Menu
For Business Write a review File a complaint
GamersGate Customer Service Phone, Email, Contacts

GamersGate
Reviews and Complaints

www.gamersgate.com

Learn how the rating is calculated

1.6 10 Reviews 4 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

GamersGate Reviews 14

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

GamersGate Disappointing Experience with GamersGate: Payment Taken, No Game Received, and Poor Customer Support

So, I recently bought FIFA from GamersGate, and let me tell you, it was not a smooth experience. As soon as I made the payment, they took the money right out of my bank account. But guess what? They hit me with a message saying that my purchase is being reviewed. And you know what's even worse? I never received the game! Can you believe it?

To make matters worse, I tried reaching out to their customer support for help, but it was like talking to a brick wall. I submitted a ticket, hoping for a response, but it seems like they couldn't care less about my issue. It's frustrating, to say the least.

What really grinds my gears is that they don't even have a phone number to call. I mean, come on! How am I supposed to get in touch with them if I can't even talk to a real person? It's like they're hiding behind their computer screens, avoiding any real interaction with their customers.

Overall, my experience with GamersGate has been nothing short of disappointing. I paid for a game, had the money taken from my account, and then got stuck in this never-ending review process. And to top it all off, their customer support is practically non-existent. It's a real shame because I was looking forward to playing FIFA, but it seems like that's never going to happen.

I wouldn't recommend GamersGate to anyone. Save yourself the headache and find a more reliable and customer-friendly platform to purchase your games. Trust me, you'll thank me later.

Read full review of GamersGate
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

GamersGate Disappointing Experience with GamersGate: Delayed Serial Key and Ignored Customer Support

So, I decided to check out this website called GamersGate and bought myself a copy of Skyrim. The money was deducted from my PayPal account right away, which was cool. But here's the thing, it's been a whole week and I still haven't received the serial key. And you know what? I can't even play the game without that darn key!

I tried reaching out to their customer service through email a few days ago, hoping for some help. But guess what? I haven't heard back from them yet. It's like they're ignoring me or something. Not cool, GamersGate, not cool at all.

Now, I'm left with no choice but to take matters into my own hands. I'm planning to file a dispute with PayPal today. Dealing with this whole situation has been a real pain in the you-know-where. I mean, seriously, why do I have to go through all this trouble just to get what I paid for?

I hope PayPal can sort things out for me because I really want to dive into Skyrim and start my epic adventure. But until then, I'm stuck here, waiting and feeling frustrated. Come on, GamersGate, step up your game and provide better customer support. It's the least you can do for us gamers who just want to enjoy our favorite titles hassle-free.

Read full review of GamersGate
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

GamersGate Frustrating Manual Review Delay on GamersGate: Official Store or Middle Ages Relic?

I recently purchased two codes for Wolcen from GamersGate in order to play with my boyfriend. However, I encountered a frustrating issue when my purchase got stuck in manual review.

I mean, seriously? In this day and age, manual checking? And to top it off, this is supposed to be the official store according to gg.deals? It feels like I've been transported back to the Middle Ages.

To make matters worse, I made the purchase on a Saturday. Are there no employees working on weekends? If that's the case, they should just shut down the website during weekends to avoid these kinds of problems.

Read full review of GamersGate
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

GamersGate GamersGate Review: A Nightmare of Customer Service and Refunds

GamersGate, man, let me tell ya, this site can be a real pain in the you-know-what. They'll snatch your hard-earned cash quicker than you can say "refund." And don't even get me started on their customer service, or lack thereof. When you're stuck with games that just won't work or are a total nightmare to download, good luck getting any help from these guys. They'll leave you hanging, high and dry.

Now, if you're thinking about asking for a refund, think again, my friend. GamersGate ain't about to give you a dime back. They'll laugh in your face and keep that sweet moolah all to themselves. It's like they're playing a game of "let's see how much money we can pocket while ignoring our customers."

And here's the kicker, once they've got your dough, they'll vanish into thin air. Poof! No more communication, no more support, nothing. They'll be off on their merry way, counting their ill-gotten gains, while you're left feeling like a chump.

So, take it from me, don't be a fool and buy games from GamersGate. Unless, of course, you enjoy the thrill of throwing your money down the drain.

Read full review of GamersGate
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

GamersGate Mixed Experience with GamersGate: Download Issues and Surprise Ubisoft Account Requirement

So, I had a bit of a problem with GamersGate when I tried to download a game. It just wouldn't work, you know? But after some frustration and banging my head against the wall (figuratively, of course), they finally gave me my small amount of money back. I mean, it's not like I was asking for a lot, right?

