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3.0 2 Complaints
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VetShopMax Complaints 2

ComplaintsBoard
T
5:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VetShopMax Bravecto

The Matrix Code on the box is not real nor is the bar code I read them with readers online several times and several different readers, this is two orders of over $300 of bravecto. Got suspicious when dogs got fleas and ticks. No insert about a product in one box and in every box the seals was broken on. BRAVECTO has not worked on one of my dogs I am a Vet Tech and know how to give this with a meal. Have used it fine when RX from a Vet Tried to save money and obviously this is not a real product. If it was real not one dose has worked!

Desired outcome: refund

Resolved

they refunded full money of one of my two purchases. One was a year ago and some of that would be on me

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ComplaintsBoard
R
5:51 am EDT

VetShopMax They fooled me and I didn't get everything what I have ordered from them

I have placed the order on www.vetshopmax.com 6 weeks ago already. I was so upset that they didn’t provide everything, what I have ordered from them. Also I still haven’t got the refund. I spoke with the online chat agent, who told me that all items from the order were in stock. But now it turned out that they didn’t have these supplements and they stopped to reply. They fooled me and I need someone’s help.

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SteveVSM
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Sep 21, 2015 12:29 am EDT

Hi, I'm sorry to hear you had a bad experience- can you please send an email to info@vetshopmax.com marked attention Steve with your oprder number and we will look straight it to it. You refer to contacting us via online chat, but we don't offer online chat on vetshopmax, so can you please include a copy of the chat transcript so I can find out what is going on. Thanks Steve - VetShopMax customer service.

Is VetShopMax Legit?

VetShopMax earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: VetShopMax stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights VetShopMax's reputation as a trustworthy leader in their field. Customers can rely on VetShopMax's services, assured they're dealing with a highly reputable and fully legitimate company.
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Overview of VetShopMax complaint handling

VetShopMax reviews first appeared on Complaints Board on Sep 17, 2015. The latest review Bravecto was posted on Oct 20, 2022. The latest complaint Bravecto was resolved on Oct 20, 2022. VetShopMax has an average consumer rating of 3 stars from 2 reviews. VetShopMax has resolved 1 complaints.
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  1. VetShopMax Contacts

  2. VetShopMax phone numbers
    +1 (866) 560-6346
    +1 (866) 560-6346
  3. VetShopMax emails
  4. VetShopMax address
    PO Box 5007, SCMC, Nambour, Queensland, 4560, Australia
  5. VetShopMax social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all VetShopMax contacts

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