Wiggle
Reviews and Complaints

Ordered a bike through Wiggle's cycle to work scheme 8 months ago and it was a complete disaster. I was so excited to receive my lovely new bike and some accessories, but when it arrived, it was a large size instead of the small I had ordered. I couldn't even get on the seat! To make matters worse, the bike had scuffs and scratches all over it. I returned the bike, but kept the accessories as we had already used them.

I thought it would be a simple process to get the correct size bike sent to me, but boy was I wrong. It's been 8 months and I still don't have a bike! The customer service at Wiggle is absolutely diabolical. They don't contact you for days and there's no phone number to call. I've never dealt with such an unhelpful company in my life.

To make matters worse, they told me I had to pay them ?300 worth of accessories to get my full voucher back or order another bike from them. The bike I originally wanted is no longer on their website and there are no other bikes that I like. I don't have ?300 to pay outright, which is why I used the cycle to work scheme in the first place. I'm now in a really tough situation through no fault of my own.

I'm so disappointed with Wiggle and their terrible customer service. I can either order a bike I don't want, try to find ?300 from somewhere, or just let them keep the money I've nearly paid off. It's a complete nightmare and I wouldn't recommend anyone to use Wiggle's cycle to work scheme.

So, I recently got myself some Adidas Glow Boost trainers from Wiggle, and let me tell you, I was not impressed. The description said they had 'reflective features' on the top of the shoe, but when I wore them out for the first time at night, I was shocked to see big, luminous glow-in-the-dark strips across the back. I mean, come on, reflective and glow-in-the-dark are two completely different things! These shoes look like something a kid would wear to PE class.

When I contacted customer service to request a refund, the agent basically told me that I should have known what I was getting into because the shoes are called Glow Boost. She even said that she personally liked the glow-in-the-dark feature, as if that was supposed to make me feel better. I mean, seriously? The name of the style doesn't necessarily indicate the features of the shoe, and a full description should always state something as major as glow-in-the-dark panels. If I had known about this feature, I would have never bought them in the first place.

To make matters worse, I wasn't even able to see the glow-in-the-dark panels when I unboxed the shoes in daylight, so I had already worn them outside before realizing what was going on. In my opinion, this is a clear case for a refund. But instead, I was made to feel belittled by the customer service agent, and it was a really disappointing experience overall.

I think Wiggle needs to do a better job of accurately describing their products, and their customer service agents could use some training in how to handle complaints. I won't be shopping with them again anytime soon.

The prices at Wiggle are pretty good, but if you have a problem with your purchase, their customer service is not the best. I bought a bike from them and unfortunately, the front wheel wasn't working properly when it left the factory. I was pretty disappointed because Wiggle claims to check everything thoroughly before shipping it out, and they even include a checklist. I reached out to them via email, but it took a while for them to respond. When they finally did, they advised me to take it to a mechanic. I did just that, and the mechanic told me that the axle was damaged. He also warned me that if I tried to fix it myself, I would lose the warranty.

I contacted Wiggle again and explained the situation. I asked for a new wheel, but they told me that I needed to contact the factory directly. I was a bit frustrated because I thought that Wiggle should have taken care of this for me. The factory responded to my request, but they told me that I needed to go through Wiggle since they were the dealer. I was stuck in a loop and didn't know what to do.

Wiggle offered to take the bike back, but they warned me that I might have to pay for the shipping cost if their mechanics didn't think that the issue was important. I didn't want to risk it, so I decided to fix the bike myself. It was a bit of a hassle, but I managed to get it done.

Overall, I think that Wiggle needs to improve their customer service. It's frustrating when you have a problem with your purchase and you can't get a straight answer. I appreciate that their prices are good, but I would be hesitant to buy from them again if I knew that I might have to deal with a similar situation.

This company is absolutely terrible. I ordered a jacket that unfortunately didn't fit me right. I sent it back right away using Collect+ and had to pay for the return myself. I tried to talk to someone online about it, but it took forever for them to respond. Finally, after almost three weeks, I got my refund. It's not right to keep someone's money for that long, especially when I know they got the jacket back over two weeks ago.