But here's the thing, they should have made it crystal clear that you have to download and create an Ubisoft account. Like, seriously, why didn't they mention that? And get this, when you buy a game on GamersGate, it somehow magically activates on Ubisoft without needing a key. I don't know how they do it, but it's like some kind of sorcery or something.

Anyway, despite the hiccup, I might give GamersGate another shot sometime. Who knows, maybe things will go smoother next time.

Read full review of GamersGate
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

GamersGate Frustrating Manual Review Process and Order Cancellations: Goodbye to GG

I ain't never had no problem buyin' from GG before. But now, they go and put every dang order I make under manual review. What's that all about? It means my hard-earned cash gets all tied up for days on end, and I don't even get what I paid for! And to top it off, they go and cancel my orders, leavin' me waitin' for ages to get my money back.

I reckon their current way of doin' business must mean they don't wanna make no money no more. I mean, why else would they keep refusin' to take orders? It's a real shame, but I reckon it's gonna be goodbye to 'em. Just like them other resellers I've dealt with over the years, they won't be missed none.

Read full review of GamersGate
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

GamersGate GamersGate Review: Disappointing Transaction Experience Raises Legitimacy Concerns

I recently made a purchase on GamersGate, specifically a DLC for a game on Steam. The price was incredibly affordable, coming in at just under $5, to be precise, it was $3.69. However, to my surprise, the transaction was flagged for review. Now, I've had my fair share of experiences buying game keys from various websites like Green Man Gaming, Humble Store, and Fanatical, and I've always received my purchases almost instantly. But for some unknown reason, GamersGate decided to put my three-fiddy purchase on hold, making me question its legitimacy.

Thankfully, I didn't spend a fortune on this DLC, so if I end up stuck in a frustrating limbo like many others seem to have experienced, it won't be a significant loss for me. Nevertheless, I must say that I cannot recommend this site to anyone, especially when there are countless other platforms out there offering the same services without the unnecessary hassle.

It's quite disappointing, really. I was hoping for a smooth and straightforward transaction, just like I've had with other gaming websites. But alas, GamersGate has left me feeling skeptical and dissatisfied. I believe it's essential for online platforms to provide a seamless purchasing experience, ensuring that customers receive what they paid for promptly. Unfortunately, GamersGate fell short in this regard.

In conclusion, I would advise potential buyers to explore alternative options when it comes to purchasing games and DLCs. There are numerous other reputable sites available that offer similar services without the inconvenience and uncertainty that I encountered on GamersGate. It's always better to be safe than sorry, especially when it comes to spending your hard-earned money on digital content.

Read full review of GamersGate
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

GamersGate GamersGate.com: Massive Selection, Dirt Cheap Prices, Manual Confirmation Hassle

I've gotta say, I've bought a ton of games from gamersgate.com. And let me tell ya, every single time, I was totally convinced that I snagged the best deal out there. Like, seriously, others have mentioned this too, but the whole manual confirmation thing can be a bit of a bummer if you end up being the lucky one selected for it. I mean, it happened to me twice, and let me tell ya, it took a good ol' 2-3 hours before I could even start downloading those games. That's the only reason I didn't give 'em a full 5 stars. But hey, I'm cool with it 'cause these games are so massive that they take forever to download no matter where you buy 'em.

But let me tell ya, I've been super stoked to find some of those games from my youth available for purchase on this site. I mean, seriously, it's been a blast to see those old-school games running smoothly on modern platforms. It's like a trip down memory lane, ya know?

Now, if you're anything like me and you've got a massive library of games but your wallet ain't exactly overflowing, then this site is an absolute godsend. I mean, seriously, the selection is absolutely massive. And the best part? The prices are dirt cheap, my friend. Like, you won't believe the bargains you can find on here.

So go ahead and give it a whirl, my fellow gamers. Trust me, you won't be disappointed. Enjoy!

Read full review of GamersGate
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

GamersGate GamersGate's Poor Customer Service and Refund Policy Leaves Customers Empty-Handed and Frustrated

I recently purchased Shogun Total War 2 from GamersGate, and boy, was it a hassle! First, I had to endure a grueling 6-hour download just to get the game. I mean, come on, who has that kind of time to waste? But I soldiered on, thinking it would all be worth it in the end.

However, my excitement quickly turned to disappointment when I encountered an error message every time I tried to open the game. Frustrated, I reached out to GamersGate for help, and they directed me to contact the publisher for assistance. Fair enough, I thought, maybe they could shed some light on the issue.

To my dismay, the publisher informed me that the error was due to faulty software or a corrupt file. They suggested that I needed new software to fix the problem. Okay, fine, but here's where things took a turn for the worse.

