VictoriaPlum.com
Reviews and Complaints

VictoriaPlum.com for all your bathroom needs. I purchased a complete bathroom suite from them last year, which included all the fittings such as the sink, bath waste fittings, and taps. The quality of the goods was excellent, and I was very satisfied with my purchase. The customer service was also top-notch, and they delivered everything on time without any issues.

However, I did have one small problem a few weeks ago. I noticed that the ring loop on the end of the sink chain attaching the plug had gone rusty. I called VictoriaPlum.com and explained the situation, and they asked me to send some photos. After seeing the photos, they immediately sent me a replacement without any quibbles or hassle. I was very impressed with their customer service and how they handled the situation.

Overall, I would highly recommend VictoriaPlum.com for all your bathroom needs. They have a wide range of products to choose from, and their prices are very competitive. Their customer service is excellent, and they go above and beyond to ensure that their customers are satisfied. If you're looking for a reliable and trustworthy company to buy your bathroom products from, then look no further than VictoriaPlum.com.

I gotta say, VictoriaPlum.com's customer service is a total joke! I've been waiting for my refund for over 6 weeks now, and it's like they don't even care. The product I bought was faulty and discontinued, but every time I try to talk to customer service, they just give me the runaround. They make all these promises they can't keep, and the team leaders are even worse. They straight up lie to you so they don't have to deal with your problems. It's just a total nightmare.

Honestly, I wouldn't recommend VictoriaPlum.com to anyone. If you want good customer service, you're better off going somewhere else and paying a little extra. These guys clearly don't give a damn about their customers. It's a shame, really. I had high hopes for them, but they've let me down big time.

So, I recently ordered a toilet from VictoriaPlum.com and unfortunately, it arrived with a missing part. I was pretty disappointed, but I figured I would just contact the company to get it sorted out. However, I quickly realized that there was no phone number to call and I had to use a chat bot to get in touch with someone. And let me tell you, that chat bot was not the most helpful. It asked me a bunch of silly questions before finally connecting me with a real person via email.

But then, things got even more frustrating. When I tried to reply to the email, it bounced back because I use a proxy email. Ugh, seriously? So now I'm stuck with a toilet that's missing a part and no way to contact the company. I've tried the chat four times now, leaving messages to call me or use a different email, but I haven't heard anything back. It's been weeks and I'm starting to lose my patience.

Honestly, I don't think I'll be using VictoriaPlum.com again. There are plenty of other companies out there that actually have a phone number you can call and understand the importance of good customer service. It's a shame because I really liked the look of their products, but if they can't even get something as simple as customer service right, I don't have much faith in their ability to deliver quality products.

It's been a year since my terrible experience with victoriapluming.co.uk, but I decided to give VictoriaPlum.com a chance and ordered all the kit for two new bathrooms. I was pleasantly surprised when everything arrived in good packaging and undamaged, and on the expected date. The delivery drivers and helpers were very helpful, and I appreciated that they were not a third-party company.

What really impressed me was that VictoriaPlum.com allows 14 days to check the goods, unlike other companies that only give you 30 minutes. Even after the 14 days, when I called to replace two tabs that I felt were a bit small, they fully refunded and replaced the items with polite customer service. It's rare to find a company that stands behind their products like this.

Overall, I highly recommend VictoriaPlum.com and give them 10 stars. As for victoriapluming.co.uk, I would avoid them at all costs. They are like dog poo on the sidewalk - a mess that you don't want to step in.

I gotta say, my experience with VictoriaPlum.com was not a good one. I ordered a sink from them last year and when it arrived, it was completely smashed. I mean, it was just thrown in a box with no protection whatsoever. So, they sent me a replacement sink and I thought everything was fine. I only opened the box to make sure the replacement wasn't smashed too, and it wasn't, so I assumed all was well.

Fast forward to this month, when I had some workmen come in to install the sink. When we opened the box fully, we discovered a huge crack in the sink. I contacted VictoriaPlum.com and asked for a replacement, but they refused, saying that we could have damaged it ourselves. I mean, come on, you can clearly see that it wasn't even installed yet!

I would definitely recommend avoiding this company. Just take a look at their Twitter and you'll see that this kind of thing is pretty common. They're absolute fraudsters, in my opinion.

I recently made a purchase from VictoriaPlum.com and I must say, I was quite disappointed with my experience. While the first two items I received were satisfactory, the third item - a sink - arrived cracked. I was pleased to see that another sink was quickly sent to me as a replacement, but unfortunately, this one arrived with a corner broken off. To my disbelief, the third sink I received was broken clean in half!

