Victoria's Secret
Reviews and Complaints

The employees here were so incredibly rude and have no idea what they are talking about. Everytime you ask them a question they just say they don't know and stare at you?! Makes no sense! Then you ask for help and they put a finger in your face telling you to wait! For how much customers spend here (personally over $200 everytime) to be treated this way is horrible!

I did a live chat with regard to the 2 items above as they are faulty and was given 2 email addresses to complain to. One came straight back and said they couldn't help and over a week later I've had no response from the other. Please see a copy of the email:
From: [removed][mailto:[removed]@ntlworld.com]
Sent: 10 November 2018 09:07
To: '[protected]@VictoriasSecret.com'
Subject: Faulty Items

Good morning

I have purchased many Victoria Secret Pink items and been very pleased with the quality and how they wash and wear. However last month I bought the Campus Sherpa Lined Pullover in red and Pink Cotton Leggings and within 3 wear's and washes they have both started to develop bobbles on the inside of the arms and the back of one of the legs. I have never experienced this before with any of the hoodies or leggings some of which I have had for years and I must say I am very disappointed.

I did a live chat and was told to return them to the nearest store but this is 2 hours away from where I live so is not really an ideal solution, I can provide a copy of the receipt and photos of the problem.

Thank you in anticipation of your assistance in this matter.

Kind regards

[removed]

The 2 items cost nearly £100 so I find the service seriously substandard.

I have been buying Victoria secrets since i was old enough to get a bra. i am second out of 5 girls and all have shopped company. i have 12 bras that are all bad down to my last bra.. all are push up and all have broken under wire on right side. they all snap. then i took back to the store and the ladies would not help. $59.95 per bra. am a single income mom of two, one is a 22 year old daughter... i wash them as told don't dry in dryers. but still brake i need help.. i am $719 in the whole and have to get new bras . i need your help on why your company says satisfaction guaranteed and yet i am bra less.. How does this get fixed

I went to my store today 10/27/18 for the 19.95 Joggers that were on sale. The sales associate said all joggers were 19.85 and she was waiting on some to come out from the back. They were the black with cheetah joggers. Priced right st 54.95 and she said they were included in the special. So people grabbed them only to be reprimanded and taken away. People thought we were stealing ! The employees looked at us as we were doing something wrong. We did nothing, they did. I feel we should of been able to purchase them at the 19.95 price. That was so degrading and humiliating. It makes me think twice of this brand

On 10/07 I placed an online order. I forgot to updated to the correct address. I use live chat immediately right after the order placed. I for got my order number but I use my account. One of the online representative asked me for my credit card number, order amount, items purchase and the updated address. At the end of the conversation she told me "Thank you so much I already updated your address for this shipment". 2 week and half later I still haven't receive my order I go online and check. Look like it shipped to my old address again. I contact VS through live chat again. The representative name Lane B saying that the reason why the address doesnt ship to new address because I didn't provide the order numbers. She just offered me a bunch of useless solution like sorry all the items you want is sold out, offered issue full refund but need to return the item. Now I need to drive 1hr and half go back my parent home to pick up a package. This is such as mess and such a wasted of my time. I would have just cancel my order that day it wouldn't be so much trouble like now. The representative just lied to me regarding updating address. If they are not willing to do the job, they should have let me know instead of take my personal information and not do the work. I will never do any online shopping through VS again.

When I first became a Victoria's Secret customer, I was able to buy x large shirts that are long sleeved. I like wearing very baggy clothing. I am a size small, but larger clothing is just much more comfortable for me. I also don't understand why that size was taken. Both my sister and mother are a lot larger than I am, and need those sizes. It is not fair that a lot of people now cannot shop there due to this. Also, I buy size large underwear boy shorts, and I am a size small in joggers. So how is someone who buys size large joggers supposed to fit into large underwear? I could buy a medium, but again, I like larger sizes. It seems like the sizing has changed in underwear too. Please bring back size x large, it's only right that you do so.
Thank you for your time, Natalia Kostruba

Tried this Pink Detox Time clay face and body mask and it left my skin burnt. I had it on not even two minutes before I had to run and wash it off. My nose started bleeding not to long after. Why's this even being sold? I never have a problem with face masks before trying this one. Now my skins left red and blotchy. My face is really swollen and irritated under my eyes. Adding pictures with this.

