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My husband and I purchased a travel club membership through this company in Orlando. We have had a timeshare for 14 years and love it. But this was suppose to be different. You are buying a membership that supposedly gets you 50% off of hotels, cruises, tours and airfare. The day after we purchased I called their customer service number to see if the prices were what they said and I was told that I couldn't get prices until I received my password in 6 weeks. I should have known right then! When I got my password and looked up prices, they were the same price and Expedia and Priceline to the Penny and sometimes cost more. My heart sank. We did not buy this for the timeshare and the man that gave the presentation sat with us and told us that the money savings was with discount on hotels and airfare. Always listen to your gut. We contacted BBB and Florida Attorney General and a lawyer to try and get out of this. It has been almost 6 months we are not paying Westgate, but we have a conscience and feel like we should pay Bill Me Later since they have already payed half of the purchase price. So basically we are paying $1700.00 for nothing. We had an excellent credit score before this in the 800's and now I am so mad that 25 years of paying your bills ontime can be undone by one stupid company. Please learn from us! DO NOT BUY and if you have, go get your car keys and jump in your car and cancel this. It would help me a little bit to know that our dumb mistake helped someone. God Bless!
The complaint has been investigated and resolved to the customer’s satisfaction.
This sounds like our situation to a T. Westgate wont let us cancel, we feel that we owe Bill Me Later. There is high pressure sales and when we asked about the three day grace period (we were on vacation) we were told by Karroll Jamerson at Westgate Smoky Mountian, "if you don't want us we don't want you". I took him for his word but obviously that was a mistake. I was upfront about not wanting this program to save Westgate and Bill Me Later from using thier resources to no avail. I agree with "listen to you gut", put your money somewhere else and Do Not Buy! Feeling Helpless.
Wow! I did not know this?
Same thing happened to me and my wife. We need to all get together and file a complaint try and appeal this. There are countless others that are in same boat so getting more people would not be hard at all.
same thing happened to us also. called to book a cruise and it was more than if I booked it myself! We are so angry