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My wife and I booked a 9 day Rhine River cruise on Viking this past October, it was our Honeymoon. The boat left Amsterdam, cruised for two days then stopped. We were informed that the river was too low to continue and the cruise line bussed us to a few of our scheduled stops over the next four days. Hours on busses to spend only an hour or two at our destinations, barely time to see anything.
then they cut the "cruise" short by one day, busses us to what would have been our final stop and cut us loose. a day early and without seeing half of the places on our itinarary. We basically got a $9, 000 bus tour! And to make up for this Viking gave us a voucher for 30% off another cruise IF we take it within a year. This while they were running offers to the general public of two for one cruise deals and big discounts on airfare! To make matters worse, their employees attitude during this entire fiasco and after when we complained to their customer relations (that's a joke) department was "too bad, that's the way things go, get over it"
Viking puts out DVD's and brochures touting their great service and teh enormous care they show for their passengers, it's all a bunch of lies, don't fall for it, and avoid this company like the plague. River cruises are not cheap, if you're going to spend that kind of money on one go with Uniworld or Globus, NOT with Viking!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Let me disclose that I work for Viking, and allow me to add that we are trying to find agreeable solutions to any complaints. Please contact me at Tellus@vikingrivercruises.com to discuss your issue.
I'm curious, did you contact them directly to get some of your money back? Did you purchase the insurance TripMate? If so, I wonder if that helped!
Roxana
My wife and I along with five other couples just booked this trip embarking from Basel on August 15, 2014. My fellow travelers and I are very concerned about reading all the complaints about you service quality and attitudes. If all this is true we have a problem. We do not intend to be shuffled around on a bus during our trip.
If your claims and statements are misleading and not true we will expect a full refund, not future credit, of our fares. I for one will not tolerate such treatment.
I sincerely hope all of this issues have been rectified and the trip will be as enjoyable as you represent it it be.
If you have prior knowledge of water level issues that could cause river travel issues I expect to be notified in advance of coming.
I booked a cruise in November of 2014 for my husband and my 50th wedding anniversary. Viking suggested early booking to secure your cabin on their new ocean boats. Yesterday December 15, 2015 I visited their website to register for our flights as is protocol. The site was not responding, so I called Viking. They asked me for my booking number which I gave them. I was then told the booking was cancelled. I asked why I was not notified. They told me someone e -mailed me in July . I stated that I did not receive and e-mail. and why did Viking no try an alternate way to contact me. Meanwhile they have my money for over a year. They made no effort to offer me an alternative and gave me no reason for the cancellation. I have gone on many cruises although this would have been my first Viking cruise. . I have never seen such an unprofessional way of doing business, nor such a disregard for someone's time and schedule. Thank you Viking for ruining our 50th anniversary for which we were looking forward. It is obvious that the consumer is not your first priority.