Les Schwab Tire Center reviews and complaints 1
View all 225 complaintsLes Schwab Tire Center - 4 tires
Bought 4 truck tires and brought back because of vibrations at 50 to 60 mph. They said the wheels were put of balance which is strange since they installed them and they're supposed to be professionals. Brought back because the classic wheel balance vibrations persisted and they have same response. Third time a technician drove with me while my 30k was vibrating so bad my phone fell out of its cradle and the guy said I don't feel any vibrations... I became irate. I had to buy tires from discount tire and they were like a dream. Les Schwab would not refund. Definition of rip off. Les Schwab is a hillbilly redneck scam.
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Les Schwab was built on customer service and was an innovator of "sudden service" where when you drove up a technician literally ran out to meet you and most likely was the one to sell you the tires and put them on. You could also trust them if they said you needed work done that they were honest and their prices were fair. They stood behind their products, pro rated tires that failed, fixed flats for free, offered free mounting and balancing. The founder even wrote a book on his struggles in starting the company and his philosophy on customer service, company culture and providing a livable wage for his blue collar workers. But now it is the third generations Shwabs who have seen the big bucks and are too spoiled to keep their grandfathers legacy going and have sold out to God knows who. So the great success story of Les Schwab has fallen to the mediocrity of our current era.