WebCreationUK review: Cowboy website designers 51

I agree 100% I had the same problems. Dont believe you will actually own the site you pay for, you will not. It is impossible to transfer it. They tells you anything to get you to pay a deposit then they drop you like a stine, your site will be down more than its on line Trust me. Avoid them, there are lots of decent companies that are cheaper and 100 times better

Same here - I tried to make it work for almost 6 months. Everything that came back was absolute rubbish. Cheaply cobbled together and badly executed. Not the fault of the people you actual work with though. They sit somewhere in their home in India and work on something they're not qualified (or supported) for. No direct contact, no brief was passed on, endless misunderstandings (... and we are software programmers outselves who work with India on a regular basis...) We ended up sending them code we sourced on the internet to get them do bits and bobs. The first quote was actually NOT that cheap for what we wanted but we should have been suspicous about the list of small-print. Site never went further than first design (if you can call it that) - didn't get our deposit back either - a four digit sum. Avoid!

Hi there,

My company is the latest victim of Webcreation UK. Is anyone willing to take action against this company in the form of legal proceedings?
If so, please email iris@lustrumlight.co.uk

Many thanks

NEVER EVER EVER EVER use webcreationuk.com or their new sister site www.webcreationus.com ( md the same guy Leon Millard). My experience is the same as everyone else's... indian developers, no project plans, no attention to detail, haphazzard updates with some things done and not others, not able to speak to them. So far I have been at it for 18 months and in the last four months in attempt to get my small brochure site I have sent well over 150 emails trying to get action, running the project for them... still no site and hardly any progress.

I am going to keep at it but I really don't think I will get a site in the end having spent thousands and chewed my time.

Stay clear would me advice, almost anyone else would be better.
Never ever use www.webcreationuk.com or www.webcreationus.com you'll end up frustrated and annoyed like me. Steer clear.

An action group has been set up against this company. I would urge everyone to lodge their complaint at Consumer Direct [protected]) who will keep Trading Standards (Wiltshire) informed.

Having nearly torn my hair out over this company I decided to Google them and was amazed to see so many complaints. It looks like there are so many of us in the same boat. I could kick myself for nor researching this company before commissioning them to build our web site but the sales guy sounded so genuine and helpful, in fact it sounded too good to be true and you know what they say about that! They have been working on my site for well over 18 months and I have just about got a Home Page but the rest of it is dreadful and the checkout is a complete mess. There is no way I can allow it to go live. There are so many mistakes on it as well. I am now on my 4th developer and the current ones never know what the previous ones have done hence the mess it's in. The other annoying thing is that you are only able to contact the developer for 2 hours in the morning due to the time difference and most of the emails state they will get back to me. This usually takes at least 2 days if not more. I was never informed the site would be developed in India. I read about an Action Group and wondered if anyone knew anything about it and how to sign up. I have paid 75% of the fees (around £1, 500) but loathe to pay them anymore. I just want to get a refund and go to a professional company in the UK to get another site done. I will be ringing Trading Standards tomorrow as suggested on the forum site but would like to know if anyone is taking it further or will persevere with them. It's so difficult when so much money has been paid out - we are only a small business (my partner and I) so can't afford to wipe off £1, 500 and go away (although I'm sure that's what WC would like us to do).
Any help, advice or info on action taken against the company would be much appreciated.

Apologies for posting twice - I thought the first review didn't submit properly;)

I can now confirm that Lustrumlight intend to proceed with court action against Webcreation Uk. This is a very manipulative company - please see www.reviewcentre.com A big thank you to all those dissatisfied customers who have registered interest.

I am a web content writer for a UK based website design company www.whichdoor.co.uk and they always produce designs without prepayment based on the principle that if you don't like the design, you don't pay. This approach gets them lots of clients and naturally no web design company is going to offer that service unless they consider themselves to be very good. I think anyone wanting a website should ask for the designer to produce their concepts in this way because at least no one loses financially.

I never have an injection if I need a tooth filled and most dentists are surprised when I tell them I don't want it. They always ask if I want the jab and I always respond "Why do you think you're going to hurt me". They then exercise the type of care that they had to when they were are Dental College because actually if a filling is done correctly it doesn't hurt.

