Holiday Inn

I am writing to you to let you know how very disappointed I am in the service (actually NON-SERVICE) I received from the Management and Sales Manager, Ms. Jessica Wagner, at the Holiday Inn Express & Suites in Cheyenne, Wyoming. I was hoping to reserve a block of rooms for an upcoming wedding in June. I initially called the hotel in mid-January and was told that Ms. Wagner was out of the office and was asked to send her an email. I immediately sent the email which was responded to and we set up a time for a phone call to discuss the details of the block. On the day of the appointment, I called and was told Ms. Wagner was not available and was once again instructed to contact her via email. I asked if they would please take my name and phone number as I had an appointment with Ms. Wagner and ask her to please call. Never received a return phone call but did receive an email apologizing with the excuse that she had been in and out of the office with a cold. We rescheduled a new meeting for Friday, 2/22/19 @ 11:30. I called the hotel @ 11:25 am and was told that Ms. Wagner had just left and would return shortly. I explained to the front desk clerk that I had a meeting scheduled. The clerk did say that Ms. Wagner knew she had the appointment and would return shortly and would return my call. I called 2 additional times that day and was given a different excuse each time I called. I called again on Monday, 2/25/19 and sent an email. Called again 3 additional times that week followed by 3 additional emails with no response. I called again on Monday, 3/4/19 and asked for Ms. Wagner, once again I was told she was not in the office but that I could leave a message, I asked to speak with the Manager and was told that he only worked at night and was asked to call back. I explained my frustrations to the clerk, who did apologize for the inconvenience and assured me that she would have the manager return my call that evening. AGAIN, no call was returned. At this point I had to make alternate arrangements and go to another hotel. I am a Holiday Inn member and cannot even begin to tell you how extremely disappointed I am in the service (non-service and actually rude) I received from your hotel in Cheyenne, WY and Ms. Jessica Wagner. I had hoped to give your hotel in Cheyenne at least 60 reservations for the 6/1/2019 weekend, but apparently customer service and filling up the hotel is not something this hotel's management is concerned with.