Valic Retirement review: Retirement account

I called last Wednesday because I requested a loan from my account. If I was to do the same thing in the past it take one to two business days and I would have my funds. So Wednesday just pass the guy told me it was process but rejected and reprocess however he had no reason why. He stated it would be in my account Friday that just pass in the morning no later then the evening. So Friday evening I called because I never got it by 500. So I talk with a lady and she said she don't know why it has not processed yet but they will have it out by tonight or Monday morning. I called today August 22 2022 and to one person I went that had no answer to the next person I went that had no answer to the supervisor I went that had no answer. Now this really looks bad on there part to me it makes you want to stop dealing with them because I was using this money to pay my rent so I would not be evicted. My current employer has not been giving me all of my hours. However this is ridiculous. Now I might be put out on the street because of this irresponsible company not doing there part to take care of there clients.