Vivere Salon
Reviews and Complaints

I scheduled a hair and makeup appointment. I inquired about the normal hair and make-up, which costs 2500. I was, however, charged 4000. When I asked to why I was being charged 4000, the cashier explained that it was 3500 for an Upstyle Hair and Makeup and 500 for the false lashes. As I indicated upfront, I brought my own falsies. They did, however, continue to used their own. Then there was my hair. I explained that I only wanted my hair down and curled. However, they advised that it is better an updos and they didn't say anything about a surcharge for all those stuffs. The staffs were all courteous, although it would be BETTER if they disclosed any hidden prices.

Hi. Today, July 2, 2022, I accompanied my son at your salon, Vivere at Trinoma around 3:30 pm to have his hair permed for his graduation. the hair went well but I noticed that the nape of my son got burnt and had blisters. I am so bothered about it. I asked what happened. They said it's the treatment. Why did it happen? we chose to go to a nice salon such as Vivere and that happened. It was so disappointing. I demand for the treatment of the damage made by your products to my son. I hope that this problem will be resolved the soonest.

I had my treatment March 19, 2017 by the Stylist Francis. I just came back to Philippines for short visit informed the Stylist I need some treatment for my hair since I’m going out the country very soon again. I let him decide whatever it needed for my hair because I do believe that stylist knows better than me and I paid like PHP 7000. But to my disappointment it went so bad. I don’t want to run anything about it I just don’t want any people to experience what happened to me.

Today I decided to try Vivere Salon just for a hair makeover. I am an avid fan of Korean salons and trying out a non-Korean salon will be my first time. I went to Lucky Chinatown Mall branch and availed of the haircut and hair coloring services. Since the only available stylist was the Senior hairstylist, I decided to let him do my hair. He let me choose a sample color and I chose something called “Copper Brown”. To my dismay the color did not come out the way I imagined it. It is as if I did not have my hair colored. And what’s worse, they charged me 3, 350 for all the services I availed of- 2, 800 for hair coloring and 550 for the haircut. I am very disappointed at the services offered to me. I regret trying Vivere Salon for the first time. And I am sure that I will never go back to any of the branches because I felt that what I paid for did not match the services offered to me. I felt that I was shortchanged by a lot. Please do try to improve your services so that first-timer customers like me will at least think of going back.

SM Megamall, December 10, 2015. Boyfie and I decided to have my hair color done here. Senior stylist Lyndon was the one assigned to us and gave the quotation, since we're always after for a good quality service, we didn't really cared much about the price (P5, 100.00) We made it SUPER CLEAR that we just wanted to make the colour darker and more likely looking natural. We also pointed more than twice that we don't want to see any orange tone on it. The color he used was Ash Brown, and since we wanted to put a touch of a little style and fashion, we wanted him to use a 2 tone lighter color as highlights on my hair. I kept on reminding him about the shade he will be using, but he ended up using BLEACH! Even his assistant agreed with me when I said that was not the color I wanted after he blow dried my hair. So he called Lyndon to forward my concern. He (Lyndon) kept on pushing that I was the one who wanted my hair to be colored like this, instead of apologizing coz it's very clear that his job was a failure. Turned out to be lighter than my hair colour before i came in to their salon! He was very rude, my boyfriend knew it was time to go coz he is being pointless. I had no time to come back to their salon yet to get this "repaired" but I really want to coz it seems like we threw out money for nothing! (Check the photos) I just hope the Management would pay attention on this matter.

SM Megamall, December 10, 2015. Boyfie and I decided to have my hair color done here. Senior stylist Lyndon was the one assigned to us and gave the quotation, since we're always after for a good quality service, we didn't really cared much about the price (P5, 100.00) We made it SUPER CLEAR that we just wanted to make the colour darker and more likely looking natural. We also pointed more than twice that we don't want to see any orange tone on it. The color he used was Ash Brown, and since we wanted to put a touch of a little style and fashion, we wanted him to use a 2 tone lighter color as highlights on my hair. I kept on reminding him about the shade he will be using, but he ended up using BLEACH! Even his assistant agreed with me when I said that was not the color I wanted after he blow dried my hair. So he called Lyndon to forward my concern. He (Lyndon) kept on pushing that I was the one who wanted my hair to be colored like this, instead of apologizing coz it's very clear that his job was a failure. Turned out to be lighter than my hair colour before i came in to their salon! He was very rude, my boyfriend knew it was time to go coz he is being pointless. I had no time to come back to their salon yet to get this "repaired" but I really want to coz it seems like we threw out money for nothing! (Check the before and after photos) I just hope the Management would pay attention on this matter.

I just want to inform the admin of Vivere Salon to check on their staffs located at SM North Annex. Initialy we agreed for a rebond and cellophane that cost Php3600. They let me chose a color of a loreal Brand knowing its a part of the deal. When the rebond and cellophane was done, I was so shocked that the cashier is charging me Php6K +.. I am wondering why this people did not even discussed to me the additional cost of the products they applied to my hair. It is simply a marketing strategy that made me feel that I was fooled. They Senior Stylist name is Tom and I dont want to mention his Juniour because he was just doing what is instructed. My hair was done in good condition but this guy fooled me with the cost of service. In the end I paid Php4.5k still higher than what was agreed. I am really disappointed and I will continue to post this to my wall and to any blogsites until your admin will do something about what happened. I demand for an explanation of for this and I demand for the refund of the excess amount that I paid.