UtilEbill review: Heating and air, water filtration and air filter.

In July of 2015 my father who is in his mid 80's had a door to door salesman come to his house (The company was EPP later switched to Reliance Comfort) and sold him a air conditioner and water heater and 2018 sent another sales person to sell him a water softner and hepa air filter and signed him up for a 120 month lease. within the month the water softner was putting out so much water my father turned off the value as it was flooding the basement. He called the company and was given a run around and promise they would come out and check it and also leave some bags of salt that he was previously promised when they sold him the system, it never happened. In Dec. of 13 of 2018 I was visiting and was shocked nothing had still been remedied but the charges continued. Again I called repeatedly I spoke to Paula who was appalled and said she would escalate it to upper management and confirmed they would be calling... they never did. Dec. 19, I called again and spoke to Prakash and he said my dad had a hepa filter and not water softner and was to return the call. Nothing I called again and was told the company was sold it was not them but the company simply smart. Then I was told by Simply Smart it wasn't them it was sold to Verttag - Concorde gate Financial. Then the pandemic and I couldn't come to canada but when I came back in Dec. 2022 I called again and spoke to Nick who told me once again it would be escalated and he would give the Info to Jordan Redland the Director and told me I would be emailed all the information including the request for the original contract, but then I found it myself in my dad's paper work. When I asked my dad questions he's confused. I asked for the email for the company so I could make the request in writing because the calls go with no response and I have now called half a dozen times. The contract 120 months including service and filters plus perks what ever that means because there is no perks. Finally Jordan called me back and said my dad had a 13,000 balance for the 1500 water filter and if he paid 7,000 he would wave the interest. He took my email 12,20,2022. Again no email. Dect 21, 2023 I called again asking for an email contact and told me they told me they don't call customers. Once again no contact return call or promised email. to date my now 90 year old dad continues to pay and has paid 10,689.28 for a non functioning system sitting in his basement and they said he still owes $13,000. It is shocking finally in February I called the bank and stopped payment. Then in July I received a message from Jordan saying my dad is delinquent 19 months and the default interest was 3,691 and he could bu it out for $7500. I was told they don't service the equipment and since my dad turned off the water they weren't responsible. I was then emailed a copy of his title on the house and said they would put a lien on house if he didn't pay it.

Enough is enough how can companies like this get away with it?

Concerning the air conditioner and water heater I also called on at the same time and again told he owed 17,000 more and then didn't own the equipment so I arranged a buy out with an agreed 6,000 payout. The check was mailed and sent certified they told me no more payments would be due. Jan, 2022 another was deducted from his account and additional 8,100 dollars over and above the agreed payout. Again another battle and then finally I called the bank and stopped payment as this was not the figure I was quoted and the payment for $6,000 had be sent the month before. I called and confirmed yes they did receive that payment but couldn't give me an explanation for the additional 8100 dollar automatically deducted. I was able to finally have someone sent out in the next 3 months to service his equipment.