Virgin Media
Reviews and Complaints

Sound like the technician i had yesterday. He sat outside in his van for 15 mins, came in didn't introduce himself and ask where do you want it. As requested in the front bedroom we answered. he looked in the bedroom, stating he had no long ladder, no step ladder, no wood bits for his drill and lastly it was a 2 man job. Phone to complain and after waiting on the phone 1 hour and being put onto 4 people i still had not been able to talk to technician department. Next day and 30 mins on phone got to talk to a customer service manager was very snooty when i complained suggesting i have another day off work for a work assessment and another day for fitting. This all after i was switching to bt and sky they managed to persuade me to stay with virgin Why oh why did i agree i wonder. I am at the moment seething...

Virgin Media does not care about customers anymore. Far as they are concerned they have cornered the markets and kicked out Sky & BT by having the ownership of the cable lines now they can mess people around as much as they want. Virgin customer services really does not exist as they have farmed it out to India, Thailand or any other country which will pay low wages for idiots who are willing to talk off a script just to annoy you so you give up after total exhaustion and have no other choice. No offence I am Asian too but they do take this piss. If I had a choice I would rather change and go else where

Spot on. Really crap service especially the e mail. Suprised that a class action has not been initiated as IMHO they breached the data protection act etc when installing the new e mail service by wiping out sent e mails and closing accounts without, I understand. having first advised subscribers. No doubt they'll put up their prices to recover the fines and compensation.

same old ###!crap tv rubbish internet and dodgy phone! loads of cold callers!i am ex directory as well!

just sent complaint, took 5 attempts to even send an email to them, total idiots and utter rubbish service (if any service at all)

10/05/2012

Dear Virgin,
I ordered Virgin Media 100meg broadband package on the 4th March 2012 and subsequently received confirmation of order and of installation date which was set to Tuesday 3rd April. I received confirmation of this date via email and therefore signed & returned my contract in the post and set up Direct Debit.
I received a call three days before installation date - an answerphone message from the Virgin Construction team stating that Virgin could not install broadband due to an issue in my street. I was told someone would be in touch in 5 working days, no contact name or telephone number was left. I was told that the work would be undertaken within 2-3 weeks and that I would receive confirmation within 5 working days.
I was then left in the position of having cancelled my BT broadband and having no confirmation of when Virgin would be installed. I was left with no alternative but to ask BT to reinstate my account until further notice. I rang Virgin and complained, I was told that my complaint would be dealt with within 5 working days. I have not heard from you since regarding installation, my account or my complaint.
I consider the inability to supply the services ordered as termination of contract as Virgin are in breach and you have not supplied services as agreed therefore the contract is null and void. I have cancelled direct debit destination name VIRGIN MEDIA PYMTS reference xxxxxx. You have also not dealt with my complaint within 5 days and not informed me of installation date within 5 days, I have received no correspondence at all since I rang Virgin over 4 weeks ago.
I have since received a call on 08/05/12 regarding agreed installation of 15th but stating that permission from the council would have to be sought to undertake work, caller left no contact number – I never agreed to this date or any work being undertaken around my property. The message stated there would be further update in next 5 working days, I arrived home today to find some work seems to have been undertaken in front of my property.
Following Virgin’s appalling lack of service, I now wish to continue with my BT account and upgrade to Infinity.
It was against my better judgement to use Virgin Media again after previous poor experiences as a customer. I await a response (if I get one) for this email.
Please confirm receipt of this email.
Regards,
Paul Featherstone

Total twoddle. I shouldn't have attempted to use them again as it took 9 attempts to leave them a few years back ha ha. You've been bransoned.

Agree, their India based call centers are a complete waste of time, most of the people there cannot speak english well enough to have a basic conversation, outsourcing call centers to india is all about cost cutting and saving money unfortunately at the expense of customer service.

I've found virgin media in general to be utterly useless due to extremely poor customer service and technical support.

