Virgin Mobile USA
Reviews and Complaints

Earlier this year I requested a new cell phone from Virgin Mobile, due to very poor service I cancelled my request, but I was still billed for this phone, this was at the start of May 2009, for the amount of + - R2500 (Virgin check ref. [protected]). I discussed this matter with the Billing department and was told that I would receive a refund. Up until today I have not received this refund. I made a couple of follow up calls, once I was told that refunds have been delayed. I accepted this and waited a little longer and when I made my next followup call I spoke to a lady by the name of Mosa. She was going to look into it and follow up with me, I have not heard of her. It is now August, heading towards September, and I have not received my Money. I really do not know what to do anymore, I really dont.

VRIGIN, please get your act together and give me my money back! WHAT DO YOU GUYS WANT ME TO DO? PLEEAASSSEEEE! I'm starting to see this as theft, pull yourself together man! C'mon!, And PLEASE do not phone me with attitude again.

I went to Virgin mobile @ Cedar Square in Fourways on Friday [protected] as I received an sms in Dec 09, advising me that I have paid off my phone and can upgrade. On my arrival a guy helped me, but each phone I was interested in was not in stock, I was then advised to come back Monday [protected]. I then only went yesterday which was the [protected].

When I arrived a lady came to 'so call' help me, I first asked her what kind off phones can I get with my currenty contract, which is R 149 or cheaper, she then tells me, that I have asked this question previously so does this mean she has to take all the phones out again, which she does, angrily then tells her colleague, to just help this 'MAN', which is myself, and walks out off the shop to do her own thing. I just stood their, then went up to her colleague, and told her to cancel my contract immediately. I am very dissappointed as I expected to stay with Virgin Mobile longer, and that is with having endless network issue with Virgin mobile!

I return the defective phone that I purchased from Virgin Mobile, after two day’s of trying to get it to work, and then when you call the support team you can hardly understand them. I’ve been waiting for a credit for over a month, when I call them they keep on telling me the phone has yet to be return, after 6 times I furnishing them the UPS tracking number, showing it was delivered and signed by there receiving department. After they checked they verified the phone was signed for and delivered, but they would have to turn the matter over to their resolution department, 6 times they have told me this. I FILED a complaint with the BBB, now I’m writing to the Attorney Generals Office. Their phones are a joke, customer service is worse, take my word for it don’t buy a phone from Virgin Mobile.

They charged me three times and put two of the charges back on my card after dealing with the worst customer service I have had to deal with. Of course, it takes 5 business days for the money to go back into the account, so that put me in a bind for that week. I actually had to borrow money from someone to keep it from overdrafting. My bank told them all they had to do to remove the charges immediately was to call them and let them know they wanted to remove the charges with my card number which they already had, and they would remove them, but they didn't want to do that. After I finally got ahold of a supervisor in Asia, they told me that the money would be back on my card within the hour and they took the number of my bank also. I guess just to shut me up. It took 5 days. I am currently looking for a new phone service. Never again with Virgin Mobile. They have the worst customer service.

Actually Tman1980 you are wrong. Virgin Mobile just withdrew $26 from my paypal even though I cancelled all form of payment through their site. I even triple checked. I have to call them in the a.m. plus my bank to dispute the unauthorized charge. I know I will get this resolved though through my bank .

Your complaint sounds completely fake. No company would ever just start taking money from your account without notice. Dont care how many ! you put in your message, I cant believe this post in any way.

