Victoria's Secret
Reviews and Complaints

I started an online chat 1-13-16 and Bianca signs on. My subject question is: I want to see about having my order re-shipped. So, I type in my order number, customer number and order date so that she can pull up my information so see why I need it re-shipped. Firstly, she typed my name with lower case letters and secondly, she types "Bianca: why do you need it resent ?" So, I type back in all lower case letters because I am annoyed with her lack of proper punctuation and the tone of her typing, " it wasn't delivered to me". Then, I send her the tracking information. Thirdly, she has the gall to type, "Bianca: you didnt get it and you did not need to do that I can track it on my end
rita: that's why i sent you my info in the first place
rita: so that you could track it on your end to see that it wasn't delivered to me
Bianca: Ok looks like the package is on its way back to us and it will be refunded to you when we receive it "
I told her to have her supervisor call me, which I am sure that she won't. She also said that she is the only Bianca in customer service online. I am so annoyed with her. While I was online with her I called into customer service and they took care of everything for me. I am also emailing customer service to complain about her. Once I told her that I was complaining about her service she changed her tone, but too late.

The victoria's secret in the exton mall is a ridiculous store. I waited 45 mins to return something there were 3 registers and only 1 was open the wait took forever. The store was fully staffed it was a mess. You would think with so many associates standing around doing nothing they'd clean up. After my return was finally processed I went to buy an item. The sales associates were clueless I don't understand how they constantly ask if you need help. When you ask where something is they don't know. I even had the pic/description of the bra and the online ad. I spoke with 3 associates. These ladies don't know their own stock? The store was a mess! The victorias sales associate was aaliyah she was so rude and was extremely unhelpful. She needs to be retrained or fired. I'm never coming back and my friends aren't either we've been victoria secret shoppers for 15 yrs we'll take our business elsewhere. Ps clean up your store and fire useless associates.

Wellington Green Victoria Secret Store 1218 in Wellington, Florida..
This Manager Princess should not be working for you are have any authority over any employees or have any contact with customers...i was shopping in that storeva few days ago and i couldn't believe how she was treating the workers, which 2 of them had been working over 6 hours and haven't had a break or lunch not even a bathroom break...when 1 worker ask . She was ignored and after the worker asking 3 times for a break she Princess toild her she had to wait...even to use the restroom...1 customer asked why she treats her worker like that and she Princess told the Customer to mind her Dam business...i couldn't believe what i heard...just tonight i went back in the store to exchange something and this same manager was telling a worker that was ill she had to stay and finish her work...she talks badly to customers who are asking questions about the products you sell...if nothing is done about this manager Princess iam going to my local TV STATION and let them know what's going on in that store...i will know if this have been addressed..

I purchased gift cards from Victoria's Secret for the holidays for a total $200! Unfortunately I have been a victim of their fraud. I am unsure whether this may be a lack of their security protocols or an inside job. When the gift holders tried to used their gift cards they were at zero balance. Victoria's Secret refused to give me back my money!
Unbelievable! You would think "Victoria's Secret" being a big corporation (with mega models who are paid more than $15 million a year) would try to fix the situation immediately, but instead REFUSED to give me back my money! I've spoken to the store I purchased the gift cards from, their customer care hotline, and their corporate office and they insist that the company is not resposible for lost or stolen gifts cards, HELLO! I STILL HAVE THE GIFT CARDS IN MY POSSESSION! plus my purchase receipt to match each card! This is unacceptable and extremely disappointing coming from a store my family and friends constantly shop at. I will no longer be making any purchases at Victoria's Secret and I suggest the same to my friends and family.

Dec 24, 2016 the line to Victoria Secret is extreamly long. No one could figure which line was which. Employees were confused as well. Finally there was 1 line for cash only which I had, and I was doing an exchange for a smaller size.

After 30 min of waiting I finally get up to a cashier who then proceeds to tell me she cannot process my exchange because their system with Verizon is down. All I want is an even exchange for the exact same product, just in a smaller size. The manager hears me and steps in and says there's nothing she can do. I raise my voice to state this is an even exchange, plus i'm buying 2 more items via cash. She then says lower your voice and I said I am getting frustrated because no one ever said there were no exchanges being done after waiting 30 min in line. She then proceeds to throw the items and said get out of my store, I will not serve you and i'm calling security. I hadn't even done anything except raise my voice. This manager had no manners, was obviously frustrated, and took it out on me. I then went to another location in San Diego (UTC) and complete opposite treatment - found my size, found other items, called another store for me on another item. Complete night and day.

Someone needs to have management training 101 in the Escondido store.

I was on your website to purchase several PINK jogging sets for the University my daughter attends, Morgan State. I was confused as the school is not one of your selected colleges. I then proceeded to look for other HBCU and to my surprise they also were not included such as Lincoln University, Clark Atlanta, Spellman, Cheyney University and so forth. It is disheartening when myself and other parents who spend A LOT of money in your company do not see a reflection of our children in your products. Needless to say that I have decided to spend my money elsewhere as I do not feel your company has a balance of schools showcased. I hope this was an oversight and your company will correct this flaw. A company geared toward women (who are also considered a minority) should take extra effort to uplift, support and honor your consumers.

