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Vitamin World
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Vitamin World Complaints 4

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2:53 pm EDT
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Vitamin World customer service with exchange policy

Today I spoke with vitamin world over the phone. I purchase all the time online and I have also shopped in the queens center mall store in New York. I have 1 item I purchase online that I need to exchange because I bought it as a mistake. I am not returning I am exchanging a bottle of pills that are not the right milligrams. After visiting queens center mall, the store is gone. The closest locations are pretty far now. I called and spoke to a representative named john and he told me I would have to ship the product and pay shipping then place a new order on the product I want and also pay shipping. He also explained to me that I would not be able to exchange purchases online in store. I was not aware of the poor exchange policy vitamin world has. This interaction has left me with a negative experience and I am writing a letter to headquarters. I suggested to many friends and family this company, I would purchase frequently and stock up, lesson learned, vitamin world in store and online, not the same and for online purchases, if you make a mistake as I did and purchase the incorrect item, you must pay shipping to return then repurchase the correct item and pay shipping as well.

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10:42 pm EDT

Vitamin World false advertising and rudeness of salesperson

I have been a loyal customer and have had great experience. But not on May 20. I stopped at your Willowbrorok Mall store #3653 in Houston to buy probiotic10. Seeing the BOGO Free tag on the product, I picked up 2 bottles of the Probiotic10. David was the sales person and he was training a younger lady at the register. The total was $9.99. When I tried to ask him why not the $7.99 for members, he says, "you are going to ask me that question, really". I showed him the price tag on the shelf and along the way to the shelf, he made a remark to the trainee that I was disputing a $2.00 difference. I showed him the BOGO FREE label and he says that the advertising is wring and it should be $9.99 since it is BOGO item, and not $7.99. I told him that I am a member and before I could finish my sentence, he interrupted me to ask me, "do you want it?" in a rude manner.
I paid for the product. I could have gone to GNC but I am a member at Vitamin World and expected better service and explanation. I have never met David before. My previous experience has been with Anthony and he is awesome. I have attached my receipt and the sale label on the shelf.
I will not go back there if David is working.
I can be reached at [protected].

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7:01 am EST

Vitamin World unprofessional

I have purchased three bottles of vitamins from Vitamin World company and received only two bottles. Their customer service rep said that these two were the only in stock and promised I'll get a refund for the third bottle.
Unfortunately the did not keep their promise. Every time I contacted Vitamin World they said they remember and I don't need to remind them. Waited patiently but in the end I just gave up. I'm extremely disappointed with Vitamin World!

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Is Vitamin World Legit?

Vitamin World earns a trustworthiness rating of 89%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Vitamin World highly, which means their services are pretty reliable. Despite this, their 25% complaint resolution rate raises questions. We recommend users check reviews and complaints about Vitamin World to understand what to expect from them.

We found clear and detailed contact information for Vitamin World. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Vitaminworld.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Vitamin World and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Vitamin World protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Vitamin World. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought $300 worth of supplements from Vitamin World & had a membership with them for 10 years. They had a 1-year guarantee on all their products so I felt safe. That was, until I was unsatisfied with their products. I bought 4 bottles of shark cartilage for a friend but when she found out that they had been recalled before, she wasn't so sure about them...

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Overview of Vitamin World complaint handling

Vitamin World reviews first appeared on Complaints Board on Apr 29, 2009. The latest review customer service with exchange policy was posted on Oct 2, 2017. The latest complaint awful experience was resolved on Apr 29, 2009. Vitamin World has an average consumer rating of 2 stars from 4 reviews. Vitamin World has resolved 1 complaints.
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  1. Vitamin World Contacts

  2. Vitamin World phone numbers
    +1 (866) 667-8977
    +1 (866) 667-8977
    Click up if you have successfully reached Vitamin World by calling +1 (866) 667-8977 phone number 0 0 users reported that they have successfully reached Vitamin World by calling +1 (866) 667-8977 phone number Click down if you have unsuccessfully reached Vitamin World by calling +1 (866) 667-8977 phone number 0 0 users reported that they have UNsuccessfully reached Vitamin World by calling +1 (866) 667-8977 phone number
  3. Vitamin World emails
  4. Vitamin World address
    4320 Veterans Memorial Highway, Holbrook, New York, 11741-9002, United States
  5. Vitamin World social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Vitamin World Category
Vitamin World is ranked 17 among 40 companies in the Vitamins and Supplements category

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