I am at a loss for words, I purchased a game on my Samsung Virgin Mobile phone I went through the steps and when it finished downloading and but of course taking my money $7.00 to be exact, an error message pops up saying that the game isn't compatable with ny phone. So I tried to see if I could play it since it seems to have been downloaded into my phone, but no go. I then call customer service or should I say customer non-service if they can help it.I was put on hold 4X and at least 1 - 3 mins each time, I was then told that he(Colin) has reported the problem to the technical dept & they should get back to me in 7 days, nothing about me being reimbursed my $7 dollars when I said what about my money he replied that they would be looking after the problem now. I said hold on here I want to talk to a supervisor I was put on hold again #5 & when he returned I was told a supervisor would contact me any where from today to three days max, I said no way not good enough so he put me on hold again #6 when he came back on the phone I was told he didn't have a supervisor available right now but one would call me back today, I told him no problem I will hold, he didn't know what to say cuz he stammered a bit then put me on hold #7 but I wont count that one since I asked to hold. He came back on line to tell me he just had a supervisor become available (how convient) put on hold again #8 then a fellow by the name of Delaney came on the line & had me explain the problem to him which I did he then put me on hold told me he had to review my account history, he came back quite fast & told me that I had tried to purchase the same game back in March of 2011 & the same error msg happened & they gave me a reimbursement on a ONE-TIME situation, I said yes but this game is not the same, & I previously checked the compatibility with my phone & the game & it said it was ok to proceed which is what I did & got the error & NO game. He said that it was the same game & I then said again no it isnt there are many versions of this game such as a I II III & Deluxe & Challenge. But he refused to listen & spoke over me while I was trying to explain to him & this is there day time supervisor speaking with me like that, he should be ashamed at his rudeness & un professionalism. The call ended by him giving me the choice to agree with his decision & accept the error msg & eat the $7 dollars or he would transfer this claim to the complaints dept & they would be contacting me in three days we can agree that I went with the latter of my choices.In the mean time I have to eat my $7 dollars that Virgin Mobile has stolen from my account since they didnt honour the basic agreement that you purchase a game, they recieve the money I recieve the game, it didnt work that way I didnt recieve the game but they still got my money & refuse to reimburse me back due to some computer number saying its the same game I tried to download last year, can you believe that they VIRGIN MOBILE have stooped so low as to start stealing money from clients who have done nothing wrong except try to purchase a game. There just lucky I havent brought up the Two dozen or more times I have decided to check my balance and to my surprise there has been money taken for things that my plan covers but for some reason the computer says different & so my balance gets lower & lower I can just imagine how many times this has happened when I havent checked my balance I bet there is a whole lot more than just the two dozen I have caught VIRGIN MOBILE helping them selves to my money in my account. I wouls take a guess at well over $250 in the past 3 & a half years I have been with them, if not more the two dozen times had added up to $88 & what is so ironic is when this happened with the game the day before I had just dealt with them putting back $2.45 into my account cuz they were charging me for my incoming calls & the plan Im on allows that on the weekends, so anyways this is my complaint & I am waiting to hear what is going to be done about my measly $7 that I want & I am entitled to have put back into my account, cuz in my books thats THEFT no two ways about it. Have a good day. Cheryl T.

Incompetent doesn't begin to describe them. I ported my number from AT&T and "more than a week later" they are still unable to get it properly provisioned to my account. I've called over ten times and hear the same excuses and lies each time. We will call you back in an hour with an update...LIES! They also claim it's been escalated to the highest point in the company...MORE LIES! If the highest people in your company can't get it working after more than a week, then this company is bound to collapse in on itself. I'm returning the phone this weekend. I would call Virgin Mobile to get a refund for my monthly access charges, but I can already picture how that phone call would turn out, so I'll save myself the headache and aggravation and just contact my credit card company to get the charges reversed. The thing that really upsets me the most is now I'm going to lose my number due to their incompetence. Their low prices may be enticing, but heaven forbid you have to call them for any reason. Do yourself a favor and stay away!

after topping up my pay-as-you-go plan with a $20.00 (cash) card- without even using the phone- my balance went from $20.00 to $9.00 as if by magic! my phone calls have availed me nothing- and when asked for more information, they wouldn't so much as give me the name or address to whom i could speak (did you know that noone there has a last name?) they were rude and downright abusive- and then they hung up on me- three times! i am disabled, on a fixed income, and cannot afford to allow companies like this steal from me and then have the gall to laugh about it, or treat it like a joke. please help! or please point me in the right direction for my grievance. thank you for your kind consideration!

virgin mobile is charging me for calls i never made and services i never asked for nor wanted. they refuse to give me any information about who to see or where to go about this- after numerous emails and phone conversations- they won't even tell me who i'm talking to beyond a first name only! they have been rude, uncooperative, and downright larcenous... and i'm not letting this thing go! can you help me?

We had chosen unlimited texting for $20 month and were under the impression that this was a regular top up just as when our balance went too low. However, news to us, You have to manually go in every month and redo the unlimited option or they charge you per text. I had $80 extra charges that no one at the virgin mobile could care less about. They said we should just have know and it was our bad and were very rude when I asked for a refund and for them to just charge us the $20 instead. Rudest people on earth and really got pissed when I asked to speak to an American.

I upgraded my phone contract 3 days before my bill was generated and they have charged me for the whole period at the higher rate. They tried to tell me they were correct because my bundled minutes were added when I upgraded so I asked for 2 separate bills for the period before and after the upgrade. This was refused because 'it doesn't work like that'. No it works whichever way is in virgins favour. I was made to feel like I was trying to steal something and it took 2 hours. I have asked for a transcript of the conversation, I admit to getting irate but it is like headbutting a wall.