If web designers have confidence in what they do, the same principle should apply!

I think to say we creation uk are giving 'India' a bad name or we are responses are. There are bad designers everywhere in the world but there are also very good designers in India. Its the management of the company that makes the difference. I use India to outsource some of my data collection and i have had bad workers and great workers. Webcreation and its ethics along with poor management is the problem here, lets try not to attack India its not 'INDIAS' fault its the fault of the UK company that has no desire to deliver a quality service.

I to wish I read the above comments before agreeing to use this awful company. They have refused to respond to emails, could not understand what I thought were simple requests, and have been advised by others in the industry since that they were simple. I for one will be taking them to Court for breach of contract as their contract states " Webcreation Uk Ltd will acknowledge all emails within 3 working days". I have email requests that are over 6 weeks old, and that is after their so called support team in the UK got involved to try and solve the issues.
In short, if you want to waste your money, be treated badly, ignored, receive poor quality work and have your valuable time wasted, then use Webcreation Uk, as you will not be disappointed.

Hooo my goodness! I am reading all your comments guys and I can only agree with all of them! I hired them in May 2011 to make my website. I was so sure that they would deliver good results by listening to their sales people but heey!One would say that this is a sale guy's job to sell his product no matter the quality t.Now I see myself totally running out of schedule, when I was expecting my website to be delivered late July! So I don't know if there is a group gathering all the disgruntled clients of WbCuk and that will take action against them but I will be definitely seeking legal advices and taking them to court if I can. I don't have to enumerate all the problems that I had with them since you all had them but awwww that hurts so bad.
It's so hard to start a business, spend so much time putting everything in place to end up in this kind of situation!
Now that it is said, I would welcome any advice on how I should proceed to sue them!

Anyway, good luck to all of us and hopefully they will get what they deserve soon!

Anotherunhappycustomer

So, I am not the only one. I just completed a 4 page complaint to this company. Lead into this trap by a great salesman, paid my deposit to find out that I couldn't even speak to the developer. It's been over a year and I do have a design that went live (without my knowing it would do so) and now things don't work and I'm left at the mercy of their decision to find time to work on the problems. Why I let it even go this long is beyond me. I just didn't have the time to chase them being a director of my own company. DON'T USE THESE GUYS - they are rip off artists and do not offer what they try to sell. In fact, the only person you ever get to speak to is the salesman. I well intend to follow through my complaint on this matter.

I can only echo with the reviews I am reading here in this board and I only wish I came across this one year ago when my nightmare with WebCreationUK started. I felt totally let down by WebCreationUK and after almost 12 months I am still waiting for my website to go live. I paid 2/3 of the invoice based on a one page template. By the time they started building the site and the ecommerce part of it, it was evident that I was dealing with unprofessional and inexperienced people. I found the whole process not only very frustrating but extremely time consuming. The quality of what they build is absolutely appalling and so the lack of communication. They have changed my web developer twice. The project manager support based in the UK has been absolutely useless. They do not check what comes back from the web developer who is apparently based in Russia and they have no clue of what is happening. Last week, after many emails I sent to them, I eventually decided to formally complain to the line manager of my Project Support, informing him that I had decided to bring the matter to the attention of the ombudsmen. He has not even had the courtesy of acknowledging my email. This is the sort of company who should not be allowed to trade or serve customers. Their business model is based on lies advertised on their website and non existent customer support. I would be interested to know who took legal actions against them. It is my intention to claim back the money I invested and move on to a more reliable supplier.

We have recently represented a UK company who engaged Web Creation to create a bespoke Web page. Through the courts we were successful in suing Web Creation for failure to provide the web page to our client and to their specifications as stated in the contract.
If you feel you would require our services, please contact us at Karen@thedebtexpert.co.uk or telephone [protected]

My name is Martin Cole and I act on behalf of WebCreationUK.com, and WebCreationUS.com. These postings have been placed before me for my attention.

