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Be careful and read the small print. I purchased a game for my son for $6.99 and was then charged for the game each month as a "membership fee" for months afterwards. You have to then navigate the complex website to try to find a way to unsubscribe. Brutal
The complaint has been investigated and resolved to the customer’s satisfaction.
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can anyone tell me how to unsubscribe from the bigfish website i find it impossible, just want to stop my paypal account getting hit again,
very frustrating company to deal with advise anyone to stay well away
We certainly work with each customer individually so that we can present a suitable solution for any issue.
We can be contacted directly at: http://bigfishgames.custhelp.com
No you don't I contacted you and haven't heard anything back. You were charging me twice a month. And even though I canceled my membership you have charged me again.
The same thing happened to me, I ordered one game for $7.28 and they charged me the same amount the following month even though it was a onetime purchase. I had my debit card changed so they couldn't charge my account anymore. I logged onto my account at their website only to find out they gave me some sort of membership card that I never signed up for. I immediately cancelled the membership. They shouldn't be allowed to sign people up for a membership that is not voluntary (or hidden in the fine print). I was thinking about purchasing another game from them but they've totally lost my business!
Same here. I don't usually itemised check my bills. I just pay. But last month, I didn't use my card. But to my surprise, I have outstanding bill worth $9.23. When I check all my previous bills, I found out that I've been paying them for exactly 15months without my knowledge! I thooght it's just a one-time purchase. I've called d credit card company and asked them not to authorized the deduction. They said they cannot do that. I need to request Big Fish to cancel it. Now I'm stuck searching for the unsubscription of this game! I told my friends about this already to warn them about this "so-called" monthly membership that supposed to be one-time payment of d game. And they said they will never purchase any game from Big Fish ever. Ridiculous!