Virgin Mobile USA
Reviews and Complaints

I have cancelled an account and I still keep getting call after call on my AT&T phone...message after message. I too called only to get a stupid maze of automated messaging and it took about 30 minutes to get through to a person. That person assured me that they have taken my number out of their system. Well...I am still getting calls, wasting my minutes.

I am HACKED OFF! We should start a class action suit against them.

What else is new?
This is how it goes...First you try to log in and after waisting time doing that and having the website tell you that your pin is incorrect you are forced to call and then you must listen to the bot Alex ramble on with a series of options -when all you want to do it speak with a LIVE ADVISOR. When I finally did get the live advisor I explained to the empathy lacking live advison how frustrating this is and what a time waister it is and she proceeded to explain to me in a monotone voice that virgin mobile is in the process of upgrading their website and that is why there are glitches, but I explained that this is nothing new and has been a virgin problem for as long as I can remember. I wanted to speak with a supervisor but the live advisor would not put one on. Some kind of compensation would have been nice for my 40 minute inconvenience.
I think I will be taking my business elsewhere.

I restarted my plan, ( like I do every month for the past 2 years) after I topped up 2 days ago and got a low text bal;ance this morning! I have been on the phone 4 two hours with live advisors and, Mellisa#660170, and Mark# 32652 and they wont credit my account! This is the third time this has happened to me and the first time that Virgin Mobile wouldnt credit my account! It will be the last time too if this is not fixed! If you need my $40 that bad that you are willing to loose a customer than so be it! I am sending these messages to your corporate offices and CEO, VP and also twittering and facebooking this scam! This will cost Virgin Mobile much more than the $40they ripped me off by the time I am through! And I Will be through being a loyal paying customer as well! Thank you!

Virgin Mobile is a TOTAL AND COMPLETE RIP-OFF! I recently purchased the Xtc not even a month ago, and I am already getting ripped off by this rude, and inconsiderate company! I am on a Texters plan where I pay $20 a month, and add money to my account for talk if I want to. I recently added a total of $30 for talk time when I need it and within two days, my balance was at 26 cents, and this is not the first time this has happened, and keep in mind, I HAVENT EVEN HAD THE PHONE A WHOLE MONTH! WHO IN THE HELL HAS THE MONEY DURING AN ECONOMIC TIME LIKE THIS TO LITERALLY THROW MONEY AWAY TO SOME HOLE-IN-THE WALL, BUNCH OF RUDE ###S WITH NO ABSOLUTE COMMUNICATION SKILLS COMPANY SUCH AS VIRGIN MOBILE! NOT ME! Virgin Mobile should just HANG IT UP, like there rude ### employees do, and let the real phone companies stand strong! (SPRINT, BOOST MOBILE, VERISON WIRELESS, AT&T) Virgin Mobile and there rude employees can shove their phones, plans, minutes, top-up cards, and whatever else they try to scam you with, right in the trash, where VIRGIN MOBILE belongs!

I too received a Email mentioning from Vodafone

-- Original Message -----
From: VODAFONE
To: hrmanager@vodafone-uk.co.cc
Sent: Mon, 21 Jun 2010 23:43:21 +0530 (IST)
Subject: YOUR CV/RESUME HAS BEEN SHORTLISTED FOR A POSSIBLE JOB PLACEMENT
---

Confidential!

Dear Job Applicant,

JOB REF: V.T-UK-09/015

VACANCIES: UNLIMITED FOR THOSE IN THE (TELECOM MANAGEMENT, I.T,
PROJECT MGT, ADMINISTRATION, NETWORKING, SOFTWARE MANAGEMENT MANAGERIAL
OPENINGS, ETC.)

CONTRACT DURATION: 4 - 7 YEARS (RENEWABLE, PROSPECTS OF SECURING PERMANENT
POSITIONS).

CONTRACTOR/ EMPLOYER: VODAFONE UK.

AGENT/ RECRUITER: VODAFONE UK, CAREER DEPARTMENT.

CONTRACT/ JOB LOCATION: LONDON.

Sequel to the job advertisement made, we have reviewed your CV/Resume
Sent by our labour consultants http://www.naukrigulf.com,
http://www.naukri .com, http://www.timesjobs.com &
http://www.expatriates.com for a possible job
engagement with us and we also wish to inform you that you are eligible
for a Job position in VODAFONE.

Please answer and submit the Official Online questionnaire alongside your
credentials/photo graph for VODAFONE. Which will be used to
ascertain your final eligibility for a Job position in reference to your
CV/Resume as posted prior to this interview by
http://www.naukrigulf.com, http://www.naukri .com,
http://www.timesjobs.com & http://www.expatriates.com

*Note: Only Successful and Short-listed
Applicants will be contacted either on Phone or Email!

Good Luck!

1. Briefly describe your ideal job?

2. Why did you choose this career?

3. What goals do you have in your career?

4. How do you plan to achieve these goals?

5. Can you work well under deadlines or pressure?

6. Tell us about a time when you failed to meet a deadline. What were
the repercussions?

7. Do you have reference list?

8. Why do you want to work here?

9. Why should we hire you over the others waiting to be interviewed?

10. What is your Current Monthly Salary Package in US Dollars?

11. How soon can you travel down to start your new Job?

12. What job position/s are you currently holding with your current employer?

13. What three Specific Job Positions do you target from VODAFONE?

14. Give us full details on the Following;
(A.) Full Name:
(B.) Permanent Mailing Address
(C.) Current Mailing Address
(D.) Tel/Mobile Number(s)

15. What is your Country of Nationality? Is it different from your
Present location? If yes please state your Current resident Country.

16. What are your Future Plans for VODAFONE?

PACKAGES
Compensations and Benefit packages for these positions remain Competitive
and Comparable with those available in leading Telecommunication
Industries across
the globe & negotiations are allowed.

CRITERIA FOR EMPLOYMENT
Contract Awards/ Employment will be based mostly on merit and will be
considered on experience and Profile.

TESTIMONY
Over the years, the best recruited Expatriates have been selected via the
Internet and the selection has proven to be unbiased & based on merit
since our Clients require the best expertise in various fields to enable
them deliver within specified frames of time and harness the opportunities
in the operating environment.

BENEFITS AVAILABLE TO SHORT-LISTED JOB APPLICANTS

* FREE ACCOMMODATION

* FREE FEEDING

* OFFICIAL VEHICLE WITH COMPANY DRIVER FOR LOCOMOTION

* FAMILY STATUS PACKAGE + 75% FOR COMPLETE FAMILY WELFARE

* FREE TO & FRO TRAVEL TICKET

* REIMBURSEMENT FOR PROCESSING OF TRAVEL PAPER(S), VISA ETC * UPFRONT
PAYMENT OF FIRST MONTH'S

SALARY +BENEFITS BEFORE RE-LOCATION TO JOB LOCATION

Many more incomparable benefits...

IMPORTANT INSTRUCTION FOR JOB APPLICANTS

All Completed Online Interview Questions should be submitted to the Human
Resources Department of VODAFONE at:
careers@vodafone-uk.co.cc to enable them ascertain your
eligibility for a Job position and make possible considerations for Job
offer in Her Company.

ONLY Successful and Short-listed applicants will be contacted and invited
for a Job position and a mandatory Orientation/ Training
Program scheduled 3 weeks on confirmation of Job Offer from VODAFONE
U.K

Sincerely,
MRS Lily Bradford
Human Resource Assistant.
VODAFONE TELECOMMUNICATION COMPANY, UK
EMAIL: careers@vodafone-uk.co.cc

I agree to this .. because i got the same ...why the IDIAN GOVERNMENT were not taking proper action regarding these type of fake issues, they were cheating us and why dont we claim case on these people,
we have to take necessary action..., now they mentioning the lawyers mail address showing that its a real
and as a THE JUDICIARY CROWN COURT, LONDON

Regards,
Ravi

I have a doubt that some one is kidding with me or it is true about the job offer in "virgin mobile" in U.K
If it is true then i am the happiest person and iam ready to join your company with whole heartedly,
please inform me as soon as possible,
this is my humble request because my date of joinning is 19 Jan 2009

hi
even i have receive this mail.let me know whether it is real or fake one...

After the review of your CV/ RESUME and Answers to the submitted Online Questionnaire, the Management Board of VIRGIN MOBILE UK has decided to employ your services for the provision of expertise to her Company in London, United Kingdom.Please find attached herewith this e-mail, relevant document containing the Soft Copy of your Job Offer Package for your perusal and approval.YOUR JOB OFFER SUMMARY IS AS FOLLOWS: BASIC SALARY: GBP 8, 475.00(Eight thousand four Hundred and Seventy Five GreatBritain Pounds) JOB TITLE: SWITCH ENGINEERJOB REF: 007/08/VM/VGT/T5YJOB CODE: 080/VM/101STARTING DATE: 17th JANUARY 2009JOB LOCATION: LONDON, UNITED KINGDOM.

THIS AGREEMENT is made today job is been offered to you between Virgin Mobile of the one party and you as a second party.
For good consideration, Virgin Mobile employs the Employee on the following terms and conditions.

ARTICLE 1: CONTRACT PERIOD
The contract period shall be for Contract duration: The contract shall last for duration of 60 consecutive months; 5 years and could be renewed only if employer is satisfied with employee's services and could be reduced if employee request for amendment of duration.

ARTICLE 2: SALARY
Virgin Mobile shall pay Employee on satisfactory performance of the services the sum of GBP 8, 475.00(Eight thousand four Hundred and Seventy Five Great Britain Pounds) monthly, equivalent depending on employee's home country.
The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents. Reimbursements shall be made before employee's embark on journey not later than Five (5) working days after submission of employee's expense report and receipts, this after the acquisition of relevant traveling papers through assistance from the United kingdom Immigration Services.
Employer shall also take care of employees' air ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

ARTICLE 3: Duties and Position.
Virgin Mobile hires the Employee in the capacity of Employee's duties may be reasonably modified at Virgin Mobile discretion from time to time.

ARTICLE 4: Employee to Devote Full Time to Virgin Mobile.
The Employee will devote full time, attention, and energies to the business of Telecommunication industry, and, during this employment, will not engage in any other business activity, regardless of whether such activity is pursued for profit, gain, or other pecuniary advantage. Employee is not prohibited from making personal investments in any other businesses provided those investments do not require active involvement in the operation of said companies.

