Viking River Cruises
Reviews and Complaints

We are very unhappy with Viking Cruises. We've had two previous cruises with Viking and were very satisfied with them.

Because of the Coronavirus, Viking, in early March, offered a 100% voucher for European cruises setting sail in March and April 2020. We were being proactive and using the voucher, we booked a similar, but two days shorter cruise for March of 2021. Now, on March 12, 2020 Viking is offering a 125% voucher for their cruises.

"Passengers with reservations for cruises set to embark Thursday through April 30 will receive a full refund or a voucher for a future booking at 125% the paid amount. —Sara Salinas"

I called Viking today, March 13 to see if we were eligible for the 125% voucher and the representative said no! Thus, we are taking a similar cruise of the Adriatic but it is actually two days shorter for an additional cost of $471.

It seems if Viking is really concerned about customer satisfaction, we would be eligible for the 125% voucher. Being proactive, we feel we are being short changed and we are not satisfied customers. 

Minimumly, we feel the $471 should be waived.

Mark and Varilee Koker
N8120 Clear Water Drive
New Lisbon, WI 53950

[protected]

We had the Elegant Elbe cruise booked for July 2020. It was booked in October 2019. I had until March 20th to cancel and only lose $150 each. I have no problem with that. It was not a concern because we had no plans to cancel what would have been our 8th Viking cruise. That is until the coronavirus started spreading around the world. After much long consideration we reluctantly decided it was probably best to cancel. $300 is not worth catching a deadly virus. We are to receive our money back minus the $300. Though I believe that is fair under normal circumstances, I don't believe it is fair when it is due to a world wide health threat. I know Viking is also concerned about it because I received the email explaintng their position. I think their offer for people to cancel is generous on their part if you are able to be sure you will be able to use the vouchers within 2 years. I am 73 withsome health issues. I fully expect to be around for a few more years but one never knows. As soon as this virus threat goes away we fully intend to rebook another cruise with the same money. Probably the same cruise. I just want to be in control of when that happens and not be governed by deadlines on vouchers. I guess I just feel that Viking can bend the rules if and when they choose as evidencded by the cancellation period extension with a 100% refund in vouchers. I think the 100% refund should also apply to us that qualify for the dollar refund. Thanks for your consideration.
Best Regards
Bob Larson
booking #5792717

I booked our trip well in advance. We set up the air travel at the time of booking. We even purchased the Air Plus. We paid the fees in full the end of January. Today, we were notified that the airline had changed the first leg of the flight and the layover was too short to make the connecting flight. When I called Viking Air Travel, they told me it would cost me an additional $291 per person to get the next best flight and that the next best was not available to me, even though I could see open seats on-line. I told them that did not seem right, since the airline had changed the flight, and that I would reach out to them.
I called the airline who told me that they would reschedule me on the flight I wanted at no extra cost, except that Viking had never ticketed the flight (even though I'd paid in full).
So I called Viking back and they said that they don't normally ticket until we get within 70 days unless I tell them to and that, if there are any changes after the flight is ticketed, there is a $350 charge. I had not been advised of any of this. I assumed the flight had been ticketed when I paid my money. There were several excuses why they could not get me on a flight that I found acceptable, so I will try to escalate again tomorrow.
It does not seem fair to me that the airline changes the scheduled flights and I now have to pay an additional $291/person to get an acceptable flight. Quite frankly, the whole air travel and ground transfer thing is a real weak point for Viking, as that did not go smoothly the last time. If I could find a telephone for their corporate offices, I would be calling them.
I've given Viking nothing but glowing reviews to this point, but that just changed. My advice is to make your own air travel plans. You'll be on your own for transfers to/from the boat or hotel, but you'll be happier in the end.

I previously filed a complaint on this site in reference to booking number 5013849. My wife suffered a serious major medical emergency requiring surgery and we unfortunately could not embark on our previously paid in full trip chateau rivers and wine to Bordeaux, France. This site is saying my complaint had been resolved because customer service failed to repeatedly contact me. This is a total false assertion. The matter is not resolved. I did send multiple emails and madeultiple calls to all Viking management officials. No one at Viking management ever had the decency to call me back. I respectfully request reimbursement for the total amount paid by my wife and I for this trip. My wife's illness was very serious and her surgeon has sent nevessary documentation to Viking customer service. The suggestion that my complaint has been resolved and that they failed to contact me is a total misrepresentation. I was told refunds and vouchers for the amounts I previously paid would be mailed to me.by customer service. These have never arrived at my home. This matter is not resolved and my complaint beginning on October 4 has never been addressed by Viking.

