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CB Casual Dining Red Lobster 2801 N Mayfair Rd, Wauwatosa, WI, 53222, US
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Red Lobster
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Red Lobster

2801 N Mayfair Rd, Wauwatosa, WI, 53222, US
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4 complaints
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Mon
11:00 am - 10:00 pm
Tue
11:00 am - 10:00 pm
Wed
11:00 am - 10:00 pm
Thu
11:00 am - 10:00 pm
Fri
11:00 am - 11:00 pm
Sat
11:00 am - 11:00 pm
Sun
11:00 am - 10:00 pm
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3:44 pm EDT

Red Lobster - Unethical behavior

I order from red lobster mayfair wauwatosa on 8/26/20 I order $26 food and I ask for curlside. When I got their and call for my food to be brough out for curbside I was told no one was their to b ring out the food and the person said they could not do curldside and they cancel the order and food even through he said it was ready. That false advertising if they say when you call curlside and will not bring food out spoke to manager. And he said it should not happen they had people that could have brough it out. But someome was just to ladzy and rude to so it

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8:51 pm EST

Red Lobster - My order and customer service

On jan. 11, 2019 my son placed an order for 2 cheddar biscuits -12...1 order of stuffed mushrooms and lobster mac n cheese.
First of all red lobster is located in wauwatosa wisconsin and I live in glendale wisconsin which is about a 30 min drive.
My son picked it up and the order was all wrong., he didn't think he had to check. We go the biscuits but the lobster mac n cheese was $25.00 and it was about a cup of that. Who pays that money for cup of eve lobster macaroni.
Instead of the stuffed mushrooms we were given lobster chips and dip and a salad.
Meanwhile before writing this I was on the phone wanting to speak to a manager waiting 15min before I hung up and called back again.
So I call back and the young lady said she had to the manager I was on the phone no one ever can she said they were busy so I told her I understand that but i'm a paying customer and wanted to speak to a manager and if no ones going to come to the could she please come back and let me know. Well i'm still on the phone and it's been 33 min and no one has yet to come to the phone and my son comes in the room said ma just hang up the phone yet i'm still holding on. Now it's 35 min still no answer. I don't know who's the manager at this time but this very very unprofessional to the fullest extent. Busy ok but my call would have jut taken a few moment. 40 min till holding on no one answered yet. I would like to be contacted regarding this matter my nam is delorise martin I can be reached at414-758-8480. Thank you and still holding 50 min later I don't think their going to ever answer the phone. Sad sad sad... Is this what customer service is like, i've never experienced this before... I'm sick. I'm looking forward to speaking to some one regarding this issue... To you have a good weekend

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DeIorise Martin
US
Jan 11, 2019 9:57 pm EST

I would also like to add that I was so angry at them and my so for not checking the order that I told my son that he was useless and that he should just kill himself and that would make my life easier. Now he is so hurt that he won't speak to me.

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11:03 pm EDT
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Red Lobster - Stay away from red lobster wauwatosa and red lobster brown deer

When I worked at Red Lobster Wauwatosa from February 1996 to June 1996, The white waitresses were acting like ###, The black man manager Ed Travis was an ### hole, biracial kitchen manager Johnny Moore was a Uncle Tom and a sellout married to a white woman.Johnny is making kitchen co-workers do other peoples jobs that is not part of their job description, My job description was splitting and peeling shrimp.Johnny had me Baking Bread(Garlic Cheese Bread), Scrubbing the kitchen floor with bleach like Cinderella, Making me do crab legs, and Making me do truck, that was not part of my job description!That's why I quit Red Lobster Wauwatosa because of Johnny Moore actions.When I split and peel shrimp at Brown Deer Red Lobster, The white lady manager Melinda Vander Vieran was a ###, Jim Lubinski a white man Asst Mgr was a ###in ### hole and Dawn the white lady Dining Room Manager was a ### making co-workers to do other co-workers jobs that's not part of their job description!A black guy dishwasher named Louis Bledsoe, Dawn a white lady dining room manager and A white guy dishwasher named William Mancini was bossing Louis
Bledsoe around, Louis was fed up with them and cussed them out calling Dawn a ### and he got fired that same day, In 1994 A black co-worker named Dwight Williams, Everytime Melinda, Jim, and Dawn tell Dwight to do someone else's job he tell them that's not part of his job, Saturday Morning Dawn the Dining Room Manager sent Jeremy the broil person home because of his overtime hours, Dawn pulled Dwight from breading shrimp to do broil, The last minute before Red Lobster started to open, Dawn told Dwight to bake bread, Dwight had a talk with Dawn, I overheard their conversation behind the closed door Dwight telling Dawn that's not part of his job, Dwight kept telling Dawn over and over that's not part of his job, Then he walked out saying I'm not coming back!I quit in December 1994 because Melinda was cutting my hours.Melinda told Breader Antoine to go grab a dessert out of refrigerator, Antoine was mad and angry with Melinda, Antoine slammed the refrigerator door loud when he grabbed the dessert, Melinda had a talk with Antoine, Antoine snapped on Melinda and went off on Melinda, telling her that's not part of his job, Antoine Bluntson told Melinda he's not coming back then walked out.Dawn got transferred to Red Lobster Greendale in 1994.Jim quit in 1995, In 1995 Melinda got fired for stealing money from Red Lobster and I found out that she hated black people, That's why Melinda was doing those wrongful actions to me and the other black co-workers and It came back to haunt Melinda.Red Loster Restaurant and Red Lobster Management are full of ### and full of white trash!