The jacket was supposed to be on sale for ?10 off with an online code, but I found it somewhere else for ?10 cheaper than the sale price at Wiggle. I know it's my fault for not looking harder before I bought it, but when you add in the delivery charge (which other companies don't have) and the original price of the jacket, Wiggle ends up being ?24 more expensive than other places for the same thing!

I would never recommend using Wiggle. They'll charge you more than other places, make you pay for delivery, and keep your money when you return something. It's just not worth it.

Hey folks, I just wanted to share my experience with Wiggle. I recently ordered a DeRosa SK frameset from them, but unfortunately, I received a 2019 model instead of the 2020 one that I had ordered. I was pretty disappointed, as there are some noticeable differences between the two models.

I reached out to Wiggle to let them know about the mistake, but they didn't seem to think there was any issue. Even though my order clearly stated that I had ordered a 2020 model, they insisted that the frameset they sent me was the correct one.

To make matters worse, the site still shows photos of the 2020 model, even though they are now also showing the 2019 model that I received. It's frustrating to see incorrect information being displayed on the site, especially when they deny that there is any inconsistency.

One other thing to note is that if you're ordering from the US, you should expect to pay VAT on top of the cost of the frameset. I had asked about this beforehand, but didn't receive any clear answers from Wiggle. I ended up getting a bill for VAT from the carrier they used, which added an extra $187 to my order.

Overall, I've ordered from Wiggle in the past and had good experiences, but this one has definitely left a bad taste in my mouth. It's frustrating to receive the wrong product and then be told that there's no issue, and it's even more frustrating to see incorrect information being displayed on the site. If you're considering ordering from Wiggle, just be aware of these potential issues.

I recently made a purchase from Wiggle, an online retailer that I used to frequent for all my cycling gear needs. The price for the shoes I wanted was good, so I decided to give them another try.

Unfortunately, when the shoes arrived, I discovered that one of them was defective. The toe cap was molded incorrectly, causing discomfort and pain when I tried to wear them.

I immediately reported the issue to Wiggle via email, as their website stated that they would respond within 24 hours. However, after two days, I still had not received a reply. I attempted to call their customer service line, but was informed that they do not accept phone calls from retail customers.

Feeling frustrated, I turned to their "Live" Chat feature. After waiting for 45 minutes, I finally connected with a representative. However, it took an additional 15 minutes of repeating the same information before they informed me that they would respond to my email. I couldn't understand why it took so long for them to do their job.

Eventually, the representative requested photos of the defective shoe. I sent them right away, showing the defect and comparing the two shoes. However, after five days, I still had not received a response.

At this point, I had no choice but to file a complaint with PayPal in order to get my money back. It's disappointing to see that Wiggle's customer service has declined so much since I last used them. It seems like they are actively trying to provide terrible service and discourage repeat business. Needless to say, I will not be using them again.

I recently had an experience with Wiggle that left me feeling a bit frustrated. I made a purchase on their website, but due to a lack of information, I ended up with an additional charge of NZD 408,76. I live in New Zealand and had no idea that the product would be coming from the United Kingdom. Even though I found this information on Google New Zealand and bought it from Wiggle's New Zealand website, I was still surprised to be charged with import tax.

The website provided detailed information about delivery and returns on the main page of the product, but there was no mention of additional taxes. It wasn't until I stumbled upon a link titled "Terms & Conditions" that I found the information I needed. I couldn't help but wonder why this information wasn't included on the main page of the product, alongside the other delivery and returns information.

To make matters worse, I was given conflicting information about the timeline for paying the taxes. Wiggle told me it would take 4 days to answer my question, but DHL gave me only 3 days to pay the taxes to New Zealand Customs. I had no idea what would happen if I didn't pay the taxes in time, so I decided to pay the imported duties.

