amounts exactly, feel free to estimate.
>>>
>>> Go ahead and reply directly to this email with that information and I'll be happy to continue helping you out with this!
>>>
>>> Best regards,
>>>
>>> Kyle
>>> www.BigFishGames.com
>>> In the pond Sunday - Thursday
>>> Customer By CSS Email (Marcia Glorius) (January 05, 2017 01:15 PM)
>>>
>>> Just wondering how much longer it will be?
>>>
>>> On 12/28/2016 9:06 AM, Marcia Glorius wrote:
>>>
>>> Was finally able to reinstall, but still at level 1. Sigh. My friend code is 620847. Thank you for your upcoming help!
>>>
>>> On 12/27/2016 8:07 PM, Big Fish Games Customer Support wrote:
>>>
>>>
>>>
>>> Customer By CSS Email (Marcia Glorius) (December 28, 2016 06:15 AM)
>>>
>>> Was finally able to reinstall, but still at level 1. Sigh. My friend code is 620847. Thank you for your upcoming help!
>>>
>>> On 12/27/2016 8:07 PM, Big Fish Games Customer Support wrote:
>>>
>>>
>>> Customer By CSS Web (Marcia Glorius) (December 27, 2016 05:07 PM)
>>> Last night suddenly my game stopped1 There was a screen that said there was a problem and that it had been reported. Later I uninstalled and reinstalled and it came back at level 1! I uninstalled again and now I have spent hours trying to reinstall. I don't know my ID number except started with 620. My name game is mg, I had finished level 74, had over 450, 000 in coins and about 100 in diamonds. I had over 100 in each pet food and 470 some in collections. 400 some in the gift giving thing that looked like a key. HELP I've spent a lot of money and time on this game.
>>> Question Reference # [protected]
>>>
>>> [---001:004664:08215---]
>>
>

Merry Christmas
For over a year now when I receive a credit card statement, I see a charge from Big Fish games on it. My wife has not authorised the purchase of any games in over 2 years. Please stop taking 8.99 USD on my credit card.
transaction number was [protected]
another number is 1 [protected]
I would like a return of funds for 12 X 8.99 USD

thank you
Russ Kelk
503 Main St. W.
Grimsby, Ontario
Canada
L3M1T6
[protected]@aol.com

I bought my games on my alt id using same debit card didnt think anything ofit contacted them about game errors and cancelling my bigfish club membership not wishing to pay those funds. I continued on my trial to buy some games at the lower price 2.30/ Then BAMN today I am locked out of my alt id cant sign in say password incorrect and it wont send a reset password link to my id. I am thinking I have been scammed nothing I can do about it heart in mouth going oh god has my credit debit card been stolen too. if so not much i can do about it other then sit wait and call myself a fool for wanting to enjoy a few games. I thought having a new id would mean less errors most games dont run and the games show lots of errors I wonder if they only work if you pay for the membership since asking to shut that down they have been difficult ignoring emails. I expect no help I am so upset...I am not rich and only wanted a bit of enjoyment.

I've been playing big fish casino now for over 7 months and spent over 2, 600 pound in that time ! Now they are putting me and my son on a different gaming platform to not play other real paying customers ! They have put our membership on this gaming platform were me and my 9 year old son Antonio on a gameing platform were we just playing the big fish casino slots with just the big fish casino employees no other paying customers! And because we will not purchase eny more chips to play the 3 slots that are the favourite ones and not give us eny jacpots small wins and make comments to me and my son like well if you can not handle it don't play or just delete three app after spending thousands off pounds with them!, it's a disgrace to the gameing industry! And I've completed to Apple support and they arnt taking me sirousley at all! And they have stopped sending me my purchase s invoices the my email address 6 purchases we made on wensday the 23/3/16 and they still will not send them to me! It's because when you purchase more chips you get a % off what you have purchased in the month and give you a bonus of chips and gold bars which ypu can exchange for chips to play the slot s ! So that why they have stopped sending them purchased invoices! Not to give us the bonus chips at the beginning off each month on the 1st off the month at noon our time with in our case is 12 pm noon it's a USA company! So watch out new slot machine players! They will suck you dry if you do not please them ., oh another point is if you do not say Ty to them when you are playing the slot they just eat your chips and when you are running out ! So you will have to purchase more and they arnt cheep! Thay have some dirty tricks to get your money ! And a lot off players I've talked to my n the game it's like face book but your playing slots at the same times! Take care all ! Yours Mr AAB? 25/3/16

Dear Big Fish Games

I am a big fan of your company because of your great games until I bought one game from you last December 5, 2015 and then from the month of January 5 and February 5, 2016, I am charged with games I never bought!

Please see attached file of my Paypal invoice and credit card bill.

If you guys want your company to last, please stop using sneaky tactics to rob your honest customers like me. I trusted you guys to protect my account and you abused me. Because of this incident I demand a refund and please I do not want this to happen again.

Hoping for your immediate response regarding this matter. Thank you

Respectfully,

Luthez Balois

I've never signed up for anything with BGF but they put a debit on my credit card every month. Last month I paid ZAR 75.00 and then ZAR 675.00 for another *How To Unsubscribe* but to my surprise BGF put the debit through this am! Totally fed up with this!