Virgin cross the line from crap to criminal .. http://riverbanker.blogspot.com/2011/06/virgin-media-fraud.html .. http://riverbanker.blogspot.com/2011/07/virgin-media-criminal-fraud.html

I would normally just read these type of complaints withou actually commenting but Virgin Media has really got my back up. Infact I'm wondering if I can claim against them for mental health issues as i'm sure I have gained some. I've turned into a scatty, loopy very irate person that no longer has any fuse & just wants to rip somebodys eyes out its ridiculous how these guys can get away with this ###. My internet has been off & on for around 8 weeks now, I have made call after call to customer support for a technician to come out & fix my service but they point blank refuse to send anyone untill i do the 'checks' .. so ok i spend about 2 hours doing checks & protocalls on my computer which reconnect me for an hour then its it down again. I never get past these ###ing checks ... cos everytime you phone back up they start doing checks again, btw checks consist of unplugging your modem waiting 30 seconds then restarting it (repeat this process 50 times) I mean they put a sticker on top of their modems telling you to do this before contacting them do they really think i have phoned them up & not restarted the modem? what do they take us for?... If i refuse to do the checks they refuse to send anyone out if they get it connected for an hour then to them that means problems fixed till i phone back & yep you've guessed back to more ###ing checks! Seriously how hard is it to send somebody out to me? if their check dont reconnect you though for the standard hour or so then you get the classic excuse 'theres a problem in your area it will be sorted by 5pm' NO IT ###ING WONT! they've been using this excuse on me for 5 weeks now after they've finally run out of checks, I'm sorry but if it takes your people 5 weeks to fix a problem hire new people cos they clearly do not know what the ### they are doing! When you phone up you either get some smug arrogant ### that thinks rainbows form from his ### or some foreign tit who cant even understand your problem. Sorry if that comes off as racist but to be quite honest I dont give a ### why the hell would you put somebody in the UK through to somebody who cannot speak English? Surely this should be the first factor for employing somebody for the UK customer services... "can you speak English?... No? sorry but your no use to us then are you Sinbad" ... FFS! Virgin Media is the single most useless, worthless piece of ### company I have ever had to deal with (& i've had to deal with Trent Barton buses but thats another story)... I wish Virgin Media was one person so I could personally scoop his eyes out & ### start his brain! VIRGIN MEDIA I HATE YOU WITH A PASSION!

Now upon reflection.. is this really what your customers should be reduced to this kind of ausive insulting nature? cos i've always seen myself as a nice pollite person but i do think that if i am ever in the situation where i meet somebody who works for Virgin customer services i will probably take my frustration out on them & punch them strate in the bracket... this is what you reduce us to Virgin Media .. angry, violent, psychos ... weldone how proud you must be of youselves!

i hate virgin media they stink
stay away from this ### company they are a total joke
they have there heads up there ###
i haved so many problems with this company its unreal
they robbed me as well threatened me with debpt collectors even i paid my bill these ### cut me off
virgin media have got a scam going
so beware any one out there thinking using this ### company
please dont so be warned

TV - great
Broadnad -= great when it works but ### when it doesn't - which is any waking hour - 3AM seems a good time so set your alarms
Customer Service Staff - I still can't believe the attitude of these dodo birds. One even thought tackling my problem with silence would be the answer, thanks for that 'Rocky'
Repairs - ### - make an appoint they don't come or come on the wrong day
Complaints - ### - don't even bother writing a letter of complaint - you'll get some ### who hasn't even read it properly 'apologising' for everything - Oh i just chopped off your arm - I apologise for that - o that's ok then.
Sales - tell you what the feck they want to get a sale - even when they go away to confirm what you have just asked them to confirm. Naturally an apology will do. In the real world if i walked into a shop and bought three nice gifts fo 60 quid, then the saleperson gave me just the two for the same price, with an apology - that would be alright then Virgin Media you robbin ###
OFCOM get your finger out of your ### and do something about this shambles - shame on you

what a joke seriously. we were like many who were sucked in by vurgin when thy were having that big competition with sky to get customers. the internet connection is terrible, the list of problems we've had is never ending. for the past week the internet just stops working at random times; and as i speak every single channel on the tv is ' not currently available'. hence me looking to how mny other people have had this problem.
i am certainly going to push my parents towards sky, and i urge everyone to do the same. nevermind you cant be bothered with the hassle of switching from virging, but if you dont your going to be stressed, wasting your money and letting virgin carry on. only way is to just leave and eventually they will go bust.
if this is how bad the tv internet service is, how can branson seriously want to send people to space. and more importantly who would be stupid enough to go?

