Walser Automotive Group
reviews and complaints

reps are so rude, they don't explain things and they don't have any patience. I don't think I'll ever buy from Walser again.

Walser is not doing so good lately. I used to work at Walser Nissan and had high hopes for their customer service, but my recent experience has left me disappointed. I scheduled a test drive for an SUV on February 2nd and was excited to see the car the next day at 9am. However, I received a text that the appointment would be delayed until 10am. Unfortunately, the appointment was missed altogether. I rescheduled for Monday, but was able to stop in on Friday instead. I called ahead to let them know I was coming, but when I arrived, no one had received the message. Eventually, I was introduced to a salesperson and we went to test drive the SUV. However, I found many issues with the car during my inspection, including an oil smell, a turbo line/seal leak, a broken driver door panel, loose front driver and passenger seat backs, an inoperable tailgate motor, a worn fan control button, a sunroof that doesn't open, an inoperable parking brake, a driver side seat heater that only works for 5 seconds, and a worn start button. I was willing to pay $4000 less than the asking price, but they refused to change the price or fix anything except the tailgate motor. It seems like they are selling cars in poor condition under the as-is clause. If I had brought in a trade-in in this condition, they would not offer me a fair price. A few days later, the car was no longer listed on their website.

Me and my wife found a 2019 Pre-Owed Mini Cooper S with only 11,400 miles (stock:***) on the Walser Mini BMW website located in Wichita, Kansas. We drove 3 hours to get to the dealership on 4/18. Walser also offers free delivery to home, so we thought we can test drive a car and purchase it and then have Walser deliver it to our home. We took the car for a test drive and we liked it. We told the customer specialist (Blaize) to start the paperwork, however, before that, we walked around the car and pointed out all the dents and issues we wanted to be fixed before we sign documents. While we were pointing out the issues, Blaize was taking pictures by his phone and advising us that all these will be fixed before the car is delivered. He also said before the transporter picks up the car, he (Blaize) will send us a video of the car that shows all those issues have been fixed. we did not see a chip in the windshield nor Blaize said anything at the time. Meanwhile, the salesman (Mathew S) finally showed up to sell us some additional warranty. We were hesitant, however, he kept pushing and we finally agreed to the Tire and Dent warranty for $30 a month. So, he took the paperwork to his manager to be written up. Since we wanted to keep our payment low, we decided to cancel the warranty. We told the salesman; then his manager (Mason F) came and tried to change our mind but we told him/them, no we don't want any additional cost since we don't see a value in it. They were both not happy, however, they had no choice but to move on and get the contract ready for us to sign. We had to wait for about two hours before Blaize returned with the contract. While we were signing the contract we asked again if all the issues will be fixed before delivery, and Blaize assured us that everything will be fixed and the gas tank also will be filled. And every time we are in Wichita for any reason, we can go to them and the fill up the gas tank as a Thank You for purchasing a car at Walser Automotive Group. We thought this is a reputable dealership with multiple locations and they have been in business for over 60 years so we can TRUST their words? BOY, WE WERE WRONG! Anyway, we signed the contract and when we were done and about to leave, the salesman or the sales manager did not come to Thanks us for purchasing a $20,000.00 car when other dealerships are struggling to stay in business during these challenging times. We were very disappointed but we realized since they couldn't upsell us additional warranty, Walser MINI BMW team were not happy with us, however, we didn't think how they might retaliate. So, my wife called Balize on Tuesday 4/21 to get an update of the repairs and the delivery status. He said to my wife that the shop is working on the car and also they are getting estimates from different transporter. Later that day, we received an email from Blazie with transporter's information and when we can expect the car. My wife called Blaize back again and told him that he hasn't sent us a video of the car and if all issues have been fixed. He replied in an email that he will send, but never did. On Wednesday 4/22, we received a call from the transporter (Shay P - driver) that he is about 11 miles from our house and we should expect him shortly. Anyway, we met the driver middle of nowhere (he took the wrong way so could not pass some of the road ending up to our house) and unload the car. Since it was rainy day, the car was super dirty, but when we started questioning, the honest driver said that he doesn't think any of the issues we were concerned about, have been fixed. So, we cleaned those areas, and we noticed Walser Mini BMW didn't fix any of those issues unlike Blaize promised many times. We also come to find out that there is a chip in the windshield. We have a written statement from Shay P that before he picks up the car, he too pointed out those issues to Blaize and someone else at the dealership but they said, they know about all of those. Since we were very upset because of this DISHONESTY by the Walser team, my wife called Balize, but he didn't respond. Then she called Shane M (Director of Operation MINI BMW). He told my wife to contact Blaize, but when she told him that Blaize is not responding, Shane said to my wife that we should take pictures of the issues. We emailed Shane the pictures of all issues and he replied in an email that he will review the pictures and if Blaize had promised to fix those, they will honor it. So, we signed that we received the car in that condition and we returned to our home. When we got home, I emailed Shane that we are not happy by the way Waler MINI BMW has handled everything and they must honor their promise. Within few minutes, Shane M called me and tried to say that we purchased a used car so that what we should have expected and I told him that we understand that, however, we were promised at the time of purchase that all those will be fixed. Since that phone conversation with Shane, I have sent two more follow up emails to Shane M, Blaize F, Mason F Mathew S, Kristopher A, however, I have not heard back. Today, I found that they are ways and products that the dealerships can use to hide cracks and chips in windshields. My request is that Walser MINI BMW must honor their promise and arrange a plan with Baron MINI BMW or an Authorized Bodyshop located within 10 miles from our house and pay for the repairs. Thank you for your immediate attention to the matter. This awful car buying experience should have been a happy moment! ***.