We were first time cruisers on Viking. The cruise director announced that there would be a party for repeat cruisers one evening and also said that first time cruisers were not invited and could go play board games in the library while the party was going on.
Hardly the way to make first time cruisers feel welcome and apparently did not care about the possibility of repeat cruising. These cruises are expensive and we expected to be treated well. We were not.

Our boarding passes from Santiago to Miami, Fl are attached.

We, my wife Judith Norton and myself Robert E. Norton took the Viking Jupitor cruise from Buenos Aires to Santiago on January 7-24th. Our booking number was 5764649.

We were on an economy flight AA 931 to Buenos Aires on January 6th and found it very uncomfortable for persons our age. So during the cruise, I asked one of the Guest Services agents to see if the could book our return flight from Santiago to Miami in the Economy Premium section and after checking with AA they said they could at for an additional charge of $110 per person. I asked them to do so and we were charged for the extra costs on our Viking Cruise Ship bill.
However, when we got on board at Santiago for Miami, we found our seats were still in the Economy section (see attached boarding passes). The flight attendants said they could do nothing at that point but that I should contact Viking. Hence, I am asking for a refund of the extra costs for which we did not benefit. Thank you for your help.

We called to cancel 145 days before the departure of this cruise due to the pandemic virus in China. We spoke to several associates about this.

Viking has chosen to not make a decision on this cruise until March 20, 2020. Their decision could be to cancel this cruise or change the itinerary. One major portion of this cruise is embarkation of the cruise in Wuhan China. This location is indefinitely closed because of the seriousness of this pandemic. The date that Viking will make a decision on this cruise is beyond our cancelation date.

Viking has stated they will refund all costs except the $100 each booking fee and the $50 air plus charges. We believe Viking should refund that cost also because at this point they can not guarantee they can provide agreed upon services.

We spoke to several customer service people and supervisors and received the same canned speech of this is Vikings unwavering policy. We are repeat customers to Viking and also have recommended Viking Cruises to several of our friends.

If this is their policy no matter what we do not feel they deserve accolades of great customer service.

The only desirable solution to this complaint would be to receive a complete refund including the booking fee

Have decided to book this river cruise with a pre- extension in Instanbul. On Viking website it states free companion flight and complimentary silver drinks package on certain dates (plural). Our date selected 28 May, 2020 was not included. I find this false advertising and a hook to get people's attention. Viking cannot advertise this for certain dates and just have it available on one. It also smacks of agents cherry picking which clients dates to give this offer. We are considering not going ahead. Would appreciate advice.
Rina Bonner

I and my Wife took the Grand European Viking Cruise from Budapest to Amsterdam started from Nov 14 to Nov 28. One night I ate some seafood in the dinner but feel sick after the eating. I tried to complete the tour but can't make it because very uncomfortable due to sick. I didn't bother the cruise members but decide to leave the Vali ship on 11/23/2019 and return home for help. I wish you can return my cruise fee and gratuity as I paid my own ticket to back home, even lost the flight connection and delay another 12 hours to back home. (Total 28 hours to get home). This is an unpleasantness cruise experience to me. My name is [removed]. [protected]@gmail.com

Booking #5060647, originally booked May 22 2018
We booked a Viking Alaskan Cruise 2 years in advance, to sail June 5th, 2020. We are loyal customers and have taken 6 cruises, ocean and river. We recently received notice that the itinerary had changed for our Alaskan cruise and would no longer go to Skagway but would go to Wrangell instead. We researched Wrangell and determined that it was a big loss to us, so we called to see if we could go on the next cruise with the same itinerary (including Skagway), same month, and same category that we originally booked, at no extra charge. We had already checked to see that there were still rooms available and we were told by Matt Doyle, a Viking representative, that we could make the exchange for no extra fee. Then when we received the e-mail invoice, it said we owed $2400. I repeatedly called the rep and left messages, as well as emailed him, but he never returned my phone calls. So, after making many other phone calls, sharing our story, Viking told us that even though the rep told us it was possible, it wasn't, and furthermore, Viking doesn't honor verbal contracts! So, I asked them, "Why do you have a recorded line? What difference does it make if you aren't going to go by your word?" If this is not worked out, then we will no longer cruise with Viking and will tell all of our friends to do the same because apparently Viking no longer cares about customer service! So Viking will refund our money and in the meantime, loose yearly cruisers for $2400! What kind of math is that? Thank you for researching!