ARTICLE 5: Confidentiality of Proprietary Information.
Employee agrees, during or after the term of this employment, not to reveal confidential information from rendering any services to any entity to whom said information has been or is threatened to be disclosed, the right to secure an injunction is not exclusive, and the Telecommunication may pursue any other remedies it has against the Employee for a breach or threatened breach of this condition, including the recovery of damages from the Employee 1month at full pay.

ARTICLE 6: Disability.
In the event that the Employee cannot perform the duties because of illness or incapacity for a period of more than 1 month, the compensation otherwise due during said illness. The Employee's full compensation will be reinstated upon return to work. However, if the Employee is absent from work for any reason for a continuous period of over 2 month, the Telecommunication may terminate the Employee's employment, and the Virgin Mobile obligations under this agreement will cease on that date.

ARTICLE 7: Termination of Agreement.
Without cause, our Telecommunication industry may terminate this agreement at any time upon 6 days' written notice to the Employee. If the Telecommunication industry requests, the Employee will continue to perform his/her duties and may be paid his/her regular salary up to the date of termination. In addition, the Telecommunication industry will pay the Employee on the date of the termination a severance allowance, less taxes and Social Security required to be withheld, without cause, the Employee may terminate employment upon 6 days' written notice to the industry. Employee may be required to perform his or her duties and will be paid the regular salary to date of termination but shall not receive severance allowance. Notwithstanding anything to the contrary contained in this agreement.
(a) The sale of substantially all of the Telecommunication industry assets to a single purchaser or group of associated purchasers; or
(b) The sale, exchange, or other disposition, in one transaction of the majority of the Telecommunication industry outstanding corporate shares; or
(c) The Virgin Mobile decision to terminate its business and liquidate its assets;
(d) The merger or consolidation of the Virgin Mobile with another Telecommunication Industry.
(e) Bankruptcy or chapter 11 reorganization.

ARTICLE 8: Death Benefit.
Should Employee die during the term of employment, Virgin Mobile shall pay to Employee's Next of kin/Family any compensation due through the end of the two months in which death occurred.

ARTICLE 9: OTHER BENEFITS
. Free medical care in United Kingdom for you and your family for contract duration.
. Excellent educational assistance benefits with family status contracts.
. Complete meals also for you and your family as deemed appropriate.
. Life insurance Policy.
. Maximum and efficient security both in work place and housing

ARTICLE 10: Effect of Prior Agreements.
This Agreement supersedes any prior agreement between the Telecommunication Industry or any predecessor of the Telecommunication Industry and the Employee, except that this agreement shall not affect or operate to reduce any benefit or compensation inuring to the Employee of a kind elsewhere provided and not expressly provided in this agreement.

ARTICLE 11: Settlement by Arbitration.
Any claim or controversy that arises out of or relates to this agreement, or the breach of it, shall be settled by arbitration in accordance with the rules of the United Kingdom Arbitration Association. Judgment upon the award rendered may be entered in any court with jurisdiction.

ARTICLE 12: Sever ability.
If, for any reason, any provision of this agreement is held invalid, all other provisions of this agreement shall remain in effect. If this agreement is held invalid or cannot be enforced, then to the full extent permitted by law any prior agreement between the Virgin Mobile (and any predecessor thereof) and the Employee shall be deemed reinstated as if this agreement had not been executed.
ARTICLE 13: Assumption of Agreement by Company's Successors and Assignees.
The Virgin Mobile's rights and obligations under this agreement will inure to the benefit and be binding upon the Virgin Mobile successors and assignees.

ARTICLE 14: Oral Modifications Not Binding.
This instrument is the entire agreement of the Virgin Mobile and the Employee. Oral changes have no effect. It may be altered only by a written agreement signed by the party against whom enforcement of any waiver, change, modification, extension, or discharge is sought.

ARTICLE15: VISA, WORK/RESIDENCE PERMIT
Employee shall in no circumstance ask the United Kingdom Immigration Services to deduct the paper works fee for visa, work/resident permit papers from their first month salary. Note that the first month salary, flight ticket as well as other monetary benefits will be issued to employee only when they must have procured the visa, work/resident permit papers from the Travel Agent here in United Kingdom where we have signed a contract agreement for easy acquisition of employee traveling document as readiness by employee to join the team for the recruitment project. Due to personal security reasons do not ask us to give you the contact address of any of our already employed applicant. If you want to confirm the authenticity of the job offered to you please do well to call the office for verification.

ARTICLE16: you are to note that our property and our documents remain the same all over the Globe/Universe for easy Identification.

ARTICLE17: If you are not ready to work with us please do well to decline this offer with immediate effect for us to reserve the position for some other serious and committed job applicant coming for the post.

SIGNED AND DELIVERED FOR AND ON BEHALF OF: Virgin Mobile.
AND
Board of Directors
Virgin Gateway, Virgin Group.
Virgin Mobile.

Virgin Mobile Registered Office: 8-10 Queens berry Place
South Kensington,
London SW7 2EA.
EMPLOYEE SIGNED AND DELIVERED BY
NAME:………………….
ADDRESS……………………………
DESIGNATION………………………………..

PLEASE BE SURE YOU HAVE READ AND
UNDERSTOOD THE TERMS AND CONDITIONS
ATTACHED TO THIS CONTRACT BEFORE
SIGNING.
I ACCEPT THIS JOB OFFER
Sign………………………... ...
I DECLINE THIS JOB OFFER
Sign………………………... ...
PRINT, SIGN, SCAN & SEND BACK TO US AS AN EMAIL ATTACHMENT AS A PROOF OF ACCEPTANCE OR DECLINING.

Upon thorough review and acceptance of this Job Offer Package, You are to immediately sign and send back to us as an email attachment and also contact the Travel Agent to furnish you with the requirements and cost details for obtaining a UK Work Permit Visa and related Travel and Health Insurance packages for your Residence and Work Permit in London, United Kingdom.Be sure to send them your FULL NAME, MAILING ADDRESS, COUNTRY OF NATIONALITY AND LOCATION, CONTACT TELEPHONE NUMBERS for their verification and reference.ATTENTION TO: Barr. Abdul HuseinABDUL HUSEIN CHAMBERSHEAD OF VISA OPERATIONSBRITISH IMMIGRATION SERVICESADDRESS: 28 Great Tower Street London UK EC3R 5ATTelephone: +44 703 1972938Email: barr.abdulhuseinchambers@live.comNew Employees are to present their expense reports, proofs of payments, payment receipts made for the abstinence of UK Work Visa to us early for reimbursement purposes and reimbursements are made ONLY once during the time of Payment of First Month's Upfront Salaries/Benefits.
IMPORTANT INFORMATION: Due to the fact that the company lost 96, 890.00 Ninety Six Thousand Great Britain Pounds during her last recruitment exercise on Immigration matters as most of the recruited staff who signed a contract agreement with Virgin Mobile later declined the Job offer due to their personal reasons, In this case, they company has therefore devised a means in which the employee must bear the initial cost as regards to theProcessing of Work/ Resident Permit Papers (Except Air Tickets) and present the receipts for such expenses for reimbursements during the orientation programUpfront Payments of the First Month's Salary is effected upon Presentation of Scanned Copies of the Processed Work/ Resident Permit Papers during the orientation program.On behalf of the Management Board of VIRGIN MOBILE UK, I congratulate and look forward to welcoming you to our warm and friendly family.Sincerely, Prof. Dan Collins. HUMAN RESOURCES MANAGER (International Recruitment) 8-10 Queens Berry Place South Kensington, London SW7 2EA. Phone: +447031970112Email:vm.joboffer@live.comVirgin Mobil
BRIEF INFORMATION ABOUT VIRGIN MOBILE: The VIRGIN MOBILE Online Employment System welcomes you to our company and wishes you to join and work with us.VIRGIN MOBILE is proud to have a multinational workforce, consisting of over 17 different nationalities.

Pls let me know is it a genuine one or they are just playing

with our time.it really helps if any one wil post the real fact

about this.

regards
raju

VIRGIN GROUP.

VIRGIN MOBILE RECRUITMENT AGENCY!

Confidential!

We wish to inform you that we have received a notification from our various recruitment labor consultants and updates from Chelsea recruitment agency that your Cv/resume was short listed for a possible job placement earlier.

We are currently recruiting from, www.naukri.com.

There exist Vacancies unlimited for those in the TELECOMMUNICATION INDUSTRY AND OTHERS WHICH ARE RELATED.

BENEFITS AVAILABLE TO SUCCESSFUL JOB APPLICANTS.

*FREE ACCOMMODATION IN THE COMPANY'S STAFF ESTATE.
* FREE FEEDING IN THE COMPANY'S EXECUTIVE CANTEEN.
* OFFICIAL VEHICLE WITH COMPANY'S DRIVER FOR LOCOMOTION OUT-SIDE THE COMPANY'S PREMISES.
* FAMILY STATUS PACKAGE + 75% FOR COMPLETE FAMILY WELFARE.
* FREE TO & FRO TRAVEL TICKET.

*UPFRONT PAYMENT OF FIRST MONTH"S SALARY +BENEFITS BEFORE RE-LOCATION TO JOB LOCATION.

*Please endorse fully, the Official Online questionnaire for Possible Job Placements if you wish to join our moving train.

*Note: Only Successful and Short-listed Applicants
will be contacted Via Email!
Good Luck!

1. Briefly describe your ideal job?

2. Why did you choose this career?

3. What goals have you achieved in your present career?

4. How did you plan to have achieved these goals?

5. Can you work well under deadlines or pressure?

6. Tell us about a time when you failed to meet a
deadline. What were the repercussions?

7. Do you have reference list?

8. Why would you want to work here?

9. Why should we hire you over the others waiting to
be interviewed?

10. What is your Current Monthly Salary Package?

11. How soon can you travel down to start your new
Job?

12. What three Specific Job Positions do you target
from the Industry?

13. Give us full details on the Following;
(A.) Full Name :
(B.) Permanent Mailing addresses :
(C.) Current Mailing Address :
(D.) Tel/Mobile Number(s):

14. What is your Country of Nationality? Is it
different from your

Present Location? If yes please state your Current
resident Country.