To make matters worse, the customer service at VictoriaPlum.com is virtually non-existent. The only way to speak with them is through online chat, which can be quite frustrating. I found that there was no flexibility in their policies, as they only offer refunds or replacements. This can be quite problematic, as not every situation is as straightforward as one might imagine.

In my case, I had ordered marble worktops with exact measurements taken for the sink, so I was stuck with it. When I asked to speak with a manager, I was refused. The customer service was awful, and I will never use VictoriaPlum.com again. They were as rude and unhelpful as they could be, which I found to be quite shocking.

Overall, I would not recommend VictoriaPlum.com to anyone. While their prices may be competitive, the quality of their products and customer service is severely lacking. If you're looking for a hassle-free shopping experience, I suggest looking elsewhere.

VictoriaPlum.com is a website that is quite difficult to navigate. It seems like there is no way to actually send correspondence to them, which is a bit of a scam. The website is poorly run and the aftercare is not great either. After spending hundreds of pounds, it is frustrating to not be able to get in touch with them when things go wrong. It would be good to be able to email or pick up the phone, but unfortunately, this is not possible with VP.

Their business model seems to be a bit of a scam, which is not fair to their customers. It is terrible to think that thousands of other customers have experienced the same level of frustration and deception as I have with VP. I would advise anyone to avoid this company if they want to have a better life. This is a dreadful company and something needs to be done about it.

Bathrooms are expensive to fix and make good, and this company doesn't even have the decency to answer a phone or email. It is deceitful and dishonest business practice. I hope that something is done about this soon, as it is not fair to their customers.

I gotta say, I've never dealt with a company as bad as Victoriaplum. They're just on a whole different level of terrible. I don't think they should even be allowed to keep trading. They completely ignore legitimate refund requests.

So, I placed an order on the 27th of October and just two days later, they told me that an item I ordered wasn't in stock (even though their website said it was). I asked for a refund and they told me it would take 14 days. But guess what? 17 days later, I still hadn't received my refund. So, I contacted them again (I'm a trade customer, so I used the trade account line) and they told me that the refund was never authorized and that it would take another 5 days.

Now, it's been 38 DAYS and I still haven't received my refund. I've sent them numerous emails (to all their email addresses) and even opened a case on Resolver, but they've completely ignored me. So, I guess my only option now is to take further action to get my money back.

Honestly, I wouldn't recommend this company to anyone. They're just so dishonest and unreliable. And their customer service is just plain awful. The person I spoke to on the phone in the trade department was so rude and disinterested.

And here's something weird: they have so many glowing reviews on Trustpilot, but on EVERY other review platform, they only get bad reviews. Doesn't that seem a bit odd to you?

I gotta say, I was pretty disappointed with my experience with VictoriaPlum.com. I placed my order on June 27th, with a delivery date of June 30th, but I didn't hear anything from them or the supplier about the delivery. I waited patiently until July 10th, but still no sign of my order. So, I decided to reach out to VictoriaPlum.com via online chat to see what was going on.

Turns out, there was an issue with the supplier and they failed to deliver my order. VictoriaPlum.com offered me a full refund, which they said could take up to 14 days, or they could chase the supplier and update me on the order status via email within the next 5 days. I was pretty frustrated because the information on their website clearly states that "Your order will be delivered by a trusted partner who'll be in contact with you if there are any amendments to your chosen delivery date." I mean, come on, if you're gonna make promises like that, you gotta follow through.

I get that issues with suppliers can happen, but I waited 10 days before I even contacted them. I was really hoping that a company like VictoriaPlum.com would take care of their customers and not let them down like this. It's a shame, really.

Wow, where do I even begin with VictoriaPlum.com? Let me tell you, my experience with this company has been nothing short of a nightmare. I am beyond frustrated with their unprofessionalism and lack of customer service skills.

I had scheduled a delivery for Thursday and paid extra for it, but I never received an email on the day of delivery to inform me of my timeslot. I had to use their tracking link to find out that my delivery was estimated to arrive between 8:39 to 10:39 in the morning. I waited at home all morning, but no delivery arrived.

Their chat support was the only way to get in touch with a human being, but it took me several attempts to finally get through. After querying, I was informed that there was a delay and my delivery would arrive at 11:50. However, the tracking link still showed the original estimate, which was frustrating.

I waited until 2pm, but still no delivery. I had to leave, and later received a message saying that my delivery was missed and I had to pay 40 quid to reschedule. I was not happy about this, but I had no choice.

When I tried to reschedule for Monday, I was told that they don't do deliveries on Mondays (even though their website says otherwise). I asked for a Tuesday delivery instead, and was told that someone would contact me to take payment.

