EyeMart Express

On May 3 I purchased a full pair of progressives & lenses for my old Ray Bans. Everything was perfect. I got my glasses within an hour. Pat is an adjusting angel & got them perfect. I spent almost $400
A couple days later I brought a friend in who got progressive transitions w/designer frames. Almost $500. Again everything was great & Pat did a perfect adjustment. Kudos to Pat. Ask for him. He rocks
On May 12 I went in to order some frames & get progressive transitions & readers. My frames were in stock & I had the glasses made. I said I had to do this cheap as possible as Ive spent $900 here in 2wks already. No protection plans etc. Just glasses. I left to wait for glasses & looked at receipt. Sure enough I was charged $50 in protection so I went back & asked it be taken off. A male employee whose name I was never told, approached me aggressively like a Bar Bouncer & said in an intimitated voice "Follow me" I took 1 step & stopped in fear. When men approach me & aggressively demand I obey, my Spidey Sense goes off. He then yelled, I want you to follow me. I still did not follow. He was very agitated & said, "I want to show you something" & I finally obeyed his command & he took me in the Lab & showed me a machine that measures uv. He demanded, not asked for my glasses on my face & he showed me readings. He then said he can take the uv coat & tint off my glasses as protection is code for tint. Website states it protects my lenses, coat & tint. Not buy them. I said, "So youre going to take my uv off the glasses you are making?" Yes How do you take tint & uv off transitions? No answer. So I said if I dont pay $70 in unwanted warranty you will take the tint & uv off my lenses I paid extra for tint & uv? I have to pay you not to destroy my lenses?"He said,"So are we good?"I said"No I have to think about the lies you just told me" & left. Came back to pick up glasses. They need adjusting. Was Pats day off. They dig in my nose & Im afraid to travel 100mi each way to be confronted by that man again.
I have never scratched a lense before prescription was up & did pay it on 3prs but dont see its necessary. I want that $70 returned & that man at the store needs a reprimand. Im a 65yro disabled woman, 5ft 2 & 95lbs & 1/2 blind w/cataracts. Theres no excuse for his bullying & imtimidation, & threats are off the chart. I felt I was dealing w/Mafia. Pay or we ruin your glasses. I just wanted that extra charge removed. And transparent pricing would be nice touch, as the price out their mouth is much lower than receipt. No price for tint, uv coat etc.
I did contact the store thru email. No answer. I contacted corporate & got auto reply & sent to a F&A list. List says its protection not code for tint
Just return my $70