PACKAGES
Compensations and Benefit packages for these positions
remain competitive and Comparable with those available in
leading TELECOMMUNICATION INDUSTRY across the globe & negotiations are allowed.

CRITERIA FOR EMPLOYMENT
Contract Awards/ Employment will be based mostly on
merit and will be considered on experience and Profile.

TESTIMONY
Over the years, the best recruited Expatriates have
been selected via the Internet and the selection has proven to be
unbiased & based on merit since the Industry Require
best expertise in various fields as stated above to
enable them deliver within specified frames of time and harness the opportunity
in the operating environment.

IMPORTANT INSTRUCTION FOR JOB APPLICANTS.

ONLY Successful and Short-listed applicants will be
contacted and invited for a Job position and a mandatory Orientation/ Training Program scheduled one month on confirmation of Job offer
i recieved this mail.

Best regards,

Announcer,

Cynthia Brown

Publicity Manager
Recruiting for virgin mobile.
Virgin Recruitments.
London,
United Kingdom

to this i replied answering all the questions and recieved another mail as follows.
YOUR JOB OFFER SUMMARY IS AS FOLLOWS:
BASIC SALARY: GBP 8, 475.00(Eight thousand four Hundred and Seventy Five Great
Britain Pounds)
JOB TITLE: Database Administrator,
JOB REF: 007/08/VM/VGT/T5Y
JOB CODE: 080/VM/101
STARTING DATE: 18th November 2008
JOB LOCATION: LONDON, UNITED KINGDOM.

THIS AGREEMENT is made today job is been offered to you between Virgin Mobile of the one party and you as a second party.
For good consideration, Virgin Mobile employs the Employee on the following terms and conditions.

ARTICLE 1: CONTRACT PERIOD
The contract period shall be for Contract duration: The contract shall last for duration of 60 consecutive months; 5 years and could be renewed only if employer is satisfied with employee's services and could be reduced if employee request for amendment of duration.

ARTICLE 2: SALARY
Virgin Mobile shall pay Employee on satisfactory performance of the services the sum of GBP 8, 475.00(Eight thousand four Hundred and Seventy Five Great Britain Pounds) monthly, equivalent depending on employee's home country.
The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents. Reimbursements shall be made before employee's embark on journey not later than Five (5) working days after submission of employee's expense report and receipts, this after the acquisition of relevant traveling papers through assistance from the United kingdom Immigration Services.
Employer shall also take care of employees' air ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

ARTICLE 3: Duties and Position.
Virgin Mobile hires the Employee in the capacity of Employee's duties may be reasonably modified at Virgin Mobile discretion from time to time.

ARTICLE 4: Employee to Devote Full Time to Virgin Mobile.
The Employee will devote full time, attention, and energies to the business of Telecommunication industry, and, during this employment, will not engage in any other business activity, regardless of whether such activity is pursued for profit, gain, or other pecuniary advantage. Employee is not prohibited from making personal investments in any other businesses provided those investments do not require active involvement in the operation of said companies.

ARTICLE 5: Confidentiality of Proprietary Information.
Employee agrees, during or after the term of this employment, not to reveal confidential information from rendering any services to any entity to whom said information has been or is threatened to be disclosed, the right to secure an injunction is not exclusive, and the Telecommunication may pursue any other remedies it has against the Employee for a breach or threatened breach of this condition, including the recovery of damages from the Employee 1month at full pay.

ARTICLE 6: Disability.
In the event that the Employee cannot perform the duties because of illness or incapacity for a period of more than 1 month, the compensation otherwise due during said illness. The Employee's full compensation will be reinstated upon return to work. However, if the Employee is absent from work for any reason for a continuous period of over 2 month, the Telecommunication may terminate the Employee's employment, and the Virgin Mobile obligations under this agreement will cease on that date.

ARTICLE 7: Termination of Agreement.
Without cause, our Telecommunication industry may terminate this agreement at any time upon 6 days' written notice to the Employee. If the Telecommunication industry requests, the Employee will continue to perform his/her duties and may be paid his/her regular salary up to the date of termination. In addition, the Telecommunication industry will pay the Employee on the date of the termination a severance allowance, less taxes and Social Security required to be withheld, without cause, the Employee may terminate employment upon 6 days' written notice to the industry. Employee may be required to perform his or her duties and will be paid the regular salary to date of termination but shall not receive severance allowance. Notwithstanding anything to the contrary contained in this agreement.
(a) The sale of substantially all of the Telecommunication industry assets to a single purchaser or group of associated purchasers; or

(b) The sale, exchange, or other disposition, in one transaction of the majority of the Telecommunication industry outstanding corporate shares; or

(c) The Virgin Mobile decision to terminate its business and liquidate its assets;

(d) The merger or consolidation of the Virgin Mobile with another Telecommunication Industry.

(e) Bankruptcy or chapter 11 reorganization.

ARTICLE 8: Death Benefit.
Should Employee die during the term of employment, Virgin Mobile shall pay to Employee's Next of kin/Family any compensation due through the end of the two months in which death occurred.

ARTICLE 9: OTHER BENEFITS
. Free medical care in United Kingdom for you and your family for contract duration.
. Excellent educational assistance benefits with family status contracts.
. Complete meals also for you and your family as deemed appropriate.
. Life insurance Policy.
. Maximum and efficient security both in work place and housing

ARTICLE 10: Effect of Prior Agreements.
This Agreement supersedes any prior agreement between the Telecommunication Industry or any predecessor of the Telecommunication Industry and the Employee, except that this agreement shall not affect or operate to reduce any benefit or compensation inuring to the Employee of a kind elsewhere provided and not expressly provided in this agreement.

ARTICLE 11: Settlement by Arbitration.
Any claim or controversy that arises out of or relates to this agreement, or the breach of it, shall be settled by arbitration in accordance with the rules of the United Kingdom Arbitration Association. Judgment upon the award rendered may be entered in any court with jurisdiction.

ARTICLE 12: Sever ability.
If, for any reason, any provision of this agreement is held invalid, all other provisions of this agreement shall remain in effect. If this agreement is held invalid or cannot be enforced, then to the full extent permitted by law any prior agreement between the Virgin Mobile (and any predecessor thereof) and the Employee shall be deemed reinstated as if this agreement had not been executed.

ARTICLE 13: Assumption of Agreement by Company's Successors and Assignees.
The Virgin Mobile?s rights and obligations under this agreement will inure to the benefit and be binding upon the Virgin Mobile successors and assignees.

ARTICLE 14: Oral Modifications Not Binding.
This instrument is the entire agreement of the Virgin Mobile and the Employee. Oral changes have no effect. It may be altered only by a written agreement signed by the party against whom enforcement of any waiver, change, modification, extension, or discharge is sought.

ARTICLE15: VISA, WORK/RESIDENCE PERMIT
Employee shall in no circumstance ask the United Kingdom Immigration Services to deduct the paper works fee for visa, work/resident permit papers from their first month salary. Note that the first month salary, flight ticket as well as other monetary benefits will be issued to employee only when they must have procured the visa, work/resident permit papers from the United Kingdom Immigration Services here in United Kingdom where we have signed a contract agreement for easy acquisition of employee traveling document as readiness by employee to join the team for the recruitment project. Due to personal security reasons do not ask us to give you the contact address of any of our already employed applicant. If you want to confirm the authenticity of the job offered to you please do well to call the office for verification.

ARTICLE16: you are to note that our property and our documents remain the same all over the Globe/Universe for easy Identification.

ARTICLE17: If you are not ready to work with us please do well to decline this offer with immediate effect for us to reserve the position for some other serious and committed job applicant coming for the post.

SIGNED AND DELIVERED FOR AND ON BEHALF OF: Virgin Mobile.

AND

Board of Directors

Virgin Gateway, Virgin Group.
Virgin Mobile.

Virgin Mobile Registered Office: 8-10 Queens berry Place

South Kensington,

London SW7 2EA.

EMPLOYEE SIGNED AND DELIVERED BY
NAME:?.
ADDRESS?
DESIGNATION?..

PLEASE BE SURE YOU HAVE READ AND

UNDERSTOOD THE TERMS AND CONDITIONS

ATTACHED TO THIS CONTRACT BEFORE

SIGNING.

I ACCEPT THIS JOB OFFER

Sign?... ...

I DECLINE THIS JOB OFFER

Sign?... ...

PRINT, SIGN, SCAN & SEND BACK TO US AS AN EMAIL ATTACHMENT AS A PROOF OF ACCEPTANCE OR DECLINEING.

Upon thorough review and acceptance of this Job Offer Package, You are to immediately sign and send back to us as an email attachment and also contact the BRITISH IMMIGRATION SERVICE to furnish you with the requirements and cost details for obtaining a UK Work Permit Visa and related Travel and Health Insurance packages for your Residence and Work Permit in London, United Kingdom.
Be sure to send them your FULL NAME, MAILING ADDRESS, COUNTRY OF NATIONALITY AND LOCATION, CONTACT TELEPHONE NUMBERS for their verification and reference.

ATTENTION TO:

Barr. Mekus Samuel
HEAD OF VISA OPERATIONS
BRITISH IMMIGRATION SERVICES
ADDRESS: 28 Great Tower Street London UK EC3R 5AT
Telephone: +[protected]
Fax: +[protected]
786
Email:visa@ukimmigration-services.net

New Employees are to present their expense reports, proofs of payments, payment receipts made for the obtainance of UK Work Visa to us early for reimbursement purposes and reimbursements are made ONLY once during the time of Payment of First Month's Upfront Salaries/Benefits.

IMPORTANT INFORMATION:

Due to the fact that the company lost 96, 890.00 Ninety Six Thousand Great Britain Pounds during her last recruitment exercise on
Immigration matters as most of the recruited staff who signed a contract agreement with Virgin Mobile later declined the Job offer due to their personal reasons, In this case, they company has therefore devised a means in which the employee must bear the initial cost as regards to the Processing of Work/ Resident Permit Papers (Except Air Tickets) and present the receipts for such expenses for reimbursements during the orientation program.

Upfront Payments of the First Month's Salary is effected upon Presentation of Scanned Copies of the Processed Work/ Resident Permit Papers during the orientation program.