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R. Car.
US
Jul 18, 2024 8:43 am EDT

Whoever wrote this complaint is a massive racist. They think everyone at the restaurant is cr@p (except for themselves, of course). Truth be told, this person is a waste of space and an oxygen thief. They don't deserve a job!

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Rennard Cotton
US
Nov 30, 2015 2:18 am EST

Eric P W, You don't know me like that. Your own racism got you talking crazy against black and white.You the one have the racist attitude! I dare you to work at Red Lobster, I bet they will treat you like crap!

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Eric P W
Sellersville, US
Mar 20, 2011 7:51 pm EDT

Apparently, you are the one with the racist attitude. Nothing but 'White' this and 'Black' that. What is wrong with being bi-racial or being married to someone of another race? Perhaps, your own racism is the reason for your general dissatisfaction with your experience with Red Lobster. I recommend seeing a shrink. You need it.

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5:32 pm EDT
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Red Lobster - Do not work at red lobster wauwatosa

When I worked at Red Lobster Mayfair on February 1996, The Multiracial Kitchen manager Johnny Moore, The black manager Ed Travis, and The white manager Brian are full of ###!They mistreated co-workers, They did not show co-workers the proper respect, Johnny Moore had me do Truck, Bake Bread, Do Crab Legs, and Scrubb the wall and floor with bleach, That was not part of my description.I was fed up the Kitchen Manager Johnny Moore and his actions and the management's actions.I called 1-800-Lobster and told them what happened, They did not do ### about the situation, I was mad and fed up with the bull ### and then What Happened was I quit and I never came back to Red Lobster! The waitresses were full of ###, The waitresses who were full of ### were Diane the white lady waitress was full of ###, Paula the white lady waitress was full of ###, Shannon Miller the white lady waitress was full of ###! After I quit Red Lobster in 1996, In 2002 Red Lobster put security cameras outside because co-workers, and customers cars were being broken into.Red Lobster Mayfair is full of ###.I recommened nobody not to eat there and not to work there.

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Rob Marini
US
Nov 05, 2018 2:20 am EST

I worked with many of these people he’s referencing. All totally cool, and I worked there long enough to know the [censored]bags from the good people. The only one he was right about was Brian. I’m guessing he was any one of the many guys that walked in there thinking they didn’t have to go through the [censored] before getting the respect. I probably know him.

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Dave manners
US
Aug 19, 2018 12:20 pm EDT

Theoretically, the longer you work at an establishment the better you should be treated (if you're a good worker) unfortunately when management is dishonest or unfair things may actually get worse!

Always be aware of the signs that they are trying to make you want to quit and then bide your time for management to screw up and then file for unemployment.

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Mojere
US
Oct 11, 2011 5:27 pm EDT

Ordered broiled Flounder, Sent back 3 times as was not cooked. Cearser salads, served warm, if there was a teaspoon of dressing I would be surprised. Very small in size. Rolls not cooked, raw dough middle of biscuits. Restaurant to cold. Never will I eat in another Red Lobster. Quality re food/service has steadily declined.

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Idocare
Washington DC, US
Mar 10, 2013 12:01 am EST

I don't think he was writing about pricing but about the quality. While sending flounder back 3 times seems a bit extreme and could have asked for more dressing for the salad while he had the wait staff running all over, you should have asked for a manager

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Lraul
US
Mar 11, 2010 8:47 pm EST

Red Lobster somewhere in New Jersey has the same type of managers.
My boyfriend worked their for over 13 years now. Reduced his hours and gave him more work then anyone can do in the time he is allowed. Now reduced by two days now.

They want a server to be paid for doing cleaning, A.C. and utility. For under $3.00 an hour?
My boyfriend is close to making around $8.00 a hour, but still not there after 13 years.

He keeps hearing that we are "THE BEST" Red Lobster in the area from district managers. And the managers' get the bonuses and the people that slave and work for almost no pay and have to work their you know whats off to make a living in NJ.

Now Red Lobster is now stating No cameras due to some bad things that were posted on a public forum. with pictures of a few managers. The person was fired after the manager found out about it. The person sued Red Lobster. Closed case. I believe that Red Lobster Won that case due to the clause "at-will" employment. Fire you on the spot for any thing that they want to or for no reason at all. Just to get someone else to do your job cheaper.

My boyfriend states that a few of the managers are not too bad. Mostly the G.M's are the ones you have to watch out for.

I do not work at Red Lobster and I am great full that I do not work there.

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highervoice
Tuckahoe, US
Jul 30, 2009 10:25 am EDT

From reading this, I would say your attitude is likely the cause for your problems. You will continue to have problems in life as well due to the very same attitude. If you have a legitimate grievance, explain yourself. Swearing and cursing and repeating "full of ###" actually tells us nothing as to your reason for being unhappy. My guess is that, if you were smart and capable of expressing yourself properly, you would have been able to communicate with the manager and he/she would have taken you seriously. If not, you could have gone up the ladder so to speak and voiced your concerns to their boss. Stop being ghetto. Educate yourself and raise yourself up to the next level. Look inward for the source of your unhappiness and stop blaming others. Only then will you find true happiness, make money and have a life outside the local penitentiary...

binder
binder
US
Jun 27, 2009 6:52 pm EDT

Dude get some therapy.

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BillR.
Smithville, US
Jun 27, 2009 6:40 pm EDT

13 years is a long time to carry this around with you.
Put it aside and move on. Good luck.

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