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Incident Date: Wed, Aug 28, 2024
Listing details: https://t.vrbo.io/ZBXjuaVVsMb
Apartment Address:4220 Rue Frontenac, Montréal, QC H2H 2M3, Canada
I rented this apartment for a family vacation through VRBO. Upon arrival we found that the apartment is unsafe for my family and I to live in since,
1. It has no main access other than the unsafe metal stares on the side of the building. Meaning that incase of a fire, we will be stuck.
2. The apartment is on the 2nd floor above a refrigeration warehouse and potentially other hazardous materials. Risk of fire and chemical spillage/leakage
3. Property does not match the listing
Owner refuses to refund me. Even after I contacted him and tried to resolve this. He remains adamant that I don't qualify for my refund
Contacted the City to evaluate if this qualifies as a dwelling place.
Claimed loss: C$ 2,400
Desired outcome: 1. Have Vrbo stop allowing such listing's. Putting people's lives in danger.2. Have the hosts post both internal and external pictures of the property2. Refund of what we paid
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