Wag’s earns a 1.0-star rating from 1 reviews, showing that the majority of pet owners are dissatisfied with pet care services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Wag! Labs
Description of Complaint:
I hired a pet sitter through the Wag app. She was supposed to pet sit for three days while I was out of town. Despite the fact that she confirmed and we spoke about my expectations before I left, she failed to show and sent me a text message five hours after she was supposed to arrive cancelling her service. I contacted wag who was unable to find another sitter. As a result I had to race home to care for my fur children. I noticed that the house seemed in disarray and I later noticed that several expensive items were missing but I did not connect it to wag. However, not only did the company not reimburse me the $300 for the pre-paid cancelled service, they are now claiming that one of my three 10 lb dogs bit the no show sitter. The allegation is clearly in response and retaliation to my report against the wag walker. In addition, I now suspect the “sitter” for taking over $15,000 in personal belongings I using a camera, a watch and several LV bags. Of note, I am a long time wag customer. I have had numerous sitters and walkers, all of whom left great reviews for my fur children. Never has any of my dogs shown any aggression to any of the wag employees, or anyone else!
Desired outcome: Reimbursement for cancelled service, hotel room, cleaning fees. I will file a police report for the missing items and will seek judicial intervention if necessary
Is Wag Legit?
Wag earns a trustworthiness rating of 77%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for Wag. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Wag's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Wag.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Wag.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Wag.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wag.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Wag. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Wag Reviews 0
If you represent Wag, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Wag complaint handling
-
Wag Contacts
-
Wag phone numbers+1 (866) 746-7924+1 (866) 746-7924Click up if you have successfully reached Wag by calling +1 (866) 746-7924 phone number 0 0 users reported that they have successfully reached Wag by calling +1 (866) 746-7924 phone number Click down if you have unsuccessfully reached Wag by calling +1 (866) 746-7924 phone number 0 0 users reported that they have UNsuccessfully reached Wag by calling +1 (866) 746-7924 phone number+1 (856) 537-6049+1 (856) 537-6049Click up if you have successfully reached Wag by calling +1 (856) 537-6049 phone number 0 0 users reported that they have successfully reached Wag by calling +1 (856) 537-6049 phone number Click down if you have unsuccessfully reached Wag by calling +1 (856) 537-6049 phone number 0 0 users reported that they have UNsuccessfully reached Wag by calling +1 (856) 537-6049 phone number
-
Wag emailscustomercare@wag.com100%Confidence score: 100%Support
-
Wag addressP.O. Box 483, Jersey City, New Jersey, 07303, United States
-
Wag social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all Wag contacts
Recent comments about Wag company
Wag! LabsOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
i have seen first hand the atrocious care and unacceptable behaviour .
haley brzycki has to be removed and penalised for animal abuse. with video evidence proof several clients have collected.
please take action as will we be taking her to court . thankyou