I had purchased a few pairs of undies and got home to see that the girl had failed to remove one of the security sensors. It took me a few months to take it back in and have it removed because I wasn't going to drive 30 mins out of my way just to have the sensor removed. While I was shopping this week I brought the pair of underwear to have the store remove the sensor...forgetting the receipt at home, but I had the card that I purchased them with. When I got to the front of the store the girl told be that I would have to go through the checkout line and have them take it off. I waited about 20 minutes in the line only to have the girl tell me that she could not remove it because it was a "Pink" item and would have to go across the hallway to the Pink store. I was very frustrated and as I walked out I stopped to tell the girl in the front what happened. Another employee next to her who looked like the store manager told me that the reason wasn't because It is a Pink item but because I don't have the receipt. I have returned items before and they were able to look it up with the card I used to make the purchase. I tossed the underwear to the girl and told her to keep them. I don't have the time to keep getting the run around for a mistake that they made! I am a very understanding person and I never complain. If the manager had just said that she was sorry that I had already waited in line it could have helped the situation, but they were all very rude and treated me as if I had stole the underwear or something. I get protocol but the fact that they made it almost impossible for me to have the sensor removed. I lost out on my money and time...very upsetting!

Question: Is it the protocol of VS to remove all race of people from a store if one person of that race is caught stealing? Please inform me so that I can stop purchasing and return all my VS purchases ASAP.
It is evident of a viral video, which I'm sure you have viewed that a store manager in Oxford, AL mall ask two black females to leave the store after another black female who was neither kin or affiliated to the other two, was caught stealing.
This type of action could cause a boycott of your store. I personally have already purchased several gift sets for Christmas but will return them ASAP.

I am writing regarding a complaint that I would like to file in regards to your Oxford, AL store where Faith is the store manager. There was an act of discrimination that recently took place in this store involving Kimberly Houzah. I hope to bring attention to this situation and the potential impact upon sales going forward if not addressed. I am a loyal customer who has spent, just in the last month, maybe $1000 between Victoria's Secret, Bath and Body Works, and Lane Bryant for the holiday season. However, the situation that recently took place in this store impacted my perception of your brand and my desire to spend further with the aforementioned companies. I connect with this situation as I am an educated, professional, African American woman. If this type of discrimination is allowed and not addressed, what does that say about your company and how I will be treated? I've been a loyal customer for some time and would like to continue this relationship. However, please take a stand and show that you value your ENTIRE customer base. I hope that you take my words into consideration. Please be a part of the solution.

I am extremely disappointed and upset that the secret rewards program will not be available this year. Why did Victoria's Secret decide to aggravate their customers by discontinuing the only thig that sames most of us money during the holiday struggles? This is horrible and needs to be reactivated for all the valued customers. More importantly, the fact that Victoria's Secret did not even bother to notify anyone of their selfish actions and is very inconvenient to all credit card holders.

on 11/28/16 I purchased over $125 worth of clothing/fragrances from the website, part of the cyber Monday sale was a free vs bag. When I went to check out the offer wasn't listed. on 11/29/16 I contacted customer service who stated that they had run out of the bags and that they weren't able to replace them with an alternate bag. When I tried to complain about it and have the situation remedied the customer service representative wasn't helpful at all, placing me on holds for an extended period of time and even checked with her supervisor who advised I was out of luck. I am very disappointed in the lack of empathy that vs holds for their customers. I feel if a company advertises something then they should follow through to make the customer happy! Honestly how much can a bag cost to make that they cant compensate the customer? I have lost all respect for vs and will be paying off my credit card and closing my account.

I have been a loyal VS customer for years, in fact so much that until now I have only wear bras from VS. which is why I am sad to say that because of the last 4 bras I have purchased I will not be buying from you anymore. I Within the first 3 weeks of having purchased my bras the middle strap broke on one. Thinking this was just a oddity I took it back and got a new one. I asked the clerk why it broke and she told me that with being such a large cup size 38D that I should avoid styles like that because they are not made very well and that I should buy a more expensive bra instead. I was taken back by her comment and was a little upset that the solution was to buy something more expensive when the bras I bought cost over $30 each. I spent over $150 on 4 bras. Well anyway that was just the beginning of my issues. Now I want to say that I NEVER put my bras in the dryer and they only get washed on gentle cycle in my front loader washer. This has seemed to work for well the past 10 years and my bras normally last a really long time well over a year, with no problems until this past purchase. So I already told you that I had to take back one bra, then another snapped in the middle. I should have taken that one back too but decided I would just sew it and go on with my life. Again this is something I would have been ok with but something else happened that has never happened to any bra I have purchased not to one but to 2 which is the final straw. My straps started fraying. FRAYING! There is no way to fix this, and I've had them too long to return them. My boyfriend who was the one who took me shopping for my bras to begin with cause I was reluctant to spend that kind of money at that point, was pissed about it and told me I'm not to buy from you anymore either. I am telling you this because I think you should know that your quality has fallen so much that a once loyal client will no longer be yours.

