Veriheal
Reviews and Complaints

I went to here and got approved by a doctor and everything and got sent a letter afterwards that only stated I was eligible for the marijuana card. I emailed customer service since I cannot purchase anything from the dispensary still and they claimed to let my doctor know and they will send another document so I can purchase in dispensaries. STILL NOTHING. Pretty sure this is some sort of scam. Really sucks spending all of that money for nothing.

I completed the appointment with the doctor, which he then told me he was approving me after asking some questions about my medical history. I didn’t have my MCA number at the time, and emailed it to the email address provided as soon as I did. I heard back from you guys days ago saying that you had sent it to the doctor and that he would do his part within 24 hours. I still haven’t heard anything or had anything uploaded to my account.

Michaela Darby-Donovan

I had my appointment to renew my certification on April 3 and as of May 13, the doctor still hadn’t renewed my info. My card is good through May 2025, but because the doctor didn’t do his job, I was not able to go into the dispensary. I called Veriheal and was on the phone for an hour while they tried contacting the doctor who couldn’t be reached.

So disappointed and appalled

So I heard about this companys service to help get a medical card but they service is completely fake. They say refund is not approved but fun fact EVERYONE GETS APPROVED. You do a 3-5 minute text chat with a doctor but its all a front for scamming people out of their money. Long story short all the emails/texts/phone calls are to run you around and around while some of the people promise the refund is being processed while others repeat like a broken record approved approved cant be refunded. Iv learnt my *** but I just want my $199 back so I can never think of this company again. They need to be stopped.The picture iv uploaded is just one of the people whove said the refund was in motion but it was just to get me off the phone. I wont let them win. Even if they would provide me with legitimate information I do NOT want it to have anything to do with them. I want my hard earned money back, nothing more nothing less

I contacted Veriheal to obtain a medical marijuana license. I paid $199. If I was not qualified to get the license the money would be refunded. I had a virtual doctor *** and I qualified. I was told within two weeks I would get an email from the ***.. I would pay $75 with proof of residency to the state. It said if I did not get the approval confirmation within two weeks to contact the *** health department. April 19 I qualified I called May 3 the *** and Veriheal to explain I did not get the required email to register. The *** sent me back to Veriheal as they had no record of me. Veriheal told me they would get the doctor to send another ticket. I did not receive the email again. May 13 called the state.. they still had no record of me .. I called Veriheal agsin being told the dr would submit another ticket to the state and the lady I spoke with Sreviz (I think) said she would keep me updated. Its now May 23. Ive heard nothing.

Date of transaction was October 29 Paid $199.00; Order unspecified & $59.00; Order unspecified approved for state medicinal marijuana card program. State did not provide my card; a refund was requested several times via phone then emails. Veriheal confirmed that my refund would be provided; stated it would take 24 hours. The refund was never made to me. Then Veriheal stopped replying. On Wed, Apr 28, 2021 at 9:09 PM, Veriheal wrote: Thank you for processing the complete refund. From: Veriheal Date: 4/28 8:08 PM (GMT-05:00) To: [Redacted] Subject: Re: Not Recommended for Medical Cannabis Hi [Redacted], Tell you what, if you're still interested in getting a medical marijuana card, I can get you rescheduled with a different doctor who can get you approved. If you want to proceed with the

On 4/8, I made an appointment with Veriheal to get my Medical Marijuana Card Renewed, it was expiring 4/26/22. I made an appointment for 11:45 on 4/9, the doctor logged on the call and I told him about my glaucoma and PTSD, and major facial pain from a motor cycle accident. The doctor approved me or my renewal, my wife asked if he wanted my patient number, he said okay, and we gave it to him. Been checking the PA Medical Marijuana site to pay my ***, and it never came. I called PA MM on Friday 4/22, to find out my approval had not come to them. I called Veriheal also on 4/22, and got ***, who said I had to call after the appointment to give them my patient number, I told them we gave it to the doctor, she said she had sent the doctor a message about it.Now, 4/25, my card expires tomorrow, PA still has no record of my approval and I paid $180.00 to have nothing done. Please help me get Veriheal to process my approval with PA Medical Marijuana Renewal so I can pay the state my $*** renewal fee.

