USP Card review: USP card sucks! 91

I also have money stuck with USP Card. I guess the phone service was working till 22-23rd Aug.
My account balance had not got credited though my credit card had been mailed. So had mailed them. A guy named Reed Bowen (Reed@uspcom.com) mail back to me on 21st Aug and my account was credited properly. I could use the card for a day or two... but then their number changed... itz not been working since... :-(

I dont know why USP card is not working at all. The customer service is horrible, no replys to my emails, their customer service number not working properly... is it another SCAM to LOOT money from innocent customers like us. Can we all register a complaint against USP card and get not only our money back but also punitive damages. Please come forward to come out of this messy card.

Thats the same case with, i have been using this card from 2 months and one fine day it stopped working, they have cheated me of $55. I have tried calling them so many times and when ever i call it goes to the voice mail, there access number doesnt work . I have mailed them so many times, nothing works.
If everybody on this board is with me, than lets book them under the cheating case and send them a legal notice. I would appreciate your co-ordination.

I am also one of the victims of USP card's scandal. I have too unused balance on this card. I called federal citizen information center to file a complaint and got the form to file it. Just now I got my mobile bill and got a shock of seeing an international call cost me $40.00... It seems that though i made this international call using USP card (When it was working last month) , it was logged like i called directly from my mobile.. I was billed directly on my mobile plan against outgoing international call... This is very unfair behavior...

Hi Guys ,
I am also a victim of USP and want my money back ... has anyone found any information to get back at them ?

This guys are scamsters. I recharged the card for $50 for the third time as all was well the first 2 times. Now there is no response from them nor their toll free number is working. Is there any way we can recover the money?.

Me too . I lost $11 , it's only working for USA calling not outside .

USP card sucks, same thing happened to me. Here is an article i found online on strategies for successful complaints, might be useful :

"Have you had a bad customer experience? Here are tips for getting satisfaction -- without blowing your top.

Strategy:

The first rule is not to let the company set the rules. Avoid the Web page and e-mail route. Instead, first try to speak to a human being. Yeah, we know. It's not talking to the human that's the problem -- it's finding one.

Here's how you do it: If the company does not have an advertised telephone number dedicated to handling customer-service issues, try running a general Web search for its telephone number, or check out these sources:

ComputerHope.com is a massive list of companies selling computers and computer-related products.

Paul English's database of company information gives you telephone numbers for top companies and shows you how to get a real, live human being on the phone.

Call a directory of toll-free numbers at [protected] and check for a company listing. For free directory assistance on a cell phone, call 1-800-GOOG-411.

See if the reference section of your local library has the information you're looking for.

Try the consumer-action Web site of the Federal Citizen Information Center."

Here is the link to Federal Trade Commission (FTC) Consumer Complaint form -
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

and here is Fraud complaint form
https://secure.nclforms.org/nficweb/nfic.htm

Hope that helps..

They have gone! www.uspcard.com is gone too! the customer care number never worked. the access number never worked. they took all our money and just vanished... Anyone got any ideas on how can we take some legal action against that gang of robbers and get our money back?

Plz advise smb!

Toll free number not connecting. Website not available anymore. Seems like they've defrauded a lot of people.

Beware!

These are the details i provided.

First Name: Sai Sarath C
Last Name: Yagnyamurthy
Age Range: 20 - 29
Street Address: 2501 Riverfront Dr
Apt B207
City: Little Rock
State or Province: Arkansas
Country: UNITED STATES
Zip Code or Postal Code: 72202
E-Mail Address: sai.sarat@gmail.com
Home Phone: [protected]
Work Phone: (501)9054889Ext.
Subject of Your Complaint: Computers/Internet Services
Name of Company You Are Complaining About: USP Communications
Street Address: 3949 S 200 E #B
City: Salt Lake City
State or Province: Utah
Country: UNITED STATES
Zip Code or Postal Code: 84115
Company Web Site: www.uspcard.com
Company E-Mail Address: mark.sain@uspcom.com
Phone Number: (801)2641900Ext.
How Did the Company Initially Contact You?: Internet Web Site
How Much Did the Company Ask You to Pay?: 10
How Much Did You Actually Pay the Company?: 35
How Did You Pay the Company?: Visa Credit Card
Did You File a Dispute with the Credit Bureau?: N
Did You File a Dispute with the Credit Bureau More Than 45 Days Ago?: N
First Name Mark
Last Name: Sain
Date Company Contacted You: 08/30/2007 (MM/DD/YYYY)
Explain Your Problem: (Please limit your complaint to 2000 characters.): (Product Name: Calling Card) This company is a long distance calling card service provider and went into oblivion past 3-4 weeks claiming $10 - $50 from thousands of customers. Someone needs to check on what is happening at their end.

All - I am in a worst boat then all of you out there. I had put over $100 just a month ago because I call a lot all over the world and $10 doesn't seem to fit me. What a bad luck for me. I have not been able to make any call using their service for the past month. I sent so many emails using their website but no reply. Now their website doesn't even exist any more. The customer service phone number they gave me doesn't even work any more.

Based on my investigation, I have found the following address of USP Card
USP Communications
mark.sain@uspcom.com
3949 South 200 East #B
SALT LAKE CITY, UT [protected]
US
Phone: [protected]
Fax: [protected]

I would suggest to start sending fax to the number listed above. I tried calling the number listed above but it gives me a message stating mail box is full.

You may start filing complains with FTC at the link below and if they get numerous complains they will start investigating the fraud.

https://rn.ftc.gov/pls/dod/wsolcq$.startup

If these guys closed up their services then why did they allow a recharge. I've recharged my account and I suggested my friend to open one with USP. And to our horror, the access numbers did not work at all, not even their cu support. And three days after that, their website doesnt open. If these guys had to close their services, why cant they return the money to their customers and do it. This is a good way to loot.

