Verizon review: False advertising, poor customer support, terrible service coverage.

In April 2023, I switched to Verizon, signed up for (quite literally) their most expensive plan and put my family of 4 on, as well as getting 4 of the newest top of the line devices. I have contacted Verizon at least 25 times from April-November regarding my non existent service. Their coverage maps are not accurate and their network has no minimum guaranteed speed. Quite frankly, they don't have any guarantees, period. They said their not accountable for misrepresenting their services and will not refund me anything because they have documented use of their service on my devices. Well, of course they do, but at dial-up speeds and coverage that's so spotty it may as well be a feminine hygiene commercial. I should be getting the services I agreed to pay for. I don't know why I'm paying for bad service, negligence, and unaccountably. I've been paying around $350/month. I refuse to take no for an answer. I have contacted them so many times to try and resolve any possible issue that would, in turn, make their network service better, but I'm still sitting here with the 5G coverage of a payphone. Verizon made a huge push to put all customer services online, and partitioned it off so much that nobody in their customer service has enough knowledge or is given enough ability to fix any situations. They also updated their security policy so that you can no longer screenshot conversations with Customer Representatives, but they sure get to keep a copy of it. You can also no longer email them, which would allow you to attach proof to validate your claims (something their online Customer Service doesn't allow). Why do you think that is? Cognitive dissonance? Because I have been trying for 6 months to get in contact with somebody in charge and all they do is treat me like I'm not their problem. There needs to be a class action lawsuit brought against them. They are literally robbing me. I just want everybody to know the lengths I've gone to and the avenues I've exhausted trying to make things right with a company that doesn't care.