VRBO review: No A/C as promised

I booked a family reunion in March of this year (through booking.com), at White Sands Oasis in Alamogordo, NM for the week of June 20th - June 27th. This property was close to my brother's home which is why I booked it. There were to be 6 adults, 2 over 70yrs old and 2 senior dogs. To my surprise, when we arrived at the property, the house temperature was reading 92 degrees. Since we were very tired from driving from Albuquerque, I didn't really think too much about it. The next day was busy and we were gone during the hot part of the day. Upon our return to the property, the inside temperature was still 92 degrees. I tried adjusting the temperature and it didn't do any good.

Saturday, the 22nd, we were gone most of the day, again, the house read 92 degrees. The rest of our guests were driving from Louisiana on Monday, the 24th. So, I contacted our host, Myrna, and reported the problem on Monday.

I had done some research and is was possible that the freon needed a recharge, etc... a repairman came on Monday afternoon and I had to stay put to let him in. He said that it was low on freon and recharged the system assuring me that it would be working in a few hrs. By the time the rest of my guests showed up, the house was still 92 degrees and sweltering. My neice with the 2 dogs, had to get a motel room for the night and the rest of us toughed it out. I spent the next 2 days going back and forth via text with Myrna trying to get this resolved. She couldn't get anyone out until the following week to look at the A/C, so upon our suggestion, got portable A/C units, (swanp coolers) into the house on Tuesday late afternoon. The house didn't cool down enough for the 2 elder dogs, so my Neice, hubby and dogs stayed at my brother's, which was not in the plan. I was up most of the night filling the swamp coolers with a 4 cup container, which was all I found. On top of that, the coolers blew a circuit breaker to the microwave, stove and refrigerator, melting the bag of ice, provided, and all the food in the freezer. Myrna had a property open up on Wednesday about.5 miles away and we had one night together with A/C. In the mean time, I was on the phone with booking.com, explaining the situation. They sent me an e-mail explaining that they tried contacting Myrna and no response. Her voicemail box was full and has not responded to any of my text messages, or even read them. I feel that I didn't get what I paid for, which was a home with air conditioning in the middle of the desert which a night was hotter inside then outside. I just want a refund for 6 days out of the 7.

I did a review on Booking.com as well. There was a broken toilet seat in the main bathroom, which I could have easily forgiven had there just been A/C.

I will gladly provide the confirmation number and pin code if asked.

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