On behalf of both companies, may I assure you that the issues raised are indeed, rare. With a very large portfolio of clients, it is perhaps inevitable that some will feel dissatisfied. However, we are keen to address any areas within our service that fall short of expectation. Hence the reason for my intervention.

I will need some time to look into these particular matters, and I will return to you accordingly.

Meanwhile, please note my email address for your records.
martin@WebCreationUK.com

Another unhappy customer of Webcreationuk. I am taking them to small claims court on the basis of false advertising. Anyone who has taken them to court, win or lose I would like to hear of your experience.
You can email me at james@innovationoptical.co.uk

Yet again Webcreations latest victim, 8 months still no homepage told it was down to subjective design, my impression was S*** design, We have contacted watchdog and rogue traders about this company so please any others out there having had a bad experience contact them and register interest in getting them on tv. Web Creations MD Mark Eden is as slippery as an EEL.

I have recently signed a terms & conditions with this company. I was swayed by the slick salesman and the very plausible reassurances by the sales person. I was assured and promised I would get everything I needed for my website. I have since parted with my money which came out of my overdraft and of which I am being charged daily £1 for. But I really thought my website would be delivered by now. Their name web creation UK is very misleading. I can scarcely afford to lose the £600+ deposit I paid for the delivery of my website. I was really hoping I would have something by now. Their designer's email response was that he cannot and will not design what I asked for. They have not got back to me as promised when I said I want a different designer (prior to knowing they outsourced). I am really upset about this as this money was meant to be an investment for me and my children to hopefully start up a business. Now I am in further debt. I want my money back does anyone have any advice out there how I can claim it back? Surely it cannot be legal what they are doing.

Just came across this site after writing a positive review about WebCreation. Some of you do make me laugh. How can you blame your overdraft and bring your kids in to this!? How is that ANYTHING to do with webcreationuk. I dont usually write on these things but its people like you that got the UK in recession. I expect most of what you have stated is total nonsense anyway. I run a business and the amount of bull that comes our when a customer is slightly unhappy is a joke. Shame on you.

Bob you don't know what you are talking about! Work for them do you? Its companies like webcuk that mess up the country. I am taking them to court and will also deal with them myself! They are a joke outfit, don't communicate, lie before taking deposit! It has taken 3 months to make a basic website! Constantly change staff, the list is endless. DO NOT WORK WITH THEM...absolute COWBOYS!
I am taking legal action and WILL get a REFUND! I will keep you all informed.

I agree with the comments above.
Having tried every possible resort to have someone call me back, I had to send a letter by recorded delivery to ensure someone called me back. We had been promised website design and re-development complete in 4 - 6 weeks; whilst I thought this was a little ambitious I allowed for 8 weeks, and at the very worst 10 weeks after a few amendments. I am now CURRENTLY in y 6th Month of development and no sign of completion.
I have tried all sorts to have this rectified and the sales person I agreed the order with (Whom is also a Director of the company), but now rejects my calls, does not return EMails and all in all has taken no responsibility of this whatsoever.
In honesty; I found absolutely zero design flair or understanding - They have contributed very, very little to our site with regards to design, with my own company ideas being spoon fed into the process to have some action taken on the site. As above, we too were passed on to a foreign designer in Eastern Europe who we are not permitted to contact at all - Regardless of the matter, this was forbidden. All Chinese whispers had to be done through their 'Project Team' who would inevitably get it wrong.

I CAN NOT SAY THIS ENOUGH - AVOID AT ALL COST - THEY ARE AN ABSOLUTE SHAMBLES AND UNTRUSTWORTHY!

I also was ripped off. When I asked for my money back I was told they would be keeping my deposit. I said that unless I saw some quick progress, I would walk away from my deposit and cause them trouble. Tonight my email was sabotaged. I wonder who did it!

Had exactly the same sort of problems myself, poor communication, constant errors, problems uploading/editing photos. Add to that an email inbox that can only handle 20mb of data and you can only attach 2mb of files when sending one. No twitter/facebook/LinkedIn links that work. Cannot wait for my time with them to come to an end so I can have a decent website done!