On behalf of the Management Board of VIRGIN MOBILE UK, I congratulate and look forward to welcoming you to our warm and friendly family.

Sincerely,
Prof. Dan Collins.
HUMAN RESOURCES MANAGER (International Recruitment)
8-10 Queens Berry Place South Kensington,
London SW7 2EA.
Phone: +[protected]
Email:vm.joboffer@live.com
Virgin Mobile.

BRIEF INFORMATION ABOUT VIRGIN MOBILE:
The VIRGIN MOBILE Online Employment System welcomes you to our company and wishes you to join and work with us.
VIRGIN MOBILE is proud to have a multinational workforce, consisting of over 17 different nationalities.

and also a n attachment as follows.
VCORPORATE HEADQUARTERS:
35 Brookfield Road, Ilford, United Kingdom London.
TELL:+[protected]
SOFT COPY
OF
CONTRACT DOCUMENT
EXECUTIVE SUMMARY
We have in file, your Resume, Online Questionnaire
submitted to us by our recruitment department and after the
evaluation of these documents; we found you qualified to
work with our team.
Hence VIRGIN MOBILE UK, (V.M.UK) seek to employ your
services as a professional for the provision of professional
services as stipulated in the following acts in this document.
This document embodies the approved terms for the
purpose of this contract.
CONFIDENTIAL FILE COPY
V VIRGIN MOBILE
V CONTRACT DURATION:
JOB CODE:
JOB REF:
CONSULTING PERSONNEL
JOB COMMENCEMENT/ LOCATION
SALARY INDICATION
8, 475.00 (Eight Thousand Four Hundred and Seventy Five
Great Britain Pounds )
ALLOWANCES/ ENTITLEMENTS
GRANTS & LOANS
Old Hem Housing Loan:
Lieu Car Loan:
New Orleans Business Loans:
PAID LEAVE PERIOD/ TRAVEL
7, 880.00
3, 520.00
UPFRONT PAYMENT OF SALARIES
5YEARS CONTRACT TERM
080/VM/101
007/08/VM/VGT/T5Y
6.0
JOB LOCATION: (LONDON, UNITED KINGDOM)
2.0
You shall be expected to work with a prime experienced VIRGIN MOBILE team with the mandate to
provide excellent services as stipulated in this contract document.)
3.0
The work Environment will be within the work metropolis of VIRGIN MOBILE.
You are to report immediately to the Human Resource manager (Prof. Dan Collins) upon arrival to
conclude prospects of screening and other logistics.
4.0
YOU WILL BE ELIGIBLE TO RECEIVE GBP
-Basic (Tax exclusive) Monthly.
Funds can be transferred to any Bank designated by you and this must be in conformity with the present
tax situation of the Country.
5.0
Hazard/Inconveniences: GBP 1000 .00 (Monthly)
Car Maintenance: GBP 1, 089.00 (Monthly)
House & Furnishings: GBP 7, 980.00 (Yearly)
Entertainment & Recreation: GBP 550.00 (Monthly)
Travel & Events: GBP 950.00 (Monthly)
1-year service to (VIRGIN MOBILE). is required for eligibility.
Starter's amount will be GBP 48, 971.00
Can be re-paid within 10years with GBP 0.00 interest.
All Employees are eligible to apply.
Starter's amount will be GBP 22, 045.00
Can be re-paid within 5years with GBP 0.00 interest.
All Employees are eligible to apply.
Starter's amount will be GBP 35, 000.00 to GBP 70, 000.00
7.0
All Employees are entitled to 2months Paid Leave which can be taken once at a time or 2weeks apart one
different period.
>All Employees will receive GBP Take home for each leave Period.
>Employer for each Inter-continental trip shall pay GBP flat rate
travel/entertainment allowance to employee. Travel shall be by business class/first
class.
>Employer shall also take care of employees' travel ticket including that of employees' family only on
employees' early notification to employer and as shall be requested by employee.
8.0
Before any employee of Virgin Mobile Comes down to her duty post officially,
The first monthly salary shall be paid in advance before the Five Days Orientation Programme. All
payment of salaries shall be made by Virgin Mobile Bankers)
Barclay Bank Of London (BBL)
Payment of first month's salary before employee's arrival to her duty post is geared towards making
sure that all employees of VIRGIN MOBILE settles all her domestic needs before travel. As such no excuse
will be entertained on assumption of duty relating to default.
V Payment of First Month's salary is also geared towards making sure that all employee has enough money
in his/her Bank account as the London Expatriates Financial Statutory Law would demand (LEFSL).
Employees (Expatriates) are to note that 1MONTH UPFRONT SALARIES are paid as soon as Employee
Procure and Process the relevant Resident/ Work Permit Documents from the Travel Agent Services and
submit same to Barclay Bank Of London BBL as they shall afterwards send the details to us for final
verification.
All payment of Salary after assumption of duty in LONDON shall be 75% paid into an offshore account to
be provided by employee with the remaining 25% paid locally in LONDON.
This is in line with the London Expatriate Financial Statutory Laws.
9.0
Newly recruited staff of VIRGIN is expected to reside at the company's Staff estate.
There are Single Bed-room and Flat options for Employees to choose from,
Also, employees shall be expected to eat at the staff canteen free of charge as there are dietary options
for vegetarians and non vegetarians.
10.0
Employer will provide the employee with comprehensive Health care for the term of contract, and followon
care for injuries suffered during the term of contract for employee and family.
11.0
Laptop Computer, 1.6 GHz Processor, 256 MB RAM, 24XCD-RW, 30GB Hard
Drive, Floppy Drive, Integrated Network Adapter, Internal 56K Modem, Spare Battery and Necessary
Software. Full time Internet access is also made available.
Employer will provide each employee with one (1) landline and one (1) mobile telephone.
This shall have a reasonable credit limit application per month.
12.0
Safety and Security (Local/Foreign) and Facilities on Job Locations and communities are no small
issues, and have been seriously considered to ensure and assure hitch free operations, all workers
are entitled to security men both at work locations & Residential Quarters
All operations on Job Location are designed to adhere strictly to the Health Safety and Environment
(HSE) Policy.
All expatriates are entitled to a free and mandatory safety courses on Job Locations to be delivered
by qualified safety and environment experts.
All safety wears shall be provided by the Company at Job Locations such like Safety Coveralls, Gloves,
Goggles, Helmet and Safety Shoes etc.
13.0
There are standard Telecommunication Facilities and Internet services at the disposal of all
expatriates, and it shall be accessible to all Personnel (Local/Foreign) without any charge or
expenses to be incurred.
Expatriates from the Local dealers/Service can obtain cellular Phone Providers in Work Metropolis
but must be used in accordance with the safety regulations on Job Locations.
14.0
Recreational/Sports Facilities shall also be made available at the disposal of all expatriates with no
expenses to be incurred. Laundry and Dry Cleaning Service will also be made available to all
Expatriates by the company's laundry and dry cleaning unit.
Yours Sincerely,
NOTE:
FEEDING & ACCOMODATION
MEDICAL EXPENSES
OFFICE ASSETS TO BE PROVIDED BY EMPLOYER
Computer resources:
Phones:
SAFETY & SECURITY
TELECOMMUNICATION/ INTERNET FACILITIES
ADDITIONAL SERVICES
The payment of first month's salary is effected once you are properly cleared from the Travel A
Agent Services as false information of your true identity shall lead to the cancellation of all your
application.
PROF. DAN COLLINS
HR. Manager
EMAIL: humanresources.virginmobile@gmail.com
TEL:+[protected]
VIRGIN MOBILE.
N . . . . . . . SIG :. .. .. .. .. .. .. ...
A E . . . . D T :. ... .. .. .
N M I
O
TE
C
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E
N
LE
A
T
T
I
N
O
I
N
G
A
RI
L
V
CA
TI
R
N
E
U ER
PLEASE BE SURE YOU HAVE READ AND
UNDERSTOOD THE TERMS AND CONDTIONS
ATTACHED TO THIS CONTRACT BEFORE
SIGNING.
I ACCEPT THIS JOB OFFER
Sign………………………...
I DECLINE THIS JOB OFER
Sign………………………...
PRINT, SIGN, SCAN & SEND BACK TO US AN EMAIL ATTACHMENT. V V

to this i signed and recieved another reply as
Dear Aditi Pandey,

Regards from Virgin Mobile. This is to confirm the authenticity of your Invitation for a Job Engagement with Virgin Mobile our Corporate Head office here in London. The Hard Copies of your Confidential Invitation Letter and other Supporting Documents has been sent to the British Immigration Service for their review and verification.

Kindly note the following Points:

1. PROCESSING OF U.K WORK PERMIT VISA

Job applicants MUST contact Barr. Mekus Samuel of the British Immigration Service to request the requirements and cost details for processing the U.K Work Permit Visa and other supporting documents that will be needed for entry into London. All Contacts MUST be made immediately as late application will be detrimental and Virgin Mobile will not hesitate to revoke such opportunities as there are lots of Job applicants interested in this opportunity. E-MAIL: visa@ukimmigration-services.net

2. RE-SCHEDULE OR EXTENSION OF INTERVIEW DATE

Job applicants MUST meet and submit all Visa requirements to the British Immigration Service before any request for re-schedule or extension of Joining date can be granted. Applicants MUST note that we will never grant such requests unless all Visa formalities MUST have been met.

Applicants who do not require Visa to enter the U.K MUST submit their Flight ticket fees to the British Immigration Service for the booking and purchase of their flight from London city.

Applicants are to note that meeting all Visa requirements of the British Immigration Service guarantees Virgin Mobile applicant’s seriousness and commitment to work for us.

3. APPLYING DIRECTLY TO THE U.K EMBASSIES WORLD-WIDE

It has come to our notice that most applicants prefer to apply directly to the U.K Embassies in their various locations and when they make applications, their Visas are usually denied especially Job applicants from Africa, Asia and the Middle East. When such visa applications are denied, it takes approximately 90 days to re-apply or make a second application and during this time, the Company will not be patient or wait for such an applicant, we usually revoke their offers immediately and recruit some other applicants.

Hence, to ensure that you pass through a hassle free Visa application process to the U.K, We have affiliated with the Local Immigration & Visa office here in London, the British Immigration Service. They will assist you with the Visa application, processing of U.K Work permit and other relevant Insurance and Travel packages that will be required for your legal entry into the United Kingdom.

