Menu
For Business Write a review File a complaint
CB Fast Food Chains Pizza Hut 3150 Maple Valley Dr, Madison, WI, 53719, US
Pizza Hut company logo
Pizza Hut
reviews & complaints
Pizza Hut company logo

Pizza Hut

3150 Maple Valley Dr, Madison, WI, 53719, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:30 am - 11:00 pm
Tue
10:30 am - 11:00 pm
Wed
10:30 am - 11:00 pm
Thu
10:30 am - 11:00 pm
Fri
10:30 am - 12:00 am
Sat
10:30 am - 12:00 am
Sun
10:30 am - 11:00 pm
ComplaintsBoard
V
8:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut - Customer service

On 11/03/22 at 1025pm I was heading to work. At 1027 pm I started to call Pizza Hut [protected]) to order food for my shift that would be starting at 11pm. When I first called it went directly to music playing. I stayed on hold a few minutes and then called back. And I kept calling back. Many times. Two of the times I called I was place on hold for 5-6 minutes. I would then hang up and keep calling. As I got closer to work I came upon the Pizza Hut and attempted to go in and ask for a manager. This was at 1050pm. The doors were locked. The business was open until 11pm. I saw a driver entering through a side door and briefly told him about my bad experience attempting to call and recall the store. He told me to drive up and that someone would talk to me thru the drive up window. I drove around. No one came to the drive up window. I sensed that the person who answered the phone and kept putting me on hold was doing so because I was not the same race as he was. I just wanted to get dinner. I have looked online for awhile to enter my complaint but that wasnt an easy task either. I never knew Pizza Huts to be racist. Until now. Awful experience.

Desired outcome: I would like to speak to the manager. If the person who was prejudice against me IS the manager then maybe have someone from corporate call me. Thanks. Ken at [protected]

Read full review of Pizza Hut
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.