RE: Booking Number: 5520474, Lillian Mary Horn & Victoria Lynn Anderson
Ship: Viking Vidar
Cruise Name: Rhine Getaway
Cruise ID: VDR191010
Cruise Dates: October 10 - 17, 2019 w/2 day extension in Amsterdam
(We booked this cruise in April, 2019 and had it paid off in May, 2019)
To Whom it May Concern:
This complaint is in regards to my purse being stolen and the condescending way the administration of the Viking Vidar Ship handled it. I will set out the timeline of events, as well as conversations between myself and administration and my traveling partner's conversations with administration.
1. On October 13, 2019 (Sunday), we went to Heidelberg for our excursion. It was a beautiful day and the tour was amazing. We did some shopping and then the bus took us back to the ship. I had trouble finding my re-board pass in my purse and was digging through and finally found it and gave it to the front desk for re-boarding.

We had lunch, and then went to our cabin to rest up a bit. We then went into the lounge. There was no one in the lounge at the time except for a service person named Monika. Victoria and I sat and talked and looked at the pictures we had taken that morning. One other elderly lady came in and sat 2 rows behind us on a couch and propped up her legs and had papers on her lap and was writing. From the beginning of our cruise, Monika was the only person on board who was not friendly. She had a look of contempt towards passengers and rarely spoke or smiled. She definitely didn't appear to like her job or what her role was on board the ship.

After a while, I popped up and said let's go up to the roof-top deck as we had not been up top as yet on the cruise. So, what I didn't realize is that I left my purse and my vest on the couch as Victoria and I went up to the roof-top deck. We were only up there 10 to 15 minutes when I realized I left my purse downstairs! So, we rushed back down and it was gone. Vest was gone, purse was gone. As I said, there were only 2 people in the lounge. When we got back down, just the lady on the couch was still there in the same position.

Of course panic ensued. We looked all around the couch and found nothing. After looking around with panic, we asked at the bar in the lounge. There were 2 people behind the bar at this time. A man and Monika. Victoria asked them if they had found a purse on the sofa and Monika rudely replied no and that we needed to go to the customer service desk. We had our suspicions that she knew more than she said but didn't voice them to each other until later. We then went to the front desk to see if anyone had turned it in. The administrative desk said no and that they had not had any kind of incident on board for over 9 years and someone would probably turn it in. Luckily our passports were in our room safe. However, I had my driver's license, credit card, American cash and my Euros were in my purse which basically left me with nothing! We spoke with the Vidar General Manager Americus (not sure of the spelling) and his Assistant Manager. Victoria asked whether we should cancel my credit card and they said no and to wait until morning to see if someone turns in the purse. Several times they indicated that there were mainly elderly people on board and no children or teens and most likely someone would turn it in.

It was an intensely emotional night for me. I couldn't keep the tears out of my eyes. I didn't want to eat in the dining room that night so we ate in the small dining room, the Aquavit Terrace Room. I am sure our waiter that night noticed as I had to keep dabbing my eyes with a tissue throughout dinner. Not sure what I was going to do, Victoria told me not to worry that she would share her Euros with me and we would put things on her credit card until we got back to Denver. (Victoria lives in Austin, TX and came to Denver to travel back and forth to Europe with me.)

Neither of us slept that night. I was praying like crazy and so was Victoria. It made us both nauseous to think that someone would do something like that on a ship of 195 or so passengers. We had met some nice friends on board and they were very supportive. We had told the 2 couples that we dined with about the incident. Soon after, word spread and strangers were coming up to us with their support and wondering if one of the staff had done it. Jody, a friend on the ship asked about Monika also since she and a few others
onboard had noticed her rudeness towards the passengers. I conveyed our suspicions but of course we had no proof.

2. On October 14, 2019 (Monday), Scenic Cruising down the Rhine towards Koblenz. It was a beautiful day cruising on the river. That morning we stopped by the desk and said we needed to cancel my credit card. The Assistant Manager said I can't believe you didn't do this right away yesterday! Victoria told him that we didn't do it yesterday because he told us not to and to wait overnight in case someone turns it in! What a manager. One of the other desk workers led us over to a ship phone so we could call my credit card company and cancel my credit card.