Dear all, I hired these guys to design and develop my website about 8 months ago. Contrary to what I read above I was actually happy with the design phase and process, the designer was clearly based in India but I couldn't care less as that person was responsive by email and quite skilled. However I am growing more and more frustrated with the coding phase, which seems to be done in the UK. It's one step forward, 2 steps backwards, I keep repeating myself but the developer doesn't get it. Two questions:
- In case I decide to move away from these guys, can another developer finish such a work in progress?
- Can anyone recommend a good developer (good value for money)?

This company are amateur at best . They do not communicate with their 'developers', tell blatant fibs and do not answer the phone except when taking money out of your hands. The 'developers' cannot seem to understand simple amendments and constantly send unamended documents. Communication is tortuous at the best and they will NOT keep to your time scales. In the unlikely event that you manage to speak to a real person, they will fob you off with any old schmutter, agree with you profusely, wring their hands in abject sorrow...then do naff all as the usual email will arrive from their 'developers' asking the same ruddy questions.
Avoid at all costs!

I was just talking to my Wife about how rubbish WCUK are and yes in finding this review site I can confirm in 2014 I have fallen foul of this company. I was shocked at the amount of negative reviews but feel justified in how I acted towards this dreadful company and I'm so glad I haven't given them the next payment 25%.
I count myself very lucky that I found this review site as the frustration/head scratching had just began, I actually felt I may have been over reacting and now I know. I can act accordingly now that I can see wood through the trees.
I shall put an end to this right now and move on and start again to try and get my website built buy a reputable company.
I too will contact Watch Dog and trading standards.

Hi

I am so happy i found this review page. Where do i start with webcreation, i have never felt so disrespected on my life with regards to the service and worst of all the communication. I have invested nearly up to £2000 on my website and yes it looks good. But that was a result of me verbally given the sales team a piece of my mind.

The problems with web creation are the following

- You can not speak with your web developers are they are based in India (this was never said at the beginning stage)
- Communication with the developers are horrific it takes 48 hours to get a response and sometimes they dont even respond
- They charge you extortionate prices for simple alterations to the website
- My website has not been active for 4 days thus losing me about £3000. My server was being changed to a more secure server. I was not notified about this at all it was a potential customer who sent my company sales team an email to say your website is not working - How embarrasing and unprofessional. How can i not be informed of such a thing. What makes matters worse is the fact i was told it will take no more than 48hours its now 100 hours and counting.

I have told them several times when your self employed every day is essential we get paid based on what customers see no website means no money.

I can confidently say if you want to use them be prepared.

Really Bad service paid 75% now 2 months down the line 50% finished site no communication was great until paid 75% luckily for me its only 420.00 roughly but im a newby to business and possibly may loose my full time job so really need my professional site online 2 months ago, the sales rep I agree sounded so nice I believed he was nice but what we are doing is fueling their business with neg feed back so the can make their ripp off business stronger ie get as several people have said this even nicer.
Well this country needs a real leader who will walk the walk I cant understand why there are not tougher laws against this so we can stay clear of these monsters, to be honest I think the government like fraudsters they make millions thus paying c*** loads of TAX this is the reality of you c*** PLANET I wish advanced beings would fly down from the cosmos and zap every one with a personality changing GUN, 50 Cailbre round point blank to head that would sort their shinanigins...

I am slightly concerned after finding this site. I was thinking of joining web creation UK to work on our company SEO... But it does not look very positive.. Any other recomendations for an SEO company?

Hannah

New Activity, they have changed terms and conditions since I paid fro theis service inorder to twist the original truth, absolute c*** service!

They said I can make changes verbally for free until satisfied but no reply from the designer I complained of this then straight away same day got message saying I did not reply fro more than 2 weeks straight after the complaint phone call...

Seriously DO NOT USE THIS COMPANY

I have had clients of mine stung by this company and other overseas web design businesses like it. As a UK based web designer I would advise that you only use a designer that you can either meet or at least call and have a chat with. My clients call me all the time to discuss their design requirements - It is amazing how much you can get across in a quick 5 min chat, rather than pages and pages of emails.