While I'm happy with the product I received, I'm not happy with the lack of information on Wiggle's website or the additional charge I had to pay. I don't think it's fair that I had to pay for the taxes, especially since I bought the product from a New Zealand website. I wish there had been some kind of alert or warning about the potential for additional taxes before I made my purchase.

Overall, my experience with Wiggle was a bit frustrating, but I'm still happy with the product I received. I just hope that in the future, they'll do a better job of providing all the information their customers need to make informed purchases.

I've been shopping at Wiggle for over 5 years now and I gotta say, they've been pretty good to me. They always ship my stuff to Canada super fast and they've got a great selection of items. And when I've had to contact them in the past, they've always been quick to fix any issues. But lately, things have been going downhill.

I ordered a pair of fizik shoes a few months ago and when they arrived, the packaging was a mess and the shoes were all banged up. When I complained to Wiggle, all they did was give me a $5 credit and say they'd tell their shipping department. I didn't care about the credit, I just wanted them to take better care of my stuff like they used to. But I let it go and decided to give them another chance.

So I ordered some bike chains, thinking it was a simple order that couldn't be messed up. But when the package arrived, it looked like a 5-year-old had wrapped it with scraps of cardboard and tons of tape. And while the chains themselves were fine, the little plastic packages they came in were all damaged. And to top it off, there was a bag of candy in the box that looked like it had been through a war. I mean, it was all bruised and battered. I appreciate the gesture, but is it even safe to eat that stuff? And is it really appropriate to include it in a package with bike chains?

Long story short, I'm done with Wiggle. I threw the candy away and I'm taking my loyalty elsewhere. It's a shame, because they used to be so good. But I can't deal with all this damaged stuff and poor packaging.

I recently had an experience with Wiggle.co.uk that left me feeling uneasy. I placed an order for a bicycle chain tool on April 13th through Paypal, but to my surprise, the merchant listed on my receipt was Phi Delta Theta, a fraternal organization. This immediately raised some red flags for me.

Before I could place my order, I had to create an account with Wiggle. I received an email from them shortly after registering, which seemed innocent enough. However, just one minute later, I received another email from Wiggle asking if I had changed my address and to contact their security investigation team if I had. I didn't think much of it at the time and didn't notice the email until a week later.

Six days after placing my order, I decided to check on the status of my delivery. When I logged into my account on Wiggle.co.uk, I was surprised to see that I had made no orders at all. However, the item was still in my cart. Confused, I checked my credit card statement and saw that the charge had been made by Phi Delta Theta. I immediately contacted Wiggle to find out what was going on.

Unfortunately, I received an automated response saying that they would get back to me within 48 hours. 40 hours later, I received another email from them asking for my exact name and billing address. I provided the information they requested, but I never heard back from them. Meanwhile, I started receiving possible fraud alerts from my credit card company. I called them and cancelled my credit card number, as several charges on my account were indeed fraudulent.

It's clear to me that something fishy is going on with Wiggle.co.uk. Either someone at the company is engaging in criminal activity, or their website has been hacked. The fact that they haven't responded to my inquiries is a major red flag. I would not recommend doing business with them again.

I recently had a disappointing experience with Wiggle, and I feel it's important to share my story. As a self-employed cycle courier, my bike is my livelihood, and when I had two punctures on my back wheel, I needed to get it fixed quickly. I went to Evans and spent over ?12 for a new inner tube and to get it fitted on the spot. But a few hours later, I got another puncture in the same back wheel during a delivery. I went back to Evans, but they didn't have the tires I needed, so I went home and ordered a brand new set of tires from Wiggle.

I was excited to receive my order the next day, but when it arrived, I discovered that they had sent me the wrong tires. The labels stated the correct size (27.5), but the inscription on the tires was completely different (26). I contacted customer service through the Wiggle app, and they told me they had raised the issue with the stock team and would send me the correct replacement as soon as possible. However, they couldn't guarantee when it would arrive, which was frustrating as I needed to get back to work as soon as possible.

I explained to the customer service representative that the longer I was unable to work, the less money I would make, and I had commitments to pay for my wedding early next year. I was disappointed that they couldn't offer me a solution or compensation for the trouble caused to my livelihood and earnings.