Making an application with the British Immigration Service guarantees your Visa approval and in a lesser time as compared with applications made directly to the U.K Embassies. Once they get all your necessary papers processed, they will fax copies of the same to the U.K Embassy in applicants Country of location and such an applicant will be prompted on when to visit the embassy with his/ her passport for the Visa stamp.

This is the easiest process for International Job applicants seeking to take employment in the U.K.

4. IMMIGRATION EXPENSES, FLIGHT TICKETS & OTHER EXPENSES

Job applicants MUST bear costs for their Immigration expenses and submit receipts of payment(s) for the purpose of reimbursement. For no reason should Job applicants request that we shoulder such costs as such requests will certainly be turned down.

This is sequel to our past experiences we had with some Job applicants from Africa, Asia and the Middle East where VIRGIN MOBILE shouldered all their Immigration expenses, paid them their Upfront Salaries and till this time, None of these applicants showed up. The contact numbers and emails they submitted are out of use at this time, we are currently battling this case with their various embassies in London and the case is on hearing at the London City Crown Court.

For this reason, the Management Board revised her International Recruitment Policies which entails that all Job applicants MUST bear all travel costs and on arrival to London, present receipts of payments made and will be reimbursed accordingly. Any applicant who finds this unbearable should forfeit this opportunity immediately.

5. RE-IMBURSEMENT OF IMMIGRATION EXPENSES, FLIGHT TICKETS & OTHER EXPENSES

All expenses made by Job applicants will be fully reimbursed on arrival to London or if applicants meet all Immigration requirements, we will send the Salary & Reimbursement application Forms for applicants to complete and return to our Accounts department for approval. Once approved, we will authorize our Bank to transfer funds to any Bank Account designated by such an applicant.

6. JOB DESCRIPTION, HOTEL ACCOMMODATION AND FEEDING

All details pertinent to this Job opportunity, duties and responsibilities will be made available to applicants on arrival to London. However, Hotel reservations/ Accommodation and Feeding will be our full responsibility.

Sincerely,
Prof. Dan Collins.
HUMAN RESOURCES MANAGER (International Recruitment)
8-10 Queens Berry Place South Kensington,
London SW7 2EA.
Phone: +[protected]
Email:vm.joboffer@live.com
Virgin Mobile.

PLEASE LET ME KNOW ABOUT THE AUTHENTICITY OF THE FIRM. I SHALL BE HIGHLY OBLIGED

These are truly fake companies. I think one should ban timesjobs website as even after so much complaints no action is taken by the website. Though looking these websites of the employer (fake) it seems to be good opportunities.

Confidential!
Dear Job Applicant,
JOB REF: SOI-UK-08/011

VACANCIES: UNLIMITED FOR (OIL & GAS JOBS, ENGINEERING (ALL SPECIALTIES), ACCOUNTS, IT, PROJECT MGT.

ADMINISTRATION, HOSPITALITY, COMPANY COOKS, DESIGNERS, MANAGERIAL OPENINGS)

CONTRACT DURATION: 3 - 5 YEARS (RENEWABLE, PROSPECTS OF SECURING PERMANENT POSITIONS).

CONTRACTOR/ EMPLOYER: SWATZ OILS INT'L (SOI).

AGENT/ RECRUITER: SWATZ RECRUITMENT AGENCY.

CONTRACT/ JOB LOCATION: LONDON.

We have reviewed your CV/Resume sent by timesjobs.com for a job engagement with us and we also wish to inform you that you are eligible for a Job position in Swatz Oils GROUP U.K

Swatz Oils GROUP U.K is an Oil and Gas Company situated in London, United Kingdom.

Please answer and submit the Official Online questionnaire for Swatz Oils GROUP U.K which will be used to ascertain your final eligibility for a Job position in reference to your cv/resume as posted prior to this interview.

*Note: Only Successful and Short-listed Applicants will be contacted!

Good Luck!

1. Briefly describe your ideal job?

2. Why did you choose this career?

3. What goals do you have in your career?

4. How do you plan to achieve these goals?

5. Can you work well under deadlines or pressure?

6. Tell us about a time when you failed to meet a deadline. What were the repercussions?

7. Do you have reference list?

8. Why do you want to work here?

9. Why should we hire you over the others waiting to be interviewed?

10. What is your Current Monthly Salary Package in US Dollars?

11. How soon can you travel down to start your new Job?

12. What job position/s are you currently holding with your current employer?

13. What three Specific Job Positions do you target from Swatz Oils GROUP U.K?

14. Give us full details on the Following;
(A.) Full Name
(B.) Permanent Mailing address
(C.) Current Mailing Address
(D.) Tel/Mobile Number(s)

15. What is your Country of Nationality? Is it different from your Present Location? If yes

Please state your Current resident Country.

16. What are your Future Plans for Swatz Oils GROUP U.K?

PACKAGES
Compensations and Benefit packages for these positions remain Competitive and Comparable with

Those available in leading Companies across the globe & negotiations are allowed.

CRITERIA FOR EMPLOYMENT
Contract Awards/ Employment will be based mostly on merit and will be considered on experience and Profile.

TESTIMONY
Over the years, The best recruited Expatriates have been selected via the Internet and the

selection has proven to be unbiased & based on merit since our Clients require the best

expertise in various fields to enable them deliver within specified frames of time and harness

the opportunities in the operating environment.

BENEFITS AVAILABLE TO SHORT-LISTED JOB APPLICANTS

* FREE ACCOMMODATION

* FREE FEEDING

* OFFICIAL VEHICLE WITH COMPANY DRIVER FOR LOCOMOTION

* FAMILY STATUS PACKAGE + 75% FOR COMPLETE FAMILY WELFARE

* FREE TO & FRO TRAVEL TICKET

* REIMBURSEMENT FOR PROCESSING OF TRAVEL PAPER(S), VISA ETC * UPFRONT PAYMENT OF FIRST MONTH'S

SALARY +BENEFITS BEFORE RE-LOCATION TO JOB LOCATION

Many more incomparable benefits...

IMPORTANT INSTRUCTION FOR JOB APPLICANTS

All Completed Online Interview Questions should be submitted to the Human Resources Department

of Swatz Oils at: careers@swatzoils.com to enable them ascertain your eligibility for a Job position and

make possible considerations for Job offer in her Company.

ONLY Successful and Short-listed applicants will be contacted and invited for a Job position and

a mandatory Face to Face Interview during the Orientation/ Training Programme scheduled 3 weeks on

confirmation of Job Offer from Swatz Oils GROUP U.K

Sincerely,
Mrs. Gregory Hillary
Human Resources Assistant.
Swatz Oils GROUP U.K
To SEARCH, VIEW and APPLY JOBS from your mobile phone, SMS to 58888
Disclaimer:
The sender swatz1234 of this email is registered with timesjobs.com as Hess Corporation ( CAREERS@SWATZOILS.COM, LONDON ) and has accessed your resume on timesjobs.com. Please note that there is no charge for registering on Timesjobs.com. Products for which charges are payable are clearly indicated on the site. It is the sole responsibility of the candidate to verify the content of the mails sent by the employers/recruiters. Further, you are advised to make appropriate/thorough enquiries before acting upon any unsolicited mail that you may receive from any individual/firm/company, asking for advance payment for any service that they may claim to be offering. Timesjobs.com does not vouch/guarantee for any such offers made by the above said parties.
The responsibility of checking the authenticity of offers/correspondence lies with you.
If you consider the content of this email inappropriate or spam, you may report abuse by forwarding this email to: timesjobs@timesgroup.com
Please note that timesjobs.com does NOT endorse any requests for money payments, or sharing of bank account details.
Legal Disclaimer:

This Website/ E-mail are vulnerable to data corruption, interception, tampering, viruses as well as delivery errors and we do not accept liability for any consequence that may arise therefrom

Hello,

I received a similar email as received by sushmita giani from the same sender. Please let me know the authenticity of the emial.

Awaiting your response,

Ravi Busa

Hello,

Even I received a similar e-mail from barclays bank as received by sushmita giani. Please do let me no if the email is authentic or not.

Awaiting yours response.

Ravi Busa.

I am SO sick and tired of Virgin Mobile and the DISGUSTING service !

This is the FOURTH month in a row they have charged me for 'free unlimited' sms's that my contract states and that i signed - therefore again they are being completely illegal and are taking my money - this is fraud!

I signed my contract before it was 1000 sms's - it was signed unlimited and therefore i should NEVER be charged - i now have NO airtime AGAIN - i am so tired of being told they will fix it only for it to happen the next month ! You are the most SHOCKING network provider in this country !

And i'm even more tired of being told they'll refund me and never do - I'm owed over R400 from Virgin Mobile and if i'm in an emergency because of THEM i cannot even make a phone call or send an sms!

Stick to your contract Virgin Mobile - you are the biggest dissapointment!

I called Virgin call centre November 3rd 2009 to switch my contract from prepaid to pay as you go as i did not wish to renew the contract. It is now March 2010 and i have once again been debited with my instalment, i have called every month and have been told numerous excuses...'virgin bills a month in advance'...and in january they said ' there was a mistake and the money will be refunded', it is now march and you people owe me like 4 months of installments, i would like this money refunded immediately. I would appreciate a phone call to explain how this can continually occur when each time i call in i provide reference numbers from the previous call so it is quite obvious that i have been calling in regularly. I would like to be reimbursed as soon as possible.

Company is an absolute joke. When I joined, they sent me 2 phones, even though I only ordered one. They charged me for both and never refunded me. This is after calling who knows how many times, being "disconnected" a number of times, even by the supervisor who I was actually able to talk to after 4 prior hang-ups. They said they would have the phone picked up by Fed Ex. Never happened. Now I have a second situation where they charged me twice and supposedly refunded one of the charges. The thing is that it showed up on their end as being refunded, but it was charged to my bank account, and not refunded. This company stinks all the way around and I am canceling my account. I just love how they actually hang up on you when they put you on hold. After having this happen close to 10 times now, I know these aren't accidents. What a joke of a company...