When I asked GamersGate for another download or a refund, they flat out refused. Apparently, it's against their policy to provide a replacement or refund once the serial number has been opened. But here's the kicker - how was I supposed to know the download was corrupt without opening the serial to download the game in the first place? It's like they set me up for failure!

So now, not only do I have no game to enjoy, but I'm also out of pocket by a whopping $32.85! It feels like GamersGate just took my hard-earned money and left me high and dry. It's as if I went to McDonald's, paid for a delicious Big Mac, only to have them drop it on the floor and stomp on it until it turned into mush. And when I asked for a replacement, they had the audacity to say, "Sorry, but you already opened the wrapper, so tough luck!"

Honestly, it's incredibly frustrating to be treated this way as a customer. I expected better service from GamersGate, but it seems like they couldn't care less about their customers once they've made a sale. It's a real shame because I had high hopes for them, but now I'm left empty-handed and out of pocket. Lesson learned, I guess.

Read full review of GamersGate
Hide full review
ComplaintsBoard
Y
Verified customer This review was posted by a verified customer. Learn more

GamersGate GamersGate: A Decent Selection, But Beware the Confusing Download and Activation Process

The GamersGate website is a place where you can get your hands on a wide variety of PC games. The prices are pretty average, but every now and then, they have some really good deals that make it worth checking out. Now, I gotta be honest with you, I'm not entirely sure how everything works on this site. It's a bit confusing, you know?

So, I decided to take the plunge and purchase a PC game. I downloaded it using the link they provided, but let me tell you, it was a hefty file, over 4 GB! Even with my fancy FIOS connection, it took quite a while to finish the download. After that, I went through the installation process, expecting to find the game all ready to go on my computer. But guess what? I couldn't find a single trace of it! No game files, no shortcut, nothing! I was stumped.

I scoured through their help section and FAQs, desperately searching for a solution, but no luck. Eventually, I turned to the good ol' web for answers. And what do you know? Turns out, some of their games actually need to be activated through Steam.com. So, I went ahead and installed the Steam software, punched in the activation key that came with my order from gamersgate.com, and surprisingly, it worked! Although, I had to go through the whole 4 GB download process again. Bummer, right?

Now, I gotta admit, I was a tad disappointed that I couldn't just get a standalone game that I could play offline, without having to rely on the Steam service. You see, Steam keeps track of all your gaming activity, and that's not really my cup of tea. But hey, the price was right, so I can't complain too much. Plus, the game itself runs like a dream, so overall, my experience was just okay.

But you know what? Next time, I think I'll just go ahead and purchase a good old hardcopy of the game. It'll definitely make things easier, you know? No more confusion, no more hassle.

So, here's my little piece of advice for the folks over at GamersGate: please, oh please, make the whole download, installation, and activation process a bit clearer. It would save us poor souls from all this confusion and frustration. Trust me, it's for the best.

Read full review of GamersGate
Hide full review

GamersGate Complaints 4

ComplaintsBoard
A
4:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GamersGate Warning: Beware of GamersGate.com! Account Lockdown and Money Loss!

I gotta say, I really wish I had seen these reviews before I went ahead and made a purchase on GamersGate.com. Let me tell ya, it was a real bummer. These guys, they'll take your hard-earned cash and then, bam, they'll lock up your account like it's nobody's business. I mean, seriously, who needs that kind of headache? Definitely not me, that's for sure. So, take my advice and steer clear of these thieving scoundrels. Trust me, it's just not worth the trouble.

Read full review of GamersGate
Hide full review
ComplaintsBoard
S
2:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GamersGate Terrible Customer Service and Lockouts: A Disappointing Experience with GamersGate

GamersGate is, like, the worst service ever, man. They totally lock you out of the stuff you bought and don't even bother helping you out. And don't even get me started on their support team, dude. They're so rude and sarcastic, it's like they don't even care about us customers. Seriously, do yourself a favor and go somewhere else. GamersGate is just plain awful, no doubt about it.

Read full review of GamersGate
Hide full review
ComplaintsBoard
J
2:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GamersGate GamersGate Review: A Disappointing Experience with Assassin's Creed Valhalla Deluxe Edition Purchase

I gotta tell ya, I had a real bad experience with this website called GamersGate. So, I was all excited to get my hands on Assassin's Creed? Valhalla Deluxe Edition, right? I mean, who wouldn't be pumped for that game? So, I went ahead and made the purchase, thinking I was in for a good time.

