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A guy dressed in orange came to my house about 8 PM on Saturday may 31. He wanted to sell me a home security system. He was a very smooth talker and polite. He told me about all the ways I could save money by getting their thermostate. Which he claimed was valued at a great deal of money. I don't remember the amount. He said that I would get that free. He also said I would get a health monitoring bracelet for free, smoke alarm, some kind of movement scanner, and two door alarms. I thought it was a good deal, so I agreed to get the system. He told me that the workers would install the system right away. I told him NO. I didn't want men in my house that late in the evening. He said that they were already here. So they came in and drilled holes in my front door and back door. Then they took the thermostate off of the wall, and in doing that, they wrecked the Honeywell thermostate. Then they made a hole in the kitchen wall and put some kind of alarm device there.
The next day, a neighbor told me about vivint being a rip off. So on Monday, I called my bank because vivint had my bank account number. I changed my bank account number so they couldn't charge me anymore. I also found out that vivint had already taken some money out of my account. A few days later, they tried to take more money out of my bank account. But by then, I had closed that bank account. Then I called and canceled the service the next day. Then on today, May 7, a man wearing a orange shirt came in and took the bracelet back, their crappy thermostate, the smoke alarm, and all the rest of the stuff.
What they left me with was holes in both the front door, the back door, the wall in the kitchen, and the living room where the thermostate was. I don't want other people to go through this, so please let me know if anything will be done about this.
Vivint is saying that I verbally agreed to extending my contract even though they can't produce a the recording of my voice. Stay far away!
On June 17, 2022, I was told that once I had paid $169.86 my account would be canceled. However, I'm still getting card stating of service @$49.95. It looks as if someone from your company has lied to me to get more money.
We moved out and paid our cancellation in March of 22. We have been charged along with the new owners every since that month and every time we call they say they need a week to review. They don't want to stop charging us and are billing two people on one house. This company is a joke and I don't recommend using them.
I have asked numerous times to remove this number [protected], I keep getting messages on it saying URGENT your interior garage door was opened while armed. My door was not opened. take this number off. Only use [protected]. I asked so many times.. Please, resolve this. {[protected]} Remove number from Vivint Kathleen J. Borst kjborst@gmail.com
Last Friday, a sales person rang the doorbell past 9 pm. There must be some sort of cut-off when going door to door trying to sell Vivint services.
Just a little common sense and common courtesy would be nice.
Location - Antioch, CA
Zip code: 94531
Park Ridge the Hills subdivision off Country Hills
I have tried to cancel my account and seem to be getting the run around with the chat and telephone representatives. My equipment is paid in full. I no longer live at the address where I had the equipment set up. The reps keep saying their screens are frozen and trying to offer me new deals to keep the account.