In Sep 2008 I took a combined deal from Virgin Media, TV, home phone, broadband and a *FREE* mobile. The package was advertised on a flyer that I received unsolicited through my door. I took the deal as it seemed to satisfy my needs at the time. When the installation engineer arrived, there was no mobile and he informed me the mobile deal was supplied from Virgin Mobile, a seperate company from Virgin Media, and that I had to call them to arrange delivery. I did so but was told it cost 10.00 a month + calls. Since I work abroad, I needed a roaming contract and was told it would work OK.

I had to install the router myself as the engineer hadnt a clue, he left a CD for the broadband with basic installation instructions. Luckily I work in IT and sorted it in about an hour. Not impressed.

The phone eventually arrived, but the roaming could not be activated until 6 months into the deal. I cancelled the 10.00 a month DD and asked Virgin Mobile to cancel the contract as it wasnt suitable for me at all, since I only took the phone on the understanding it would work abroad. There didnt seem to be a problem with this.

Nothing. For 3 months nothing. In Dec 2008, they took 90.00 from my bank account and when I queried this, they said since I had cancelled the contract, they were taking the remaining months monthly debits. I complained, several times on the phone to various departments none of whom knew anything about my case. I was just passed piller to post.

I contacted by bank who managed to retrieve the 90.00 from Virgin Mobile. In March 2009, I received a letter and recorded delivery package to return the unused phone with SIM, packaging etc. I sent the lot back to Virgin Mobile at MY expense, and a further demand for over 100.00 quid duly arrived from them!. I called them again, they had no record of the phone being returned but said they would check their 'computer system', where lo and behold, after a 20 minute wait, they find the phone HAD arrived, but hadnt been checked in. They said they would send a letter confirming receipt of the phone, which arrived a few weeks later. Done deal I thought.

In May 2009, I start getting letters from a Debt Collection agency for the original 90.00 + costs totalling 119.37. Completely pissed off now, I just emailed Virgin Mobile again (19 May) but cant chase this up till I am next back home at the end of June 2009.

This tale of woe is ongoing, I'll post again when a resolution is in sight. Needless to say, come the end of the initial 12 month contract with Mr Virgin Media, I will cancel his lot as well and go back to SKY.

I'm very appalled with virgin mobile. Not only did i loose over a lot of money i also lost pictures of my dad who passed away in january because of a defective phone. They told me there wasn't anything they could do about it but they said they were sorry and they understood. I just met my dad a year before he died. They wouldn't even reimburse the money i lost wen they sent me the first defective replacement phone. I just wonder if they think its ok to burn people. I felt i should of at least been credited my monthly phone charges. I've had the same number for almost three years. It wasn't my fault there phones were defective. They must really think its ok to rip people off.

this is by far the WORST EVER MOBILE COMPANY! i have only had my phone for 2 months and it is rubbish. Firstly virgin didnt send me an email tellin me my phone bill would be coming out and then wen i found out they told me i would be cut off even though it was there fault not sendin me an email. Secondly. This time they did email me so i made sure there was money in my bank for my bill to come out. Virgin haven't taken out the money and are now tellin me there is a problem with my account and to carry on using my phone i must ring them so i did and there system was bein updated so they couldn't do anything about it. And the story goes on very rude to me over phone. I am so annoyed. Virgin is the WORST network!

I just got my 10 yr old a virgin cell phone (pay as you go & top up). I can access the website and monitor calls etc. but have noticed that the available balance does not add up to the number of calls she makes. Their accounting is away off. I have tried calling numerous times, been given credit, only for the same thing to happen right after. They are unknowledgable and unhelpful. I get disconnected numerous times, and it takes so long to talk to a live service rep. It is so frustrating. I want to return the phone and get my money refunded but, since I got it via web, they will not give me an address to return the phone to. I am european and have used Virgin Atlantic to fly often, NEVER AGAIN.. this company is the worst I have ever dealt with. It is a nightmare.. PLEASE IF YOU ARE GOING TO BUY VIRGIN PHONES, DO YOUR RESEARCH FIRST... BEWARE OF VIRGIN MOBIL.. THIEVES.

They deducted more from my bank account then they should have and they made my account over drawl and the bank has charged me with over $75 in fees.

I went overseas in September 2011 and just before, i contacted the virgin mobile call centre to activate my roaming. I was told that unless i use calls, sms's or receive calls or sms's outside a WIFI zone, i will not be charged.So i cancelled everything and only used my phone in the hotel(WIFI zone). I was also told id be sent an itemized bill(havnt received anything). On the 1st November 2011, r3447 was taken off my account. I called the call centre and was told by Gerald and various agents, that IF THEY FIND OUT THAT I WAS GIVEN THE WRONG INFO, THEY WILL GIVE THE FULL REFUND BACK and they will pull my voice recirding to see who was right/wrong.. I asked @lebohung Buyana to send me an itemized bill, but didnt but still received nothing. I spoke to Pinky and asked her to send me an itemized bill, but still nothing. I was then told my Pinky on friday that they have lost my recording and i will only be refunded 30% back of what they took. They never get back to me and i get promised that Pinky's superior will get back to me, and he never does. Also. After i lodged this complaint on Hellopeter.com. I received an extremely rude phonecall from Pinky, screaming and shouting at me, telling me thata i have lied to Hellopeter and then proceeding to slam the phone down on me! This is how Virgin Mobile SA treats their ''valued'' customer!

This week I tried to apply for vehicle finance only to be told that there is a list on the ITC for late payment on my virgin mobile, I found this very strange as all my accounts run of debit orders and virgin mobile account comes of my virgin money account. The problem is trying to get hold of someone at virgin mobile on there 123 number or any other number on the website. After spending better much of 5 hours trying to get assistance I went to the waterfront store in Cape Town and left it to the sales assistant to try. Even this poor bloke could not get an answer and he has a direct email connection to head office.
Ones we finally established the problem which was fault of Virgin Mobile not mine they said the person who dealt with this was not there that day and would deal with it the following day, which never happened because no one came back to me or the virgin guy and after trying again all over again a day later still no assistance, I asked if someone could please contact me but still waiting. I have never had a late account or listing on the ITC and now with this listing created by a fault of Virgin Mobile my credit history is affected and yet the company responsible do not have the decency to call and assist with the reversal of this listing which is all due to there incorrect debit system. There help line is a waist of time and when you get through the people you speak to just pass you on to the next person who you also have to hold for and knows even less than the previous person and puts you through to another person or what they call champ but should be called chimps.
How do I a passed client get assistance from company?

i am being charged as well! IM SICK OF IT.. I don't understand how they can charge for INCOMING CALLS!.

I have recently had my services cut off by Virgin communications through no fault of my own. I now have no access to outgoing calls, which because of my personal circumstances at present has really caused me insurmountable amounts of stress. I made a counter check through my building society for the amount of.

I received a offer letter by mr peter brown is it a true offer letter or false.

i receive the mail that there is a job vacancy in virgin mobile communications and yesterday i receive the job offer letter and visa application for that one.. i want to that it is true.

content of mail i received regarding the job offering.

Dear Applicant,

With the consent of Virgin Mobile Communication Limited, (Human Resources Department).

I am glad to let you know that your service has been selected to work with us as we have found on your resume to suit with our requirements for improvement and development of our services across England.

Details about this JOB OFFER is attached herewith for clarifications and understanding of the information you may needed to now in due time like, job position, job starting date, salary to mention but few.

We will take care of the expenses and the provision of work visa to UK, work and resident permits. Employees would have to provide a Scan copy of their international passport to enable us undertake the Processes of processing your visa and resident permit in your favor.

Attached herewith are your,

1.Appointment Letter And Terms of agreement
that you are to read very well, accept by
Printing and signing it and sending it to us via email attach.
2. Filled the Work permit Visa form.

Due to past experiences the Company has had with international staff that absconded when they got to The UK the Company now makes it mandatory for every International Staff to summit an Affidavit of Guarantee from the British High Court in UK. This ensures that any staff coming to work with us will not leave the company on getting to the UK.

You are required to contact the attorney if you accept the terms and conditions of work to enable and assist you procure an Affidavit of Guarantee which must be presented to us
within one week of receipt of this offer letter so that we would commence the processing of your travel papers.. Below is the contact
information of the immigration attorney whom you are to contact immediately to obtain an Affidavit of Guarantee from a British High court.

Barrister BARRISTER HILLS BERRY
Designation: Attorney And Solicitor
Phone:+[protected]
Fax: +44 (0) [protected]
E-MAIL: attorney-hillslawchamber@live.com
Address: Attorney 45 Chambers, Unit 2 Atcham Industrial Estate
Upton Magna Shrewsbury Shropshire SY4 4UG
UK.

Contact the Attorney if the terms below and attached Are suitable with you.. Indicate your telephone numbers and resident Address while contacting the attorney. Note that failure to provide the affidavit of guarantee within the Two week of getting this Offer means an automatic termination of Appointment.

(your job profile remain as the same as stated on your resume which you have submitted for screening).

As written in the terms of agreement, every employee is to get
the AFFIDAVIT OF GUARANTEE and incur the expense personally. The COMPANY will reimburse all the expense.

PLEASE SIGN AND RETURN THE CONTRACT AGREEMENT VIA E-MAIL ATTACHMENT. PLEASE CONTACT US BY PHONE FOR FURTHER DETAILS

Yours faithfully.

Mr. Peter Brown
(Head of Department)
Human Resources Department
Virgin Mobile Communication Limited.
Virgin Corporate Building
Virgin Mobile, Willow Grove House,
Telephone: +[protected]
P.O.Box, 2692, Trowbridge,
west wiltshire BA14 0TQ

i got the same letter from Mr Peter and its completely FAKE and a SCAM

i called Peter, his accent was someone like from Africa. Than i called the Barister Hills after i spoke with Peter and they were same. There english was worst than a 5th grader

PLEASE CIRCULATE...BIG SCAM...these guys are trying to get our personal information to misuse in God knows which way

please be aware.

Dear sir,
I have received an Offer Letter after shortlisting by Virgin mobile, Uk scripted as under
************************************************************************************
from VIRGIN MOBILE COMMUNICATION
to mailtobkshukla@gmail.com
date Thu, Apr 29, 2010 at 1:13 AM
subject VIRGIN MOBILE COMMUNICATION LIMITED JOB OFFER LETTER
mailed-by live.com

hide details Apr 29

Thanks for your mail. We have received your signed job offer letter which is good to the company policy.