On 05/20/2022, I paid $209 for a medical appointment scheduled for 05/23/2022 at 10am. The doctor never appeared for the appointment. I attempted to reach out to the customer service line only to be put on hold for 13 minutes and then the line was disconnected. I called back again and spoke with a person who said that the doctor would arrive shortly. I proceeded to wait for an additional 20 minutes when he still did not arrive. I then went to the customer service chat box. There, the representative informed me that the doctor was in an accident and requested to reschedule for May 31, 2022. I declined and requested a refund. The representative quickly agreed and disconnected the chat. I opened another chat where the representative claimed that there was no appointment booked and that I had to have completed the appointment for it to be canceled. I sent a screenshot as proof, and the representative then claimed it was from a previous date. I again requested confirmation that the appointment was canceled and my refund issued. At this time, no services were completed and no refund has been provided.

Hello! My name is [Redacted] and I'm seeking assistance with Veriheal.com. I need help for my husband to obtain a Medical Marijuana Card for pain relief post-shoulder surgery and staph infection. We paid on March 16th, and he was due for a doctor's appointment. However, the doctor only gave approval without discussing usage and details. We were told to expect an email from Florida for the license, which never arrived. Despite multiple refund requests and varying time promises, we've yet to receive it. This delay has affected our ability to purchase essential items like diapers and wipes for our daughter. We've spent over an hour on the phone without a resolution or a confirmed refund date.

I paid 199$ to have a consultation with a DR via Veriheal. The Dr stated I was approved but he needed me to re-upload my state id because he couldn't read it. I immediately took a new picture of it and uploaded it. I received an email stating I was approved and would receive an activation email from the state in just a few moments. The email never came. So I got on the Veriheal chat and was referred to state, was given an email address to contact them. I email state, and they reply back saying there is no record for me and the Dr never added me to the registry. I get back on Veriheal chat and get told once again there is an issue with my id photo. So they have me send them a new one and give them my full name, date of birth, and liscence number and tell me they will send it to the *** day comes and still no email. I contact Veriheal again and get told I have to wait, still no email. Then the next person I spoke with said my id was an issue ***. I have now uploaded 6 different photos/scans of my id, 2 neck up selfies, and provided my full name,bday,and liscence number multiple times. I either want to Dr to do what he said he would do and add me to the registry or for veriheal to give me my money back. However I don't think either will happen because I'm pretty sure this is just a huge scam.

On July 11th, I had an appointment with a doctor to receive a medical marijuana card. The doctor was very nice and approved me. I then had to register with the state to get a registration number. The doctor told me to text him with the registration number to complete my application. It was approved 5 days later and I texted the doctor with the number, as instructed. I got no response. I contacted Veriheal on 7/15 and they promised to reach out to the doctor, but there was no follow-up. Today, I reached out again and spoke with Danikka via chat. She wouldn't give me her full name, making it hard to record who I spoke to. I requested a refund, but they refused since I had already seen the doctor. They did offer to reschedule with another doctor if I didn't hear back by tonight. Veriheal insists I must initiate contact. I have a lawyer on retainer and will get in touch with him if there's no follow-up. This whole experience is highly unethical and annoying. Previously, my experience with them was seamless. I'm not sure if there's new management, but the current customer service and lack of follow-up is extremely frustrating.

I had an appointment on June 25 with Veriheal and was approved for the medical Marijuana card as the patient. My aunt has Cancer and wanted me to become her caregiver to purchase from the dispensary. I had to call Veriheal at the beginning of January because I could not find my aunt's referral number for me to apply to be her caregiver with the state to purchase products from the Dispensary for her. I was told they could not find her an appointment in the system and rescheduled my aunt for another appointment to be approved in February and still keeps rescheduling appointments. She was approved on June 25 which it shows on the website and I have a copy. When I go to the Veriheal website they keep rescheduling for an appointment from February 2022 until now which is on the website. I don't understand why they cannot see that on the website it says I am not approved for medical Marijuana. I went to the dispensary today May 21, 2022 and was told that Veriheal has me scheduled for an appointment on June 19, 2022 to meet with a doctor but I am already approved with the state until August 2023 for my aunt and myself as the caregiver. I have tried to contact Veriheal to correct the problem and they put you on hold and I leave a message and no response.