After not receiving any update on the issue, I left feedback expressing my disappointment with the procedures and lack of urgency in resolving the issue. I felt that departments and teams should work together to resolve issues caused by the company, and customer service representatives should be able to provide solutions rather than just apologizing and following procedures.

The team that works with feedback to the CEO contacted me and arranged for a replacement to be sent for next day delivery. However, when I received the replacement and opened the box, I discovered that they had sent me the same wrong tires again.

Overall, I'm disappointed with my experience with Wiggle. As a company that has been operating for many years, mistakes like this should not happen, especially when they affect the livelihood of their customers. It's frustrating that there is no phone number to call, and I have to rely on the chat, which is often busy or offline. I hope that Wiggle can improve their procedures and customer service to prevent similar issues from happening in the future.

Ped? un producto que seg?n sus tablas de tallas me quedar?a algo grande pero a?n as? me quedaba peque?o y seg?n lo recib? y lo prob? e hice la devoluci?n y lo envi? a Barcelona a su "almac?n" como dicen en su pol?tica de devoluciones; pero dicen ahora que ese almac?n, donde ponen que hay que devolver los productos, no acepta devoluciones y que tengo que enviarlo a Reino Unido y asumir TODOS LOS COSTES

Just do yourself a favour and avoid ordering from Wiggle. Every order I have placed goes missing, or is incredibly late. You can thank Evri for that. When you try to complain, or find answers as to where your order is, all you get told is 'We're waiting to hear back from the couriers'. Wiggle refuse to chase them. Whilst refusing to offer any form of refund until they do hear back from Evri, if at all. Once they have your money they couldn't care less. Don't expect any issues to be resolved.

And they wonder why there business is in the gutter. Used to be great, but over the past few years they have got worse and worse.

I gotta say, I'm not too impressed with Wiggle. I've bought from them a few times because their prices are pretty good, but I think I'm done now. It's just not worth the hassle if the product isn't up to snuff. And unfortunately, that seems to happen a lot with Wiggle. And like people have been saying on this forum, their customer service is a joke.

My most recent order was for some windproof gloves. I checked the size chart on the Wiggle site and ordered a size L. But when they arrived, they were way too small. So I had to send them back at my own expense (don't even think about getting reimbursed for that by Wiggle). I told them to send me a size XL instead. But what do I get? The exact same pair of gloves, in size L again! I tried to sort it out with customer service, but they're not very responsive when it comes to problems. So yeah, I'm definitely not ordering from Wiggle again.

So, I had a bit of a situation with Wiggle recently. I ordered a 650 inner tube, but then I found a brand new one in my shed just a few hours later. I quickly contacted Wiggle to cancel the order, but unfortunately, they weren't able to do so. They explained that they have a very small window for cancellations or amendments due to the majority of their orders being processed and dispatched within hours of being placed. I was a bit disappointed, but I understood their reasoning.

I then mentioned to them that in the UK, there is a 14-day cancellation policy for online or phone purchases. However, I didn't receive a reply from them. Eventually, I did receive the item, but I no longer needed it.

Overall, I was a bit frustrated with the situation, but I can understand why Wiggle has their policies in place. I just wish they had been a bit more responsive to my concerns. In the end, I'll probably take my business elsewhere, but I still appreciate the quality of their products and services.

I recently had an experience with Wiggle, and I have to say, it was not a pleasant one. From the moment I hit the "BUY" button, I felt like I was in the department of redundancy department. Every step of the way was tedious and time-consuming, and it felt like they were dragging their feet at every turn.

To make matters worse, when I accidentally made a duplicate purchase, I found out that they were non-responsive and couldn't cancel it for me. They claimed that their limit was 5 minutes, but it took much longer than that to get any kind of response from them.

When my package finally arrived, I was shocked to see that they had charged me a fee from Belfast, Ireland, even though I live in San Diego. When I tried to refuse the package, they gave me confusing instructions and made it clear that they didn't want to deal with any further inquiries.