well i dont agree with what you say on here because thats never happend and virgin are a vry good company, they got a lot of stick with the change over from telewest / ntl but if you have a problem yeah sometimes you have to wait a week but if they cancled it off they have a priorty service or somthing so if they cancled it they wouldnt make you a second or even a third week, i understand its fustating to have to wait a week but you chat bull ### with what you say, get a life pal

I would like to aplogise for the previous comments made, im afraid i suffer with split personalitys, but seriously you should just smash the cunting cab open, or maybe you need a repull, or better still maybe you just need to ### offff back to that cunting hole you came from...ohh godd im sorry there it goes again! I had better leave here now before i upset you anymore.

Once again apologies !

###ING DIRTY SMELLING CORNER SHOP OWNING 10PENCE A PACKET OF CRISP COLLECTING ###!

### of to iraq you downs syndrome ###... fix the ### yourself...go to the green cab in the street smash the ### open and connect your cunting cable back up you ###ing lazy ### head...ohhh noo my tv has gone ! If i had my way I would just rape your rectum with a large cucumer then smash your cunting head through your ### 21"inch alba you saggy [censored]g!

Account credited in 2 days as promised - thinking of trying talk talk or Tiscali instead now. I was impressed with this guys ability to get things done and admitting they had messed up. Try calling this office - [protected]. Good luck.

I sympathize with your frustration but try this number rather than running up a phone bill. [protected]. I called it and the guy was very apologetic to my problems and apologized and said he would re-credit my account within 2 days in full (£150). i had applied for full cable service and paid up front. engineer expected on the 29th September didnt show and I received no explanation, apology or any other contact from them. I cancelled within the 7 day distance selling window and wrote a letter to their head office and still heard nothing. I was expecting to have to threaten court action today but the guy was great and said an engineer had assessed the job 2 days before installation and decided it wasn't viable to lay an extra 30 meters of cable. Only prob was that nobody passed it on to me. The guy I spoke to today (English guy) also said that he will chase the manager in charge of informing me and get it acted on.

NTL all is forgiven!
Here is a complaint I am forced to send to Virgin. Ive just pasted the whole letter rather than try to paraphrase, needless to say Ive never experienced anything as bad as this shambles masquerading as customer service. Its almost criminal. Im not expecting a reply or anyone to care, but occasionally someone acts with some competence and you inch forward...an inch.