I was trying to use my 20 off 50 rewards card before it expires so i ran to the store afterwork on the last day. Most of the ladies are really nice and helpful like usual until this blonde new girl came help me check out. I've shopping with VS for YEARS i know we can combine 20% off one item when we use the $20 reward card. When I was trying to figure out what coupon to use this girl gave me dead stares the whole time and she told me I couldn't combine any discount coupon which is unheard of cuz i have done it million time both in store and online. I end up not using it cuz it's just not worth it. When I got home I checked it online ALL my coupons went thru but I have no interest in buying yet another $100 just for free shipping. If you don't know your company's promotion, please don't pretend you do .

My daughter received a shirt and wanted to exchange it. The worker was very abrupt and started typing things into her computer. All i asked was what is the value of her shirt so we could make an exchange. The worker starts packaging up the shirt and says she cant tell us what the shirt sold for and she would send it to headquarters and they would email us. I never agreed to having it sent away and when i questioned the worker she said that is how things are done and started talking to the cashier next to her and that worker also said that is how its done. I felt like i had no choice because we couldn't keep the shirt as it was not age appropriate. All we wanted to do was exchange it.
So now my daughter has no shirt, i have no email and no store credit. She is just out the undisclosed amount of money for the shirt? I have been back to the store to ask about it and no one can help because we dont have the email. PLEASE HELP.

I just got off the phone with a lady named tanisha. She could not of been more unprofessional and came up with every excuse in the book instead
Of trying to help me. I had updated my address in July when I moved and have not received any statements or coupons. I had my birthday in August and received nothing. I spoke to a lady in another department and she said nothing had gotten updated for my address it was all returning mail to them. Very frustrating. She was very kind apologized and resent my birthday coupon and July coupon. She then said she would connect me with Victoria secret representative to check on
Any missed promotions or coupons from then. She transferred me over to tanisha and it was a horrible experience she told me she did not communicate with the marketing staff that no one can
Reach them in regards to sending me coupons. That it's too late I missed them. She didn't care at all about my long term membership with Victoria secret. So I will no longer be giving my money to
Victoria secret. Horrible experience and for someone to not care at all. Her responses were unbelievable.

I took my granddaughter to the Milton Keynes store of Victoria secrets. I was very impressed by the customer service and friendliness of the whole team. We asked for a bra fitting service for my 13-year-old granddaughter who had previously been measured several months ago at Marks & Spencer at that time she was told her bra size was 32B. Keira visited the Victoria Secrets Milton Keynes store on the 21st of July 2018 and her bra fitting was carried out by Meg P. It was recommended that Keira had lightly lined pink size 32DD. We were surprised by this given that she is only 13 years old however we except that she is growing fast! We purchased three bras from the store and again all of the staff were very helpful. However since, the visit Keira has not been very happy with the fit of the bras and therefore last weekend we visited Marks & Spencer‘s once again to re-check the measurements. We were astounded to find that not only was Keira not 32DD, she was in fact still 32B!
Whilst I appreciate that sizes differ from store to store and brand to brand the overall sizing should match. I now feel that the excellent customer service we received at Victoria secrets is completely undermined now that we understand measuring/fitting service was incorrect. This also means that I spent in excess of £70 on products from the store which are incorrect. I would appreciate your feedback and thoughts on the incorrect measuring that your team carried out. I look forward to hearing from you

I am very upset Victoria secret underwear I bought over $200 worth of underwear from Victoria's Secret and I take very good care of my belongings when I washed then to where I put them in a garment bag on delicate and I hang to dry unfortunately all of my underwear are falling apart the material I never thought I would fall apart like that I would really appreciate if Victoria secret would refund me my money for this I know where that is no good .
I am just so disappointed I love Victoria secret .
Thank you for hearing me out,
Briana Ramos

I am writing today to forward my concerns & distress about My daughter Katerina. Katerina purchased the Victoria's Secret Fragrance Mist Brume 250ml in RUSH from Perfume Parlour at Oaklands Park in Adelaide on Friday 17/8/18. She used the fragrance on Monday the 27th of August before leaving the home for dinner around 5. During the evening she felt itchy and discomfort in the area she sprayed the fragrance Mist. On arriving home after a few hours once she removed her blouse she noticed she had come up with an allergic reaction, a very red bumpy rash looking like hives around the area she sprayed the mist. This rash continued to worsen over the night with itchiness and soreness throughout the night, keeping Katerina up. She jumped into a cool shower hoping this would help with the irritation and itchiness but had no calming effect at all.