Correcting and adding to my above post: Before VM will allow a the $20 topup each 90 days, your account balance must be below $380. So before your topup date, burn down your account below $380. Then topup. If you forget and they kill your service, request a reset by email on VM website. They pushed my "you must topup" date forward 30 days. Then burn down below $380. Then topup.

First, never give Virgin Mobile a credit card number, much less a bank account number. Only pay by top up card. I only use the phone for car breakdown emergency or when meeting or being met by someone at the airport. I have had the .18 cent per min plan requiring $20 topup every 3mo for 5 years. But they still play games by adding $80 to my account, forcing me to tie up my land line burning $100 off. Topup at least by their $20 card won't work on balances over $300. Anyone found a workaround for this?

ask and it shall be given. especially if you ask it not in a rude way... :)

I agree 100% with this complaint. I have the same problem. EACH MONTH NOW, for the pat three months.. this company STEALS from me. I am on the unlmited plan. I "top up" on time. They accept the "top up" from my credit card.. And yet on the VERY day they they ALWAYS, without fail, start docking more from my balance for every text, phone call, and internet access, as if I'm not on their unlimited plan. Can range from a few dollars to a lot more, depending on when you catch it. YES, if you e-mail them and complain, you will eventually have the charge removed... but raresly do they do it on the first e-mail because their customer support people don't read carefully and they send you canned responses. This month I am on my THIRD e-mail trying to explain the problem and they have removed the texts but not the internet charge yet. Eventually they will.. but WHY should a good customer have to police this company EVERY MONTH to keep their billing system honest. This is a pathetically mismanaged company. Another customer service issue I had earlier this year (phone not working for IM's or emails) was only resolved after I wrote a letter to the President of the company at great time and expense, and then only after about another five weeks of waiting. Just unbelievable.

I am on a Virgin Mobile monthly plan. They automatically took $79.00 from my debit card without my permmission! I get paid at the end of every month. I hadn`t even paid my bill this month yet! I called their so-called customer service and can`t get anyone that speaks english? I told them to put my money back, and the woman got rude with me! She was like we can cancel your card for you? I couldn`t believe she couldn`t understand what I way trying to tell her? I`m switching service asap!

In reference to the original complaint:
"We had chosen unlimited texting for $20 month and were under the impression that this was a regular top up just as when our balance went too low. However, news to us, You have to manually go in every month and redo the unlimited option or they charge you per text."

I just recieved a $210 credit card bill because of the same exact thing - and experienced the same level of rudeness when I tried to explain how that policy was never explained to me, etc. There were all to happy to just cancel my account instead of offering any type of discount of the ridiculous over charges.

I too have (had) a Virgin Mobile prepaid phone for over 5 years always topping up diligently. I had surgery and missed my top up time but was given my credit of 70.00 odd dollars back. The next month I was sent a text advising me I had until July 2, 2011 22:36:04 to top up my phone. I topped up my phone at 19:40 of that day however the balance was still wiped out because I am on PST and the expiry time is ET which means I was like 4 minutes too late and lost my balance of 96.30 which they would not give back to me. To make a long story short...I am no longer a Virgin Mobile Customer.

This company don't care how they make money off you, including rip-offs from services they claim you made. And that's final.
as a prepaid service customer, i am at their mercy. Whatever is on the bill is final, because they are GOD.

I hope someone would start a site for everyone who has been robbed by this CON cell service company to sign up for a class action lawsuit.

If there is a lawyer who comes across this post, let's rock & roll against this company that fabricate false services to generate unauthorized charges. I am still flinching from the shock that such crude draconian practice still exist in modern America today & nobody has caught on yet to take legal action for theft.

Virgin Mobile has been billing my account for $21.36 for over 5 months, I finally noticed the activity due to overdraft fees, I have been in contact with their customer service but it is impossible to do much. The reps simply add some sort of complaint /Fraud case and don't even give you a way to fallow it up. When you call back they have to file a new one as they do not have any information on the matter.