Dear Sir, After my recent experience dealing with virgin media these past 2 weeks and some of the comments I have read on a host of web sites, I suspect the chances of this email getting a response are slim to none. But I am optimistic as from my experience with around 10 different virgin employees these past 2 weeks 2 of them could actually be bothered to do their job and didnt tell me a pack of lies. Thats a 1 in 5 chance of not getting some incompetent useless liar. This is not an accusation. It's fact based on observation and experience. So here goes and heres hoping I get that 1 in 5. It began when I had money problems and was cut off from my broadband service 2 days before I was able to clear the balance. After paying the amount owed I called virgin to get my broadband put back on. I was assured reconnection would happen within 24 hours. I explained a friend in similar circumstances waited 10 days or more, I was told that was a one off and not the norm. 3 days later I was still not reconnected. I called to try and get this sorted but unfortunately got some arrogant employee who clearly couldnt be bothered. Perhaps his lunch break was approaching. His screen said reconnection had gone through, so... that was thatm he wouldnt move from that standpoint and made no effort to investigate further. I tried explaining that being with NTL for 7 years I was well aware that a modem has various lights, and when the "ready" light is inactive it indicates a disabled connection to virgins hardware. Mentioning this simple fact to an engineer would validate what I was claiming was a truthful fact. He gave me the premium rate call centre number (Asia) nothing short of a phone scam and said goodbye, or bugger off basically. I called the number at an alleged 25p per minute with £3 approx of change. Instead of the expected 8+ minutes I got as far as giving half of my customer account number and then click. Money gone. This was an everyday BT public payphone. The call lasted 70 seconds if that. Disgusting. I then had to change a £10 note for £1 coins so as to guarantee I could relay Virgins mistake and get someone to really listen to what i was saying and try and resolve the matter without bias or pre-concieved notions of me being a broadband newcomer who needed to configure my computer correctly. Unfortunately they were no more helpful than the first guy in the UK, and were clearly more concerned with operating procedures and not deviating from what is clearly a well rehearsed script. They are totally rigid and inflexible and keeping their job rather than offering any real help seems to be the underling priority. Im not the only customer to pick up on this. Your connection is on Mr Keary is basically what I was told...AGAIN! This was getting infuriating and over the course of the remaining days, right up to today, I was forced into calling the scam line many, many times at considerable expense. That money could have paid for my connection and literally put me months in advance credit. Bear in mind I was disconnected because of cash flow problems, so to then be forced into a situation of having to call a peak rate number which in reality charges much more than is advertised for what was an oversight on Virgins part left a very nasty taste and a large hole in my pocket. Each time I called that helpline I felt like I had just been mugged or scammed. 2 days ago I tried calling the [protected] number. To my amazement I got an employee who could actually be bothered to do his job. What I was chasing from the start...some competence. He established the connection had not been reconnected as stated by at least 7 other employees and was at a loss to explain why I was getting told what things that were untrue. He informed me that some maintenance was being carried out on the network and that if I called back Sat(today) it would be a simple flick of a switch to correct Virgins oversight. Great! I now get confirmation of what I already knew, but most of the damage had been done, especially to my wallet, which is light at the best of times. I had been getting the runaround by lazy incompetent employees for almost 2 weeks. Saturday arrives (today) and I head to the payphone. I get through to an Asian man at approx 9:30 am. I explain the scenario and he says he cant be sure when my service will be re-enabled. He then commits himself to Sunday 10 pm and that if it is not on by then to call back the same day between the hours of 8.30 am - 12.00 am. That is no joke. He really said this. I then explained the hassle, the money, and the denial by virgin staff of being at fault and I felt that some sort of recompense was in order, due to the cost of all the Asian call centre calls. He replied with, "If you still have problems call technical support." It was like the guy was deficient in crucial areas (the brain) or like others before him just couldnt be bothered. I went home fuming. After a short time I thought to myself that the way employees respond to your problem is totally dependant on the character or lack of, of the person it is your pot luck to get landed with. With this in mind I headed back to the payphone to give it one last try to get some definitive answers or assistance and not just lip service. Bingo! I explained my situation to this particular employee, a lady. She assured me reconnection would happen in 24 hours possibly sooner and with some people a modem reboot sees the connection immediately come back on. I felt more hopeful this time. 2 weeks of endless call centre experiences, throwing £1 coins into the payphone like feeding monkeys peanuts at the zoo. I thanked her, and started to actually think the end of the futile calls to Virgin was close at hand, but I was also aware I had been told 24 hours some 2 weeks before, and here I was. Anyway I was immensely grateful for her just doing what she was paid to do. Her job. How sad a reflection is that of Virgins customer support. I read Virgin is getting more complaints because customers from Telewest and NTL are expecting much more from Virgin and I have to say, thats just tripe. In 7 years with NTL I never had to experience anything like this. Not even close. Waiting on the phone was the biggest NTL problem and they eventually sorted that out. Its sad but as bad as NTL were, Virgin is in a league of its own. It has been a thouroughly unpleasant experience, and got so frustrating at one point I wrote a letter the Friday night giving notice to Virgin I no longer wanted their service. Had the problem not been resolved today that letter would have been posted and I was calling Zen ADSL. Before I left the payphone I asked the virgin employee about my bill and would it be ammended to exclude charges for the days no service was available. She informed me that the bill would be halved approx to reflect this and the £5 surcharge fee would be waived. £5 for 2 weeks of incompetence, outright lies, insinuation of the incompetence being of my making, being blatantly fobbed off or get drawn into a pantomime of OH NO IT ISNT, OH YES IT IS, and to top it all, out of pocket by £30 or more through constantly being referred to an impotent call centre somewhere in Asia to try and convince them that the connection was categorically still not enabled, but I had no other options other than cancel my services or continue to follow all the shoddy advice given. I honestly thought that someone eventually would acknowledge that a dead "ready" light on the modem signifies the modem is not picking up an active connection to virgins internet infrastructure. It would have saved a lot of time, money and frustration if staff were trained to know what the modems lights are and what they indicate, as they can be used to pinpoint exactly who or what is at fault and these lights and the way they flash or flicker, or do not light up makes them essentially diagnostic lights. Anyway after all that I get the monthly £5 surcharge fee waived. To say I am insulted at being sent on an expensive wild goosechase and compensated to the tune of £5 is an understatement. I have been told by a friend not to expect a reply to this but am holding out hope I get a 1 in 5 employee. I would like to know if Virgin feel that to be fobbed off with £5 after going through all the crap I was put through is fair. Because I have to say I dont. Yours Sincerely Thomas keary