Beautiful castles and villages lined all the way on both sides of the river. Most everyone was on the roof-top deck taking photos so we took pictures from within the lounge. I was on one side taking pictures and Victoria was on the other side. We did go up top when we were getting closer to Koblenz so we could get some good shots of Marksburg castle. It was pure craziness up on the roof top deck. People and chairs were everywhere. It was sunny and quite windy and chilly. We got some good photos and then went down below. (Note: realize this: the roof-top deck was crazy with people and chairs everywhere.) Our friends, Jody and Jeff Stege told us they went up top after we reached Koblenz and the winds had played havoc with the deck. Chairs were lying all over the place from the strong winds. Nothing was in order.

We had gone to the customer service desk several times to see if anyone had turned in my purse and vest. Absolutely nothing was turned in. I was sure someone just emptied my purse of its contents and threw my purse in the river. I was so upset and I went downstairs after lunch to rest. Victoria said she was going up to talk to them again. This is her account:

Victoria: After Lillian went to rest, I went upstairs to talk to them again. I asked them if they had looked into speaking with staff and those who were in the lounge the day the purse went missing? Namely - Monika. I spoke truthfully with them and they said maybe she left her purse somewhere else? I told them firmly that I had been with her the whole time and she had to dig into her purse to find her re-board card to get back on the ship at Heidelberg! I said firmly: "The purse is on the ship." Americus said the ship had tons of cameras. I said Great! Can I see them? He said they showed nothing. I said how can that be? At that point Lil came back from resting and they proceeded to show us the cameras. What a crock. The Assistant Manager asked me to step back so he could put in his password. I said sure. I said that I had worked for the United State Court of Appeals for 23 years (now retired) and I knew a thing or two about passwords. At that point Americus got a weird look on his face. He was able to pull up the cameras. Then they showed us the camera that was in the lounge. This was ridiculous. The only camera angle they said they had was over the piano! That's what they showed us! A camera angle on the piano! I said you have one of the busiest rooms on the ship, where most everyone gathers, and you have ONE camera angle and it's centered on the piano? They came up with some stupid story about where a woman sued Viking because the camera angle showed her husband making out with another woman in the lounge so they switched the camera angle to just cover the piano! That was the stupidest story I had ever heard. So many lies were told to cover their you know whats. I couldn't believe professionals would behave in such a manner.

Arrival in Koblenz: The ship's free excursion was Marksburg Castle which had a D for Demanding. We had not planned to go on this excursion since it exceeded our physical capabilities. We have gone on every other free excursion offered and steps varied from 6, 800 to over 10, 000 according to my fitbit. We handled those fine, but didn't feel we could handle all the narrow steps up to Marksburg Castle. We had signed up for the Moselle Wine Tasting which we paid for. We were both so down in the dumps that we bypassed the Wine Tasting and basically just wasted the money we had paid for the excursion.

The winds had died down by late afternoon. The temperatures were mild. It was a nice day outside so Victoria said let's take a walk outside the ship and go check out the Kaiser Wilhelm statue and the Romanesque Basilica of St. Castor. I mentioned it felt so strange without my purse and Victoria said, ‘well let's get you a purse'. We walked off the ship and took a walk around the monument and then came upon some little tent shops. We stopped and I picked up a small purse that I could put my phone in and some tissue etc. Victoria bought it for me. We then walked by the Basilica and took some pictures of the area. Neither one of us could achieve any joy. We just were going through the motions and wondering how we were even going to enjoy the duration of our cruise!

After returning to the ship, Victoria said let's go up to the roof-top deck to get a few pictures of Ehrenbreitstein, the Fortress of Koblenz. We didn't realize another Viking ship had docked right next to ours so the view was somewhat blocked. Anyway, we walked up the stairs and all the tables and chairs were put back together and the umbrellas were up. We had just made it to the top and Victoria said - "Lil is that your
vest on the chair over there?" I said yes and we rushed over to it and underneath the vest was my purse! Oh my gosh! We were both thanking the Lord and I checked out the contents in the purse and everything was still there. How did it get there? Someone had a conviction of heart or was told by management that whoever had it to put it somewhere where it could be found. I immediately went down to the customer service desk and indicated that my purse was lying on a chair on the roof-top deck! The only response received was they were happy that I found it. Nothing else.