On waking up the rash had spread and had become more red and lumpy looking with the itching continuing to be present. Once I saw the rash that morning I was very concerned about the look of it as it looked very raw and I knew straight away this needed to be looked at by a doctor immediatly.

I made an appointment with our doctor/dermatologist, Dr. Anthony Lau on that very day, Tuesday the 28th of August at his clinic Vitality Healthcare Medical Centre at 55-56/81 Carrington Street, Adelaide. On observation and examination of the rash he immediately said this rash is "Contact Allergic Dermatitis" which is a condition caused from applying perfume Mist, creams etc. He prescribed Katerina with a steroid cream "Celestone" to apply to clean skin morning and night and to take Telfast to help with the itching and irritation. He told us this would take seven to ten days to clear completely.

We have also spoken to Laser Clinics Australia about any treatments that could help Katerina with the allergic dermatitis reaction and we have been advised that laser light therapy treatments would help with clearing the rash quicker as well as preventing any scarring caused by continuous scratching which can lead to breakage of skin that can further lead to infection. This would also help greatly with the discomfort Katerina is experiencing and will make the rash look less red and sore. Each treatment would cost Katerina $99 a treatment and Katerina will need five treatments costing her $500 out of pocket. I am looking at making sure Katerina is not left with any scarring or skin condition so I am taking all precautions as she has never experienced anything like this before and she has flawless skin which I do not want to jeopardise in anyway, so I want Katerina to get any treatments she can to avoid this becoming a bigger problem.

This has caused Katerina a lot of discomfort and pain during this outbreak and has also limited to what clothing she has been able to wear to cover and hide it as others would feel intimidated to go close or have any treatments done through Katerina as she is a beauty therapist and she is in contact with people everyday performing beauty treatments on clients. With this she has had to go out and purchase new clothing to cover and hide the dermatitis rash so she has had to spend her earnings and be left with out of pocket expenses to cover an issue she would not have had if she had not purchased and used the Victoria's Secret Fragrance Mist.

No consumer should have to endure or go through this, this is why we put our trust in your hands and buy products thinking they are safe to use, furthermore, then having the out of pocket expenses to fix and repair the damages caused. This is not acceptable by us at all and want to have all expenses incurred by us to treat this dermatitis outbreak reimbursed back to us. I am utterly disappointed with this product and the pain and discomfort it has put my daughter through.

I am looking for a reimbursement of the price Katerina paid for the Victoria's Secret bottle ($20), a reimbursement for the medication she had to purchase to heal the dermatitis ($7.90), a reimbursement for the Telfast tablets ($12.00), a reimbursement of the doctors visit ($67.00), a reimbursement for all Laser treatments ($500), a reimbursement for five new silk blouses to wear over the next ten days (Katerina chose silk because she found it felt soft and flowy on the skin making it more comfortable to wear during the day with this condition), purchased at $95 each ($475) and liability damages for injuries caused from your product, Victoria's Secret Fragrance Mist RUSH.

I have enclosed photos of the letter from the visit with Dr. Anthony Lau, the chemisr Warehouse receipt for the purchase of the steroid cream Celestone, a copy of her bank statement for the purchase of the Victoria's Secret Fragrance from Perfume Parlour on the 17/8/18 and photos of my daughters neck showing the contact dermatitis rash caused by using the fragrance on the 27/8/18.

I have not included any website of Victoria's Secret or any city location as I can't find a Head Office Location or phone number, hoping you can help me with this.

Could you please get back to me asap through any of my contact details below:

Aliki Kontoutsikos. (Mother of Katerina Kontoutsikos)
P.O. Box 1680
RENMARK. S.A. 5341.
AUSTRALIA

Email address: [protected]@bigpond.com
Mobile No: [protected]

Please implement a no-pets policy in all of your stores! It's ridiculous when I'm shopping for women's lingerie, which is very delicate, then I turn around and see a huge dog in the store! I, along with many other people, am extremely allergic to and extremely afraid of dogs! They should not be allowed in stores! Pet owners should stop being obsessed about their pets and should be able to leave their pets at home or tie them up outside, as they used to do! Nothing prevents dogs from sniffing the merchandise! Shopping should not be a frightening or uncomfortable experience! All customers should be comfortable, and I most certainly am not! Please implement "No Pets Allowed" in all stores!

