BioLife Plasma Services

The center has a sign saying for the month of may the payout is 20 for the 1st and 80 for the 2nd donation for the week. The app has 20 and only 75. The manager Tyler at the Janesville Wi center said there is nothing he can do about it if the app is 75 then that is what I will get.

There was a quite a few times that I try to donate to complete my platinum program and also large promotion dollar amount. When it gets to the point when I have to donate to complete the platinum or to complete 8 donation promo, they check my temperature it's to high 99.6. And it's always the same number. Today I went to try donate my fever was high and it was 99.6. Also I had to do a vein check because my previous donation from two days ago the technician had a hard time finding my vein which was false. The person never had any issues at all. Why is false information in my file about vein being difficult to see? As for my fever that is also false because I had a full physical in the beginning of december and I mentioned to my physician about me donating and getting high fevers. My blood work for my own personal physician came out perfect. There is no infections no blood disease whatsoever. Bio life needs to check their machines or their randomly program to turn people away. I'm very disappointed.

I've donated twice a week for months now and ever since covid it's not even worth going anymore. You schedule an appointment at a certain time for a reason, so you should be check in and in a chair within 15 mins of that appointment like it always used to be. Now I'm sitting there for a hour or more before I'm even in a chair. What's the point of even making a appointment for a certain time then? It's ridiculous, biolife has to come up with a better system than what's going on now. Why even take so many appointments especially when you understaffed and do not even have all sections open. Now I can't go because I'm not going to be there for 3 hours or more for 20 or 50 dollars. Also why do I never get any promotions to my email that a lot is others get. Something better has to be done.

Today (12-10) I went in at 6:45 am to start the process of donating plasma. Everyone was helpful and nice until I reached David, who was an intake nurse. As I had been there 90 minutes and had waited three separate times, it seemed fine as I was waiting in the waiting room and my work cell phone rang, to answer it. I answered it and responded to an employee of mine and then David called me back to a room while I was talking. I followed him into the room, quickly completed my call (within 30 seconds) and was done. David was very put off by this and said I cannot use my cell phone. I said OK. I pulled up two documents on my phone, that I was told in advance I needed, one, showing that I had COVID and was past quarantine and a second, the referral coupon, which I was told I needed before donation. He again said, you can't use your cell phone, this time more angrily. I said I need to show you these, they told me I had to. He said "we don't have a COVID program anymore. And you can show that coupon at the end." I said OK. Then as we were going through medical history, he was asking about a medication. He wasn't sure about something so he called a doctor or someone to get clarification. While he was doing this, I checked a message. When he was off the phone, we continued with the questioning. He continued to be curt and I answered then he says "I think we started off on the wrong foot, you came in here on your phone and you've been rude ever since." This was quite surprising but I said, well, I was waiting in the lobby and my employee called me so I answered it, and was on for 30 seconds. I said he was the one who was rude and we could continue with the questioning. He then escalated and said "no! I can refuse your donation today." I said why, because I was on my phone when you were on the phone? He said "we can refuse your donation any time and I am now refusing your donation." Then I said you are disrespectful and using your little bit of power to lord it over someone. Now, he says "this is a permanent refusal." Then I was quite surprised, as I have an excellent blood donation history, excellent health and this was my first time trying to donate plasma, thinking I could help people with COVID as I had just recovered. I then walked out and asked the front desk for a manager. There wasn't one there and they offered a phone number, which was to the front desk number and I said, no, I would like to know the owner or manager of this place so I can file a complaint (the front desk ladies were very kind and helpful). I then heard David again just in the hallway complaining about me. I went back and he was complaining to a woman and I calmly and quietly explained to her with David there that he had refused my donation because he didn't like me confronting him on his rudeness and she listened patiently and said well, talk to him. So I looked at him again and said so you are refusing a quality plasma donation because you do not want to be confronted about your rudeness. He said, "I will now call the police!" I have never in my life had the police called. Especially since we were in calm voices and having a conversation. He simply refused to accept my point of view and threatened me. So, I left. What is most disappointing is I just recovered from COVID and was hoping to help others with my plasma. To refuse a professional woman with excellent health a donation, simply because you have a chip on your shoulder seems unacceptable. I am now "permanently" blocked from donating because he didn't like me. Is that how you do business? Is that how it works at Biolife? You have to be deferential in order for your plasma to be accepted?