Incident = I had two pre paid cell phones for my children ages 12 and 13. On March 2, 2009 I called Virgin Mobile to top up and I asked the rep to STOP auto top ups form the phones and she said she would. April, May and June 2009 we were billed almost $2, 119 in charges that NEVER showed up in the payment history online at virginmobile.com! In the payment history the charges were only for the 6.95 month charge and occasional $20.00 top up and each month saying we needed to top up MORE. My bank statements continued to show debits sometimes 10 per day. After many attempts to speak to a Live Agent at Virgin mobile over several weeks, and dozens of hang up by the reps, I was told that my request in March to disable auto top ups was not processed because the account manager said they tried but that because I had a card on file to cover the monthly $6.95 charge they could not disable handset top ups but they never told me that at the time I called they said it was taken care of and
a card would have to be used with V key code to top up! Consequently it was march after I called that the charges began mounting up. I don’t know what happened to the phones (one was lost at school and I didn’t know about it), or how we can prove we didn’t make the calls and we didn’t authorize payments but Virgin Mobile has a $49, 95 unlimited plan and Virgin Mobile should have at least alerted me by email that these excessive charges were being billed and allowed me to switch over but the payment history on their website did not show all these excessive payments which was over $944.00 in one month and 44 top ups in one month. I’ am filing a dispute with Visa and anywhere else I can! This type of billing is abusive and each charge should have had to have my personal authorization and a pass code prior to topping up more minutes. The method used by Virgin mobile to pay for minutes is flawed and buyers beware the online records are inaccurate., also no paper bills are ever sent and difficult to retrieve past records. Customer Service with Virgin mobile is deliberately poor, including rude reps that actually disconnect or feign bad phone connection no matter what phone you call back on. When calling customer Service it is almost impossible to speak to a live person and the auto speaker does not allow for the caller to ask for live agent in a normal fashion. Virgin Mobile appears to make it very difficult to get customer service on purpose and refuse to make any adjustments.
Damage Resulting = as a result of these unauthorized charges we could lose our home or car since these charges were in excess of $2, 000. I have been so stressed out I have become physically sick from it. I have no way to recover the money as yet and consequently cannot pay our monthly bills.

7 top ups in one day at $21, 95 and $27.95 each.

What is your complaint in this posting? That you had a high bill? Did you make calls and were billed for it? Did you contact someone at Virgin to go through your charges to know WHY you were billed what you were? You are all over the place throughout this post and dont make much sense. From the last part of your post, I really hope you do stay away from cell phones if they do possibly affect brain cells. You dont have a lot to spare it would seem. Good luck with the land line.

Do not trust Virgin Mobile. I currently have internet access with them using a usb stick device that they sold me. Every month they rip me off for some of the megabytes I buy to use the usb stick device. I wish I never bought it. I am stuck for awhile till I can buy a device from another provider. Tell everyone you know that VM is a scam company. Use to be good...but not now. Good luck...I hope you are able to resolve the problem. I have been unsucessful in dealing with their customer service. Hope you have better luck than me.

quit crying an read their brochures the 1500 minute plan is for 30 dollars and includes 500 messages and 10 mb's of interntet usage if you use your phone a lot then this probably isnt the right plan for you they have a 60 dollar unlimited plan, but they dont advertise a 30 dollar unlimited plan cheapskate.

I see our post as being from 2011. When I read it, I thought "Someone posted my experience with Virgin Mobile". It is now 2015 and nothing has been done about the false advertising. Not only are they still advertising the lower monthly rate and flat fee, they still continue to give you the run around on the phone with customer service. I had a rep tell me I was not reading the brochure correctly after I read it to him three times and asked him how else it could possibly be read. At that point, we moved on to the tax subject and the English language barrier (my understanding him became hard with his accent all of a sudden) became so bad I had to talk to a supervisor. Supervisor was of no help and I ended up doing as everyone else has and paid the damn higher than advertised rate plus tax.

I hope a soon to retire class action attorney reads this and quadruples his retirement plan from this problem.

Owen McNett

I also have an issue with any extra charges on the base rate as the Beyond Talk Advertising clearly states that All Taxes and Fees are included. I pay via my bank on a recurring monthly withdrawal.
I talked to a consultant today who tried to tell me that my bank is charging me the additional $2.19 on my $25- plan. However the charge is appearing on my Virgin Mobile account.
I believe they are unlawfully adding fees and taxes to my base rate of $25 as their advertising clearly said all fees and taxes included.
Yes the support staff are quite terrible and are unable to resolve or shed any light on this matter.
We need to take this to corporate!

I think the phrase "taxes & fees included, except for point of purchase" may mean the following. Over the last 2 decades, an increasing number of special taxes and fees have been added (rather quietly) to our communication services and utility bills. Some of these are federal, some are state, some are local county and city. More are being added even now. So, I'm guessing that the federal and state taxes & fees are included with the Virgin Mobile flat fee. The city, county (and possibly state) taxes & fees are the local "point of purchase."