That was the end of the ordeal. It took me a while to recover from it all and I had lost the use of my credit card, but the rest of the trip for Victoria and myself was fun and uneventful. It definitely was an ordeal for the first time river cruising on Viking - the supposed "Number One" cruise line.

This is my report of the incident. I do believe that whoever took my purse was told by management at a staff meeting to put it back somewhere where we could find it. It is pure luck that we found it on the roof-top deck since we didn't go up there but twice during the entire cruise -- once while there were tons of people and no chairs to sit in during the scenic cruising and once when we actually found it neatly lying on a chair tucked into a table with an open umbrella (all orderly). I do believe management could have handled the whole situation better.

Sincerely,

Lillian Mary Horn
2131 Bonvue Drive
Golden, CO 80401

Cc: Victoria Lynn Anderson
Better Business Bureau

I booked a trip, booking number 5797316, and was quoted $3299.00 per person. When I received the quote, it had the discount he had mentioned, Past Guest Level discount, and a travel voucher I had received for a really miserable trip I had taken with you before. I asked why the advertised price on the internet of $2, 799 per person was not used and was told, "once you pick up the phone it costs you more". I want to say my sales representative was very nice and pleasant to work with. This advertisement was still available today October 30, 2019. On my last trip we continued to get a runaround about river levels and buses we had to take with no warning. I hate to start this trip again with a bad taste in my mouth and wanted to see if you would honor the advertised price with the discounts afforded me.
Thanks
Charles Jones

booking # 4646601. our flights were arranged by Viking. Our trip to Amsterdam was fine, but our return trip from Paris to San Francisco was the most miserable 13 hours of my life. We enjoyed the Explorer Suite on our river cruise and expected that arrangements were made for a comfort flight home. Maybe in the future Viking can provide a service (escort?) to get English only speaking customers thru the complex maze at the Paris airport. We had the WORST seats on crappy Air France for our miserable flight home. (seat 33g FYI). I will NEVER fly Air France again and would caution anyone against allowing Viking to arrange their flights. My sincere regrets for allowing Viking to arrange this flight for myself and my grandson. It spoiled an otherwise wonderful trip.

Passau to Budapest
Pre trip to Munich, Salzburg
Post extension in Budapest
August 9th - August 23
Ingvi
Budapest extension at Corinthia Hotel.
My Luggage was damaged sometime between transfer from the Viking River Longboat Ingi and Corinthia Hotel. Roller wheel was ripped off. I reported the damage to the Viking representative at the hotel and she (Dana) said she would make a note of it and that I should contact you. Please advise as to the next step necessary to replace the damaged suitcase.

I cruised in July upon Gefjon. Enjoyed glass blowing demonstration. Bought several pieces and had them shipped home. (USA). I was told it would take 4 weeks. After several emails with Karl and Steve( his shipper) my package finally arrived early October! One of the four thermometers I received is defective. I sent Karl email and included photo clearly showing defect. He has ignored my emails about this issue. I'm very disappointed and frustrated with his lack of customer service especially since these were gifts. I will definitely write a review of buyer beware!

When you put a salesman behind a desk on a cruise for the purpose of getting deposits for a future cruise it should not cost $200 for the poor sap like me who did book another cruise in just 30 days. The new cruise will leave in 5 months.
Viking figured out a way to keep $200 of my $1, 000 deposit and give me nothing except a $200 education.

It cost me $200 to sit down with Shane Erickson on the Viking Sea.