We are still waiting to received the other documents by next month.

Regards.
Mr Peter Brown.

> Date: Wed, 28 Apr 2010 11:48:08 +0530
> Subject: Re: VIRGIN MOBILE COMMUNICATION LIMITED JOB OFFER LETTER
> From: mailtobkshukla@gmail.com
> To: hr.vmobilecommunication@live.com
***************************************************************************************
As I am not confirm whether it is true or not c'd u please tell me about this Mr. Peter Brown HR officer as a fake worker in UK or some what the offer letter is correct.
Please endorse my request as a complaint against him
Regards/bk

I am also recieve the same type of letter is it true or fake.

VIRGIN MOBILE COMMUNICATION
reply-tohr.mobilecommunication@live.com

to
dateTue, Apr 27, 2010 at 3:06 AM
subjectEmployment Opportunities @ Virgin Mobile Communication UK
signed-bybtinternet.com

hide details Apr 27 (2 days ago)

Dear Applicant,

The Human Resources Department of Virgin Mobile Communication Limited UK is delighted to announce it's 2010 Recruitment Exercise which is open to all applicant from around the globe.

We seek to employ professional in the telecommunication fields from around the world, therefore if you believe you posses such qualification, do forward to us your current resume for screening and at the same time make sure you complete the below information:

FULL NAME...
DATE OF BIRTH...
ADDRESS...
SEX...
NATIONALITY...
CURRENT LOCATION...
FORMAL POSITION...
CURRENT POSITION APPLY FOR...
CURRENT SALARY...
CURRENT TELEPHONE...
EMAIL...
DATE...
SIGNATURE...

NOTE:
i. Your resume MUST be on MS-Word format.
ii. All information provided on the resume must be accurate

Kinly send your resume/CV to this email address hr.mobilecommunication@live.com

We also need Hotel workers.

Human Resources Department of Virgin Mobile shall contact you with details about job offer if your resume pass our screening process. If we did not reply to your resume kindly note that you were not selected and do not bother to send an email regarding to that as we may not reply to your query.

Yours faithfully,

Mr. Peter Brown
(Head of Department)
Human Resources Department
Virgin Mobile Communication Limited.
Virgin Corporate Building
Virgin Mobile, Willow Grove House,
E-Mail: hr.v_mobilecommunication@live.com
P.O.Box, 2692, Trowbridge,
west wiltshire BA14 0TQ

i receive an email frm virgin mobile comunication limited just wnt to knw if its fake sent by mr.peter brown

i receive the same email i just 2 knw that ur 1 of the victims with this fake job offer

Dear Applicant,

The Human Resources Department of Virgin Mobile Communication Limited UK is delighted to announce it's 2010 Recruitment Exercise which is open to all applicant from around the globe.

We seek to employ professional in the telecommunication fields from around the world, therefore if you believe you posses such qualification, do forward to us your current resume for screening and at the same time make sure you complete the below information:

FULL NAME...
DATE OF BIRTH...
ADDRESS...
SEX...
NATIONALITY...
CURRENT LOCATION...
FORMAL POSITION...
CURRENT POSITION APPLY FOR...
CURRENT SALARY...
CURRENT TELEPHONE...
EMAIL...
DATE...
SIGNATURE...

NOTE:
i. Your resume MUST be on MS-Word format.
ii. All information provided on the resume must be accurate

Kinly send your resume/CV to this email address hr.v_mobilecommunication@live.com

We also need Hotel workers.

Human Resources Department of Virgin Mobile shall contact you with details about job offer if your resume pass our screening process. If we did not reply to your resume kindly note that you were not selected and do not bother to send an email regarding to that as we may not reply to your query.

Yours faithfully,

Mr. Peter Brown
(Head of Department)
Human Resources Department
Virgin Mobile Communication Limited.
Virgin Corporate Building
Virgin Mobile, Willow Grove House,
E-Mail: hr.v_mobilecommunication@live.com
P.O.Box, 2692, Trowbridge,
west wiltshire BA14 0TQ

I too have had joey stolen from me by Virgin! They TRIPLE charged my bank account for my crappy service. I spent an ENTIRE afternoon speaking with mouth breathing Indians who don't know their ### from a whole in the ground! I spoke to 10 different people and got 10 different answers! I keep getting the "we've escalated your case to the financial dept" and the "it'll take 5 to 10 days for your refund" to "your account has been credited for future bills". (since I will be canceling this service as fast as T-Mobile can open its doors, I don't WANT their "credit"!)! Luckily, my bank told me they would give me the money back into my account and deal with Virgin themselves. I have reported this FRAUD to the FTC and shall next be reporting Virgin to every department and organization I can until VIRGIN GOES BANKRUPt! Virgin WILL fail! Like I told the perckerwood I spoke to from India this morning: There is TOO MUCH competition for Virgin to treat their loyal customers in the manner that they do". VIRGIN WILL STEAL FROM YOU WITH ABANDON!

They take money from you every time you switch plans regardless of how many minutes you used. I was going over and restarting the plan month, then switched to the unlimited and they charged me $40 for less than 200 minutes. Beware about changing plan month start date. The broadband is not used any more because it is such a ripoff. Unlimited for $40 then it changed to $50. Device a pain to connect to internet on laptop. Service goes out every Sunday night. Customer service is worthless.

This month vm charged me 4 times for my 25 monthly bill. That's quad overcharge. I called them and she said in limited English that they would drop off my account in 7-10 days . Plays the next day I look at my acctounts and see a charge posted I call again to get it refunded he says ok
And not 5 secs later I get another monthly charge To my acctounts these people are ridiculous they don't listen and just take your money will not use my bank to pay them again only top up cards if that doesn't work I am deinatelt switching to another company Shame on you virgin mobile

I was double charged and told there was nothing that could be done about it. I continued to ask for a suopervisor and finally got the secind charge refunded but now have the problem that I have been charged for the $49.99 unlimited plan but have the 300 minute plan service on my phone. I called in to fix that and the guy (Oscar) cannot understand. Also, he said he cannot see what I have been charged so I have to wait and call back until they can see what I can see? I offered to send proof of the charges and they will not accept it. This place is a joke. Latly, the only way to get a hold of a "Live Advisor" is to lie and state that you havelost your phone. Why would you do this to your customers? I am a good customer and I always pay my bill. They tried to screw me out of $100 and I fought back. Now I have to fight for what I paid for?

I was double charged for my monthly bill with VM. After 3 hours talking with people who could not understand English, I found out that because of my complaint, my account was being turned over to the fraud department. Now, the $179 phone I had was locked. I had to fill out paperwork which per VM would go on the list of "tickets" in the fraud department. They could not tell me how long it would take to resolve. I cancelled my account and after I gave the okay to cancel, the rep told me "oh and you have $55 on your balance which you have now lost." I even spoke to a supervisor who gave me the same canned text and worthless answers. I have no service and the phone that belongs to me is locked while the "fraud" department figures out their own error. The customer service goes from bad to worse as you first have to get past the computerized system only to talk with reps who seem to be reading the answers off of a script. I don't care about the service or the $55 they stole from me. I just want to be able to use my phone.

I have been a prepaid customer with virgin mobile for at least 3 1/2 years. I origonally had my daughter's prepay account set up to where they would only top her up every 90 days and take only 20.00 out my account at that time. When they started up the unlimited text for 19.99 a month plan I signed up for that and was under the impression that I was in that plan continuously on a monthly basis unless I changed the plan on my online account. I signed up back in the beginning of 2008 or earlier. My daughter has done nothing but send text messages she rarely made outbound calls or received incoming calls because we were both under the impression the 20.00 a month fee was going towards the unlimited text each month. I just so happened to call and check on the balance in my bank account yesterday and noticed I was in overdraft and had just got paid yesterday. My entire account was wiped out because I just discovered for at least the last 60 days on a a daily basis my account was charged multiple times a day by virgin mobile in top up charges. I was charged 4 and 5 times a day at all hours of the morning and night even when my daughter was in class or asleep. From 2/10/09 through 4/9/10 I was charged $21.30 16 times and $10.65 80 times totalling almost 1300.00. In total after wiping my bank account out, took my entire paycheck I just received unbenounced to me, this has been well over $2000.00 that I have lost behind this foolishness. and when I called virgin mobile all they could tell me was that I misunderstood that I needed to go online every month and hit UPDATE so that my unlimited text messages would still be in effect each month for 19.99 even though when you log in the box for that option is already selected and tells you immediately when you log in that thats the plan you selected to be in. I tried to get the representative to show me where online does it state to me that I needed to do that and he of course could not tell me where to look to find that information. They also are trying to tell me that the reason for the multiple top up charges each day was due to my daughter constantly hitting top up directly from her phone. I hardly believe that this was done to due to the fact that so many of the charges were done at such strange hours of the day and night. Virgin mobile USA has displayed a lack of integrity. As a customer they should have attempted to contact me via phone, email, or mail to make me aware of the charges hitting my account in such excess and they definetly should have mailed me something in writing in regards to the terms of agreement to the unlimited text program to ensure that I fully understood how the program works. With the unlimited text message box is checked on your account, clearly nothing on the online accounts states that you need to update your account every month in order to ensure you will not be charged for text message. Virgin mobile did not offer to credit me back one red cent for this horrible, neglectful, fraudelent transaction. I am most certainly going to obtain a lawyer and SUE the hell out of virgin mobile for their lack of integrity and disclosure of the plan offered.

Well check this out. Last night I call to top up my daughters phone with their unlimited texting, which is supposed to be only 19.99, so with tax, like a little over $21. The girl said she had to run my debit card twice, and twice she said it did'nt go through, which I thought was insane, since I just got paid and the money was in there. Anyway, told her to forget it, that I would just go to the store a get a top up card, no problem right? WRONG! This morning I log into my bank account and there are two charges in there from Virgin Mobile for $70.35 with a total of $140.70! I called VM got their crappy non english speaking customer service who says that I have to wait 3 to 5 days to wait while the fill out paperwork! I said "it only took you overnight to take out these charges! why the hell do I have to wait 3 to 5 days? Asked to speak to a supervisor, and they wouldnt give me one. Now $140 is a lot of money to me, I dont make that much money in a week, and now dont know how I am going to buy groceries. I WILL NEVER EVER DEAL WITH VM AGAIN--GETTING DIFFERENT PHONES FOR MY CHILDREN (when I have the money that is)

Can you let me know who, or where you contacted.. I'm having a similar problem and would really like to know what I can also do... They are so rude (customer service) and not even logical and I think they are a HUGE scam.. lemme know, Dee

virginmobile is the worst company I have ever dealt with. They are also total thieves. be warned. They turned off my phone for nothing and kept my minutes and my cash. The workers on the other end of the line are the stupidest people I have ever talked to. I am going to stand out in front of their office tomorrow with a sign and tell all that they are a lying, rude, thieving crappy, company.