USP - Card have cheated on us. This is Fraud they didn't send any notice on our email address and suddenly stopped Long Distance service. Although the amount balance in my account is $3.5. But they have looted and cheated on may ppl. And taken away all money.

i completely agree with the complaints as i m one of the customer wanting money to be refunded,i have only 6 dollars in my account but most importantly how can they cheat so many people and dissappear without even informing and what us governments telecom department doing ,arent they responsible in managing the calls made by people in usa.usp have planned to loot money and thus they waited untill they became popular and when many people have started opening accounts they dissappeared ( )$%^&*(@# ),seems they were wating for the right time as everything looks well planned

the website doesnot exist now , i have some balance in the card.
if any one has ideas to go ahead for complaining , we are all with u.
u can take the steps necessary

My usp calling card is not working since last one month or so.
I have already invested $10 in USP calling cards.

This is really horrible site, its not at all working, nor even i can open its site to see whats the problem. I have lost my money due this, i was using the indiamama card, i don't no why i took this and landed in trouble, can any one get me some solution please...

Well... I agree to the fact that we cannot call India using USP card. But well... I can call anywhere in US using the new toll free no. (well... the updated one... [protected]). I am pretty sure that the service will go down soon. So if you have a lot of cash left... well call your friends in US. If you have no one to call, then I suggest spamming as a very good alternative :). Anyways, just spend your money somehow so that you would feel good. At least it would help you feel good.

I have been using the USP card last 3 months. I recharged $ 50, later card was not working. I have balance $ 40 with my account. Customer care number is not responding. Please advise smb what can i do in this situation...

I lost my money too. For the past one month I have been trying to contact usp communication by mails and by customer support telephone no. , but no response. i e-mailed them 5 times. When using costomer support no. it says ur ca;ll can not be completed from this area code. Now I realise that I am cheated. Is there any way to get my money back.

I am unable use my remaining dollars paid online to USP Card. I also sent complaint to USP Card by Mail but no response for the last one month.

Beware people!

Yeah completely true this is a bogus company they cheated everyone it is not working for past 1 and half month so source of communication their customer care is not working everything is down hardly can find solution...this should be taken seriously by the compliant board...

Yeah, Mark Sain seems like the guy who owns USP Communications. I filed a complaint with the Business Bureau of Utah from one of the links provided by someone here. I hope that it actually gets noticed. May be if the number of complaints against them increases, then may be we will catch their eye.

Im also one of the desperate customers looking for USP card website and number. Though I had only $3 in my account, im very angry about the way they cheated people. Please somebody listen to these complaints and come up with a solution to get their money back. The company shouldn't hide like this if they have undergone loss or any problem, they should be bold enough to say the people wat happened to their business and give the people their money back. Shame on USPcard. com!

I agree with you people. I had just recharged my card before it stopped working.It stopped working like a month ago.
I am using airtel call home now.
Gaurav(Los Angeles,CA)

I have lost over $10. i have been using this service for a year now and all of a sudden these guys vanished. This is ridiculous, anyone knows how to get back our money from these cheaters?

Plz advise smb!

USP card sucks...
frustrating...
looting money from customers...!
what the hell...!

pls come forward and get the money back from them...

hey, what the hell is going on with the USP...it is not working since 1month...i am screwed up with this...hey new customers , join join in USP...it will loot ur money and will show the Middle Finger...

I registered for USP card and it was not working.I recharged a calling card for 10$ and it is not working and now even there website is not working.What can we do right now to get our money back.Is there any way that we can file a fraud against them

Yes, I too lost $10. There are many companies like this. I don't know when they sink?

Never buy USP card. Well they don't work anyway for a long time now.

Yes even I lost $10. How can I get my money back? Can any body suggest something?

I lost over 30$ with these guys. They cheated on us. Even before the same service dis-continuity happened and then again they resumed but this time, they have shown their real face. There should be some way to find these guys and get our money back.

This USPcard Guys are cheater. They didn't given any notice before vanishing. I was using this service from past 1year. Please can any one tell is there any way to get back my money which i recharged my account and was not able to use that amount.

I used to use this card for international calling. After using this a couple of items, found this card ok and recharged for some good amount. Now the toll free is not working neither their website. This is total cheating where they have taken customers money and seems like they bankrupted. Any suggestions how to proceed for getting my money back from this cheating company.

Some one should take action I lost $ 10 in my account. usp ran away looting all the money. Government should take appropriate action on these fake phone companies.

Hi,

I agree what you complaining about this USP card, I used USP card before once and it was working well at that instance and I purchased one more and it really not working at all, I called customer centre number which looks like not working at all and I mailed several times regarding this issue,but there is no reply from them. This sounds like one of the way to cheat the customers, they should be punished. Is there any way to get my money back.

For those who lost money in USP Calling Card, here are some things to cheer at last

I found this calling card to call India. No connection fees, no monthly fees and no rounding of minutes and better than RELIANCE INDIA CALL or Airtelcall home service.

http://www.stanacard.com/?ref=188910

If you create a new account with my referral code "188910", you will get $10 extra on your $10 recharge.

That is, it will be doubled. Total talk time will be 258 minutes for $10 with my reference code.

More over, this will give you an option to assign the direct US numbers to your desired Indian numbers.

Note:
1. If you don't use referral code or sign up without referral code then for $10 you will get 128 minutes instead of 256 minutes.
2. If you refer any people, you'll get 10$ for each successful referral