Plow & Hearth
Reviews and Complaints

Got a thing from Plow & Hearth that was busted. I told them and they got back to me quick, even though it was a Sunday! They gave me a fix that was way better than what I was hoping for. Their stuff is top-notch and they really care about making their customers happy.

I recently purchased a spinner from Plow & Hearth and unfortunately, the solar powered light wasn't recharging properly. I reached out to their customer service team and they were quick to respond and help me out. They even went above and beyond by sending me a whole new spinner without any obligation to return the first one. In fact, they suggested that I donate it to a neighbor or friend, which was a thoughtful gesture.

I was impressed with the level of customer service I received from Plow & Hearth. They were responsive and helpful, which made the whole experience much more pleasant. It's always reassuring to know that a company stands behind their products and is willing to go the extra mile to make things right.

Overall, I would definitely recommend Plow & Hearth to anyone looking for high-quality outdoor products and excellent customer service. They truly are good folks who care about their customers and are willing to do what it takes to make them happy. If you have any questions or concerns, just ask - they'll be sure to respond!

I've been waiting for a Christmas Tree from Plow & Hearth for almost a month now. It was supposed to be in stock on November 16th, but then they said it would be available on November 23rd. However, I still haven't received any updates on when it will be shipped. I'm starting to get frustrated with this situation. I think I might have to buy a tree from another store and return this one if it ever arrives. This experience has left me feeling disappointed with Plow & Hearth. I've made a lot of purchases from them in the past, but this will be my last one.

I gotta say, I ain't too happy with Plow & Hearth. I ordered a gift for my cousin's birthday on April 27th, but it ain't arrived yet. I sent 'em an email to ask what's up, but they didn't even bother to answer me. So I had to call 'em up and that's when I found out they were hopin' to ship it on May 12th! Can you believe that? I mean, what kinda company takes that long to ship somethin'?

Anyway, I told 'em to cancel the order, but they said it was too late to do that. So now I gotta wait until May 19th to get the gift, if it even ships on May 12th like they said. I ain't too happy about that, let me tell ya.

Honestly, I don't think I'll be orderin' from Plow & Hearth again. This whole experience has been a real letdown. I mean, if they can't even get their act together to ship somethin' on time, what else are they messin' up? No thanks, Plow & Hearth. You lost a customer.

I gotta say, I'm pretty disappointed with my experience with Plow & Hearth. I wish I had read some reviews before I made my purchase, because it definitely feels like a scam. I placed my order on December 31st, 2021, and I haven't received any updates on delivery. When I called to inquire about my order, they told me that the lead time is 182 days! That's over six months! I mean, come on, that's ridiculous. And to make matters worse, they won't let me cancel my order until it ships. What kind of policy is that? It seems pretty bogus to me.

I'm not the only one who's had a bad experience with Plow & Hearth. I've seen a lot of reviews online from people who have had similar issues. It's really frustrating to spend your hard-earned money on something and then not even know when you're going to receive it. And the fact that they won't let you cancel your order just adds insult to injury.

Overall, I would definitely not recommend buying anything from Plow & Hearth. Save yourself the hassle and go somewhere else. There are plenty of other companies out there that actually care about their customers and won't leave you hanging for months on end.

I bought a spinner from Plow & Hearth and it was pretty pricey. After about 13 months, just one month after the warranty expired, the pole started to rot and the spinner just tipped over. I reached out to them to see if I could buy a replacement pole, but they told me they don't make them anymore. I find it hard to believe that they make so many of these spinners and yet they can't find a pole that would fit. They didn't offer me any solutions or discounts on another item. I was really disappointed with their lack of concern and customer service. I don't think I'll be buying anything from them again.

I ordered a plant from Plow & Hearth on May 5, 2020. I was excited to receive my purchase, but unfortunately, I was not informed until several weeks later that my order was delayed until July 25, 2020. I was disappointed, but I understood that sometimes things happen and orders get delayed.

However, after no correspondence by July 28, 2020, and no product received, I decided to call and cancel my order and request a refund. I was told that I would receive my refund within 3-5 days. I patiently waited for my refund, but on August 4, 2020, I received an email stating that my order was now delayed until September 5, 2020. This was frustrating because I had already canceled my order and was overdue on receiving a refund.

I immediately called Plow & Hearth to inquire about my refund, but I got the runaround for over 30 minutes. They told me that it was some other unknown company who had to issue the refund, and they couldn't get in touch with anyone at that company. This was after they confirmed that they had received my funds months ago. I was extremely frustrated and disappointed with their lack of communication and customer service.

I would not recommend purchasing products from Plow & Hearth. They do not deliver on their promises, and they pass the blame onto others. They promise to refund you, but you will not receive your refund. As a consumer, I would advise you to be cautious and aware of their poor customer service.

I recently bought a fireplace grate from Plow & Hearth and I must say that I was quite disappointed with the experience. I have been a customer of theirs for years and have always found their products to be of high quality and their customer service to be top-notch. However, something seems to have changed.

