Menu
For Business Write a review File a complaint
EyeMart Express

EyeMart Express review: Warranty 1

S
Author of the review
2:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had purchased a warranty on my expensive Coach glasses a year ago in May.

I went to the Eyemart Express on I20 and Santa Fe in Oklahoma City in May due to my glasses being broke and scratched, my warranty was still in effect.

I went to pick them up that afternoon. Theyb did tell me that the scratch resistant and so forth was applied to my glasses. It has been 2 months and there are many scratches on my glasses. One being a very large scratch. I am 50 plus years old, I am very careful with my glasses! I feel that they rushed through the repair, and they did not put the scratch resistant on them. It was the first month and they had a scratch already.

I do business with Eye Mart Express always! I am not happy with the service that I recieved! And my entire family purchses from them as well.

I will second guess my decision next time as I feel that I was not treated correctly! They were so glad to help me when I first went in and and made my expensive purchase due to them making a sale, after coming in to use a warranty they kept me waiting for an hour as they helped everyone purchasing prior to me. Because I would not be a paying customer!

Someone needs to know about this incident and I will be writing a review!

Shelly Waggoner

[protected]

[protected]@icloud.com

Claimed loss: $300

Desired outcome: My scratches should be fixed correctly!!

Confidential Information Hidden: This section contains confidential information visible to verified EyeMart Express representatives only. If you are affiliated with EyeMart Express, please claim your business to access these details.

1 comments
Add a comment
C
C
C. DuBuque
Send a message
Jul 30, 2024 7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Shelly,

After going to the EyeMart Express on I20 and Santa Fe in Oklahoma City, you should have received the same level of service you did when you first made your purchase. Instead, it seems like they rushed through the repair and didn't apply the scratch-resistant coating properly. Having scratches appear within the first month, especially a large one, is definitely not what you expected.

It's understandable to feel second-guessed about continuing business with them, especially when you’ve been a loyal customer. It’s disappointing that they prioritized new sales over honoring your warranty, leaving you waiting for an hour.

Your frustration is completely valid, and I hope EyeMart Express takes this feedback seriously and makes it right. You and your family deserve better treatment and quality service, whether you’re making a purchase or using a warranty.

More EyeMart Express reviews & complaints

EyeMart Express - Defective eye glasses 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EyeMart Express - Bait and switch 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EyeMart Express - Employee 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EyeMart Express - Eyeglasses order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
EyeMart Express - Warranty on transitional lenses
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
EyeMart Express - poor service & dishonesty
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EyeMart Express - service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. EyeMart Express Contacts

  2. EyeMart Express phone numbers
    +1 (972) 488-2016
    +1 (972) 488-2016
    Click up if you have successfully reached EyeMart Express by calling +1 (972) 488-2016 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (972) 488-2016 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (972) 488-2016 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (972) 488-2016 phone number
    +1 (888) 372-2763
    +1 (888) 372-2763
    Click up if you have successfully reached EyeMart Express by calling +1 (888) 372-2763 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (888) 372-2763 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (888) 372-2763 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (888) 372-2763 phone number
    +1 (903) 892-2621
    +1 (903) 892-2621
    Click up if you have successfully reached EyeMart Express by calling +1 (903) 892-2621 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (903) 892-2621 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (903) 892-2621 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (903) 892-2621 phone number
    +1 (903) 581-6995
    +1 (903) 581-6995
    Click up if you have successfully reached EyeMart Express by calling +1 (903) 581-6995 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (903) 581-6995 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (903) 581-6995 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (903) 581-6995 phone number
    More phone numbers
  3. EyeMart Express emails
  4. EyeMart Express address
    13800 Senlac Dr., Ste 200, Farmers Branch, Texas, 75234, United States
  5. EyeMart Express social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all EyeMart Express contacts
EyeMart Express Category
EyeMart Express is ranked 17 among 81 companies in the Glasses and Lenses category

Most discussed EyeMart Express complaints

Warranty
1
(opinions to this review)