All in all, I ended up paying $20 USD for the privilege of being annoyed and ignored by Wiggle. It's clear to me that their model of success is not in providing cheap or discounted products, but in playing the global shipping game and clipping fees wherever they can.

If you're thinking about shopping with Wiggle, I would advise you to think twice. The hassle and frustration just aren't worth it.

So, I recently got myself a Wahoo Kickr Snap from Wiggle. It was a bit pricey, costing me over ?400, but I needed a turbo trainer to keep me cycling during the long winters. I was pretty excited to start my virtual cycling journey until I plugged in the Kickr and sparks started flying from the power supply. It was like Jennifer Beals was doing some welding behind me! I was pretty concerned about the electrical safety of the device and contacted Wiggle to see if I could return just the power supply instead of the whole trainer. The flywheel was incredibly weighty, and I didn't want to go through the hassle of returning the whole thing.

However, I was pretty disappointed with Wiggle's response. I mean, this was a matter of safety, and there were 240V going into the faulty power supply. You'd think they would want to get to the bottom of it, right? But no, they refused to call me or provide me with a phone number to call them. They also didn't reply to my emails, which was pretty frustrating. I mean, come on, Wiggle! This is a serious issue, and you're not even trying to help me out here.

In the end, I had to take matters into my own hands and pass the issue onto trading standards. It's a shame that it had to come to this, but I couldn't risk my safety or the safety of others. I hope Wiggle takes this seriously and improves their customer service in the future.

I had a bit of a problem with my order from Wiggle. They sent me the wrong item, so I emailed their customer service team and sent them a picture of what I received. They got back to me and said that they had trained the person responsible for the mistake and that I should send the item back to their returns warehouse. They promised to send me a replacement as soon as possible.

I wasn't too happy about this, to be honest. It was their mistake, after all. But when I tried to follow up with them, they just kept fobbing me off. It was really frustrating. And then, to add insult to injury, they asked me to review them on Trustpilot. Needless to say, my review wasn't very positive.

But then, after I left my review, they suddenly got back to me and said that they would send me the correct item immediately. I was relieved, but then I found out that the item was actually on back order, even though the website said it was in stock. It seems like Wiggle will take your payment for orders they can't fulfill and then give you the runaround until they can finally get it sorted out.

I don't know if this is company policy or if they're just a bunch of clowns running the show, but either way, I wouldn't recommend using them. It's just not worth the hassle.

So, I gotta tell ya, I had a bit of a rough go with Wiggle. I was super stoked to order a Garmin Watch bundle on the 19th and get it delivered the next day. But, lo and behold, I logged into my account and saw that they had cancelled my order without even giving me a heads up. No email, no text, nothin'. I was pretty bummed, but I figured it was just a glitch in the system.

So, I chatted with one of their peeps and they said it was a technical issue on their end. Alright, fair enough. I decided to give it another go and placed a second order using a different card. They took the payment in full, so I was feeling pretty good about it. But, when I checked my account a little while later, I saw that they had cancelled the order again! What the heck, man?

It seems like they're offering these sweet deals to lure people in, but then they're cancelling the orders and holding onto the money. That's not cool, Wiggle. And, to make matters worse, they don't have a phone number and their online chat is slow as molasses. It's like they don't even care about their customers.

Honestly, I'd recommend steering clear of Wiggle. It's just not worth the hassle.

So, I recently signed up for Wiggle because they were offering a sweet deal of ?10 off for new users. I was excited to take advantage of this promotion and started filling up my basket. However, as I was going through the checkout process, I noticed that one of the items I had added was actually cheaper on Amazon. Being the savvy shopper that I am, I decided to remove it from my basket and purchase it from Amazon instead.

But when I went back through the checkout process, I was met with an error message saying that the coupon was "only for new customers". I was confused and frustrated, so I decided to reach out to customer service for help. I thought it would be an easy fix, but boy was I wrong.