So, VM isn't lying, although their customer service folks are not as well-informed and self-empowered as they could be. And, it would be a huge administrative nightmare (probably) for VM to be able to track, collect and pay out all the local county and city fees/taxes which change regularly across the U.S. The real problem is not with any one company or person. As citizens, we've all allowed these fees & taxes to happen, and have often been too overwhelmed ourselves to take the time to be informed and vote wisely. As politicians, we've made it very difficult to access clear, honest information. As for-profit corporations, we've actually made it illegal to consider honesty, integrity or anything else more important than profit.

The solution is to meet ourselves and each other with as much neutrality as possible, so we stop creating more conflict and problems. Clean up our own, personal act so we stop contributing to conflict and problems. And do our best to make decisions we will be happy with, given the options we can find. All of that is a TALL order. So, be kind and gentle with yourself, and with everyone else - as much as you can, and forgive all upsets as fast as you can. Drop them and move on. As a collective, we ARE becoming more honest, clear and loving people.

Vicki Nelson - www.ClearSourceCoaching.com

I sincerely doubt you are the only person who has a problem with this scam. And it is a scam. VM is increasingly becoming known for their dishonest tricks. Like the bait and switch they pulled on their broadband2go users where they promised them unlimited internet then switched it to a limited plan.
They will keep pulling this [censored] as long as they get away with it and since most of their customers are young and think everything is disposable they would rather switch then demand service or honesty.

I purchased a Virgin Mobile Mifi 2200 from Walmart in Feb. I had a little trouble installing it because I had a communication manager from ATT on my computer and it is how I connect to WiFi but I got thru it. Less than a week later, the mifi quit working. I called the 800 number every hour or so and I just kept being on "hold". Finally I held until someone answered 1 hour and 47 minutes later! They then told me that there was a update and they would have to reboot me. We got it reactivated and I was assured that the update was only once a year and I should have no further problems. I have now called them on 9 different indicents of "no internet service" and I have to go thru a very loud auto answer from a voice who calls itself "Ales". Alex is way too happy - probably becuase he delights in the torture one must go thru to speak to a person. I have always talked to people with very thick Indian accents and they used American names like Rick and Jason. If your name is Indian and you have such a thick accent, just use your real name! Finally I learned how to reactivate my unit by myself and found I was having to reactivate every time I turned it off. The person I spoke with last week seemed amazed that I turned it off and took it other places. Isn't it for that purpose? Finally, I yelled loud enough that they sent me a replacement. Supposedly I am not supposed to have to reactivate it every time - finally someone listened! The new one came after I had no service for a week. I was assured that I would keep the same account and the $40 unlimited service that is no longer available. I entered the new EIN into my computer and phones when I got the new unit and expected it to work. NO! I had to got thru Alex's happy little voice and hit the number 1 7 times becuase he now walks you thru the activation steps before he lets you talk to a live person in India. I called 3 times and each time they acted like I wasn't following the steps. Finally one guy put in a ticket and said the problem was at their end and my Mifi was just start working within 4 hours. 4 hours later, no service. I called and went thru pressing 1 and listening to happy Alex until I reached another man. It was ten p.m. and I give my account number and password to the guy and tell him to check my account because I am not explaining the problem again. He comes back on the line, calls me by my first name (legal name, not what I go by) and proceeds to happily tell me that there is no problem. I differed with him that there was a problem because after the promised time I still have no service and I am going out of town the next day and I would like to use the Mifi with my laptop. I am then informed that they have 72 hours to fix my problem. I asked for a manager and after holding for 10 minutes I am told that the manager is on another very long call and no one can help me. I give up. I am going to just cancel the service. I was saving some money over the ATT Motorola Wifi and was able to use the Mifi with phones and laptops, but it is not worth all the time I have spent on hold and all the "unlimited" 5G I have paid for and not been able to use. Do not buy this product. It's a great idea and when it works it is fine, even faster than I expected. When it goes wrong there is no way to get help. There is only one 877 number, no email addresses, and no people who speak English to help.

Donot buy virgin mobile mifi, it is a horrible internet service provider, no tech support or at least no english speaking tech support... Horrible.. Waste of money I am trying to get my m oney back the so called company is giving me such a hard time due to the stress and bull I have had to deal with I have retained a lawyer.. Yes I will be getting my money back plus some.. Peple dont let them get over on you..