My daughter shops here a lot. I was so disappointed when she wanted to exchange her shoes for the exact same pair. She did not have her receipt so I ask what about an email she told me no they couldn't. She also said the shoes were worn and that it would be a ten dollar damage fee. I explained that she never wore the shoes and the young lady called another associate up to the cash wrap. They gave me a really hard time. Well before I got to the register it was another customer in front of me and she was making a purchase and she wanted the free duffle bag with her purchase but she was ten cents short and they adjust the price so she could get it. I thought how unfair is this all my daughter was to exchange and they are giving us a really hard time. So I told them that I would just bring my card back. I ask the young lady for her name and she told me that I didn't need her name but I could speak to a manager. The manager came and I explained everything that happened to me and she did apologize and exchanged the shoes however it did bother me because I bring my daughter here to shop all the time and we were treated unfairly.

To whom it may concern:

I was never emailed a notification that my account summary was ready; therefore, I was late on first payment. I remembered to make my second and what I believed last payment only to be notified almost three months later by a call saying I had $53 in late fees. I called customer service and was given no assistance (The total of purchase was $67.)
I logged into my account when I made my second payment and saw my balance of $38. No notification of any late fees otherwise I would have paid it then. I use to receive paper statements and suddenly it had switched to paperless. I was late on the first payment because I never received an email from Victoria's Secret. I have been an account holder for over 10 years. $53 may not seem like large amount for some but to me it is, at this current time. Not to mention how it will affect my credit.

I will never set foot in a Victoria's Secret again. My mother had decided it was time for me to have a more mature set of bras and panties (ones without cartoon characters and things of the like), and we were both excited to explore and make some purchases. I had been saving for months and my mom made a big deal out of the whole thing. We laughed our way into the Christiana Mall of Newark, Delaware. Giggling we walked into the store, only to be greeted with disgusted looks from the two women that I assumed to be customer service. Upon seeing us, they grimaced and began to back away from my mother and I towards the dressing rooms. Turning slightly to grab random things, they began to whisper to one another as they folded and moved more quickly away from us. My mom turned towards me solemnly, blaming herself (being a larger lady with a G cup). I knew that it was wrong and I have not patronized the store since.

There is never any of the regular panties in size SMALL at the glendale galleria in glendale ca location in my city. Why are small sizes panties never in stock at this location? its beyond frustrating and inconvenient to use your stupid setup of website when u cant even see whats in your bag clearly BECAUSE OF THE STUPID SIDE WINDOW USE HAVE ON RIGHT SIDE OF SCREEN and use all coupons in 1 transaction online. The live chat person was absolutely useless in helping me to get my order placed quickly it took way too long to place my order so I cancelled after spending 20 min looking for the items and trying to figure out how to use all these useless coupons use send ME which I apparently cant use in one transaction but i can in the store.

I would have never ordered online if u would stock small sized panties at the glendale galleria location. everytime i go into this store they are out to small sized panties. this is ridiculous. I am very angry that i wasted 30 minutes of my busy schedule trying to order a few items from you that you should keep in stock at the store level. I am absolutely angry that after all this time and energy trying to place an order i am walking away empty handed cause i cant use my coupons in one transaction! who has time for this kind of nonsense!

Today 8/5/18 around 1pm in the Hagerstown Mall, MD Victoria Secret Store. I was told by a sales rep that running a promotion if apply for an angel card I would receive $25 off my purchase today. I applied for the card at the register then was ask to go around to the desk to get on the phone with card agent. Gave him some more info and then she came back to the register to say it would take 10 days to process and I would receive my coupon in the mail if approved. This happen to another lady beside me. too. I have an excellent credit rating and was just approved at American Eagle 30 mins prior to this transaction. In the 25 years I have applied for credit cards on the spot I have never been turned down nor had to speak to a credit card rep. To me this is insulting considering my credit score is excellent and make over 114, 000 year. I personally thank this is scam to get customers to come back to your store to buy more items and am thinking about reporting it to the Better Business Bureau. I should not have been put through this insulting process. I am very unhappy. If my daughter did not want a PINK backpack so bad I would have voided my whole purchase. Plan on never shopping there again.
Very Disappointed in this process
Tonia

Erin an employee at Cerritos center was the most unprofessional person I had to deal with. His last priority was to help customers, he got irritated when asked for help. He was more interested in outside activities. He was folding panties and didn't want no one to unfold or touch anything. I felt disrespect by his tone of voice when responding to my questions. He has no idea what customer services is all about, he can't even engaged or make a connection with customers .