No information

Virgin Media have the worst ever possible telephone customer services that I had ever encounter in my life.

Some of their qualities

They DO NOT LISTEN
Always LIE
Keeps u in a circle by transferring your call to other person and so on
Give you weeks time to resolve even than do not resolve
Engineers turn up and are not prepared to do anything find some excuse and vanish again for weeks
And yes sometimes they drop a post card 'Not Home' even though u are home and Even if you paste a note on the door that i am home and waiting
Sell you Unwanted things like TV
and by doing it they renew your contract for 12 months and change the price and take you off any deal you were on like 2 for 20 and even after million complaints they wont be able to offer you the previous price again as that deal will be over etc etc

I would request everybody that if you want to live little longer by not getting high BP and stress related Heart Problems than please stay away from Virgin Media Services.

However anybody who is on Job Seekers Allowance and plans not to work and still want to kill his time like a full time job and/or have attitude problem i would strongly recommend you to take Virgin media services.

I switched my service provider and I can breath Oh God! now I watch Peace TV lol

This story could go on and on but basically my 76 year old father in law has on my behalf spent 3 very full half days waiting for the Virgin installation engineers to install my Broadband service and still no Broadband.
I think the service provided by Virgin Media is disgusting if they cannot even be relied upon to install the service what chance do you stand.

I've just finished writing another complaint letter to Virgin, the 20th this year (we only started using their service last October, the worst decision we've ever made). They disconnect us from the internet regularly because of problems they have with our bills (they keep sending us the wrong bill on their ebilling service, and then when we call to complain they refuse to give us the details about the bill - sometimes their service people say "oh, yea, I know this doesn't' make sense. but that's how it is!". they disconnect us without letting us know, and when we ask for details about the allegedly unpaid bills they tell us to go read them in an internet cafe (and we of course need to talk to at least 6 service people until someone agrees to even send us the bill). I've never felt so humiliated with a service provider. If you haven't join Virgin, do yourself a favour, and choose a different service. I'd prefer to pay more every month than to spend 5 hours a month fighting with their machinery service.

bad bad bad service, poor poor poor reception, no conection all the time and over charge on the bill at the end of the day.

I made a fatal mistake to joine virgin media, totaly rabush rabush rabush, they are realy croock, dishonest and they commeted a criminal offence by using my debet card information without my permission.

Respected sir/madom,
i joined with NTL since mid 2005, with a rental pack of monthly £25 including un limited phone call in UK land line, Free Broad band and TV.i have no problems with NTL services, i didn't changed my contract, iam paing all the bills through direct debit because i trusted virgin media, without informing me virgin media changed my contract and withdrawing money from my account .when i enquired about this in customer service i explain all the above to them then one of the customer service person Mr.Bibin Reeve told me he will make a complaint and through that he can solve the problem with in 72 hours this is on 14/04/2008.when i call the customer service to day one of your customer service agent Mr.Craig Comar told me that they cant do any thing it is better to take a new contract or quit this virgin connection and move to another service provider .i am totaly disappointed with your dealings with out informing me you people are changing contract and, taking money from account.
how i can solve the problem ?