I made a mistake in measuring my fireplace and ended up needing to return the grate and order the correct size. I took full responsibility for my mistake and was ready to go through the return process. However, everything about this return was difficult. First of all, I had trouble finding my order number since there was no packing slip and the order number was not included in any of the emails I received, only the tracking number. This made it difficult to track my order and initiate the return process.

When I tried to call customer service to find out why my return amount to my credit card would be $30 less than what I paid and why the total charge for the purchase was listed as less than what was charged to my credit card, I was met with a lot of frustration. My call was dropped or hung up on three times, which was quite frustrating. To make matters worse, I found it difficult to understand the accent of the people in customer service. However, I remained polite throughout the conversation since I know that being polite is the only way to navigate such situations.

When I tried to reorder the correct size and obtain the 20% credit advertised on the website as an automatic deduction, I was unable to resolve the issue with customer service even after my fourth call. I finally hung up and decided to use a different company instead. I was quite disappointed with the experience and I will never again buy anything from Plow & Hearth.

Overall, I think that Plow & Hearth needs to improve their customer service and make it easier for customers to initiate returns and track their orders. The language barrier also needs to be addressed so that customers can understand the representatives more easily. I hope that they take these issues seriously and work to improve their service in the future.

I recently had an experience with Plow & Hearth that left me feeling frustrated and disappointed. I was in the market for a specific product and found it on their website. The site indicated that the product was in stock, so I went ahead and placed my order.

After waiting for three days without receiving any confirmation or tracking information, I decided to check the status of my order. To my surprise, the product was on backorder. I was frustrated that the website had indicated that the product was in stock when it was not.

I decided to call Plow & Hearth to inquire about the status of my order. The representative I spoke with informed me that it would be almost two weeks before they received another shipment of the product. I was disappointed but decided to wait.

However, less than an hour later, I called back to cancel my order. To my surprise, the representative informed me that they had just received a shipment of the product and that my order was now in processing. They were unable to cancel the order, and there was no guarantee that the shipping department would receive the email requesting cancellation.

It has now been three days, and my order status still says processing. I am disappointed with the lack of communication and the fact that the website indicated that the product was in stock when it was not. I would caution others to be wary of Plow & Hearth's claims of product availability and to consider other options before placing an order with them.

I recently made a purchase from Plow & Hearth on 09/02/2020 for a statue. I received an email confirming my order and was informed that the estimated shipping date was 09/04/2020. I was excited to receive my purchase, but unfortunately, I did not receive anything until 09/30/20. I decided to call and check the status of my order, and to my surprise, I was informed that the vendor did not have the item in stock. I was disappointed that no one had bothered to send me an email to let me know about the delay.

I was informed that the lead time in shipping was 20 days, and I would receive my order in the third week of October. I decided to wait patiently, but towards the end of October, I received an email stating that the item was out of stock. I was given the option to choose something else, but I was not interested in anything else. I decided to wait until the 30th of November, but still, I did not receive my order.

I decided to call again to ask for an update, and I was informed that the vendor did not have the item in stock, or they were not sure if the vendor had it in stock. I was frustrated with the situation, and I asked to speak to someone who could deal with the situation seriously. A lady named Jill came on the line and told me the same thing. She promised to check with the vendor and call me back in a day.

However, there was a new twist to the situation. I was informed that the lead time was 20 days after the vendor received the items from whoever. This meant that I still had to wait for an unknown time frame. I was disappointed with the service I received from Plow & Hearth. I wondered why they would deal with such a vendor as a company. It was a sad operation, and they needed to get with the pace of the fast-moving world or close the door and do something else. This was not their cup of tea.

I gotta say, I'm pretty disappointed with Plow & Hearth. I ordered some furniture from them way back on July 12th, and it's still on back order. Like, seriously? What's the hold up? It's been weeks! I'm starting to think they just don't care about their customers. It's a real shame, because I was really looking forward to getting my hands on that furniture. But now, I'm not so sure it's even worth it. I mean, who knows how much longer I'll have to wait? It's just ridiculous. Plow & Hearth, you really need to step up your game. This kind of service is just not acceptable.

Plow & Hearth is a total rip-off! I ordered some furniture covers and they were not what I expected at all. The website made them look like they were made of high-quality material, but when they arrived, they were cheap and flimsy. I was so disappointed!

But the worst part was when I tried to return them. Plow & Hearth charged me a whopping $40 just to ship them back! That's almost as much as the covers themselves cost! I couldn't believe it. I felt like I was being scammed.

I will never order from Plow & Hearth again. Their shipping costs are outrageous and their products are not as described. It's just not worth the hassle. Save yourself the trouble and shop somewhere else.

Bought a patio table and chairs from Plow & Hearth for 1500 bucks. After a few weeks, the table top started warping and coming apart at the seams. The wood is thin and feels cheap. Not happy with the quality of the product.