Menu
Login
We made reservations through VRBO and paid in full for Wednesday November 22 and Thursday the 23rd. When we were close to arriving at the property we texted, via instructions on property website. We did not hear back after waiting 45 minutes so we contacted VRBO. They provided another number but still did not hear back, so VRBO finally made contact. When we did speak with the property owners we were told they were already booked with a traveler through AirB&B, which had been booked for over a month. They explained they had contacted VRBO to list the property a couple of months ago but never heard back, so they had no idea that VRBO had finally listed the property therefore creating a double booking. The property owner went out of their way to accommodate us for Wednesday evening or we would have had no place to stay. We were instructed by VRBO to call back Thursday (Thanksgiving day!) to see about arrangements for that night. When we called we were told “tough”. You were credited a partial credit for the one night. We were supposed to be credited for the taxes, fees and cleaning but have not as of date! There were no places available on VRBO. We found a place available on AirB&B, but the norm is a 2night minimum! We are out a lot more money, duplicate of fees, cleaning fee etc. as a result of which VRBO is responsible.
11-26-23 After over an hour with a dropped called and of course no call back, VRBO now say they will not refund any of the fees (for two nights). They have said a supervisor will call back sometime today, but we were told this Thursday and that did not happen.
Claimed loss: $175.00 + $104.33 in fees= Total 279.33
Desired outcome: We want the fees refunded. We did not change this booking nor did we cancel. Problem was created by VRBO/Expedia with the owners. Our money was taken but the reservation could not be honored! How is that our fault?