I have been without a telephone service since Monday. Cant speak to anyone only a machine. The complaints page is unavailable. This is such bad service. I wish i had stuck with BT

i absolutly agree vm are a waste of time...i have had my services installed for 5 weeks and still to this day my land line doe not work and after 5 technicians have been out i am still no closer to getting it fixed, after numourous calls and letters i have sent them they still have no clue to what is goin on within the company, there is such a low level of customer satisfaction and a high lack of comminication with them it is un real...TO TOP IT ALL I RECIEVED MY 1ST BILL WHICH SAYS THAT I HAVE MADE A CALL TO SOUTH AFRICA! I WOULD LOVE TO NO SOME ONE THAT LIVED THERE FOR A START, AND I WOULD LOVE TO BE BLE TO CALL THEM BUT SEEING AS MY HOUSE PHONE HAS NOT WORKED SINCE THE INSTALLATION 5 WEEKS I DO NOT SEE HOW I COULD HAVE DONE THIS OR WHERE THEY GET THIS INFORMATION FROM...IT MAKES ME SOOOOOOO ANGRY!1

Well yet again an engineer came out but said there was a fault somewhere and 4 me to wait 4 another phone call from virgin to arrange another appointment but still i am waiting 4 that phone call ... so still im without a phone

Below is a picture of the information.

Is it true?

Congrats! Ur mobile number has been award £1, 900, 000 in the ongoing 2019 VIRGIN MEDIA TELECOMS mobile draw. To claim contact Mrs. Cristina on: vtm20@outlook.com this is scam?

i have been with virgin media since november i got the large package with 2 neg bb. a representative rang me sayin o we can give u 4 services for £40 quid so i said hey yeah go on then what they did't tell me was my bill was gonna jump from £30 to £160 and then i would end up spending £150 ringing them up to complain and sort it out i have emailed them 3 times wrote 2 letters to them and rang more than 200 times and i'm still waiting for them to sort it out 3 months later

Im so tired of this companys excuses. Its about time Richard Branson stoped messing about with his space project and overhauls this appology of a broadband service. I was on the 10 mg service package and started to have connection issues, after numerous tech calls to my home in October 09 changing of modems and other such stuff after constant loss of internet problems, huge data packet loss Virgin informed me i needed to upgrade my internet to 20 mg. Thinking they knew what they were talking about I did so at further cost to myself trusting what they said. Were now in January its now worse than ever, more connectivity loss, more huge packet loss, more techs, more excuses, more phone calls, more rubbish spoken by techs and service departments, folks in India or some such place talking in an accent i cannot understand to be replace by scottish accents i understand less. The price I and other people pay for this broadband servicee we should have the right a better support service than this.

I have tried on several occasiosn to speak to someone who can actually do something about this continuing issue with my broadband to no avail, my next move is to report virgin media to the Trading Standards as the service and backup im getting is appalling and not fit for the perpose thier charging me for.

Have had my telephone, internet and telephone suspended as I went over my limit (which I didn't know I had - around £200). After being with Virgin Media paying by Direct Debit for the last 3 years, this is how they look after their customers in the middle of the Christmas season when I have to make overseas calls as most of my family and friends are in France.

In the end, they wouldn't lift the ban for overseas calls as they weren't giving any alternatives, I had to ask if there was anyway I could settle the bill and have the ban removed. Not having been paid yet, I had to make the payment using my credit card.

Absolutely appalling customer service in the middle of the festive season, very upset, will definitely need to review my options in the New Year. Don't have anything nice to say about them ... especially not that arrogant customer service person I spoke to this morning who was constantly talking over me. I guess they have too many clients and are trying to lose a few.

Anyone has any comments about Sky's service? How do their prices compare to virgin?

I pay every month by direct debit £24-30 for a telephone and internet broadband service provided by Virgin Media. Since rejecting updating my affordable package from a forgein call centre agent. I was notified that my bill of £29.10 due on the 13th of June had been paid due to insufficent funds in my acccount. This is not true as I can prove that money was in the account and money is still in my account. If this was true there and there was not any money, I would received charges from my bank which I have not. The money was not appled for as far as they are concerned. When I called Virgin media collections department about the payment of now £75, they claimed that they re-applied for the £29.10 again on the 20th of June so thereforeadded charges. They transfered me to customers services 23/06/12 at 10.20am when I spoke to an ignorant adviser who would not answer simple enquiry questions of how this has come about. This person would not transfer me to a manager, so I waited until today an spoke to a foreign call centre agent who was pretending to be a manger and would not see to the truth of my complaint. I noticed that all my previous paid bills are no longer available on my online account and I cannot get hold of anybody willing to accept the mistake. This is fraud as I can produce history and proof of funds in my account before and after which they claimed to have applied for and being rejected for payment. This is spite for not being able to make me change my package for a more expensive one. This wrongful billing is a spiteful scam in order to rip of the Uk customers as they think we are all rich. My Virgin media account number is [protected]

