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My son worked for this company out of the Columbus, Ohio warehouse, installing Directv. He left because they wanted him to do someone elses trouble call at no charge. He uses his own gas and tools so he said not unless he got paid for it. It wasn't his install. They told him that they would mail his check. Payday was 8/20/09 and he's still waiting. They told him they mailed it on 9/4. No check. After numerous calls they told him that they can hold his check for 90 days in case of a call-back or damage. Anyone with experience in this field knows that it doesn't take that long for a call-back or damage complaint. He has all his documentation. Now they're telling him they will FedEx it to him today but won't call him with a tracking number and won't answer his or my calls. I think it's a stall tactic myself, because another person has complained about the same. Don't answer their ads on Craig's List. This does not reflect well on them or DirecTv.
The complaint has been investigated and resolved to the customer’s satisfaction.
I can take up to 90mdays for call back and or damiage claims. i know for a fact. White communications is one of the best i our market here in ohio
Well actually your very wrong Dammage claims have taken months and longer to come in. I know fdorm experiance. And yes it can and does at time take up to 90 days before a customer calls in with an issue and guess what when they do the company gets charged back and yes it gets passe3d down. Because up top 90 days the technician is responsible for his work. It should really be linger as 90 days is 3 mnths and you know what 3 months isnt very long when an install to DTV standards should last 5 years or better. Go look at the standard installation practices and educate your self now my numbers may no tbe exact but close. I also know for fact daily technicains get asked to help out other techs and drop by jobs to look at issues it happens daily. Your one little roll back above is a dialy accurance and who knows just how many times some one had to roll back opn your SONS jobs and fix them thaty hw wasnt aware of. Its part of the business. It happens.
well this goes to the guy who is defending white communications, , , , learn to spell because that is a reflection on white communications!
i am a new employee for white com. i am not in the ihio. one though so how that company is ran i can not comment on. but the one i work at seems to be legit. there are some people who cut corners and do ### work.. but that is everywhere. ..
i have not been there long at the one i am at. but i can tell u that yes they do ask you to fix peoples mistakes, ( you get paid though ) if your son was not being paid, it was prolly the job he did incorrectly. and they want him to fix it bc of HIS poor install. ( or they are doing like you said i dont know ) but usually it is your job if u accept the job on your handheld it is your responsibility to complete the job correctly/ fix any previous mistakes by a old installer.
im sorry to hear how they are treating your son, do i see that fair no i dont but the (90 days) is CORRECT. a contracting company can hold your check up to 90 days. for LEASED equipment not returned or paid off. or in that case for a damage claim opened on your sons name..
just hold tight wait the 90 days for a in house service tech from direct to come out survey the job and go from there. good luck hopefully everything is fixed for you guys.
Modern day slavery. And MS lawmakers let them do it. SCAM BIGTIME
White Communications is a great company to work for. Having a NC Rollback is a part of the job. The customer might not want the same tech back. Your son was on a team and he should have just sucked it up. I'm sure somebody has gone back and fixed his ### work.
Perhaps your son ordered a bunch of drop material and it needs to be paid. I haven't heard of them keeping the check before though. Usually they have to eat the loss. They have trainees who can't cut it after they have used their credit line for drop material (cable, fittings, ground supplies). Then the trainees haven't made enough money to cover the loss. Hopefully we won't have to pay for drop up front.
Sounds like your son was a selfish brat who didn't care about his office's numbers.