My appointment took place on December 23. I was approved right away for a medical marijuana card. See below:"Congratulations! Youve been certified for medical cannabis in ***. The doctor is now registering you with *** and will send you official certification in the mail. It should arrive within a week.In the next 72 hours, you will receive an email from us including your certification. On that certification, will be your *** PATIENT ID#. You will use this number to apply."I did not receive that email but instead went to www.veriheal.com and located the *** PATIENT ID#.I then did as they said, see below:"1.) Once you have that number, you need to login to https://my..gov/, click the "Health Applications" icon, and then click the *** System" link to register. "I went to the above website and entered my patient ID but it was not accepted by the website.On Dec. 29, received an email:"The doctor is requesting you to upload a photo of yourself and a clear picture of your Driver license or state ID on your *** account to complete the certificate.I completed that on the same day. I communicated with them on ***. 5, because I had not received any email regarding the uploaded documents or anything else. They issued me a ticket number. That was *** 5.I decided to do an 'incognito search" for the legitimacy of Veriheal. That is when I saw all the complaints from Complaintsboard.com and realized that I've been scammed.

On 04/13/2022 I had paid $199 for my appointment with " Dr. cannabis consultants " . My appointment was set for Friday, 04/15 at 2:00pm. I was able to login to the appointment and waited patiently for the doctor. As the Dr came on, he proceeded to inform me of the positive benefits that medical marijuana could bring me. After a short time talking with the doctor, he did approve me for the card. I almost immediately received an email from veriheal confirming the approval from the Dr. *** I didn't receive anything from the state. I realized that this date, was actually good Friday, and Florida state offices were more than likely closed till Monday the 18th. I waited patiently for the state to email, but didn't get anything. I called the state on 05/02 to find out whats going on. I was told by the state that the Doctor incorrectly inputted my email address and that I will have to get ahold of the doctor to change it. I attempted for MULTIPLE days to call veriheal customer service, each time, i would sit on hold for 15 to 20 minutes, before I was sent to a voicemail box, which I left multiple voicemails. After no returned phone calls, and at this point, this is getting ridiculous, I was finally able to get someone to answer the phone from veriheal on 05/06. I explained the whole situation to the guy, and he insured me that he has corrected my email address, and I should expect an email from the state soon. Today is now 05/11 and I have yet to receive anything from the state. I started this process on 4/13 and in 2 days, this will be a whole month of this ongoing issue.

On 3/15 this year I applied for a medical marijuana card, went through the process paying $199 for a consultation, payment was credited 3/15/22 to VERIHEAL. I was approved and given the number QP76571009. I paid the state fee for the medical cannabis application $51.13, credited on 3/17/22. I've purchased medical marijuana since at the dispensary. I didn't receive a physical card. I relied on the state system's assurance that the provisional letter on my phone would suffice. However, I was recently informed my status was denied. I contacted support at [protected]. The first representative claimed the photo from my driver's license was unacceptable and mentioned a list of acceptable documents but offered no further help, insisting a letter was sent, which I never received. Then, they claimed an email was sent. After spending money to comply with legal procedures, I expected better communication. I followed the application process diligently and was previously told my photo was acceptable. Despite being approved and having made purchases, another representative today, 6/29/2022, stated I must restart the process and pay again. I am seeking a full refund for both the $199 consultation and the $51.13 application fee. My name is

My name is redacted. On 4/23, I requested an appointment with my doctor through Veriheal to increase my inhalation route for my medical cannabis card. I accidentally booked a consult for the wrong service. I called them to correct this, and they confirmed the mistake. They charged me for the correct appointment but didn't refund the initial mistaken charge. I had to dispute it with my bank. Veriheal falsely claimed I had a consultation with Dr. Monsell, which never happened, leading to another dispute. Despite numerous calls and chats with their support, I've been promised a refund repeatedly without result. It's been 41 days without my money. Additionally, Veriheal is conducting telehealth services for medical cannabis certification in a state where it's illegal, questioning their ethics. If Complaintsboard.com can't assist, I'm prepared to take legal action and subpoena all relevant communication and call recordings. I urgently need help to resolve this.