Instead of resetting my account status or providing me with another code at the same value, the customer service representative suggested that I pay full price and they would refund me later. I couldn't believe it! Why should I have to pay more and then go through the hassle of getting a refund when the price wasn't much different from other sites? I told them that this was crazy and that I could just purchase the item from another site.

But the customer service representative didn't seem to care. They simply said that this was their procedure in this situation and made no effort to even say "I will talk to my line manager and see if there is anything we can do". I was disappointed and frustrated with the lack of effort on their part.

If solving a trivial problem like this is so hard for Wiggle, I can't imagine what would happen if I needed to return something. It's a shame because I was excited to try out their site, but this experience has left a bad taste in my mouth. I hope they can improve their customer service in the future.

I recently had an experience with Wiggle that left me feeling a bit frustrated. I received a bike that had an issue, and I believe it was caused by the Yodel courier who delivered it. The box was completely open at one end, and the chain had come off and was stuck between the frame at the bottom bracket. I'm not sure if this was caused by the open box or if the courier stopped the bike from rolling in transit by locking the chain.

When I contacted Yodel about the issue, they dismissed it and said that boxes often open during transit. I found this to be a poor excuse, especially since the box had huge staples holding it together. I was disappointed that Wiggle seemed to side with Yodel and didn't take my concerns seriously. If Yodel damaged the bike, then they should be responsible for fixing it.

Despite these issues, I do like the bike and want to find a good outcome. However, I have noticed that the front chain wheels have a small wobble, and the chain often struggles to shift up from the smallest to medium chain wheel. I'm hoping that Wiggle will work with me to resolve these issues.

One thing that I'm curious about is why reputable companies like Wiggle use Yodel. While I understand that cost is a factor, it seems like there are other courier services that would be more reliable and less likely to cause issues like the one I experienced.

Overall, I'm hoping that Wiggle will work with me to find a resolution for the issues with my bike. While I'm disappointed with the initial response from Yodel and Wiggle, I'm still hopeful that we can find a solution that works for everyone.

This website is a total con! I'm warning all you buyers out there to stay away from this site. Don't trust the Trustpilot reviews, they're unreliable! I ordered a pair of hiking boots for next day delivery, but when they arrived, they were a completely different colour! I tried to contact them, but they don't have a phone number or email address advertised on their website. The only way to talk to them is through a useless chat box, which disconnects at times. It's so frustrating and untrustworthy of them.

I spoke to a guy named Tim, and he said that they gave me the correct item, even though it was obviously not what I ordered. My order was for black and grey boots, but I received blue and green ones instead. They're so incompetent! I mean, come on, they're a company selling shoes, they should be able to get the colour right!

Apparently, this is a common issue according to another review website called Sitejabber. You should check it out for yourself. I don't know how Wiggle got a 9/10 on Trustpilot, it's a total waste of time! Sitejabber is much more reliable!

Overall, I would not recommend Wiggle to anyone. They're unreliable, untrustworthy, and their customer service is terrible. If you're looking for a reliable online retailer for hiking boots, I suggest you look elsewhere. Don't waste your time or money on Wiggle!

So, I made an account and ordered some stuff from Wiggle, but I never got a confirmation email. I called up their customer service and asked if they could find my order by my name, but they couldn't. I told them that I might have put in the wrong email address, but they said they had no way to check. They told me that I didn't have any orders and that I should make a new account and try again. So, I did that.

Two weeks later, I finally got both of my orders. But now I want to return one of them, and I don't want to pay for it because it wasn't my fault. Plus, I had already taken the time to ask if my first order went through, and they told me it didn't.

But now, they won't pay for the postage to return their mistake because it doesn't fit into their return policy. And I can't even return the items because they don't show up on my account (because they said my first account was wrong). So, I'm not going to pay for postage to return the items and hope for a refund. I've already wasted four hours of my time and $20. If they really cared about customer service, they would let me access the bad order, print a label, and then credit the postage. But no, now it's my problem.

I'm never using Wiggle again, and I wouldn't recommend them to anyone.