Re: Booking Number 5013849. My Wife, Catherine Hayden paid for all parts of this booked trip well in advance in the amount of $10, 000.00. we were very excited about the truffle hunting and Cognac Blending experience. We were scheduled to depart on this trip from the Albuquerque Sunport airport at 3pm on October 4, 2019. Our neighbor arrived at our home, 800 Ridgecrest Drive SE, Albuquerque, New Mexico 87108 at 1:30 pm to take us to the airport. As we were preparing to get our luggage in the car, My wife, Catherine, suffered a major brain seizure. We had to call 911 and the fire Dept emergency and EMTs responded and had to transport her to Presbyterian Hospital in Albuquerque. She suffered an additional seizure in the ambulance on way to the etgency department at the hospital. She remained in emergency for 24 hours then was transferred to the regular hospital 7rh floor in a comatose state. They were finally able to stabilize her late at night.on October 6th. I dutifully.called the contact numbers in the your Journey brochure outlining our travel Journey from the emergency room. The woman I spoke to said she would.camcel our reservations.and all parts.of our trip. I called the number again later and was told by another woman that she would send me an email with a cancellation notice And fill refund I never received that email from Viking. We paid for all extra excursions, beverage packages and gratuties up front. I called Viking again on October 7th and was told Viking cancelled all parts of our trip and sold or booked cabin and excursions to another travelling party. Due to the emergency and.my wife's inability to transfer. I respectfully request a total refund for the total amount of all monies my wife and I paid to Viking. We were very much excited and looking forward to our Viking Adventure Journey. Perhaps our total package could be rescheduled. For another time as we have already paid for the entire package of travel and Viking trip services. Sincerely,
Lenny John Scezney . My phone number is [protected]. Our house in Albuquerque phone number is [protected].
My email is [protected]@aol.com. I am a retired teacher.now serving as a substitute teacher on a lited basis teaching high profile at risk high.school students. AS I am on very.lited fixed income I can not afford to loose the almost $10, 000 my wife and I paid.out for.what we.hoped would be a wonderful trip on Viking.

My wife and I traveled on the 8-day Viking Rhine River cruise from Basel to Amsterdam on September 10-17, with Viking's 2-day extension in Amsterdam. It was a very special and long-awaited trip for our 40th wedding anniversary, especially because we had not been away by ourselves in over 10 years; and we were so excited about experiencing this beautiful region for the first time. Unfortunately, our expected dream anniversary trip was largely ruined due to the documented food poisoning we contracted on the ship on the third day of the voyage. We became very ill, including severe vomiting and black diarrhea, chills, sweats, extreme body aches and headaches. My wife became so dehydrated from the continued intestinal issues that she could not urinate, and it was painful when she did for several days. It was very difficult for her to eat much after that or enjoy the remainder of the trip. As a result of her weakness, she also contracted a bad lower respiratory infection near the end of the trip.

We know that many of the passengers contracted this food poisoning, as it was a relatively small group and all of the passengers were discussing the problem throughout the trip. One passenger, who is a nurse and could not get any staff assistance for her seriously ill husband, took him to a local hospital where the food poisoning was confirmed. There is no question that the food poisoning originated on the ship, since so many people on board came down with it throughout the trip regardless of where we docked; at least one person contracted it on the second day before the passengers had an opportunity to visit restaurants in the major cities; and when dining off the ship in the major cities the passengers ate at a multitude of places of their own choosing.

Equally disturbing and ruinous of the trip was the staff's completely unsympathetic and unaccommodating response to the terrible situation, from the Hotel Manager on down. And instead of acknowledging the truth of this potentially dangerous situation when presented with the medical reports, the ship staff continued to mislead the passengers on the cause throughout the trip; as of the end of the cruise, the ship staff when questioned were still taking the position that the cause of the severe ship-wide illness was "unresolved."

So this very special and expensive trip went from an anniversary dream into a virtual nightmare for us because of Viking. My wife was shocked when we returned and she had LOST 8 pounds of her very small frame. Obviously, the significant amount we had paid for the cruise food was largely wasted due to this food poisoning. We have tried to resolve this problem fairly with Viking, but they have been unreasonable given our ruined trip, severe sickness and losses.

We had never taken this type of trip, and we booked on Viking because of the reputation for customer service it constantly boasts. For 30 years, I have worked as an executive in a large public corporation providing excellent customer service. I have learned that the test of a company's quality and dedication to customer service is not only how that service is initially provided, but as importantly how the company deals with these types of disappointing customer service breakdowns after-the-fact. On this ultimate test, Viking gets a straight and deserved F.

Michael and Debra McGrail

We recently returned from our river cruise with an extension at the end in Prague. The Prague Folklore Dinner on September 14, 2019 was not up to par with all the other tours we booked. The food was just okay but the sales pitch for photos and other momentos seemed tacky. I was told the next day by another guest that we should have talked to him before we booked. The description online sounded like fun, similar to the Heurigen Dinner we booked for September 8, 2019, how were we to know? I recommended this cruise to a n;umber of friends, they have booked for next year. I will not recommend this option.
Resolution, occasionally attend the tours you recommend. Refund.

Kathleen and Kevin Koch
19 Foxwood Row
Depew, New York 14043
[protected]@yahoo.com
Booking # 5075216
Explorer Society Members [protected] [protected]
Viking Var