Suddenlink Communications

When I got home on 4/21, I had no internet access and could not access TV or computers. There was no reports of outages on their site but I didn't have time to call to report. On Friday morning when I still had no internet, I went home for lunch to call. The site had "outages in your area reported" and when I tried to call the automated service confirmed the same thing and asked if I'd like a text/call when service was restored. I provided my number. Saturday AM I wake up with still no service but I receive a text saying service is restored and all is working but I need to restart my modem. After restarting, I still didn't have service. A call to customer service made me restart modem again while on hold before speaking to a person. I got a really nice person that checked everything and said there were still outages in my area. Thanked me for my patience and sent me on my way. A technician or crew was not offered. Sunday I still have no service and have now spent the whole weekend without TV, computers, or my kids access to video games. This is the longest I've been without internet with Suddenlink in 15 years outside of a natural disaster. I looked online to cancel my service but the button to terminate had been removed and a call again to customer service did not produce an offer to have someone come fix it but said that retention department only works M-F. Now I'm on my 5th day without service, finally got a retention person today while trying to work myself. At one point she rudely said "I heard you the first 3 times" but continued "doing her job" offering me a discount on non-existent service. I finally got to a person that said she could not offer me a discount for all my inconvenience and spending my weekend and cell data to access information all weekend and that I'd have to talk to billing. Billing would only offer me a $15 credit for the 4 days without service and said I'd have to talk to a supervisor. After waiting on hold for the supervisor to be "briefed" I was told I'd get a call back. Almost two hours later, Chivani from a Texas call center, called to say that since I'd already been issued a credit she couldn't issue another credit. I asked for the location of her call center, her bosses name, etc. She refused any other information and told me "she wasn't going to lose her job" and that she was the highest person I could speak to about my issues.