Sheetz

Today 0100 March 19, 2022 i went to pick up 3 orders from the Sheetz White Oaks in Bridgeport WV. There was an older female employee there with blonde hair and glasses who was very rude. Asked me why I was "just standing there". I told her it was because I had missing items from my orders. She was not wearing her walkie talkie so she was not aware that she needed to fill these orders. I also ordered a pretzel filled with cheese and it was still cold, to the point I just threw it away because I couldn't eat it. Lastly, I had to go back to pick up an order that I wasnt aware was made. When i went back in she again asked my why I was standing there. Obviously I was back because I had forgotten something or needed something else. At my job as a 911 dispatcher, we are very limited to where we can order from on midnight shift and Sheetz is usually our go-to. If this kind of service continues we will not be ordering anymore.

Store #516, my husband placed an order on 3/11/21 at approximately 4:30 am. We pulled up to the window. We waited and listened to the bell for more than 5 minutes and nobody came to assist. We needed a request for our order. We were not able to see any employees at the time. So we gave up and left. Once around the building, an employee was going through his car, we did not stop nor say anything to him. I really don't know how nobody heard the bell dinging at the window.

I purchased two Sheetz coffee drinks this week from this location. Normally, the food and coffee is great, but not this time. I waited over 15 minutes, both times, for a coffee before I had to say something, and not one employee asked me if I needed anything or if I was alright. This is unacceptable customer service. My wife can make a frozen coffee faster than this, and when I got there, they weren't even busy. As the cashier scans my receipt with his eyes, he asks me if I went through the drive through. Then, he glares at the paper like he is scared to tell his co-workers I've been waiting. The girl handing out the food picks up a drink and asks, this one? They put the drink on the back table and make a new one in like 2 minutes. If it takes 2 minutes to make one, why in the world am I waiting for 20 minutes? By the way, it was 20 minutes by the time the cashier mustered up the courage to tell the co-workers to make me a new one. Next time, I'll just ask for a refund, because my time is worth more than sitting around for 20 minutes waiting for a damn coffee. To top that off, I get an apology where the guy doesn't even look me in the eye, because he knows he's shortchanged me with a 3/4 cup full for just shy of five dollars.