I got my 2022 Porsche Macan from Walser Automotive Group, LLC in December . They promised me a certain lease number based on my trade value. We talked on the phone and email, and they promised that the value would not change. If it did, they would adjust what was promised when I made the order. My car just arrived at the dealership in ***, ***, and the trade amount that was promised is completely different. It's almost $7,000 more than what was agreed to when I ordered my Macan. This is not my fault. They took almost 5 months to get the car ready. This is typical *** misleading. This has been a nightmare buying experience for my new Porsche. On top of all that, there are 2 hard inquiries on my credit report. Unbelievable!

I bought a used 2019 Infinity from Walser Jeep Chrysler Dodge in Hopkins over a month ago. They still haven't processed our registration paperwork or sent us license plates. Our temporary license plates that came with the car expired over a week ago. Despite multiple requests, the dealer has been completely nonresponsive to our needs. We get the sense that once you buy a car from Walser, they are done with you & won't give you any follow up support. We have gone to the MN DMV multiple times but they say that they can't help us, as the vehicle is not even registered in our names. On top of that, Walser listed an incorrect address on the sales paperwork. We recently sent emails to the salesman, a core manager and the general manager at that location and once again, never got a response or a return phone call. We love our new car but we have not been able to take it out of the garage for over a week because Walser refuses to help us out with the license plates & registration.

I never bought a car from Walser Automotive Group, LLC before. My experience wasn't great. I bought a car on Monday, August 20th, but they called me and told me to wait until they finished doing some work on it. I finally arrived around 8 pm and left at 9 pm without doing a test drive. The next day was fine, but on Wednesday, the brake lights came on, and I had to bring the car back to Walser. I spent the rest of my afternoon there as they had to fix the issue. As soon as they were done, and I was driving out, the same brake issues popped up, and I had to go back again. They finally fixed it, and I went home. The next day, on Thursday, I changed my mind because the car had costly issues to fix, and I couldn't afford it. So, I decided to take advantage of the 3-day/300-mile return & exchange program. I called the salesman, and they told me to go in and turn in the car. Unfortunately, the person I got there wasn't very cooperative.

On 8/3, my 2013 GMC Acadia - SLT (VIN: ***) was in for service repairs at the Walser Buick GMC Bloomington dealership. I got a call from a Service Advisor (Nick ***) a few hours after I brought my car in, saying my car was in an accident while on a test drive. The Automotive Technician (Daneen ***) was blamed for the accident because she didn't yield. See the police report attached. On 8/4, my husband & I met with the Service Manager (Keith ***) & the General Manager (Kevin ***) to check the damage. They said they would first look at the car to see if it needed repairs or if it was a total loss. On 8/6, Kevin *** emailed me saying my car would be a total loss. He said their insurance company (Federated Mutual - policy #6047593 - loss #*** - Claims Representative Michael ***) "should have all the information he needs and is in contact with the right people to move the process along as quickly as possible." On 8/18, I got a Letter of Settlement (attached) from Federated Mutual saying my car was worth $15,991.36 before the accident. I was also owed $1,039.44 in sales tax, $148.25 in license/registration & $8.25 title transfer for a total amount of $17,187.30. We financed our car on 9/20 for $28,390.00 through Ideal Credit Union and owed $12,069.56 as of 8/3 - the day of the accident. Federated Mutual paid this amount directly to Ideal Credit Union. We were paid the remaining $5,117.74. We tried to talk to Walser Automotive Group about fair compensation, but they didn't listen. We think they took advantage of us. In a phone conversation on 8/19 with General Manager (Kevin ***) he said "insurance already paid you - there's nothing else we can do."