I brought a new mifi direct from Virginmobile. When I went to create my account it took me right in and said I had 10 days of service and that my account name was ALEX. Wow great right? Not so when the 10 days were over I couldn't add to the account and when it ask for password I realized that it never ask me to setup password or mystery question. When I call they say can't help you don't know password or right answer. Do they think I stole the damn thing? Well, whatever the 30 day return period is over and I'm screwed. Thanks Virginmobile "pay as you go" and don't let the door hit you on the way out.

My Virgin Mobile Mi Fi stops working so often that my password includes the word Hell. It dies everywhere and anywhere--even in strong hot spots like airports. Plus, there is horrible customer service. DO NOT BUY THIS. IT WILL MAKE YOUR LIFE A MISERY. Best Buy and other retailers should stop selling it.

i own a mifi 2200 it falls a sleep way to often so i went to best buy and did my home work and bought a cradle point router for around 100.00 dollars and startes using my virgin moble mc760 usb cradle point is the best thing everthankyou cradle point for being there

I wholeheartedly agree, as I am a customer of Virgin Mobile, sadly. I have so many problems with this service it's not even funny. First, the service constantly pushes you out, thus blocking everyone and everything connected to it (whichever 5 devices) from using it's online capabilities. When you go to call them about this situation, you get someone that barely knows English, or barely knows what they're talking about. The only thing that they will do is walk you through the reset process, or tell you to take out the battery and wait for 30 secs. This happens so much that I called them another time when this happened, stating that this shouldn't happen so often.

My second problem is that I bought this mainly so I can use my Desktop Computer. Since the desktop doesn't come fully wireless, I bought a wireless USB card made by netopia to connect to wireless connections, and it works beautifully. Everything in my apartment connects to this lame excuse of a air card so easily, except my, you guessed it, MY DESKTOP! It takes so long to connect to it, that I just leave it to try to connect to it, which can take up to a few hours! So I call them back, and what do they tell me? The same thing they told me before: reset it. If that didn't work, then remove the battery, and put it back in. I tell them that My Laptop can connect to it, my Wii can connect to it, my Xbox can connect to it, hell even my cousin's Ipod can connect to it, so why not my Desktop in a quickly manner? They tell me that it's most likely my Wifi Device used to pick up wireless signals, in which I proved them wrong.

The third is their "plan." I have the "unlimited" plan of 50 dollars a month, and I thought that it was going to be nice. Little did I know, about 2 weeks later, aside from dealing with service blocking, the service slows down tremendously. I see that they say that the amount of data used is unlimited, but once you surpass 2.5 GB of data, they have the right to decrease your surfing speed DRAMATICALLY (which is low, anyway), thus making this plan you're paying for very limited. I call customer service, and after deciphering their English, they state that because since alot of their customers use sites that streams loads of data, such as youtube, their service slows down for everyone else. WTH?! That made no sense to me, whatsoever. Basically seeing how they judge the data consumption, you can get to 2.5 GB of data before the week is over with. On top of that, the only site that you'll be able to attain high speeds on is the virginmobile.mifi site that they give to you upon purchasing. It's sad, and I can't wait until a port opens for internet service in my apartment complex. I'm so gone from this trash.

-Erick.

I too agree with these customers that virginmobile mifi is a ripeoff! The internet is super slow and you can never use it during the day. During the day you get not service it just loads and loads. At like maybe 1100pm eastern time does it work for a few hours. It is so unfair that you pay for a service that you never really get. It is definitely not worth you money. I would not recommend virginmobile mifi to anyone. You are better off paying a little more money anywhere else.

Generally speaking, problem exists between keyboard and chair.

You said that if you go over 50gig a month they will investigate you. I've been doing research and came across millinicom and I called and asked them. They said that is no longer true, they don't investigate anyone. Unlimited is unlimited, period. They said they used to do that, but do not anymore. That was about April-May of 2011 when I spoke to someone.

They charge me every month unauthorized! Beware people!

I have had several line with this company for several years. I started with them back in 2002 and then they were a small but okay company. The last 2 years or so they have become incompetent idiots! They constantly charge phone lines more than once a month and I always have the most difficult time getting a live advisor. Today I asked for a supervisor and I KNOW it was the same person. I just replaced my phones and I use this for a business. I am looking at going to another company in a few months. I just cant afford to change everything with this economy. If I were you find another service, the price difference is not worth the headaches or bounced checks from the idiots that have your credit card information!