If it is UK studio prices that you are trying to avoid paying (they can be pretty hefty!) then try looking for a freelance web designer. You will pay a lot less and get a really personal working relationship with the designer. Most of us freelancers have had the experience working in studios, so you get the best of both worlds!

Don't worry - not all web design companies are out to rip you off :)

i'm literally fuming with the company that built my web site.( webcreationuk). i have receive little to no help from them. I contacted web creation on the 1st July 2014 regarding my business email (info@errisons.co.uk).. One of the mangers called Josh Edwards responded to my mail couple day later. he was very rude, unprofessional and very unhelpfull. I have been having problems with my business email ever since my web site went live. I have received little to no help at all from web creation ever since my site went live. After paying them well over £1, 250 I basically don't know what to do. All my emails and phones to webcreation uk goes unanswered. my customers can't get in-touch with me, because my business email keeps bouncing back to the sender... :-(

i was wondering how do you delete a complaint? i can't seems to figure it out... if anyone knows how its done, kindly message me please.

Year after Year the complaints keep rolling in and still Martin Cole and his team sits there laughing at us.
I was one of the fortunate ones who found a reputable company which I'm still with five years later.

Hi everyone just though i would add my 2 cents. When i signed up for my website i think 18 months ago i wasn't aware of the site being designed in India but i didnt mind and prepared example websites of how i wanted mine to look even colours and prepared all the text ready for the site designer. He shown me 2 or 3 designs i picked the one i liked and added a few things and took a few things away. He input the text i prepared and we made a few adjustments to that and he said it was finished and i was happy and signed it off. I had a look and all was good. I'm not working for WebcreationUK and you can view my site at www.premierexpatmortgages.com to verify as i run an overseas mortgage broking company. What i would say is that i was fully aware my site would have cost £1500 to £2000 with a high end web designer. I paid £650 and am happy with what i got. The SEO was ok but i have a designer that helps me wit that now to get my site where i want it. I'm not saying everyone is happy but the sites you get if you know what you want are very good. I think people sit back and expect every last detail done for them when you have to portray to your designer what you want.My 2 cents and im happy with my site and so are many others when you look at the amount of websites they have built. Ged Ward - www.premierexpatmortgages - Also this is another back link for my site as well as a review :)

webcreationuk is a rogue company. I have paid them £2000 and in nearly 2years, the home page is still not completed. This company is a complete fraud.You cant imagine their level of incompetence, it is staggering. Its hard to believe that such a rogue company is still allowed to trade
in this country, completely unbelievable.

Rhamnous we have sent you a message in order to try and discuss the issues, however we are yet to receive a reply. We look forward to hearing from you. Please contact us on the following email address support@webcreationuk.com

John Edmond, we're sorry to hear you're unhappy with the development to date, we're keen to take a look at the issues and come up with an action plan in order to resolve . Please contact us on the following email address support@webcreationuk.com

Don't use this company unless you want a 1990 website that looks like a child has built it. They do the full on hard sell to you at the start calling you constantly and then when's there's a problem they all hide. I was charged £2500 for a site and paid £1250 to start to project. The designer hemant (from India) was sending me some really ropey designs and logos and despite trying to explain exactly what I wanted by sending countless examples and logos he literally could of just copied these exactly but he wasn't capable. The project now was falling behind and I was so concerned I jumped on moonfruit and designed the homepage myself ! And sent it to him to copy exactly and guess what he couldn't, one day he sent me a revision with no actually revisions on it. So I complained to web creation and was pushed from one person to another sending emails regularly and no one replying they promised to transfer me to another developer that never materialised. After weeks on end and no progress I'm done and I need a refund to get a proper company to do the work before deadline but guess what ? Can't refund me ? Then they can refund but only partially. Web creation realise you are cutting costs by using sub standard staff in other countries that can't understand what's required and can't do modern design work. Refund my money or I'm taking you to small claims and with all these complaints rogue traders/watchdog would have enough to go on, plus wiltshire trading standards

webcreationuk are the worst company we have ever dealt with. awful customer service and they have no idea what they are doing