Menu
For Business Write a review File a complaint
CB Travel and Vacations Volaris not wanting to give back credit/refund
Volaris

Volaris review: not wanting to give back credit/refund 6

G
Author of the review
11:46 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a flight with volaris back in march for 6 people. We were suppose to departure Oct.25 but unfortunately due to a life or death situation we are unable to go.
I have called on Oct. 8, Oct. 19, Oct. 20. I have talk to 3 different people to explain our situation and their still giving us a hard time about a credit. At first I ask for a credit for a future time since I payed for all 6 tickets but their saying they can not credit me for the 2 tickets because they are my siblings. I have explained that my 4 year old daughter was diagnosed with cancer on Oct.16. I have gave them a doctors note. Then they ask for birth certificates to see if their truly my kids then the social worker from the hospital as well fax those over as well. Then when I caked today they are asking for a copy of the doctors license which I never heard of anyone doing so! this is ridiculous that you guys are giving me a hard time when all I wanted was a credit but now I want my damn money back since you guys are so inconsiderate of the situation. I understand you guys have jobs but I have been providing every information you guys been asking me to send. But I still get the go around. Then when I ask to speak to a supervisor they say there isn't one to talk to that I will have to do a complain at [protected]@volaris.com. you can contact me back at [protected]@yahoo.com.

6 comments
Add a comment
D
D
Debra Harkness
US
Nov 28, 2018 9:11 am EST

This airline sold us a ticket for my daughter in law.she was meeting her husband after 2 and a half years of being apart.
Volaris charged my credit card gave us a flight and ticket number confirmation etc. My daughter arrived to find. They had no ticket no seat available and they started the credit card co took back three money. I called my card co right away. ..they did not take the money back and they never do such a thing. They didn't deny the charges . it went through. !
My daughter in law was stuck in airport all night. While I found one Richey left on aer omexico. For 400 one way. It was our only safe option. Don't buy tickets from volaris

N
N
Nora Aldaco
US
Jul 22, 2019 5:47 pm EDT

They are horrible! I'm dealing with the same issue. Very annoyed but lesson learned. I still want my refund or credit which I don't think I will get at this point!

A
A
Apex A
US
Jul 24, 2019 7:42 pm EDT

does anyone have the email address to volaris? They refuse to give me their email address for refunds.

R
R
Ricardo Guzman
US
Nov 21, 2019 6:40 pm EST
Replying to comment of Apex A

tuexperiencia (at) volaris (dot) com

R
R
Ricardo Guzman
US
Nov 21, 2019 6:39 pm EST

I bought tickets with a wrong departure date (my bad), then in that same moment I called customer service to ask for help and they offered me a change of departure flight for 300 USD (while the original round trip I had bought was 500) so then in total I should invest $800 USD so i decided not to take that option and then proceed with the cancellation as per my understanding I would receive the refund in total if I cancelled within the next 24 hrs (which I did) then I proceeded to book the replacing flight
I never got my first flight cancelled, never got my refunds and in total I invested $1, 000 USD for a $500 USD flight
Called the customer service, never offered me a solution and blamed me for not having a ticket number of the cancellation.
I went ahead and opened a dispute with my bank which they are already working on this on my behalf

I WILL NEVER EVER FLY WITH VOLARIS AGAIN!

M
M
Marilyn Dikeos
US
Mar 11, 2021 1:55 pm EST

I bought a ticket that I had to cancel due to COVID. I paid to be able to cancel with some flexibility due so I had more options. At the time I was told I would recieve a voucher in 24-72 hours. It never came and I forgot about it. When I went to rebook, I called and was told the same thing, and that my voucher would be expedited so I would recieve it in 1-3 days. Still no voucher arrived. I confirmed the email. THen I was told it would take 7-21 business days for my voucher to arrive. I will now contact the credit card company. I think this airline is not solvent and may also be unsafe as it doesn't seem to know how to operate and will cut costs anywhere it can and morality and law doesn't matter. I don't feel they are safe and won't be around. I may just leave my money on the table because I don't see that I'll ever get it back and I am afraid to get on their planes.
From Oregon trying to get from Tijuana to Leon.

  1. Volaris Contacts

  2. Volaris phone numbers
    +1 (855) 865-2747
    +1 (855) 865-2747
    Click up if you have successfully reached Volaris by calling +1 (855) 865-2747 phone number 4 4 users reported that they have successfully reached Volaris by calling +1 (855) 865-2747 phone number Click down if you have unsuccessfully reached Volaris by calling +1 (855) 865-2747 phone number 2 2 users reported that they have UNsuccessfully reached Volaris by calling +1 (855) 865-2747 phone number
    33%
    Confidence score
    USA
    +52 551 102 8000
    +52 551 102 8000
    Click up if you have successfully reached Volaris by calling +52 551 102 8000 phone number 3 3 users reported that they have successfully reached Volaris by calling +52 551 102 8000 phone number Click down if you have unsuccessfully reached Volaris by calling +52 551 102 8000 phone number 3 3 users reported that they have UNsuccessfully reached Volaris by calling +52 551 102 8000 phone number
    Mexico
    +502 23 013 939
    +502 23 013 939
    Click up if you have successfully reached Volaris by calling +502 23 013 939 phone number 4 4 users reported that they have successfully reached Volaris by calling +502 23 013 939 phone number Click down if you have unsuccessfully reached Volaris by calling +502 23 013 939 phone number 0 0 users reported that they have UNsuccessfully reached Volaris by calling +502 23 013 939 phone number
    100%
    Confidence score
    Guatemala
    +506 40 027 462
    +506 40 027 462
    Click up if you have successfully reached Volaris by calling +506 40 027 462 phone number 2 2 users reported that they have successfully reached Volaris by calling +506 40 027 462 phone number Click down if you have unsuccessfully reached Volaris by calling +506 40 027 462 phone number 0 0 users reported that they have UNsuccessfully reached Volaris by calling +506 40 027 462 phone number
    100%
    Confidence score
    Costa Rica
    +503 25 045 540
    +503 25 045 540
    Click up if you have successfully reached Volaris by calling +503 25 045 540 phone number 2 2 users reported that they have successfully reached Volaris by calling +503 25 045 540 phone number Click down if you have unsuccessfully reached Volaris by calling +503 25 045 540 phone number 0 0 users reported that they have UNsuccessfully reached Volaris by calling +503 25 045 540 phone number
    100%
    Confidence score
    El Salvador
    +505 22 512 198
    +505 22 512 198
    Click up if you have successfully reached Volaris by calling +505 22 512 198 phone number 2 2 users reported that they have successfully reached Volaris by calling +505 22 512 198 phone number Click down if you have unsuccessfully reached Volaris by calling +505 22 512 198 phone number 0 0 users reported that they have UNsuccessfully reached Volaris by calling +505 22 512 198 phone number
    100%
    Confidence score
    Nicaragua
    More phone numbers
  3. Volaris emails
  4. Volaris address
    Antonio Dovalí Jaime 70 Torre B Piso 13 Zedec Santa Fe DF, Mexico, 01210, Mexico
  5. Volaris social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Volaris Category
Volaris is ranked 39 among 518 companies in the Travel and Vacations category