But let me tell ya, things went downhill real quick. I got this link for a download, but guess what? It NEVER worked. Can you believe that? I mean, seriously, what a letdown. I was all ready to dive into the Viking world of Valhalla, but instead, I was left with nothing but frustration.

Now, I don't wanna jump to conclusions, but this whole situation feels like a big ol' scam. I mean, why would they give me a link that doesn't even work? It just doesn't make any sense. I'm not one to point fingers, but it seems like they're just out to take people's hard-earned cash without delivering the goods.

So, let this be a warning to all you gamers out there. If you're thinking about buying games from GamersGate, think again. Don't make the same mistake I did. Save yourself the headache and find a more reliable source for your gaming needs.

Overall, I gotta say, my experience with GamersGate was a real disappointment. I wouldn't recommend it to anyone. Stick to trusted platforms where you know you'll get what you paid for. Don't waste your time and money on a website that's just gonna leave you feeling scammed.

Read full review of GamersGate
Hide full review

Is GamersGate Legit?

GamersGate earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds GamersGate to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, GamersGate is known for their high standards and safety. If you're thinking about dealing with GamersGate, it's wise to check how they handle complaints.

GamersGate has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Gamersgate.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gamersgate.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for GamersGate have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The GamersGate website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up GamersGate and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Gamersgate.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

ComplaintsBoard
I
Verified customer This complaint was posted by a verified customer. Learn more

GamersGate Terrible Game, Dishonest Business, Avoid at All Costs!

I gotta tell ya, stay away from this site, seriously! So, I went ahead and bought this game, right? But guess what? It was totally not what they said it would be. And get this, I didn't even get a chance to play it, and these guys flat out refused to give me my money back. Can you believe that? I mean, come on, that's just plain bad customer service. And let's not even get started on the legitimacy of their business. It's all shady, my friend. Just steer clear, trust me.

Read full review of GamersGate
Hide full review

About GamersGate

Screenshot GamersGate
GamersGate is a well-established online platform that caters to the gaming community, providing a wide range of digital games and related content. With a strong presence in the gaming industry, GamersGate has become a go-to destination for gamers looking to purchase and download their favorite titles.

One of the key features that sets GamersGate apart is its extensive library of games. The platform offers an impressive selection of titles from various genres, including action, adventure, strategy, role-playing, and more. Whether you're a fan of AAA blockbusters or indie gems, GamersGate has something to suit every taste and preference.

In addition to its vast game collection, GamersGate also provides a user-friendly interface that makes browsing and purchasing games a breeze. The website's intuitive design allows users to easily navigate through different categories, search for specific titles, and explore various deals and promotions. This streamlined experience ensures that gamers can quickly find the games they want without any hassle.

Furthermore, GamersGate offers a convenient digital distribution model, allowing users to download their purchased games directly to their devices. This eliminates the need for physical copies or waiting for shipping, providing instant access to the games you desire. With fast and reliable download speeds, gamers can start playing their newly acquired titles in no time.

Another noteworthy aspect of GamersGate is its commitment to customer satisfaction. The platform provides excellent customer support, ensuring that any issues or concerns are promptly addressed. Whether it's assistance with a purchase, technical support, or general inquiries, GamersGate's dedicated support team is readily available to assist users.

Moreover, GamersGate frequently offers attractive deals, discounts, and promotions, allowing gamers to save money while expanding their game library. The platform regularly features sales on popular titles, seasonal promotions, and exclusive offers, making it a cost-effective choice for avid gamers.

Overall, GamersGate stands as a reliable and reputable online gaming platform that offers a vast selection of digital games, a user-friendly interface, convenient digital distribution, excellent customer support, and attractive deals. With its strong presence in the gaming industry, GamersGate continues to be a trusted destination for gamers worldwide.

Overview of GamersGate complaint handling

GamersGate reviews first appeared on Complaints Board on Jul 17, 2023. The latest review Disappointing Experience with GamersGate: Payment Taken, No Game Received, and Poor Customer Support was posted on Jul 23, 2023. GamersGate has an average consumer rating of 1 stars from 14 reviews. GamersGate has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.5
521 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. GamersGate Contacts

  2. GamersGate phone numbers
    +1 (866) 250-7659
    +1 (866) 250-7659
    Click up if you have successfully reached GamersGate by calling +1 (866) 250-7659 phone number 0 0 users reported that they have successfully reached GamersGate by calling +1 (866) 250-7659 phone number Click down if you have unsuccessfully reached GamersGate by calling +1 (866) 250-7659 phone number 0 0 users reported that they have UNsuccessfully reached GamersGate by calling +1 (866) 250-7659 phone number
  3. GamersGate emails
  4. GamersGate social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.