Hi I went to New York last week for 5 days I went in to your New York store on 5 the Ave and spent over £200 to come home and find that my bank account had been cloned and over £700 was taken from my account !
I only used my bank card in your store and it's the only account that was cloned !
I just wanted you to no so you can look in to it has also caused me problems with having to wait for my bank accounts to be sorted and direct debts not going out of my account also having all my bank cards stopped and waiting for new ones to come threw
It's just put a sad note on a great break and it's a shop that I like to use

Victoria's Secret store located in Santa Rosa Mall, Mary Esther, Florida has hired a male employee that has been arrested for Domestic Abuse and has been admitted into the Psychiatric Hospital twice. He also has a trespass Warrant from another store located in the mall. It is obvious you have very low standards of the caliber of employees you hire. I will be happy to take my business to the location 18 miles away as long as he is employed there.

Ordered some lingerie from Victoria's Secret website! I always went to their stores but this time I decided to order online and the whole thing was a nightmare! I received an incorrect size order and when I contacted customer service they said that there was nothing they could do and said that it was actually my fault that I picked the wrong size!
I ordered online because I really hate our local Victoria's Secret store. Employees there are rude and nasty - I hate them! But I really love VS products, so I decided order from their online store. Well, I must say that their online customer service is as horrible as their store staff. Messages were written in rudely manner and they refused to help! Terrible!

The Victoria Secret at Destiny USA mall in Syracuse, New York are really racist and discrimanated against me at the store while I was looking to make a exchange earlier today. I received a set of Victoria Secret sprays and lotions for mothers day, which I did not like ( love spell). I carried the items I wanted to exchange in a plastic bag. While I was looking for one of my favorite scents at the store a associate came up to me asking me if I wanted a shopping bag for my items that I wanted to return, as a former retail worker I know that when a associate ask do I want a shopping bag for the items that is in a bag they assume that you are stealing. Being a African American women I felt like I was really discriminated against and I was suspected of stealing and what is sad I was with my son while they approached me and ask me such a rude and disrespectful question and had the nerves to kick me out of the store. I do not think that it is right to assume that I am stealing and walk up to me asking me if I want a bag for my already purchased item as a way of saying that I am stealing and I need to pay for them because I work a full time job and go to nursing school full time as well. To assume that I am stealing in front of my son at that deserves a law suit. I will not tolerate this act at all.

I need to receive a store credit for the inconvience and for being kicked out of the mall and the store because the associates suspected that I was stealing when I had my son. Who in the right mind will steal with there child. I do not have time to ever go to a shopping mall and when I do have time to make a exchange for an unwanted item I was suspected of stealing and was asked to leave the store and the mall after standing up for my self and the terrible services that I have receive. Because of that I was unable to go to other stores to buy my son clothes for his birthday. I will find a way to sue Victoria Secret because of this terrible encounter. I need a $100.00 gift card from this store.

I love this company and I am devastated. I easily spend 1000s of dollars here every year. That is going to end permanently if this problem is not resolved. I got a bunch of secret rewards cards for myself and my family. We got beauty items that ended up causing a bad skin reaction on me and weren't my families first choice of flavors either so I called the company and someone put me on hold talked to the beauty department and got back on the phone and told me to send them in for an exchange. I did. And I sent them the receipts. $400 in products have disappeared and no one has notated a thing but a pair of leggings in that same box got refunded to me. So where's my stuff? Ashley E offered me a measly $50 which isn't even CLOSE to being acceptable.

When you go to the Victoria's Secret website, you see really cool pictures, beautiful clothes and models. They are actually putting all their money into this, to make you waste your money. I also fell for it. I've ordered several items from this website and when my order arrived I was extremely disappointed! Things I received looked nothing like pictures! I thought that ordering from this company would be safe because they are well know! Well, I must say that this company is not trustworthy! It seems like all the girls on their photos wear high quality clothes, and that things their customers receive are just poorly made copies. Never again!

I purchased over $150 worth of merchandise from Victoria's Secret about a month ago and received nothing yet. Called the company numerous times and never received any explanations. When I ordered I used their tracking system, but then something went wrong and I cannot use it anymore, and I have no idea where my order is. Finally I received a message from them saying they resent my order, but of course I had paid extra for shipping. I still haven't received the package. Better avoid this company and save your money.

I purchased a gift card as a Christmas present for my sister. When my sister tried to use it, the cashier told her there was nothing on the gift card. We contacted the customer service and they told that card already had been used. We claimed that we never used it before, but they said there was made an online order with it. But my sister never placed any online orders! We asked for help, but their agent told there was nothing they could do. We decided to go back to the store and try again, but the same thing happened. Cashier said they often have problems with gift cards, that she is very sorry, but there is nothing she could do to help us. We were very upset. Don't buy gift cards from this company, it's a big risk.