VMobile is da'###. I mean. Toilet stank ###. My family of 4 went with pay-as-you-goes for many reason, one being my hubby never uses one, but with us living so far out of town, car troubles could leave one stranded with no help for a long time, and at bad times of the night.

In October 2007, we moved 'into town' as we called it, and cancelled all the phones. At the time, 3 of the phones (2 boys and mine) were on autotop up. I got to *HA* speak to a man from overseas and the conversation was VERY bad, and I had a bad feeling that my phones were not cancelled, so checked them online. The status showed them NO LONGER ACTIVE. It is my belief that he did not do so, because I've learned they get bonus's for keeping customers. And overseas, apparently, they are paid very little, working on commissions.

Every month since then, I have had to call in, complain I've been charged AGAIN (a total of $41.02 EVERY MONTH), wait while they appear to go through the steps to deactivate the phones, apologize and then hurridly tell me that they cannot refund my money. I always state: these are fraudulent charges, of course you can and WILL. They never do, so I file a complaint with my bank branch, who holds my MC as well as debit cards.

Today (August) comes and my MC statement arrives to show 2 more $16.61 each charges. I quickly went online to check my checking acct and there is a charge from July 28 in the amount of $7.98. NOW I'm pissed.

I *attempt* to call in, which is a joke with laughing girl on the phone designed to frustrate you so you hang up and go wtf! I stuck with it, and after 17 minutes, got a woman overseas who got me and a mouthful. She didn't want any part of it and I told her she's not the one I want since 1. she's NOT in the US or UK, 2. she's not authorized to even KNOW my MC/debit numbers (do NOT ever give them your numbers, they cannot use them to look up any accounts. It's for 'our protection against unauthorized charges. yeah. You read that correctly.

I waited an additional 8 minutes and got transferred to a 'specialist' named Wendy. Wendy spoke english, more than likely was in the UK and after having many issues with her server not finding me, or my kids, than having me, than all of us disappearing in the system (yes.. all this while I was online, and I pointed out: if this happens while your talking to a customer, how can you tell me the system 'logs in my call automatically', proving that I have called in and you don't know how many times I have called in because your system is poorly designed - or smartly, since it deletes the persons info that they called in -) - eventually she was able to recall the pins and delete the phones.

We'll see what my statements show next month. But in the meantime? I'm changing my acct numbers on everything since she couldn't explain WHY my MC was charged twice and after going through all the accounts, only one son and myself were 'still active' and where the charges were coming from. um. Than what employee is using MY MC number to scam from?

I have already called the FTC and will get their report, filling it out and let them handle this. I will get back my money, and MC can chargeback for the months they can. Virgin is horrible. And that's about all I can say about them. Don't use them and if you have to, ONLY use top up cards. Buy them in bulk, but DON'T give them your banking account information.

You do the math= 10 months of unauthorized charges x $41.20=$412.00 AND that doesn't include the extra charges that showed up in the month of April and May - that was an additional $18/each.

Done with this poor company now, smashed the phone to make sure i totally eliminate them..These theives charge their high rates if you let your ballance reach $1.50 (and immediatly put money on your ballance) when your on their $2 a day plan...had a $15 top up that lasted about 20 minutes...This ignorant company must be shut down in the future.With the hurting economy and such negative comments everywhere about Virgin Mobile, i'm very suprised the big box stores keep them around, That 20 minute thievery has happened a few times now, very dissapointing

virginmobile is the worst company I have ever dealt with. They are also total thieves. be warned. They turned off my phone for nothing and kept my minutes and my cash. The workers on the other end of the line are the stupidest people I have ever talked to. I am going to stand out in front of their office tomorrow with a sign and tell all that they are a lying, rude, thieving crappy, company.

Incrediable, that happened to me and two others with Virgin, happened 1 month after the one year warrenty expired and they wont replace the phone. Its a scam, those phones are built to last for 1 year then fail. Lets sue!

Yup, with out a doubt one of the least reliable phone services out there...dropped calls, piss poor reception while driving...and expensive as all hell with .20 a minute charges...christ I wish my credit didn't suck so bad so I can get a real phone...

The worst phone company on the planet.According to the mins I use as oppsed to what I pay for It must be $2 a minute.Horrible phone horrible customer service a total ripoff.
R brentnall
Toronto On Canada

Thier customer service is very unreliable. It takes a time to get to a live person, and when they finally pick up the call, they have either no clue or drop the call. My call was transferred to a native English speaker, but he hang up my call in middle of the conversation. The worst of all, they blame my phone line for the dropped calls...

Couldn't agree more. Their "service" is horrible. All Indians. No English. They have no clue about anything. And the worst part: I get kicked out. All the friggin' time. Either right away, as soon as someone is on the line finally, or after I have explained all my issues. This sucks. No customer respect or anything. I wish friggin' Branson would spend more money on these services, than on stupid tourist space flight.

i am answering my own rant. i don't blame the
east indians. they only know what is placed in front
of them to read. it is the rotten mo fo 'en american corporations that use these poor ### as the first line of defense. most people quit out of frustration. not me. a tip. treat it as a game. the more you call, the more you learn how to get results. stay calm.
do you really think when you call virgin mobile you are getting virgin mobile? no. picture a sweat shop about 20 football fields large. one day, the virgin "expert" will be slugging away at a credit card company call center. and insurance. internet problems, etc. our country, the usa, has done this.
don't insult the poor enlish; go after the corporate ### that enables the system. DO NOT QUIT.
record the situation, and let the public more aware
of the problem. as for now, i am trying to invent a new word for sad. the world, because of our sick values, ENABLED BY US, is sinking.

RENT THE MOVIE "BRAZIL". BELIEVE IT OR NOT, THE ENDING IS POSITIVE. HUMANS WILL WIN.

i understand. get a load of this one. i bought a vir. phone, and don't like contracts. i cose to pay with
top up cards. at the enf of the month, i realized
i was dumping a ton of minutes, as i don, t use it very much. lo and be hold, on march 3 i chose the 24.99 monthly top up plan, which allows, i was told, 200 anytime and 500 nights and weekend minutes.
fine. on april 3, i did the dame, and was told i would be only allotted 200 night and weekend minutes.
"huh?" i asked. the nearly unintelligable rep said those 500 night and weekend minuted only apply when a credit card is used. what is the logic? i asked.
besides, last month i didn't pay by credit. allow
me to move on to day 2 of this battle. the rep rehashed the same thing, and i asked for a manager.
amazingly, one came on. he saw that in fact records
indicated that the 500 minutes were attempted to be put on my account. "just like i was told" i said.
he informed me i needed a credit card for the 24.99 plan. "i wasn't told that a month ago, and furthermore, why the hell would someone be trying
to add those 500 minutes if policy dictates credit
cards be used?. there is more, but i am wiped out.
can't . . . continue . . .

A customer service representative promised me that I would receive compensation for every day I was without service. When I called to get it, I was told that it was misinformation and I would receive bonus minutes that would begin at the end of my
monthly minutes. That was also incorrect. When I called back to find out why I was not getting what I was promised for a second time, I find out that once again I was given misinformation. Not only that, but my plan was terminated early and the bonus minutes began. The bonus was
half of what I had paid for. I think that it is extremely poor customer service when you keep getting told "I'm sorry, but that
information was incorrect, we can't do that", and then just left hanging. My money was just taken from me and all I hear is I can't do anything about it. I know this is totally wrong and I would like either my money reimbursed or my coverage.

I have been hit with the same scam from Virgin phone, Wal-mart makes money through them, and I am going to take Wal-mart to court.

Virgin advertises 5 cent a minutes, then it turns out to be 33 cent a minute if you look at it with other tricks they use to get people to make them rich.

Virgin phone say they bill a minimum of 36 second, but in real life they charge more than that. I talk less than half a minute just to ask my sister in law for where my brother is, so quick seconds turns to be 1.03 minute.

Both Wal-mart and Virgin Phone should be penalized by Attorney General.

Please Officer, take them down.

I ordered my phone on Dec 17, 2010...Dec 20, Monday I called to see if its been shipped because I paid for overnight shipping. The girl said Ill get it tomorrow..Next day I got nothing..No tracking number no phone..I called again-the guy said Ill get my phone on Wednesday..(got nothing on wednesday) Called again-a lady made a trouble ticket for my phone informing I should get it by Friday...so on Thursday I still had no tracking number..I called said wheres my phone-I got transfered to some guy who said they have been havin problems with orders from Dec15-Dec21..checked my order and said I should recieve by morning on Friday...checked order status -still in submit and i have no tracking number still (on FRIDAY)..on Wednesday I had tried to cancel my order and I could not she told me I had to refuse the package once I get it from fedex...I have googled and looked them up on FACEBOOK and theres complaints everywhere about there shipping and also there phones..ppl arent getting text, pics or not even able to use internet...also they hv made multiple mistakes by posting top-ups to the wrong accts and ppl not getting there money back

I just went through a similar ordeal. Terrible customer service relations. You cannot get to the shipping department if your life depended on it. Ridiculous runaround and then after weeks of B.S. The customer service rep hung up on me for absolutely no reason what so ever. I hadn't raised my voice once ~ I just wasn't going to accept the same 800 number that they had given me 2 times prior to get rid of me. Then, she simply hung up. Loser Corporation with no answers? What's that about? I do respect their CEO. He needs to know what's going on. His representatives SUCK.

my phone was turned off due to unatharized credit card use then was prooven to be a mistake and wont turn my phone back on I had 80.00 dollars on my phone and they wont even give me a refund also had a 100.00 dollar phone that they wont cancel out my account now I cant use it for anything