VictoriaPlum.com’s earns a 1.0-star rating from 0 reviews and 5 complaints, showing that the majority of home renovators are dissatisfied with their bathroom fixtures and fittings.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Disappointing After-Sales Service from VictoriaPlum.com: Buyer Beware
I gotta say, I was pretty disappointed with the way VictoriaPlum.com handled my after-sales service. It was like they didn't even care about me once they had my money. I mean, come on, guys! What happened to good old-fashioned customer service?
If you're thinking about buying from VictoriaPlum.com, just be warned that you might not get the support you need after you make your purchase. It's like they're saying, "Thanks for your money, now go figure it out yourself." Not cool, man.
I wish I could say something positive about my experience, but unfortunately, I can't. It's just a shame that a company that seems to have such a good reputation for quality products can't seem to get their act together when it comes to customer service.
So, if you're looking for a company that will stand behind their products and provide you with the support you need, I'd suggest looking elsewhere. VictoriaPlum.com might have some nice stuff, but their after-sales service is seriously lacking.
VictoriaPlum.com Review: Difficult Website & Poor Customer Service - Don't Bother!
I mean, seriously? Who does that? And their website is a nightmare to navigate. It took me forever to find what I was looking for. And when I finally did, the product was out of stock. Waste of my time. Don't bother with VictoriaPlum.com.
My experience with VictoriaPlum.com was not a pleasant one. I found their website to be quite difficult to navigate, and it took me a long time to find what I was looking for. When I finally did find the product I wanted, it was out of stock. This was frustrating and felt like a waste of my time.
When I tried to contact their customer service team to inquire about a replacement item, I was met with rudeness and unhelpfulness. The person I spoke to on the phone was not only unhelpful, but they also hung up on me when I asked about the return policy. This was shocking and completely unacceptable.
Overall, I would not recommend VictoriaPlum.com to anyone. Their website is difficult to use, and their customer service is rude and unhelpful. Save yourself the hassle and shop elsewhere.
VictoriaPlum.com: Slow Refund Process and Poor Customer Service
So, I ordered something from VictoriaPlum.com and it wasn't quite what I was expecting. I decided to return it and it's been a whopping 45 days and still no refund. I've tried emailing them and calling them, but it's like they don't even exist. It's really frustrating because I just want my money back. I finally got a hold of someone through their online chat and they said they issued the refund, but I haven't seen a penny of it yet. I'm starting to think I'll never get my money back. It's a shame because I really wanted to like this website, but this experience has left a bad taste in my mouth.
Is VictoriaPlum.com Legit?
VictoriaPlum.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of VictoriaPlum.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Victoriaplum.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for VictoriaPlum.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up VictoriaPlum.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Disappointing Quality of Bathroom Fixtures from VictoriaPlum.com
I recently purchased some bathroom fixtures from VictoriaPlum.com and unfortunately, I have not had the best experience. I bought two taps and two plugs, but one of the plugs became terribly rusted within just a few months. It was so bad that we couldn't even use the stopper as it kept getting stuck.
To make matters worse, after only two years, both taps and plugs began rusting and flaking their silver coating. It was a terrible waste of money and I was extremely disappointed with the quality of the products.
On top of that, the little piece that goes inside the overflow hole also snapped on both of the fixtures. It was frustrating to deal with and I had to spend even more money to replace them.
Overall, I would not recommend purchasing bathroom fixtures from VictoriaPlum.com. The quality of the products is not up to par and it was a disappointing experience.
Disappointing Experience with VictoriaPlum.com: Lack of Communication and Failed Delivery
I recently had an experience with VictoriaPlum.com that left me feeling quite disappointed. I ordered some parts for my bathroom over two weeks ago, but unfortunately, the wrong parts were delivered. This caused a major inconvenience for me and my family, as the water had to be turned off at the mains. With two young children, this was not an ideal situation.
I made several complaints to VictoriaPlum.com, but unfortunately, I did not receive any contact from them unless I contacted them first. They promised that the correct parts would be delivered, but they never arrived. I waited in for over eight days in total, but still, nothing came.
One of the most frustrating things about this experience was that I was unable to speak to anyone or speak to a manager. The only people I could speak to were online agents who kept promising but couldn't deliver. This lack of communication made the situation even more stressful.
To make matters worse, I have had a shower that I can't turn off for the past three months. This has been a real inconvenience, and I was hoping that VictoriaPlum.com would be able to help me resolve this issue. Unfortunately, this has not been the case.
Overall, I would rate my experience with VictoriaPlum.com as very poor. The lack of communication and failure to deliver the correct parts has caused me a lot of stress and inconvenience. I would not recommend this company to anyone, and I will be looking elsewhere for my bathroom needs in the future.
Overview of VictoriaPlum.com complaint handling
-
VictoriaPlum.com Contacts
-
VictoriaPlum.com emailscompliancemanager@victoriaplum.com99%Confidence score: 99%Managementinstallations.help@victoriaplum.com98%Confidence score: 98%Supportinstallations.cancellations@victoriaplum.com97%Confidence score: 97%shareyourstyle@victoriaplum.com96%Confidence score: 96%competitions@victoriaplum.com95%Confidence score: 95%
-
VictoriaPlum.com social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
- View all VictoriaPlum.com contacts





Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!