WHAT A BIG CON

I am not happy with the way Virgin Media is Conning it’s customer’s
with it’s so called Unlimited?
broadband downloading 'I'm extremely dissatisfied. Virgin Media say that There's no limit to the amount you can download you can do . this is a lie Virgin Media run a "acceptable use" policy1 so every time I am downloading a film or music, Virgin Media keep putting a cap on my services?

so how can this be called unlimited?
And There's no limit to the amount you can download ?/ when there is. it’s a big con. I think this should be reported to someone. then I will report it. Virgin Media need to make a of lot of improvements.

I am thinking about Cancelling my broadband telephone & mobile service with Virgin Media if this can not be sorted out to my satisfaction

i have had no reply from Virgin Media about this so far.

Yours sincerely,

Mr M Chircop

This was the reply I got from Virgin Media Today

Dear Mr. Chircop,

Thanks for your email.

Please note that Virgin Media is a merger of different companies and we deal with only Virgin Media National (Non-cable/ADSL Broadband formerly known as Virgin.net) related issues.

Unfortunately, I am unable to check any systems for other areas of Virgin Media. As it is in relation to Virgin Media On-Cable, you need to contact their Customer Services on [protected] (Option 4). The executives over there will help you further.

What A Copout

it’s called Virgin Media so they should sort this out for me

I will not contact their Customer Services .

Virgin Media is a dishonest and corrupt company! Earlier this year I took a call from one of their advisors who informed me that all their customers would be receiving a free freeview box within a few days. I didn't ask for one but didn't question it as I thought it was just a mistake on their part. It arrived and then we realised it was part of a package although we DON'T HAVE VIRGIN TV!. We haven't been connected since we were with NTL. So we put it in the garage and forgot about it. Then the bills arrived- £20 more than usual! We were being charged for something we don't have! My husband (his account btw) called them but they said we should have cancelled within 28 days- cancel what? We don't have the service to cancel! We only have telephone and broadband (another joke) . They told him he would have to pay£40 to cancel the service we don't have! They said we requested the box which is a lie. So they continue to thieve money from his account! He has written a complaint but heard nothing. Now what?

After failing to make my landline number X-Directory twice I had to change my number due to a constant stream of unsolicited quiet sales calls. Virgin Media then offered me "Anonymous Call Rejection" as a concession and apology for screwing up my previous requests (providing I pay 1/2 the cost each month). When I come to leave Virgin Media because I'm moving home they are now charging me £61 because I have unknowingly 'agreed' to a contract change and am apparently locked in for 1 year - which I was not informed of at the time. I have been a loyal customer for over 13 years, never made a late payment and never caused any hassle for them. They seem to be a ridiculous company which employs rude ignorant imbeciles who have no appreciation of customer loyalty or satisfaction. I certainly will not be using them again or any other Virgin service in the future. They've really isolated themselves from a good loyal customer this time. Also, when I had a fault with the TV box several years ago their engineer came and removed it. I'm assuming this ended up on a skip because over the next few months I was charged over £300 for movies I didn't / couldn't watch. They never refunded the money either and wouldn't stop the card for 1 month. Thanks Virgin - A truly exceptional and top service once again!

I have taken a new virgin broadband and phone connection in Uxbridge, London.
The service is rubbish, they installed the broadband and left, without activating the account saying outage problem, whereas the online data shows excellant service in my area.Tried calling the customer care and they made me wait for 15 min and then disconnected the call.This was the scenario for 5 times when i called repeatedly, the technical team dont answer the call

No one is responsible for their job nor the installation guy nor the tech support...

The worst service I have experianced my life...will never recommend for virgin services.