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UVC Lifestyle Collection

UVC Lifestyle Collection review: Member exploitation

J
Author of the review
9:05 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Scam Truly a scam. Paid for our membership in full. Had to cancel a recent trip in February due to COVID and memeber services was no support. Zoerty took $500.00 and did not offer and then sent an email encouraging us to rebook without mention of option to apply the monies they stole to a future trip. See below

---------- Forwarded message ---------

From: Unlimited Vacation Club

Date: Sun, Apr 3, 2022 at 11:52 PM

Subject: Canceled Reservations / Refunds

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Unlimited Vacation Club

RESORTS | YOUR BENEFITS | BOOK ONLINE

Dear member,

We hope you and your loved ones are safe and sound. We know that you had made bookings with us which, due to the current crisis, had to be cancelled. Now we have important promotions and benefits so that you may continue with your vacation plans. We will be pleased to see you again at our destinations, so we greatly encourage you to reach out to our Members Services and Reservation Center for more information on these benefits.

If you already rebooked for next months or decided to transfer your reservation value to your UVC membership balance, we extend to you our sincere thanks and look forward to seeing you back very soon.

Desired outcome: $500.00 credit applied to a future travel trip or a refund.

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