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Warranty Direct is a total rip-off. They failed to cover the expense that they approved when I brought my 04 Ford F-150 in to repair my rear differential. First my service manager called the claims dept. and talked with a Mr. Gonzalez who approved a total tear down of my differential. When completed the SM called again and talked to Joe Chee in claims. He said they wanted to send an inspector to ensure the rear end was not abused by me. After 3 days the SM called and asked when the inspector was coming in and Joe Chee said there would not be an inspector coming and that they want to send a used transfer case to them from Texas and I'm in Illinois. The SM asked what about the cost of the tear down and Joe Chee told him that he should have talked to him because he would never have approved the tear down. After waiting 2 weeks and calling the Claims Manager, Robert Padget, WD agreed to pau half of the tear down resulting in an additional $120 out of pocket.
If you're thinking about buying a WD policy - DON'T
Note to consumers, the majority of complaints on this site are done by employees of Warranty Direct's competitors most of which has F ratings with the BBB or under investigation by state attorney generals.
Warranty Direct has been in business for over 30 years, has an A+ Rating with the BBB and is the only administrator that sells its products direct to the consumer.
To customers that wish to post on this site with legitimate complaints, post your contract # and a contact number so Warranty Direct Customer Service can get in touch with you. You can also contact Customer Service at:
Customer Service
Toll-Free Phone: [protected]
Fax [protected]
Hours of Operation:
Monday-Friday 9 am-8 pm ET
Warranty Direct - A+ Rated By the BBB - http://www.warrantydirect.com
LOL. Post our name and contract number? Really? How about you act as a responsible company upfront and pay your claims? This once reliable company has unfortunately randomly decided to start stealing from the public. Take a look at their BBB record. They had 11 complains against them, just 2 short years ago...now they have nearly 200! Claims being denied, $150 processing fees on payment plans, refunds not being processed, the list goes on and on. It's sad really.
BBB processed a total of 14 complaints about Warranty Direct, Inc. in the last 36 months, our standard reporting period. Of the total of 14 complaints closed in 36 months, 14 were closed in the last year.
http://www.bbb.org/charlotte/business-reviews/auto-warranty-plans/warranty-direct-in-charlotte-nc-234623
LIARS! Stop trying to hide from your BBB report. Just because you relocated does not mean your BBB report gets wiped clean. Nice try, scammers.
Here's your BBB report - 179 Complaints!
http://www.bbb.org/new-york-city/business-reviews/auto-warranty-processing-service/warranty-direct-in-garden-city-ny-53450/