VRBO review: Possible fraudulent property & slow reaction from vrbo leaving us out of pocket

Host failed to give accurate location of property on site

Despite repeated requests for full address Host never gave full address, but said it was Reduit Beach repeatedly. Even when asked for full address for Immigration forms was only given Soleil Apartment, Reduit beach. Then told it was in front of Rebus Gas Station. There is only a main road in front of the Gas Station and it is outside Rodney Bay, no where near Reduit beach.

Just as we had gone through UK security at Gatwick and were waiting for our flight, the host messaged to say there was an electrical problem and we couldn't stay there.

I called the help desk and have a phone/data bill now totaling £197.62. I was eventually told to go to Beach Cross Apartments for 2 nights whilst things were sorted. But when I got there they didn't know I was coming, but did offer accommodation. I had to chase constantly to try to find out any info and was offered another night as the host still hadn't given an indication for when I could access the apartment of she hadn't cancelled.

Eventually an AirBnB host offered a studio apartment.

The vacation was supposed to allow us to unwind and destress following a very traumatic year and illness. We spent the first 3 days and the flight very anxious about where we would stay.

I sat and cried on day 2 not knowing what to do.

We were almost turned back at Immigration because the address was incorrect.

The Rebus Gas Station is aprox 2 miles from Reduit Beach, We did try to locate the apartment to see if it actually existed, but couldn't find it or anything that looked like the photos.

I had to use my ipad to try to find somewhere to stay which cost me £27.40 in data.

The helpdesk just didn't seam to know what was happening, and the host was not being truthful to either us or Vrbo as to what was happening or timelines.

The relocation team didn't try to contact us until day 3 and left messages on my answerphone, which I couldn't access and asked the helpdesk to email because the answerphone wasn't working. As we only had 3 nights at the temporary accommodation we had to find something that was well below standard we had wanted or risk not having anywhere to stay.

I had to use our car hire money to pay for replacement accommodation as the refund was very slow and sent in 2 parts eventually

I had worked for 6 months doing extra hours to be able to pay for our vacation. I feel our hard earned holiday was badly ruined because of this experience.

We were out of pocket so couldn't do what we wanted to do as we had to use the cash for the replacement apartment. We weren't able to go to the CPL cricket to see our friends who were playing as we were trying to find out what was happening and no one was telling us.

We were even more stressed and my partner became ill again. Now I have to find an extra £197.62 to pay for the phone & data calls too. So I'm still stressed and very upset.

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