WienerSchnitzel review: poor cust. service, items missing

i ordered the 5 for $5 and i received 3 items, i went back to get my other 2 items, asked the manager on duty to replace my jalapeno poppers that i purchased. she gave me my 2 items that were missing and she wouldn't replace my jalapeno poppers i asked her why. she said she gave me my items that were missing and i stated to her that my poppers were cold and she said oh well so i asked for my money back. i am a manager at a fast food resturant and i know customer service is job 1 so now u have lost a customer to bad service that was your fault