I waited the entire Friday, Saturday, and Sunday, but received no email or phone call. I had to chat with them again on Monday and escalate the issue. They claimed that someone would call me by 5pm for my Tuesday delivery, but of course, no one did.

When I chatted with them again on Tuesday, they asked for my number even though I had given it to them the day before. They said someone would call back, but it's now Wednesday and I still haven't received a call.

I cannot stress enough how frustrating and unprofessional this company is. I would highly recommend avoiding them at all costs. I've had a much smoother experience with Wayfair, and it's not worth saving a few quid to deal with VictoriaPlum.com's unethical business practices.

I gotta say, I was pretty disappointed with the way VictoriaPlum.com handled my after-sales service. It was like they didn't even care about me once they had my money. I mean, come on, guys! What happened to good old-fashioned customer service?

If you're thinking about buying from VictoriaPlum.com, just be warned that you might not get the support you need after you make your purchase. It's like they're saying, "Thanks for your money, now go figure it out yourself." Not cool, man.

I wish I could say something positive about my experience, but unfortunately, I can't. It's just a shame that a company that seems to have such a good reputation for quality products can't seem to get their act together when it comes to customer service.

So, if you're looking for a company that will stand behind their products and provide you with the support you need, I'd suggest looking elsewhere. VictoriaPlum.com might have some nice stuff, but their after-sales service is seriously lacking.

I mean, seriously? Who does that? And their website is a nightmare to navigate. It took me forever to find what I was looking for. And when I finally did, the product was out of stock. Waste of my time. Don't bother with VictoriaPlum.com.

My experience with VictoriaPlum.com was not a pleasant one. I found their website to be quite difficult to navigate, and it took me a long time to find what I was looking for. When I finally did find the product I wanted, it was out of stock. This was frustrating and felt like a waste of my time.

When I tried to contact their customer service team to inquire about a replacement item, I was met with rudeness and unhelpfulness. The person I spoke to on the phone was not only unhelpful, but they also hung up on me when I asked about the return policy. This was shocking and completely unacceptable.

Overall, I would not recommend VictoriaPlum.com to anyone. Their website is difficult to use, and their customer service is rude and unhelpful. Save yourself the hassle and shop elsewhere.

So, I ordered something from VictoriaPlum.com and it wasn't quite what I was expecting. I decided to return it and it's been a whopping 45 days and still no refund. I've tried emailing them and calling them, but it's like they don't even exist. It's really frustrating because I just want my money back. I finally got a hold of someone through their online chat and they said they issued the refund, but I haven't seen a penny of it yet. I'm starting to think I'll never get my money back. It's a shame because I really wanted to like this website, but this experience has left a bad taste in my mouth.

I recently purchased some bathroom fixtures from VictoriaPlum.com and unfortunately, I have not had the best experience. I bought two taps and two plugs, but one of the plugs became terribly rusted within just a few months. It was so bad that we couldn't even use the stopper as it kept getting stuck.

To make matters worse, after only two years, both taps and plugs began rusting and flaking their silver coating. It was a terrible waste of money and I was extremely disappointed with the quality of the products.

On top of that, the little piece that goes inside the overflow hole also snapped on both of the fixtures. It was frustrating to deal with and I had to spend even more money to replace them.

Overall, I would not recommend purchasing bathroom fixtures from VictoriaPlum.com. The quality of the products is not up to par and it was a disappointing experience.

I recently had an experience with VictoriaPlum.com that left me feeling quite disappointed. I ordered some parts for my bathroom over two weeks ago, but unfortunately, the wrong parts were delivered. This caused a major inconvenience for me and my family, as the water had to be turned off at the mains. With two young children, this was not an ideal situation.

I made several complaints to VictoriaPlum.com, but unfortunately, I did not receive any contact from them unless I contacted them first. They promised that the correct parts would be delivered, but they never arrived. I waited in for over eight days in total, but still, nothing came.

One of the most frustrating things about this experience was that I was unable to speak to anyone or speak to a manager. The only people I could speak to were online agents who kept promising but couldn't deliver. This lack of communication made the situation even more stressful.

To make matters worse, I have had a shower that I can't turn off for the past three months. This has been a real inconvenience, and I was hoping that VictoriaPlum.com would be able to help me resolve this issue. Unfortunately, this has not been the case.

Overall, I would rate my experience with VictoriaPlum.com as very poor. The lack of communication and failure to deliver the correct parts has caused me a lot of stress and inconvenience. I would not recommend this company to anyone, and I will be looking elsewhere for my bathroom needs in the future.