Vertex Professional Group’s earns a 5.0-star rating from 4 reviews, showing that the majority of clients are exceptionally satisfied with services.
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Still waiting for our deposit from renting out the clubhouse
Still waiting for our deposit from renting out the clubhouse. They will not return our calls...very rude to deal with
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
HOA group that will not respond to email or phone call in regards to property maintenance
HOA group that will not respond to email or phone call in regards to property maintenance. Notified in January that we would not submit dues until response to our inquiry obtained. Received no response since Sept 2021 and received late fee in March. Attempted to call again without return phone call.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are sorry to hear of any issues. We have waived all late fees on the account and the account currently is at a $0 balance. Nothing is owed at this time. We are sorry for any inconvenience.
Best Regards,
Vertex Professional Group
We recently moved into a new neighborhood that has an HOA controlled by vertex
We recently moved into a new neighborhood that has an HOA controlled by vertex. Unknowingly I missed the payment in a timely manner (as we just moved in) and have been charged unfair late fees. Once I learned of the invoice I paid the payment immediately. I asked for leniency in the late fees as I was unknowing; however it was denied.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Vertex Professional Group Legit?
Vertex Professional Group earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Vertex Professional Group resolved 100% of 4 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of Vertex Professional Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Vertexpg.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Vertexpg.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Vertexpg.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Vertex Professional Group.
However ComplaintsBoard has detected that:
- Vertexpg.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The vertexpg.com may offer a niche product or service that is only of interest to a smaller audience.
- Vertex Professional Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
Replied
In the last month I have made 7 phone calls, 2 emails and created 2 tickets on their website and wrote one letter with no response to my
In the last month I have made 7 phone calls, 2 emails and created 2 tickets on their website and wrote one letter with no response to my question. They cashed my check that included a letter and a note on the check requesting they don't cash the check until they contact me to explain what the charges are for. I live at ***. I received a bill for $450 HOA Assessment 2021 Account number *** and paid that December 19. Then I received a bill for $310 Homeowner Assessment & $25 Late Fee in February , Account number ***. This is when I began my inquiries to them. No response to date. I sent a check for $335 with a note to NOT CASH MY CHECK until they contact me. It was cashed. Still no response. Then I received a "1st Past Due Notice" dated 3/20 for a total of $360. Not sure how that could be a FIRST notice when I already received and paid the original LATE FEE of $25. 12 points of contact from me in 1 month with no response. Hard to believe this company uses "Professional" as their middle name. Bill is in my husband's name, ***. I have noted this on every contact and they have not contacted him either.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks,
Vertex Professional Group Management
Vertex Professional Group Reviews 0
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About Vertex Professional Group
Vertex Professional Group offers a wide range of specialized services that are customized to meet the unique needs and goals of each practice. From billing and coding to marketing and training, the team at Vertex Professional Group has the knowledge, skills, and resources to deliver measurable results and help practices thrive.
One of the key strengths of Vertex Professional Group is their focus on technology and innovation. They leverage cutting-edge tools and techniques to optimize practice operations, including advanced software platforms for patient scheduling, charting, and management. By investing in the latest technologies and staying ahead of industry trends, Vertex Professional Group delivers exceptional value to their clients.
Another hallmark of Vertex Professional Group is their commitment to outstanding customer service. They work closely with each client to understand their goals, challenges, and unique needs, and then develop customized solutions that are tailored to each practice's specific situation. They are always available to provide support, answer questions, and offer guidance throughout the entire process.
Overall, Vertex Professional Group is a trusted partner for dental practices across the nation, helping them achieve their business goals while delivering exceptional patient experiences. With their comprehensive expertise, cutting-edge technology, and outstanding customer service, Vertex Professional Group is the go-to choice for dental professionals seeking to build successful and sustainable practices.
Overview of Vertex Professional Group complaint handling
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Vertex Professional Group Contacts
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Vertex Professional Group phone numbers+1 (859) 491-5711+1 (859) 491-5711Click up if you have successfully reached Vertex Professional Group by calling +1 (859) 491-5711 phone number 0 0 users reported that they have successfully reached Vertex Professional Group by calling +1 (859) 491-5711 phone number Click down if you have unsuccessfully reached Vertex Professional Group by calling +1 (859) 491-5711 phone number 0 0 users reported that they have UNsuccessfully reached Vertex Professional Group by calling +1 (859) 491-5711 phone number
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Vertex Professional Group emailshelp@vertexpg.com76%Confidence score: 76%Support
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Vertex Professional Group address7908 Tanners Gate Ln, Florence, Kentucky, 41042-1863, United States
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Vertex Professional Group social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024 - View all Vertex Professional Group contacts
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